Everyone is so friendly and accommodating. Costumer satisfaction is a 5! Specially Aden.
Atmosphere: 5
Food: 5
Service: 5
Arnold De mesa
Went to the store around 9am the store is very busy a lot of people, Doordash and Uber. The store is ok i highly recommend avoiding breakfast hours to avoid long wait time.
Atmosphere: 4
Food: 4
Service: 4
Harrison
It's always a gamble whether they get your order right of not to the point that it's almost comical. Lines are often long and orders are often botched. Prices are also getting out of hand for being microwaved food. Also, they never remember to add whip. Ever.
Atmosphere: 2
Food: 2
Service: 1
William Emmons
Fast service ..no waiting! Coffee was perfect!
Atmosphere: 5
Food: 5
Service: 5
Missy P
I don’t know how a donut store could be out of donuts! It wasn’t even that late! I guess this is more of a coffee shop than a donut store.
Atmosphere: 4
Food: 4
Service: 3
Oz G.
1st time customer. Didnt want to deal with the starbucks line but I wanted to get coffee for my GF. ( i dont drink coffee ) Line in the drive thru was on glenoaks so I opted to go inside. Placed order while cars where still on the sidewalk waiting in line at drive thru. After all cars cleared is when my order was processed. Moral of the story. Stay your ass in line and wait like the rest of them.
Atmosphere: 1
Food: 1
Service: 1
Hank Messy
Dunkin' donuts are not what they used to be. Smaller now and just above grocery store quality.
Atmosphere: 3
Food: 3
Service: 3
Anointyd Bottoms
I’ve been going to this Dunkin since I started my job in Burbank in September. Adan consistently provides amazing energy and customer service. Love the coffee and love the service.
Atmosphere: 5
Food: 5
Service: 5
User Cloud
The service is always so horrible. It’s already the second time they mess up my drink and charge me extra.
Socrates Mabry
Shalom was amazing; very vibrant and pleasant. Young lady deserves a raise.
every time I order from here, the staff is always so accommodating and always with nice smiles. It’s refreshing to see. Thank you.
Kevin R
BS employees closing before 8pm....walked up at 7:53. They already had door locked and told me they were closed. It is Friday but still hours are until 8pm, supposedly.
Soul _12
Cashier was awesome, he was very helpful and nice
Vanessa Martinez
I had an amazing experience at Dunkin' Donuts thanks to Adan! He was incredibly friendly, energetic, and provided top-notch customer service. It's clear that he genuinely cares about creating a positive experience for every customer. His enthusiasm really made my visit enjoyable, and I left with a smile. I'll definitely be back soon, and I highly recommend this location because of the fantastic service Adan provides!
kantarat panit-unkul
Rude and unprofessional staff. I went there 4.10PM on Tuesday 11th February.
I ordered and returned the drink because I cut coffee out and it tasted bad. I ask them what drink should I get because I don’t want it too blend. The lgbtq staff say that he does not know too. He just doesn’t wanna help the customer. You can just explain which drinks should I get if I don’t like coffee. After I came back into the store again, they were talking about me unprofessional.
He did not tell me that if I cut out the coffee, the drink is gonna be that blend. It’s okay to not wanna provide or explain but The thing is he was RUDE. That’s it.
I have to come back again to get a refund, then I asked for receipt to get refund tomorrow. He again talk to me rudely and loudddddd. Shame.
Idk. I always tell customer if they change something in the drink and it is gonna taste bad. But here they never do that, POOR SERVICE.
Everyone is so friendly and accommodating. Costumer satisfaction is a 5! Specially Aden.
Atmosphere: 5
Food: 5
Service: 5
Went to the store around 9am the store is very busy a lot of people, Doordash and Uber. The store is ok i highly recommend avoiding breakfast hours to avoid long wait time.
Atmosphere: 4
Food: 4
Service: 4
It's always a gamble whether they get your order right of not to the point that it's almost comical. Lines are often long and orders are often botched. Prices are also getting out of hand for being microwaved food. Also, they never remember to add whip. Ever.
Atmosphere: 2
Food: 2
Service: 1
Fast service ..no waiting! Coffee was perfect!
Atmosphere: 5
Food: 5
Service: 5
I don’t know how a donut store could be out of donuts! It wasn’t even that late! I guess this is more of a coffee shop than a donut store.
Atmosphere: 4
Food: 4
Service: 3
1st time customer. Didnt want to deal with the starbucks line but I wanted to get coffee for my GF. ( i dont drink coffee ) Line in the drive thru was on glenoaks so I opted to go inside. Placed order while cars where still on the sidewalk waiting in line at drive thru. After all cars cleared is when my order was processed. Moral of the story. Stay your ass in line and wait like the rest of them.
Atmosphere: 1
Food: 1
Service: 1
Dunkin' donuts are not what they used to be. Smaller now and just above grocery store quality.
Atmosphere: 3
Food: 3
Service: 3
I’ve been going to this Dunkin since I started my job in Burbank in September. Adan consistently provides amazing energy and customer service. Love the coffee and love the service.
Atmosphere: 5
Food: 5
Service: 5
The service is always so horrible. It’s already the second time they mess up my drink and charge me extra.
Shalom was amazing; very vibrant and pleasant. Young lady deserves a raise.
Restaurantji Recommends
every time I order from here, the staff is always so accommodating and always with nice smiles. It’s refreshing to see. Thank you.
BS employees closing before 8pm....walked up at 7:53. They already had door locked and told me they were closed. It is Friday but still hours are until 8pm, supposedly.
Cashier was awesome, he was very helpful and nice
I had an amazing experience at Dunkin' Donuts thanks to Adan! He was incredibly friendly, energetic, and provided top-notch customer service. It's clear that he genuinely cares about creating a positive experience for every customer. His enthusiasm really made my visit enjoyable, and I left with a smile. I'll definitely be back soon, and I highly recommend this location because of the fantastic service Adan provides!
Rude and unprofessional staff.
I went there 4.10PM on Tuesday 11th February.
I ordered and returned the drink because I cut coffee out and it tasted bad. I ask them what drink should I get because I don’t want it too blend. The lgbtq staff say that he does not know too. He just doesn’t wanna help the customer.
You can just explain which drinks should I get if I don’t like coffee.
After I came back into the store again, they were talking about me unprofessional.
He did not tell me that if I cut out the coffee, the drink is gonna be that blend. It’s okay to not wanna provide or explain but The thing is he was RUDE. That’s it.
I have to come back again to get a refund, then I asked for receipt to get refund tomorrow. He again talk to me rudely and loudddddd.
Shame.
Idk. I always tell customer if they change something in the drink and it is gonna taste bad. But here they never do that, POOR SERVICE.
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