This is by far the worst El Pollo Loco I've ever visited. Food preparation and serving was distasteful. The server I just had, a male Hispanic was lazy and rude and kept ignoring customers. You people only hire Mexicans and that is a big mistake. Too many are racists and ignorant. This location displays both.
Josie Quintanilla
OMG the weight is insane!!!!! 6 different people waiting for their orders. Over 15 minutes for 1 combo. Wow
Geraldine Sison
First time to this place and it's been a while I havent dine at el pollo loco. Great food
Dee Dee Mc Donald
One of the best locations to visit. Manager is always so polite and professional, really goes above & beyond. Think she deserves a raise 😌
Cullen Lee
excellent although I wouldn't consider El pollo loco Mexican, it is a chicken place for sure.
Paul Kohn
I really love their chicken. A great alternative to fast food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw, Chips and Guacamole, Mashed Potatoes and Gravy
Soni Kooner
The service was great, the manager was wishing along side the staff. Great food
Vegetarian options: It's a chicken joint. I'm surprised they have any vegetarian items at all
Parking: It's in a huge shopping center there plenty of parking
Kid-friendliness: It's just fine for kids
Wheelchair accessibility: Yes, it's all one story with a ramp outside
Atmosphere: 5
Food: 5
Service: 5
Lupe Fortune
Your cashier was nice..
Food: 5
Service: 5
Recommended dishes: Guacamole, 3 Piece Chicken Meal with Beans and Rice, Mashed Potatoes and Gravy
Laura Chambers
We ordered from the catering menu for a recent family gathering and we could not be more pleased. From the ease of ordering online to the pickup at the scheduled time, to the DELICIOUS food, everything was fantastic! It was all well packaged and so easy to bring home. Very impressed, I will definitely plan to order for other events. Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
Jesse P
I don’t really go to Pollo Loco but the one time I did yesterday was well worth it. Thanks to Fatima I believe she was the supervisor who had helped me with my order. I explained to her that I’ve had bad experiences with most pollo locos in my area based on the bad customer service and little to no chicken in most of my chicken bowl salads. Fatima told me she’ll do justice and take care of my order and make sure I left a happy satisfied customer.So I ordered a Double Chicken avocado salad and she made sure there was plenty of chicken. I’m again thankful and grateful for such an Awesome Customer service experience! Thank you Fatima for making me believe there is still hope for Good customer service in the fast food business!!
It shouldn’t take 15 min to receive one because burrito
Service: 1
Princess Manasseh
This is my favorite EPL by far. Growing up in LA, I’ve been eating EPL for over 25 years now and sadly the quality has been declining. At many other locations, the salsas and onions are often spoiled (which is so frustrating and ruins a meal), the customer service is brusque and unfriendly, and the overall experience is subpar.
This location however is exemplary. When you order your chicken ‘juicy’ this location shows you the pieces in advance for your approval before handing you the bag, that’s a detail they’re supposed to do everywhere but you hardly see it anymore.
The employees here are always friendly and accommodating, and the food is always fresh. I’ve become selective with my dining experiences and while I love EPL and the flavor it brings, I’ve had to cut down on going due to the inconsistent quality. I’m so glad I found this location which is near one of my job sites. Now at least I know I can count on a good old fashion EPL meal whenever I come here.
Atmosphere: 5
Food: 5
Service: 5
Justin Palmer
Fatima is the best. Definitely recommend this restaurant. Great food and great customer service.
Atmosphere: 5
Food: 5
Service: 5
Herminia Sosa
Good customer service clean restaurant good environment
Atmosphere: 5
Food: 5
Service: 5
D.A. Pelton
Went in for a burrito, didn’t have on the menu what I usually get (Tinga burrito). Ordered something different. The burrito was a little on the dry side. The churros were overcooked. Service was done at computer kiosk. The overall atmosphere was clean.
This is by far the worst El Pollo Loco I've ever visited. Food preparation and serving was distasteful. The server I just had, a male Hispanic was lazy and rude and kept ignoring customers. You people only hire Mexicans and that is a big mistake. Too many are racists and ignorant. This location displays both.
OMG the weight is insane!!!!! 6 different people waiting for their orders. Over 15 minutes for 1 combo. Wow
First time to this place and it's been a while I havent dine at el pollo loco. Great food
One of the best locations to visit. Manager is always so polite and professional, really goes above & beyond. Think she deserves a raise 😌
excellent although I wouldn't consider El pollo loco Mexican, it is a chicken place for sure.
I really love their chicken. A great alternative to fast food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw, Chips and Guacamole, Mashed Potatoes and Gravy
The service was great, the manager was wishing along side the staff. Great food
Vegetarian options: It's a chicken joint. I'm surprised they have any vegetarian items at all
Parking: It's in a huge shopping center there plenty of parking
Kid-friendliness: It's just fine for kids
Wheelchair accessibility: Yes, it's all one story with a ramp outside
Atmosphere: 5
Food: 5
Service: 5
Your cashier was nice..
Food: 5
Service: 5
Recommended dishes: Guacamole, 3 Piece Chicken Meal with Beans and Rice, Mashed Potatoes and Gravy
We ordered from the catering menu for a recent family gathering and we could not be more pleased. From the ease of ordering online to the pickup at the scheduled time, to the DELICIOUS food, everything was fantastic! It was all well packaged and so easy to bring home. Very impressed, I will definitely plan to order for other events. Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
I don’t really go to Pollo Loco but the one time I did yesterday was well worth it. Thanks to Fatima I believe she was the supervisor who had helped me with my order. I explained to her that I’ve had bad experiences with most pollo locos in my area based on the bad customer service and little to no chicken in most of my chicken bowl salads. Fatima told me she’ll do justice and take care of my order and make sure I left a happy satisfied customer.So I ordered a Double Chicken avocado salad and she made sure there was plenty of chicken.
I’m again thankful and grateful for such an Awesome Customer service experience!
Thank you Fatima for making me believe there is still hope for Good customer service in the fast food business!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Salad
Restaurantji Recommends
It shouldn’t take 15 min to receive one because burrito
Service: 1
This is my favorite EPL by far. Growing up in LA, I’ve been eating EPL for over 25 years now and sadly the quality has been declining. At many other locations, the salsas and onions are often spoiled (which is so frustrating and ruins a meal), the customer service is brusque and unfriendly, and the overall experience is subpar.
This location however is exemplary. When you order your chicken ‘juicy’ this location shows you the pieces in advance for your approval before handing you the bag, that’s a detail they’re supposed to do everywhere but you hardly see it anymore.
The employees here are always friendly and accommodating, and the food is always fresh. I’ve become selective with my dining experiences and while I love EPL and the flavor it brings, I’ve had to cut down on going due to the inconsistent quality. I’m so glad I found this location which is near one of my job sites. Now at least I know I can count on a good old fashion EPL meal whenever I come here.
Atmosphere: 5
Food: 5
Service: 5
Fatima is the best. Definitely recommend this restaurant. Great food and great customer service.
Atmosphere: 5
Food: 5
Service: 5
Good customer service clean restaurant good environment
Atmosphere: 5
Food: 5
Service: 5
Went in for a burrito, didn’t have on the menu what I usually get (Tinga burrito). Ordered something different. The burrito was a little on the dry side. The churros were overcooked. Service was done at computer kiosk. The overall atmosphere was clean.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Chicken Tinga Burrito, BRC Burrito
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