I’ve been going to this Dunkin since I started my job in Burbank in September. Adan consistently provides amazing energy and customer service. Love the coffee and love the service.
User Cloud
The service is always so horrible. It’s already the second time they mess up my drink and charge me extra.
Socrates Mabry
Shalom was amazing; very vibrant and pleasant. Young lady deserves a raise.
Sofia
every time I order from here, the staff is always so accommodating and always with nice smiles. It’s refreshing to see. Thank you.
Kevin R
BS employees closing before 8pm....walked up at 7:53. They already had door locked and told me they were closed. It is Friday but still hours are until 8pm, supposedly.
Soul _12
Cashier was awesome, he was very helpful and nice
Vanessa Martinez
I had an amazing experience at Dunkin' Donuts thanks to Adan! He was incredibly friendly, energetic, and provided top-notch customer service. It's clear that he genuinely cares about creating a positive experience for every customer. His enthusiasm really made my visit enjoyable, and I left with a smile. I'll definitely be back soon, and I highly recommend this location because of the fantastic service Adan provides!
kantarat panit-unkul
Rude and unprofessional staff. I went there 4.10PM on Tuesday 11th February.
I ordered and returned the drink because I cut coffee out and it tasted bad. I ask them what drink should I get because I don’t want it too blend. The lgbtq staff say that he does not know too. He just doesn’t wanna help the customer. You can just explain which drinks should I get if I don’t like coffee. After I came back into the store again, they were talking about me unprofessional.
He did not tell me that if I cut out the coffee, the drink is gonna be that blend. It’s okay to not wanna provide or explain but The thing is he was RUDE. That’s it.
I have to come back again to get a refund, then I asked for receipt to get refund tomorrow. He again talk to me rudely and loudddddd. Shame.
Idk. I always tell customer if they change something in the drink and it is gonna taste bad. But here they never do that, POOR SERVICE.
Russ Dahlberg
I only did the drive thru but it was awesome and very quick, despite the line. Easy in and out!
Rotchel Mejorada
The vibe here from the employees is always as if they're committing the heaviest duties in the world. This type of negative attitude is always shown by different faces all the time. Something is up with this location. The owners need to look into the way the people are being managed here or something.
You HAVE TO ORDER FROM THE touchscreen or NO SERVICE. You know WHERE they can go and WHAT they can do with that!
Atmosphere: 1
Service: 1
Bryna
No public restroom? For a coffee shop to not have a public restroom has got to be illegal
Paul Foley
Ride and unhelpful and unprofessional staff. The drive thru is a disaster. They let me wait in drive thru line for 10 min just to tell me I can't pick the 6 donuts that I wanted and I can only get what they picked. Then I'm stuck in line for another five minutes waiting to get out. To make a Boston person who was raised on Dunkin' Donuts, never want to come back to your business again is a truly remarkable task. The absolute worst Dunkin' Donuts I have ever seen.
Atmosphere: 1
Food: 3
Service: 1
lizzie scissorhands
Worst customer service been here numerous times and my order is never been correct, there is a guy who runs the drive thru and he is the rudest person , I would not recommend coming here waste of money !
I’ve been going to this Dunkin since I started my job in Burbank in September. Adan consistently provides amazing energy and customer service. Love the coffee and love the service.
The service is always so horrible. It’s already the second time they mess up my drink and charge me extra.
Shalom was amazing; very vibrant and pleasant. Young lady deserves a raise.
every time I order from here, the staff is always so accommodating and always with nice smiles. It’s refreshing to see. Thank you.
BS employees closing before 8pm....walked up at 7:53. They already had door locked and told me they were closed. It is Friday but still hours are until 8pm, supposedly.
Cashier was awesome, he was very helpful and nice
I had an amazing experience at Dunkin' Donuts thanks to Adan! He was incredibly friendly, energetic, and provided top-notch customer service. It's clear that he genuinely cares about creating a positive experience for every customer. His enthusiasm really made my visit enjoyable, and I left with a smile. I'll definitely be back soon, and I highly recommend this location because of the fantastic service Adan provides!
Rude and unprofessional staff.
I went there 4.10PM on Tuesday 11th February.
I ordered and returned the drink because I cut coffee out and it tasted bad. I ask them what drink should I get because I don’t want it too blend. The lgbtq staff say that he does not know too. He just doesn’t wanna help the customer.
You can just explain which drinks should I get if I don’t like coffee.
After I came back into the store again, they were talking about me unprofessional.
He did not tell me that if I cut out the coffee, the drink is gonna be that blend. It’s okay to not wanna provide or explain but The thing is he was RUDE. That’s it.
I have to come back again to get a refund, then I asked for receipt to get refund tomorrow. He again talk to me rudely and loudddddd.
Shame.
Idk. I always tell customer if they change something in the drink and it is gonna taste bad. But here they never do that, POOR SERVICE.
I only did the drive thru but it was awesome and very quick, despite the line. Easy in and out!
The vibe here from the employees is always as if they're committing the heaviest duties in the world. This type of negative attitude is always shown by different faces all the time. Something is up with this location. The owners need to look into the way the people are being managed here or something.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Who ever is at the window a dude is rude af
Atmosphere: 1
Food: 1
Service: 1
You HAVE TO ORDER FROM THE touchscreen or NO SERVICE. You know WHERE they can go and WHAT they can do with that!
Atmosphere: 1
Service: 1
No public restroom? For a coffee shop to not have a public restroom has got to be illegal
Ride and unhelpful and unprofessional staff. The drive thru is a disaster. They let me wait in drive thru line for 10 min just to tell me I can't pick the 6 donuts that I wanted and I can only get what they picked. Then I'm stuck in line for another five minutes waiting to get out. To make a Boston person who was raised on Dunkin' Donuts, never want to come back to your business again is a truly remarkable task. The absolute worst Dunkin' Donuts I have ever seen.
Atmosphere: 1
Food: 3
Service: 1
Worst customer service been here numerous times and my order is never been correct, there is a guy who runs the drive thru and he is the rudest person , I would not recommend coming here waste of money !
Atmosphere: 1
Food: 1
Service: 1
Loading...