Lotus and Light
345 N Pass Ave, Burbank
(818) 562-7777
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Pho is fairly expensive for the mid quality and extremely small amount of noodles+meat
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Beef Pho
I liked how the place looked and the service was great as well as the food. just make sure to order your drink with your dish. It was also affordable.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Rice Dish
I would like to start by saying we didn't get to eat at this establishment because their service was so terrible. Our family came in around 6:15 pm, and the place had 3 tables with patrons sitting at them. We were seated at the table in front of the bar/counter. One of the staff promptly gave us water and the menus and walked away. About 5 mins or so had gone by, and nobody came to take the order. I thought it was odd, but I saw the QR code that was on the side of the utensils holder and figured we have to scan to order our meal. So I scanned it and ordered 3 meals. Then I saw the staff there taking orders from other patrons. I was a little annoyed by this as they never approached us to ask for our order. At 6:21 p.m., I received a text msg confirming our order had been received. At 6:48 p.m., we asked the staff if they received our order. He said yes and quickly walked away. Still by 7pm no staff had come to us to let us know the status of our meal. About 7:05 p.m., I told the waiter we couldn't wait any longer as the kids were restless from waiting for almost 40 minutes!!! We told the staff we were leaving because we couldn't wait any longer and for him to cancel our order. His response was "ok" and walked away. Absolutely the worst service ever. Not once did they come over after giving us water and the menu to check or offer to take our orders. They'll look at our table and keep walking. Another thing was one of the staff wore the same black glove on his right hand and I watched him coming out of the kitchen bringing food to a customer, scratched his ear while he was walking to the register to grab menus to hand out to patrons walking in, then walked to the bar/counter and brought a bowl of noodle soup to another customer. That's very unsanitary. He had a black glove on the entire time we were there.
We walked a few doors down and ate at a Japanese food place, and their service was excellent, quick, and their food was good.
Atmosphere: 1
Food: 1
Service: 1
Got the beef and rice x2. The beef is absolutely disgusting- I'm not even sure it's beef. I swear that its horse meat, and I'm not joking or being dramatic. It's stringy and the flavor is extremely off- if you've ever tasted horse meat you'll recognize this flavor.
The tomatoes were so old they were pale, didn't bother tasting them. The rice was nice, so they've got that going for them I guess. I don't know if the weekday night shift is different from the day shift, but I've never had more awful food from this place.
Food: 1
I came here on a Thursday night around 6pm, ordered a vegetarian pho to go, the waitress told me it’ll be ready in 15-20 minutes max. So I come back after 20 minutes and she goes back to check on it then comes back and tells me it’s not ready yet it’ll be another 5-10 minutes max. So I go back to my car and come back after after 10 minutes and again she goes back to “check on it” tells me it’s not ready yet it’ll be another 10 minutes… so AGAIN I come back 10 minutes later and in that moment there was a different waitress so she went to check on my order and she comes back and tells me my order isn’t ready yet it’ll be ready in about 10 minutes and at that point I got irritated and said “are you serious it’s been 40 minutes!!!” And the waitress replied “idk sorry I just started” …so I go back to my car and decide to wait another 20 minutes. At this point it had been an hour so I go back again and the previous waitress is back, tall blonde white woman, she says “so it looks like there was a mix up with your order if you want I can just go back there and tell them to make it really quick or I can give you a refund” …….SO YOU'RE TELLING ME THE FIRST 4 TIMES I CAME IN AND YOU KEPT GOING BACK TO “CHECK ON IT” YOU COULDN'T HAVE TOLD THEM TO “MAKE IT REALLY QUICK” …insane
I told her I wanted the refund and she told me she couldn’t give it to me herself and I would have to call the next day and talk to the manager…so I have to go out of my way to get a refund as if it’s my fault the restaurant has terrible service?!?
And the best part is, I called about 10 times and it kept going to voice mail. I ended up disputing the charge with my bank. I absolutely will not come back. This isn’t even the first time they took a ridiculous amount of time making my takeout order. Something similar happened about a year ago. I waited 45 minutes for my order and on top of that the broth was so salty it was not edible and I say that as someone who loves salt.
I wanted to give it another chance because I live in the area but that was obviously a bad idea.
Atmosphere: 1
Food: 1
Service: 1
Too much baking soda on beef. The beef tastes old, smelly.
Atmosphere: 1
Food: 1
Service: 2
Pretty place. Food is ok a bit pricey.
Atmosphere: 3
Food: 3
Service: 3
First time customer. Waited 1 hr for takeout- 2 beef sandwiches. Got home and the meat was rotten. Not bad, ROTTEN! Smelled so bad I gagged. Called to complain and waiter said he’s not surprised to hear this. Will never be back here. Straight to the trash can.
Atmosphere: 1
Food: 1
Service: 1
Beef Tallow Pho was incredible! Presention 10/10. It is one of the best pho I have tried. The side veggies are light, but you can always ask for more. Very tasty! Will be back soon!
Atmosphere: 5
Food: 5
Service: 5
Friendly staff. Good quality food. Appears to be a popular place.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Beef Pho, Spring Roll
Restaurantji Recommends
For me, that day, it was tooooo slow.
Atmosphere: 4
Food: 5
Service: 3
not authentic vietnamese, I've been here a few times and everything is mediocre from the banh mi to the pho
Service 3/5
Average service with one server on duty at lunch. A little disappointed the mediocre attention given but service was friendly
Food 3/5
Speaking only for the Banh Mi sandwiches which are a bit dry since there’s so much bread. Pandan waffles are also quite plain too not what I’m expecting.
Parking 4/5
Shared parking lot with other businesses and often times there’s street parking
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Beef Pho
Showed up about 10:16 on a Friday. They close at 11. They wouldn’t seat me. The host didn’t even offer me to go. He said the kitchen is closed. This isn’t the first time I’ve gone with 30 minutes or more before they close and they already stop taking orders. Change your hours of operation. Otherwise food is good and servers are friendly
Atmosphere: 3
Food: 3
Service: 3
I come here regularly, and the food is always good, even though their takeout usually takes about 15 minutes longer than they say, but tonight I ordered the steak Pho and there were only 3.5 small slices of beef in the whole bowl.
I didn't realize until I had already driven home 15 minutes away and set the table to eat.
After this experience I don't know if I will be coming back.
Atmosphere: 3
Food: 2
Service: 3
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