It's okay for a fast food chain. The burritos are good, but a little on the bland side. The quality of the ingredients are the greatest strength of el Pollo Loco in my opinion.
Atmosphere: 4
Food: 4
Service: 5
Paula Malloy
Always good and reasonable price
Atmosphere: 4
Food: 4
Service: 4
Kevin Santos
Ate here as a family today. Great food as always. We love the chicken here. However, the coleslaw they have has a different taste we felt like it was already spoiled so I requested it to be changed to corn instead which they did without any hesitation. Great service! Thank you
Atmosphere: 4
Food: 5
Service: 5
Edwin Robles
Customer service not pleasant. I paid full price for the chicken tostada salad. And it's less rice less beans chicken like 7 little pieces. This good for the corporation. But they digging the customers pockets.. sucks....
Atmosphere: 1
Food: 1
Service: 1
Brian
Always takes a long time here. Slowest restaurant ever. Been here about 4 times and ALWAYS SLOW not one off.
UPDATE: They served me PINK chicken... when I went back and told them the lady upfront was nice but those around her shrugged there shoulders (including the cook, as if it wasn't her fault...) last time I come to this one.
Atmosphere: 1
Food: 1
Service: 1
Leonardo Salvador
It is so annoying that you come at your lunch hour and order whatever you order, quesadilla, chicken, toast or any product that they sell you. It takes too long to come out. Today I ordered a beef quesadilla in a combo and it took more than 15 minutes and they didn't give me my chip, the lady who was delivering the dishes reset the board several times because my order was already red, all the people behind me got their order faster than mine, only the one behind me ordered 3 burritos and They gave them faster than me and the cashier, if you don't feel like coming to work, don't come because your attitude is not good and quite annoying. If there was something closer to my taste, I would go there, but since I regret it since I'm in this place, Terrible very very very terrible service where the regional managers are who do not supervise their branches under their responsibility it hurts about the place
Atmosphere: 1
Food: 1
Service: 1
David Joseph
Offers the best flame broiled chicken on the west coast. You'll keep on coming back for more. Forget about KFC and everything else that's out there. Come and enjoy some good old fashioned flame broiled finger licking chicken.
Stood in front of the cashiers including the store manager for 1 minute until they finished gossiping and then gave me my pick up order. No one acknowledged my presence during this minute - no “Hi” or anything. Will not be back ever. Plus the food was wet and gross.
Atmosphere: 1
Food: 1
Service: 1
Jason Kelly
Always good, better than Chipotle .
Jill McElroy
Used the drive-thru. Service was good. Menu was different since I was last there so I tried a couple things I hadn’t had before. Chicken is very good. Not dry and very flavorful.
fantastic and affordable not sure these $5 bowls are on the menu, but they are still available
Atmosphere: 5
Food: 5
Service: 5
Rosaura Chuchuca
Excellent attention ? ?
Atmosphere: 5
Food: 5
Service: 5
Oscar Garcia
I’ve been getting BRC burritos for years. This location made them extra small lol Now, could it be the minimum wage increase that has them making them this small or it’s just a thing at this location? I don’t know at this point. Also, in the background, an employee dropped 2 empty side cups in the ground and was just kicking them around while I ordered (side eye)
Atmosphere: 2
Food: 2
Service: 2
Josie Quintanilla
No complaints, food was good!
Atmosphere: 5
Food: 5
Service: 5
Bobby Fever
?After several years of ALMOST satisfied service at this location, it obviously has changed ownership and management.. It is very visible and noticeable when inside this location..I am a senior currently on a temp fixed income and have liked the menu here..However, the last apprx. 2-3 months they have down graded and changed payment methods, mostly electronically.. ?Including the REMOVAL of all EBT or state issued assistance programs for payment..?Embarrassingly but Sadly, my close circle of nabors and friends had to leave this store OFF our list and move on to a more TRUSTED and WELL MAINTAINED location for our weekly lunch meetings and have found a much more respected and comfortable,as well as maintained local eatery for our enjoyment..I / we bid farewell to a PAST small slice of home meals and easy access establishment..The upcoming State approved Freeway Improvements will make it very difficult access to that corridor anyway..Cheers to you El Pablo Loco..???
It's okay for a fast food chain. The burritos are good, but a little on the bland side. The quality of the ingredients are the greatest strength of el Pollo Loco in my opinion.
Atmosphere: 4
Food: 4
Service: 5
Always good and reasonable price
Atmosphere: 4
Food: 4
Service: 4
Ate here as a family today. Great food as always. We love the chicken here. However, the coleslaw they have has a different taste we felt like it was already spoiled so I requested it to be changed to corn instead which they did without any hesitation. Great service! Thank you
Atmosphere: 4
Food: 5
Service: 5
Customer service not pleasant. I paid full price for the chicken tostada salad. And it's less rice less beans chicken like 7 little pieces. This good for the corporation. But they digging the customers pockets.. sucks....
Atmosphere: 1
Food: 1
Service: 1
Always takes a long time here. Slowest restaurant ever. Been here about 4 times and ALWAYS SLOW not one off.
UPDATE: They served me PINK chicken... when I went back and told them the lady upfront was nice but those around her shrugged there shoulders (including the cook, as if it wasn't her fault...) last time I come to this one.
Atmosphere: 1
Food: 1
Service: 1
It is so annoying that you come at your lunch hour and order whatever you order, quesadilla, chicken, toast or any product that they sell you. It takes too long to come out. Today I ordered a beef quesadilla in a combo and it took more than 15 minutes and they didn't give me my chip, the lady who was delivering the dishes reset the board several times because my order was already red, all the people behind me got their order faster than mine, only the one behind me ordered 3 burritos and They gave them faster than me and the cashier, if you don't feel like coming to work, don't come because your attitude is not good and quite annoying. If there was something closer to my taste, I would go there, but since I regret it since I'm in this place, Terrible very very very terrible service where the regional managers are who do not supervise their branches under their responsibility it hurts about the place
Atmosphere: 1
Food: 1
Service: 1
Offers the best flame broiled chicken on the west coast. You'll keep on coming back for more. Forget about KFC and everything else that's out there. Come and enjoy some good old fashioned flame broiled finger licking chicken.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Avocado Taco, Double Chicken Bowl, Double Chicken Avocado Salad, Classic Chicken Burrito, Chips & Guacamole Large, Roast Chicken
Stood in front of the cashiers including the store manager for 1 minute until they finished gossiping and then gave me my pick up order. No one acknowledged my presence during this minute - no “Hi” or anything. Will not be back ever. Plus the food was wet and gross.
Atmosphere: 1
Food: 1
Service: 1
Always good, better than Chipotle .
Used the drive-thru. Service was good. Menu was different since I was last there so I tried a couple things I hadn’t had before. Chicken is very good. Not dry and very flavorful.
Food: 4
Service: 5
Restaurantji Recommends
fantastic and affordable
not sure these $5 bowls are on the menu, but they are still available
Atmosphere: 5
Food: 5
Service: 5
Excellent attention ? ?
Atmosphere: 5
Food: 5
Service: 5
I’ve been getting BRC burritos for years. This location made them extra small lol Now, could it be the minimum wage increase that has them making them this small or it’s just a thing at this location? I don’t know at this point. Also, in the background, an employee dropped 2 empty side cups in the ground and was just kicking them around while I ordered (side eye)
Atmosphere: 2
Food: 2
Service: 2
No complaints, food was good!
Atmosphere: 5
Food: 5
Service: 5
?After several years of ALMOST satisfied service at this location, it obviously has changed ownership and management.. It is very visible and noticeable when inside this location..I am a senior currently on a temp fixed income and have liked the menu here..However, the last apprx. 2-3 months they have down graded and changed payment methods, mostly electronically.. ?Including the REMOVAL of all EBT or state issued assistance programs for payment..?Embarrassingly but Sadly, my close circle of nabors and friends had to leave this store OFF our list and move on to a more TRUSTED and WELL MAINTAINED location for our weekly lunch meetings and have found a much more respected and comfortable,as well as maintained local eatery for our enjoyment..I / we bid farewell to a PAST small slice of home meals and easy access establishment..The upcoming State approved Freeway Improvements will make it very difficult access to that corridor anyway..Cheers to you El Pablo Loco..???
Food: 2
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