This restaurant used to be a true Los Angeles landmark and a great place to spend time in Burbank, known for its fine dining and enjoyable atmosphere. Unfortunately, those days are clearly over. I arrived early to check in and informed the front desk that the rest of my party, including small children, would arrive shortly. I was told we could not be seated until everyone arrived. While inconvenient, we understood the rule and waited patiently. When the rest of our group arrived, instead of seating us, we were told to wait even longer because the table still needed to be set up. At that point, we asked to speak with the manager. He was rude, dismissive, and unprofessional. Only after they realized we were clearly upset did they suddenly take action and seat us. This response felt forced and insincere, not genuine customer care. To make matters worse, the food was inconsistent and did not match the reputation, history, or pricing of this establishment. Sadly, what was once a respected Los Angeles landmark has lost its standards. I would not recommend this restaurant anymore.
NorthStar25583994610
I’ve been coming to this restaurant every Christmas Day for the past four years, and it has always been a tradition my family truly looked forward to. Unfortunately, this year’s experience was very disappointing and not reflective of the care or hospitality we’ve received in the past. We had an 8:45 pm reservation, which the restaurant accepted, yet from the moment we were seated, we felt rushed. Courses felt hurried, and the overall atmosphere made it clear that staff were eager to close rather than allow us to enjoy our meal—despite the reservation time being offered by the restaurant itself. If guests are not meant to dine comfortably at that hour, those reservations simply shouldn’t be made. What made the experience even more uncomfortable was an interaction with the manager. The manager, who was wearing a maroon sweater, came to our table and removed a spare menu that had been placed on an empty chair—without asking or saying a word. While it may seem like a small action, it came across as dismissive and unprofessional, especially given the already rushed feeling of the evening. After four years of loyalty and choosing to spend our Christmas here, this experience was upsetting. We understand it’s a long and busy holiday for staff, but that shouldn’t come at the expense of guests feeling unwelcome or rushed. I hope management takes this feedback seriously so future guests—and loyal ones—can enjoy the experience that originally kept us coming back.
Cuisinar
Was just here for a birthday celebration. It’s certainly a unique location hovering in the hills above Burbank.Thw atmosphere was festive, and the staff is excellent. In many years of living in the area, this was my first experience. I’ve heard from others that the food used to be better. For me, it was good, but not great. I had a halibut with a tomato risotto. The halibut was a bit dry and lacked character. The risotto was on the mushy side. I’m pretty certain arborio wasn’t used. We started with an undistinguished iceberg lettuce salad. I must mention that this was a party with three entrée options. I can’t compare it with the regular dinner menu. It was a nice place, so I’d be willing to try it another time, probably earlier in the day when we might better appreciate the formidable view.
Arthur Cardoza
Jonah very good outgoing friendly and fun couldn't be better
Atmosphere: 5
Food: 5
Service: 5
Norine Mead
Jonah. Excellent server.
Atmosphere: 5
Food: 5
Service: 5
Dublin Sweeney
Jonah was a very kind waiter and was super attentive. We want to request him to be the waiter for all our dinners here!
Atmosphere: 5
Food: 5
Service: 5
Luciana Contreras
Jonah was amazing he was so so nice!!! The food was okay I’ve been before and maybe it just because it was the first time was it better. But Jonah was a doll and he made the experience
Atmosphere: 5
Food: 3
Service: 5
supersurfergirl
Lexi and Jonah are impeccable waiters!
Atmosphere: 5
Food: 5
Service: 5
fucked film
Jonah was incredible
Atmosphere: 5
Food: 5
Service: 5
Grace
Jesus Mesa, The Best waiter we ever had here at the Castaway restaurant… extremely alert, excellent customer service and great presentation of the food serve and the whole restaurant… I would hate to loose him but truly, he deserves to be promoted .
Keep up the Great work Jesus cause your work gets notice 🩷
Jonah was a funtastic server! We cannot wait to return. The food was BOMB!!!!
Atmosphere: 5
Food: 5
Service: 5
Lorena
Our experience at Castaway Restaurant was wonderful. We truly enjoyed the courteous service, from our server to the manager, everyone was very attentive and made sure we were well taken care of.
Charelyn Buenconsejo
Jesus, was very accommodating and felt us welcomed. We celebrated my dads birthday and he made sure it was a memorable one. Thank you, Jesus!
Atmosphere: 5
Food: 5
Service: 5
Emil Gasparian
Great restaurant for casual dining but at the same time it’s a great venue for events and weddings
Atmosphere: 4
Food: 5
Service: 4
Gene Pod
Amazing restaurant. Service, food, atmosphere, fantastic. Can't wait to go back.
This restaurant used to be a true Los Angeles landmark and a great place to spend time in Burbank, known for its fine dining and enjoyable atmosphere. Unfortunately, those days are clearly over. I arrived early to check in and informed the front desk that the rest of my party, including small children, would arrive shortly. I was told we could not be seated until everyone arrived. While inconvenient, we understood the rule and waited patiently. When the rest of our group arrived, instead of seating us, we were told to wait even longer because the table still needed to be set up. At that point, we asked to speak with the manager. He was rude, dismissive, and unprofessional. Only after they realized we were clearly upset did they suddenly take action and seat us. This response felt forced and insincere, not genuine customer care. To make matters worse, the food was inconsistent and did not match the reputation, history, or pricing of this establishment. Sadly, what was once a respected Los Angeles landmark has lost its standards. I would not recommend this restaurant anymore.
I’ve been coming to this restaurant every Christmas Day for the past four years, and it has always been a tradition my family truly looked forward to. Unfortunately, this year’s experience was very disappointing and not reflective of the care or hospitality we’ve received in the past. We had an 8:45 pm reservation, which the restaurant accepted, yet from the moment we were seated, we felt rushed. Courses felt hurried, and the overall atmosphere made it clear that staff were eager to close rather than allow us to enjoy our meal—despite the reservation time being offered by the restaurant itself. If guests are not meant to dine comfortably at that hour, those reservations simply shouldn’t be made. What made the experience even more uncomfortable was an interaction with the manager. The manager, who was wearing a maroon sweater, came to our table and removed a spare menu that had been placed on an empty chair—without asking or saying a word. While it may seem like a small action, it came across as dismissive and unprofessional, especially given the already rushed feeling of the evening. After four years of loyalty and choosing to spend our Christmas here, this experience was upsetting. We understand it’s a long and busy holiday for staff, but that shouldn’t come at the expense of guests feeling unwelcome or rushed. I hope management takes this feedback seriously so future guests—and loyal ones—can enjoy the experience that originally kept us coming back.
Was just here for a birthday celebration. It’s certainly a unique location hovering in the hills above Burbank.Thw atmosphere was festive, and the staff is excellent. In many years of living in the area, this was my first experience. I’ve heard from others that the food used to be better. For me, it was good, but not great. I had a halibut with a tomato risotto. The halibut was a bit dry and lacked character. The risotto was on the mushy side. I’m pretty certain arborio wasn’t used. We started with an undistinguished iceberg lettuce salad. I must mention that this was a party with three entrée options. I can’t compare it with the regular dinner menu. It was a nice place, so I’d be willing to try it another time, probably earlier in the day when we might better appreciate the formidable view.
Jonah very good outgoing friendly and fun couldn't be better
Atmosphere: 5
Food: 5
Service: 5
Jonah. Excellent server.
Atmosphere: 5
Food: 5
Service: 5
Jonah was a very kind waiter and was super attentive. We want to request him to be the waiter for all our dinners here!
Atmosphere: 5
Food: 5
Service: 5
Jonah was amazing he was so so nice!!! The food was okay I’ve been before and maybe it just because it was the first time was it better. But Jonah was a doll and he made the experience
Atmosphere: 5
Food: 3
Service: 5
Lexi and Jonah are impeccable waiters!
Atmosphere: 5
Food: 5
Service: 5
Jonah was incredible
Atmosphere: 5
Food: 5
Service: 5
Jesus Mesa, The Best waiter we ever had here at the Castaway restaurant… extremely alert, excellent customer service and great presentation of the food serve and the whole restaurant… I would hate to loose him but truly, he deserves to be promoted .
Keep up the Great work Jesus cause your work gets notice 🩷
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Jonah was a funtastic server! We cannot wait to return. The food was BOMB!!!!
Atmosphere: 5
Food: 5
Service: 5
Our experience at Castaway Restaurant was wonderful. We truly enjoyed the courteous service, from our server to the manager, everyone was very attentive and made sure we were well taken care of.
Jesus, was very accommodating and felt us welcomed. We celebrated my dads birthday and he made sure it was a memorable one. Thank you, Jesus!
Atmosphere: 5
Food: 5
Service: 5
Great restaurant for casual dining but at the same time it’s a great venue for events and weddings
Atmosphere: 4
Food: 5
Service: 4
Amazing restaurant. Service, food, atmosphere, fantastic. Can't wait to go back.
Atmosphere: 5
Food: 5
Service: 5
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