Jones Coffee Roasters

There aren’t many choices at Burbank but I would skip this one. Deeply overpriced - Coffee and a yogurt parfait were $20. The coffee was luke warm at best and the $15 yogurt was mediocre.
Save your money and skip this place.

Atmosphere: 1

Food: 1

Service: 1

I stopped here to get a sandwich. No prices posted anywhere and I asked the clerk and he did not tell. He told me sandwiches are made daily. Turkey was super dry. When he rung up the sandwich with a bag of chips. It was $27.95!! No kidding. After I asked him again about the price as I thought it was a mistake. He responded I told you it was $25.

Well he never told me. I decided to get a drink but at a different stand that had the same sandwiches. The clerk said they were $19 with chips.

Beware of this place. I don’t mind paying for the sandwich he was pretty rude.

Atmosphere: 3

Food: 1

Service: 1

The pricing is insane.. my latte was $13 for a matcha thats was chunky and tastes like grass so it’s low quality. They also denied a discount for a pilot who had a badge?? !

Soooo horribly overpriced. A burrito or sandwich and drink is $30, and it tastes awful. Avoid if you can. 2 starts because the workers were nice, otherwise I’d give it 0.

Atmosphere: 2

Food: 2

Service: 3

It's an airport, so naturally it's going to be expensive 🤷 And there's no wait! As opposed to the long Starbucks line.

The girl at the counter was kind to me and helped me out when I asked for a favor. I'm not sure why this place has poor reviews!

Atmosphere: 4

Service: 5

Worse breakfast burrito at $19 dollars. Coffee was good so that's why I gave it a Star!

Atmosphere: 2

Food: 1

Service: 3

From the Burbank airport, my first time visiting Jones coffee. I ordered the matcha and chai latte and it was absolutely delicious. The service was exceptional, the wait time was minimal. Very pleased.

Atmosphere: 5

Food: 5

Service: 5

Whenever I find myself in Pasadena, I make it a point to stop by. As I step through the front door, the aromas are welcoming, the setting comforting, and with it a slew of memories rushes back. I discovered Jones in the early 2000’s during business trips to Pasadena. Through the years it became a must have visit, even during family trips. Leading the way is Rafael. He’s calm and welcoming and his presence is felt every where. In fact, during a 2021 visit he spotted my family and me, came over to greet us, and fondly recalled my children who he hadn’t seen in close to 8 years. It’s that type of personal attention , and good product, that has kept me coming back. Enjoy!

The first warning sign for me was there was no prices on anything. I would have liked to have seen the prices beforehand.

The screens were off.

$9 for a large iced mocha. Which is good and refreshing. But $9?

I wanted to get a sandwich and they wanted $16 for a weak sandwich which would have made my bill $30.

I was thinking at most $20.

This will remind me to bring food in next time.

Atmosphere: 1

Food: 1

Service: 2

I found very good coffee and possibly the best cookies of my life here. The cookies say they’re from a bakery in Pasadena called Butter Bakery Life. They’re as big as your hand , perfectly crispy edges but soft center. Anyway, they were memorable enough for me to be on here writing a review for an airport food stand! A perfect flight delay treat paired perfectly with coffee.

Decent hot cup of chai similar to SB. Added vanilla and perfect. Nice people in Terminal A.

I’m really big on customer service, as I too have worked in customer service so when the staff is being rude when I am nothing but nice to them is very much irritating, I am not an everyday coffee drinker so I went to try the vanilla cold brew because it was listed as “favorites” she asked if I wanted powder or syrup and I asked which do people
Prefer ? And she seemed annoyed but I let it go then when it came time to pay, the amount wasn’t showing up and she responded annoyed “it’s because you canceled the transaction try again “ like I get it you don’t wanna be at work but be more courteous . You signed up to work at a face to face job figure it out because if I were to return the same energy I would be the “angry black girl “

I'm not one who posts a lot of reviews but I just had to take the time out to express my feelings on this. I politely asked the woman at Jones Coffee Roasters at Burbank airport for a little hot water and was told that would be a charge. How outrageous! I then walked about 200 feet around the corner and got free hot water at Guy FierI's. Jones Coffee Roasters, you suck!

$10 for a London fog that was just milky water with a tea bag floating in it. If you were looking for coffee, sorry. Get it at your destination.

Walked past this place many times and been tempted to try it but the employees always look unhappy, bored, generally not welcoming. My observations have been that unhappy employees usually don’t make good food or drinks.

Atmosphere: 3

Food: 3

Service: 1