Jones Coffee Roasters

Whenever I find myself in Pasadena, I make it a point to stop by. As I step through the front door, the aromas are welcoming, the setting comforting, and with it a slew of memories rushes back. I discovered Jones in the early 2000’s during business trips to Pasadena. Through the years it became a must have visit, even during family trips. Leading the way is Rafael. He’s calm and welcoming and his presence is felt every where. In fact, during a 2021 visit he spotted my family and me, came over to greet us, and fondly recalled my children who he hadn’t seen in close to 8 years. It’s that type of personal attention , and good product, that has kept me coming back. Enjoy!

The first warning sign for me was there was no prices on anything. I would have liked to have seen the prices beforehand.

The screens were off.

$9 for a large iced mocha. Which is good and refreshing. But $9?

I wanted to get a sandwich and they wanted $16 for a weak sandwich which would have made my bill $30.

I was thinking at most $20.

This will remind me to bring food in next time.

I found very good coffee and possibly the best cookies of my life here. The cookies say they’re from a bakery in Pasadena called Butter Bakery Life. They’re as big as your hand , perfectly crispy edges but soft center. Anyway, they were memorable enough for me to be on here writing a review for an airport food stand! A perfect flight delay treat paired perfectly with coffee.

Decent hot cup of chai similar to SB. Added vanilla and perfect. Nice people in Terminal A.

I’m really big on customer service, as I too have worked in customer service so when the staff is being rude when I am nothing but nice to them is very much irritating, I am not an everyday coffee drinker so I went to try the vanilla cold brew because it was listed as “favorites” she asked if I wanted powder or syrup and I asked which do people
Prefer ? And she seemed annoyed but I let it go then when it came time to pay, the amount wasn’t showing up and she responded annoyed “it’s because you canceled the transaction try again “ like I get it you don’t wanna be at work but be more courteous . You signed up to work at a face to face job figure it out because if I were to return the same energy I would be the “angry black girl “

I'm not one who posts a lot of reviews but I just had to take the time out to express my feelings on this. I politely asked the woman at Jones Coffee Roasters at Burbank airport for a little hot water and was told that would be a charge. How outrageous! I then walked about 200 feet around the corner and got free hot water at Guy FierI's. Jones Coffee Roasters, you suck!

$10 for a London fog that was just milky water with a tea bag floating in it. If you were looking for coffee, sorry. Get it at your destination.

Walked past this place many times and been tempted to try it but the employees always look unhappy, bored, generally not welcoming. My observations have been that unhappy employees usually don’t make good food or drinks.

Atmosphere: 3

Food: 3

Service: 1

What an absolute joke. Waited 20 minutes in line to be told they have no coffee today.

Atmosphere: 1

Food: 1

Service: 1

I was exhausted and not sure what I wanted to order but I was immediately greeted by friendly staff, Alan at the register. I asked for their recommendation for a strong coffee that tastes good, and Sahti
Jennifer recommended going with a cold brew. I then asked if I could get it horchata flavored and they said yes and proceeded to make me the best coffee I’ve had in a while. Worth every penny. There is a Starbucks at this airport but I highly recommend getting quality coffee from Jones instead. The staff members add the extra perfect touch to amazing tasting coffee. Thank you: Sahti
Jennifer and Alan

Atmosphere: 5

Food: 5

Service: 5

The coffee was cold and the counter person didn't offer to get me a new cup of hot coffee. Still waiting for her to brew a fresh batch.

Atmosphere: 1

Food: 1

Service: 1

They list one price for espresso, so like most coffee spots I thought it was a double. Got to the counter and was asked for $8. A double espresso is more pricey than their other fancy drinks? Makes no sense...

The line will be long, but the coffee is surprisingly good for an airport spot.

Atmosphere: 2

Food: 4

Service: 4

The worst Service ever, employees truly rude! Food not fresh! So Excited for burbank airport to be adding Starbucks in Terminal A!

Food: 1

Service: 1

I just paid $10 for a 3/4 cup of matcha. In the picture I hadn’t even taken a sip yet. The worst part is, it’s not even appetizing. It was a horrible decision to stop by. Waste of money. Don’t waste your time!

Atmosphere: 1

Food: 1

Service: 1