Service was terrible. Tables not cleaned, floors full of trash, bathrooms had no soap or paper towels. Spoke to manager on Sat. 8/23/25 @ 4:00 p m. Gave excuse she was busy as place was half empty, employees standing around. Even kitchen area and counters not cleaned. Please health inspectors come visit this place. After my complaint then they started cleaning. We are in Burbank the most amazing place. I grew up here. What is happening! Absolutely unacceptable! I'm out raged!
Atmosphere: 1
Food: 4
Service: 1
Ray C
Order was fast when I used the kiosk only problem the lady who served my order had attitude and it ruined my appetite to eat there so I decided to take my food else where would of been nice to enjoy my food in a peaceful and air condition area
Atmosphere: 3
Food: 3
Service: 2
Juan Madrid
The place was dirty. The food was cold. That place was under staff.
Atmosphere: 1
Food: 1
Service: 1
Elya
I recently picked up my order from this establishment and feel compelled to share my concerns.
First and most importantly, the chicken in my salad was undercooked and visibly raw, which is a serious health and food safety issue. While the rest of the ingredients appeared fresh, serving raw poultry is unacceptable and potentially dangerous.
Second, the customer service experience was disappointing. The cashier at the front counter appeared visibly annoyed and responded rudely when I approached to check if an order was mine—understandable, perhaps, if names were clearly called out, but they were not. The first time I approached, I was abruptly told the order wasn’t mine. The second time, it was mine, yet no one had made an announcement or called my name.
I fully understand that food service is a demanding job and that staff can be under pressure. However, I also work and expect to be treated with basic professionalism and respect as a customer. Experiences like this are unacceptable and should be addressed seriously.
Atmosphere: 3
Food: 2
Service: 1
John Mentzer
Boo….left out an entree in my drive thru order and tried calling the number on the receipt - out of service. Love the food but this is pretty poor customer service.
Car Keys and remotes
I visit el POLLO LOCO and you can order a whole chicken and they will give you 2 tortillas for the whole chiken if you need more tortillas you have to pay for. And the service is like you are not there no one take care of you. I wait a couple min. Before some one help me with the order. Never come back sorry
They finally remodeled the joint. It was long overdue.
Valen Russo
It's okay for a fast food chain. The burritos are good, but a little on the bland side. The quality of the ingredients are the greatest strength of el Pollo Loco in my opinion.
Atmosphere: 4
Food: 4
Service: 5
Paula Malloy
Always good and reasonable price
Atmosphere: 4
Food: 4
Service: 4
Kevin Santos
Ate here as a family today. Great food as always. We love the chicken here. However, the coleslaw they have has a different taste we felt like it was already spoiled so I requested it to be changed to corn instead which they did without any hesitation. Great service! Thank you
Atmosphere: 4
Food: 5
Service: 5
Edwin Robles
Customer service not pleasant. I paid full price for the chicken tostada salad. And it's less rice less beans chicken like 7 little pieces. This good for the corporation. But they digging the customers pockets.. sucks....
Very oh ok
Atmosphere: 5
Food: 5
Service: 5
Service was terrible. Tables not cleaned, floors full of trash, bathrooms had no soap or paper towels. Spoke to manager on Sat. 8/23/25 @ 4:00 p m. Gave excuse she was busy as place was half empty, employees standing around. Even kitchen area and counters not cleaned. Please health inspectors come visit this place. After my complaint then they started cleaning. We are in Burbank the most amazing place. I grew up here. What is happening! Absolutely unacceptable! I'm out raged!
Atmosphere: 1
Food: 4
Service: 1
Order was fast when I used the kiosk only problem the lady who served my order had attitude and it ruined my appetite to eat there so I decided to take my food else where would of been nice to enjoy my food in a peaceful and air condition area
Atmosphere: 3
Food: 3
Service: 2
The place was dirty. The food was cold. That place was under staff.
Atmosphere: 1
Food: 1
Service: 1
I recently picked up my order from this establishment and feel compelled to share my concerns.
First and most importantly, the chicken in my salad was undercooked and visibly raw, which is a serious health and food safety issue. While the rest of the ingredients appeared fresh, serving raw poultry is unacceptable and potentially dangerous.
Second, the customer service experience was disappointing. The cashier at the front counter appeared visibly annoyed and responded rudely when I approached to check if an order was mine—understandable, perhaps, if names were clearly called out, but they were not. The first time I approached, I was abruptly told the order wasn’t mine. The second time, it was mine, yet no one had made an announcement or called my name.
I fully understand that food service is a demanding job and that staff can be under pressure. However, I also work and expect to be treated with basic professionalism and respect as a customer. Experiences like this are unacceptable and should be addressed seriously.
Atmosphere: 3
Food: 2
Service: 1
Boo….left out an entree in my drive thru order and tried calling the number on the receipt - out of service. Love the food but this is pretty poor customer service.
I visit el POLLO LOCO and you can order a whole chicken and they will give you 2 tortillas for the whole chiken if you need more tortillas you have to pay for. And the service is like you are not there no one take care of you. I wait a couple min. Before some one help me with the order. Never come back sorry
Atmosphere: 5
Food: 2
Service: 2
Pollo bowl was not full
They close before closing time
Didn't wait long for the food.
Restaurantji Recommends
They finally remodeled the joint. It was long overdue.
It's okay for a fast food chain. The burritos are good, but a little on the bland side. The quality of the ingredients are the greatest strength of el Pollo Loco in my opinion.
Atmosphere: 4
Food: 4
Service: 5
Always good and reasonable price
Atmosphere: 4
Food: 4
Service: 4
Ate here as a family today. Great food as always. We love the chicken here. However, the coleslaw they have has a different taste we felt like it was already spoiled so I requested it to be changed to corn instead which they did without any hesitation. Great service! Thank you
Atmosphere: 4
Food: 5
Service: 5
Customer service not pleasant. I paid full price for the chicken tostada salad. And it's less rice less beans chicken like 7 little pieces. This good for the corporation. But they digging the customers pockets.. sucks....
Atmosphere: 1
Food: 1
Service: 1
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