These small places need to come up with a system where all the drivers picking up orders should wait outside instead of sitting at the tables. I came in with friends wanting to eat inside but the tables were full with drivers waiting for their orders or they will leave their bag on the table because a new order came in. How do I know they were drivers? We still ordered to go.
L L
I wanted a small side of lettuce and raw onions with my sandwich-nothing much more than would go on the sandwich itself. I was informed that they charged for the sides. This is a new policy by the store manager as per her employee, too many people were taking advantage of getting items on the side. Okay. What would they charge? Another $.75? $1.25? A little more?
No. The Store policy for a little bit of lettuce and raw onions- $9..50 (+/-) + Tax. DON'T GO THERE! If she treats her customers this way, one can only wonder how she treats her staff.
Alternative Jersey Mike's Locations:
531B Hollywood Way, Burbank-In shopping center with CVS and Smart & Final
NoHo West-Oxnard/Laurel Cyn Bl.
North Hollywood-Intersections of Lankershim/Verdugo/Camarillo-Camarillo entrance
Jersey Mikes Glendale at the Americana on Brand Bl.
I haven't tried many of them. I hope they provide better service.
Their sandwiches are good.
Service: 1
Ashlynn D
I’m exhausted. Ifound a jersey Mike’s 20 minutes before it closes. Go inside. Ask for a sandwich but they can’t make it because it’s gonna take 20 minutes because they decided to start clean up early
Atmosphere: 1
Food: 1
Service: 1
Lester Chavez
This Jersey Mike sucks, rather go to the one on Verdugo. Waited 5m just to be helped while being the only one in line. Lady gave me attitude when I reminded her that I asked for mustard. Then I get home and the sandwich tasted like the turkey was ran under the sink. Could not taste anything else but that. My fiancé always gets the same thing salami with pepperoni and no cheese in a bowl. Every other Jersey mikes charges for an Italian cause that’s what it is but with no cheese or the other meats that are included. Instead they decided to charge extra for this order as extra meat.
Atmosphere: 1
Food: 1
Service: 1
Gabriel Coronado
Long waits during lunch time. Waited about 30 minutes for my pastrami. Recommend getting a cold sandwich if you are in a hurry.
Atmosphere: 1
Food: 3
Service: 1
Angie Varela
THE EMPLOYEES ARE SO HELPFUL, RESPECTFUL, CURTIOUS. THEIR CUSTOMER SERVICE IS AMAZING!! ☆☆☆☆☆
PLZ TELL THEM ALL TO KEEP UP THE GOOD WORK. THNX JERSEY MIKE'S ✌️?
Food: 5
Service: 5
Jennifer Wryals
After 15 hours of traveling, my daughter and I decided on Jersey Mike's in the same parking lot as our hotel. Oscar was a breath of fresh air after a long day. Not only was he friendly and professional, but he made a connection with us. We'll be back to visit before we fly home! Thanks Oscar!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Portabella Chicken Cheese Steak, Cookie, Turkey and Provolone, Soda Bottle, The Super Sub, A Pile of Bacon for Sandwiches, Chips, Bottled Water, Big Kahuna Chicken Cheese Steak, Club Supreme, Gatorade
Justin Vetter
I work in the same parking lot here and visit minimum once a week. They are under new management now and they decided it was a good idea to charge for substitutions. I’ve ordered the same sandwich for the last 5 years and have never been charged extra for swapping turkey out for ham. I get the club supreme but I can not eat turkey so I’ve always exchanged it for ham (a cheaper meat) I showed up to the register today and there was a $3 charge for xtra meat….which didn’t make sense as I did not get extra meat….i was informed that new management is now charging for substitutions. I’m not sure how you can get away with charging $3 for changing out turkey for ham but also to call it xtra meat makes no sense. I recommend going to the other jersey mikes in Burbank.
Doug Fallin
Came in to pick up a sub before a flight. 5 employees playing around. Took 8 minutes to start my order and 15 minutes to finish. I won't return to this store. Jersey Mike's is only as good as it's staff. This one, not so good.
Atmosphere: 1
Food: 3
Service: 1
Jesica Jimenez
Tried it for the 1st time and it was delicious and great. Even thought it was close to closing time, Great service.
The attitude of these workers was out the door. Very bad horrific customer service the girl almost wanted to jump the counter to hit me.
Atmosphere: 1
Food: 1
Service: 1
JC Flores
Had a very bad experience today. Ordered a hot sub at 11:06 AM and got there about 11:40 AM and my sandwich was not ready. I had to go cause of work. When I was finally able to come back it was about 12:40 PM. I asked if they could warm it up and they said they couldn't . Then the crew member said she would remake it for me. Only to have Shift leader a few minutes later come and be very rude to me.. Would not give me her name or a number. Never once apologized. Very poor customer service, social skills. And finally told me " are you gonna take your sandwich or not?". I Spent nearly $30 just to get embarrassed and belittled in public unacceptable.
Food: 1
Service: 1
Juan Flores
Had a very bad experience today. Ordered a hot sub at 11:06 AM and got there about 11:40 AM and my sandwich was not ready. I had to go cause of work. When I was finally able to come back it was about 12:40 PM. I asked if they could warm it up and they said they couldn't . Then the crew member said she would remake it for me. Only to have Shift leader a few minutes later come and be very rude to me.. Would not give me her name or a number. Never once apologized. Very poor customer service, social skills. And finally told me " are you gonna take your sandwich or not?". I Spent nearly $30 just to get embarrassed and belittled in public unacceptable.
Food: 1
Service: 1
Wenjay Sung
Clean place but relatively slow compared to other Jersey Mikes. Nice people and friendly, just seemed occupied. Still coming here because food is bomb.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sandwich
Xenia Stresino
The service is amazing the sandwiches are delicious!!The staff are professional!!
These small places need to come up with a system where all the drivers picking up orders should wait outside instead of sitting at the tables. I came in with friends wanting to eat inside but the tables were full with drivers waiting for their orders or they will leave their bag on the table because a new order came in. How do I know they were drivers? We still ordered to go.
I wanted a small side of lettuce and raw onions with my sandwich-nothing much more than would go on the sandwich itself.
I was informed that they charged for the sides.
This is a new policy by the store manager as per her employee, too many people were taking advantage of getting items on the side.
Okay.
What would they charge? Another $.75? $1.25? A little more?
No. The Store policy for a little bit of lettuce and raw onions-
$9..50 (+/-) + Tax.
DON'T GO THERE!
If she treats her customers this way, one can only wonder how she treats her staff.
Alternative Jersey Mike's Locations:
531B Hollywood Way, Burbank-In shopping center with CVS and Smart & Final
NoHo West-Oxnard/Laurel Cyn Bl.
North Hollywood-Intersections of Lankershim/Verdugo/Camarillo-Camarillo entrance
Jersey Mikes Glendale at the Americana on Brand Bl.
I haven't tried many of them. I hope they provide better service.
Their sandwiches are good.
Service: 1
I’m exhausted. Ifound a jersey Mike’s 20 minutes before it closes. Go inside. Ask for a sandwich but they can’t make it because it’s gonna take 20 minutes because they decided to start clean up early
Atmosphere: 1
Food: 1
Service: 1
This Jersey Mike sucks, rather go to the one on Verdugo. Waited 5m just to be helped while being the only one in line. Lady gave me attitude when I reminded her that I asked for mustard. Then I get home and the sandwich tasted like the turkey was ran under the sink. Could not taste anything else but that. My fiancé always gets the same thing salami with pepperoni and no cheese in a bowl. Every other Jersey mikes charges for an Italian cause that’s what it is but with no cheese or the other meats that are included. Instead they decided to charge extra for this order as extra meat.
Atmosphere: 1
Food: 1
Service: 1
Long waits during lunch time. Waited about 30 minutes for my pastrami. Recommend getting a cold sandwich if you are in a hurry.
Atmosphere: 1
Food: 3
Service: 1
THE EMPLOYEES ARE SO HELPFUL, RESPECTFUL, CURTIOUS. THEIR CUSTOMER SERVICE IS AMAZING!! ☆☆☆☆☆
PLZ TELL THEM ALL TO KEEP UP THE GOOD WORK. THNX JERSEY MIKE'S ✌️?
Food: 5
Service: 5
After 15 hours of traveling, my daughter and I decided on Jersey Mike's in the same parking lot as our hotel. Oscar was a breath of fresh air after a long day. Not only was he friendly and professional, but he made a connection with us. We'll be back to visit before we fly home! Thanks Oscar!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Portabella Chicken Cheese Steak, Cookie, Turkey and Provolone, Soda Bottle, The Super Sub, A Pile of Bacon for Sandwiches, Chips, Bottled Water, Big Kahuna Chicken Cheese Steak, Club Supreme, Gatorade
I work in the same parking lot here and visit minimum once a week. They are under new management now and they decided it was a good idea to charge for substitutions. I’ve ordered the same sandwich for the last 5 years and have never been charged extra for swapping turkey out for ham. I get the club supreme but I can not eat turkey so I’ve always exchanged it for ham (a cheaper meat) I showed up to the register today and there was a $3 charge for xtra meat….which didn’t make sense as I did not get extra meat….i was informed that new management is now charging for substitutions. I’m not sure how you can get away with charging $3 for changing out turkey for ham but also to call it xtra meat makes no sense. I recommend going to the other jersey mikes in Burbank.
Came in to pick up a sub before a flight. 5 employees playing around. Took 8 minutes to start my order and 15 minutes to finish. I won't return to this store. Jersey Mike's is only as good as it's staff. This one, not so good.
Atmosphere: 1
Food: 3
Service: 1
Tried it for the 1st time and it was delicious and great. Even thought it was close to closing time, Great service.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
The attitude of these workers was out the door. Very bad horrific customer service the girl almost wanted to jump the counter to hit me.
Atmosphere: 1
Food: 1
Service: 1
Had a very bad experience today. Ordered a hot sub at 11:06 AM and got there about 11:40 AM and my sandwich was not ready. I had to go cause of work. When I was finally able to come back it was about 12:40 PM. I asked if they could warm it up and they said they couldn't . Then the crew member said she would remake it for me. Only to have Shift leader a few minutes later come and be very rude to me.. Would not give me her name or a number. Never once apologized. Very poor customer service, social skills. And finally told me " are you gonna take your sandwich or not?". I Spent nearly $30 just to get embarrassed and belittled in public unacceptable.
Food: 1
Service: 1
Had a very bad experience today. Ordered a hot sub at 11:06 AM and got there about 11:40 AM and my sandwich was not ready. I had to go cause of work. When I was finally able to come back it was about 12:40 PM. I asked if they could warm it up and they said they couldn't . Then the crew member said she would remake it for me. Only to have Shift leader a few minutes later come and be very rude to me.. Would not give me her name or a number. Never once apologized. Very poor customer service, social skills. And finally told me " are you gonna take your sandwich or not?". I Spent nearly $30 just to get embarrassed and belittled in public unacceptable.
Food: 1
Service: 1
Clean place but relatively slow compared to other Jersey Mikes. Nice people and friendly, just seemed occupied. Still coming here because food is bomb.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sandwich
The service is amazing the sandwiches are delicious!!The staff are professional!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Loading...