One of my favorite places 2 eat growing up When visiting Cali its a must Charboiled chicken is amazing The salsa just the right kick and flour tortilla are perfect everytime Hits the spot Yummy!!!
Atmosphere: 5
Food: 5
Service: 5
Side 2 Side (Tambourine Healer)
I hadn't eaten all day and I truly enjoyed my tornado salad. El Pollo Loco is the ONLY fast food I can eat that doesn't have to much sodium and doesn't cause me to wake up during the night with headaches. I'm on my way now for taco Tuesday.They have the absolute best crunchy tacos.
Atmosphere: 4
Food: 4
Service: 4
PicazzO Mb
The chicken thighs are my fave ! Flour tortillas are super delicious, always perfect service and good deals on the appThe chicken thighs are indeed a favorite, offering a wonderfully succulent and flavorful experience. Flour tortillas are always a delicious choice, complementing any meal perfectly. The service provided is consistently excellent, making every visit a pleasant one. It's also great to know there are good deals available through the app. These aspects combine to make for a truly satisfying dining option.
Atmosphere: 4
Food: 5
Service: 5
T L
Tired Edgar is going to be a lifelong associate with his attitude the alameda location is way better
Service: 1
Stevie Re
This is the only type of fast food I eat. I'm never disappointed.
Atmosphere: 3
Food: 5
Service: 5
Brenda Arroyo
Very oh ok
Atmosphere: 5
Food: 5
Service: 5
Lisa Montano
Service was terrible. Tables not cleaned, floors full of trash, bathrooms had no soap or paper towels. Spoke to manager on Sat. 8/23/25 @ 4:00 p m. Gave excuse she was busy as place was half empty, employees standing around. Even kitchen area and counters not cleaned. Please health inspectors come visit this place. After my complaint then they started cleaning. We are in Burbank the most amazing place. I grew up here. What is happening! Absolutely unacceptable! I'm out raged!
Atmosphere: 1
Food: 4
Service: 1
Ray C
Order was fast when I used the kiosk only problem the lady who served my order had attitude and it ruined my appetite to eat there so I decided to take my food else where would of been nice to enjoy my food in a peaceful and air condition area
Atmosphere: 3
Food: 3
Service: 2
Juan Madrid
The place was dirty. The food was cold. That place was under staff.
Atmosphere: 1
Food: 1
Service: 1
Elya
I recently picked up my order from this establishment and feel compelled to share my concerns.
First and most importantly, the chicken in my salad was undercooked and visibly raw, which is a serious health and food safety issue. While the rest of the ingredients appeared fresh, serving raw poultry is unacceptable and potentially dangerous.
Second, the customer service experience was disappointing. The cashier at the front counter appeared visibly annoyed and responded rudely when I approached to check if an order was mine—understandable, perhaps, if names were clearly called out, but they were not. The first time I approached, I was abruptly told the order wasn’t mine. The second time, it was mine, yet no one had made an announcement or called my name.
I fully understand that food service is a demanding job and that staff can be under pressure. However, I also work and expect to be treated with basic professionalism and respect as a customer. Experiences like this are unacceptable and should be addressed seriously.
Boo….left out an entree in my drive thru order and tried calling the number on the receipt - out of service. Love the food but this is pretty poor customer service.
Car Keys and remotes
I visit el POLLO LOCO and you can order a whole chicken and they will give you 2 tortillas for the whole chiken if you need more tortillas you have to pay for. And the service is like you are not there no one take care of you. I wait a couple min. Before some one help me with the order. Never come back sorry
One of my favorite places 2 eat growing up When visiting Cali its a must Charboiled chicken is amazing The salsa just the right kick and flour tortilla are perfect everytime Hits the spot Yummy!!!
Atmosphere: 5
Food: 5
Service: 5
I hadn't eaten all day and I truly enjoyed my tornado salad.
El Pollo Loco is the ONLY fast food I can eat that doesn't have to much sodium and doesn't cause me to wake up during the night with headaches.
I'm on my way now for taco Tuesday.They have the absolute best crunchy tacos.
Atmosphere: 4
Food: 4
Service: 4
The chicken thighs are my fave ! Flour tortillas are super delicious, always perfect service and good deals on the appThe chicken thighs are indeed a favorite, offering a wonderfully succulent and flavorful experience. Flour tortillas are always a delicious choice, complementing any meal perfectly. The service provided is consistently excellent, making every visit a pleasant one. It's also great to know there are good deals available through the app. These aspects combine to make for a truly satisfying dining option.
Atmosphere: 4
Food: 5
Service: 5
Tired Edgar is going to be a lifelong associate with his attitude the alameda location is way better
Service: 1
This is the only type of fast food I eat. I'm never disappointed.
Atmosphere: 3
Food: 5
Service: 5
Very oh ok
Atmosphere: 5
Food: 5
Service: 5
Service was terrible. Tables not cleaned, floors full of trash, bathrooms had no soap or paper towels. Spoke to manager on Sat. 8/23/25 @ 4:00 p m. Gave excuse she was busy as place was half empty, employees standing around. Even kitchen area and counters not cleaned. Please health inspectors come visit this place. After my complaint then they started cleaning. We are in Burbank the most amazing place. I grew up here. What is happening! Absolutely unacceptable! I'm out raged!
Atmosphere: 1
Food: 4
Service: 1
Order was fast when I used the kiosk only problem the lady who served my order had attitude and it ruined my appetite to eat there so I decided to take my food else where would of been nice to enjoy my food in a peaceful and air condition area
Atmosphere: 3
Food: 3
Service: 2
The place was dirty. The food was cold. That place was under staff.
Atmosphere: 1
Food: 1
Service: 1
I recently picked up my order from this establishment and feel compelled to share my concerns.
First and most importantly, the chicken in my salad was undercooked and visibly raw, which is a serious health and food safety issue. While the rest of the ingredients appeared fresh, serving raw poultry is unacceptable and potentially dangerous.
Second, the customer service experience was disappointing. The cashier at the front counter appeared visibly annoyed and responded rudely when I approached to check if an order was mine—understandable, perhaps, if names were clearly called out, but they were not. The first time I approached, I was abruptly told the order wasn’t mine. The second time, it was mine, yet no one had made an announcement or called my name.
I fully understand that food service is a demanding job and that staff can be under pressure. However, I also work and expect to be treated with basic professionalism and respect as a customer. Experiences like this are unacceptable and should be addressed seriously.
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Boo….left out an entree in my drive thru order and tried calling the number on the receipt - out of service. Love the food but this is pretty poor customer service.
I visit el POLLO LOCO and you can order a whole chicken and they will give you 2 tortillas for the whole chiken if you need more tortillas you have to pay for. And the service is like you are not there no one take care of you. I wait a couple min. Before some one help me with the order. Never come back sorry
Atmosphere: 5
Food: 2
Service: 2
Pollo bowl was not full
They close before closing time
Didn't wait long for the food.
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