Good simple no frill food. The fish in black bean sauce was flavorful as was the kung pao chicken. I are here on a Sunday so I have no idea if there is ample sitting during the week.
Atmosphere: 4
Food: 4
Service: 4
Paul Roklan
I ordered online and asked for napkins, utensils and plates since I'm in a hotel room. Not very easy to eat without utensils.
Food: 4
Service: 1
Jess Garza
Came here an evening after a 10-hour day at Universal, and the food tasted delicious! We got the orange chicken and the pork chow mein. Staff was very kind and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken
Bambi H.
I ordered delivery and I was missing 2 soups I was really counting on getting this chilly, wet day and everything else was okay...it's really- just okay food- with good portions and hot delivery temperature that's packaged well for no leaks or messes.
Leroy O.
We continuously order lunch from here at work. The lunch specials are superb, and the food never disappoints regardless of what you order. We order up to 10 different plates at times, and it's always delivered in a timely fashion.
Rachel Rotner
My order was so messed up. No hot and sour soup that I ordered plus instead of egg rolls that were part of the order as well, they placed 3 bags of fried wontons instead of egg rolls. That’s one and done for me.
Rachael B.
Disgusting!! I found a piece of a bandaid in my fried rice!!! Will never order from here again. Avoid!!
Patricia Willenborg
We discovered Lotus during the earlier days of the pandemic and are so glad we did. We call in orders regularly on weekends and have had blessedly few problems with anything. Delivery is free if you order more than $25 worth of food. We're glad they have their own driver; we can avoid extra fees and support their business more by contacting the restaurant. The lady who answers the phone for them on weekends is so sweet! She takes the order down correctly and reads it back well. As a result, we've never mistakenly gotten food we didn't order or not received something we did order. The driver is kind, quick, and efficient. Orders tend to be packed well so they don't spill.The food itself is good, without being super fancy or low-end. We order full entrees rather than lunch specials and haven't had issues with portion sizes. They offer a good number of items so we haven't tried everything but we do experiment from time to time, and there have been a few things that weren't to our taste. We tend to enjoy their bao, chicken and string beans, shrimp dumplings, General Tao's chicken, and duck (when we splurge on duck). Their sizzling rice soup is now a comfort food for me. Most of the dishes labeled "spicy" don't have a lot of burn; they're fairly mild to us, but you can spice it up how you like it with the chili paste they often include.We picked up our food from the restaurant once so we could meet the staff in person (and they were as friendly as ever). We were impressed by how much seating was available; you should be able to fit a small, medium, or large group there, so long as they aren't already full (calling ahead seems wise). Everything looked clean, which isn't always the case at other places these days. The restaurant itself was empty at the time and they said they were doing a lot more orders for delivery or takeout. I don't know if that's still the case, but if it is, dining in should be easy to do.
Timothy Maloof
Nice food, nothing fancy, very nice people.This place is not fancy but good, the prices are reasonable. Fresh ingredients,
Atmosphere: 3
Food: 4
Service: 5
Max Friedman
Ordered via the phone and then had to cancel in person because they asked us to wait 20 minutes longer when we arrived (already 5 minutes after the time they told us it would be ready). When i checked my bank statement they had already charged my card for the full amount. I called the phone number back and turns out this was a call center affiliated with the restaurant, and not able to put me in contact directly with the restaurant to make sure the refund was being processed.
Phone number goes to an answering service and can't actually talk to the restaurant, charged for food I did not receive.
Food: 1
Service: 1
Efrat P.
Do not order from here. Half our order was missing and they refused to deliver the missing items or refund us for them. The food we did get was mediocre at best. Disappointing.
Michael G.
Poor, POOR, quality! With over 10 years in the restaurant business, I can honestly say that this should NOT have been served to any animal - it was all Barely editable. The mushrooms were rotten - beyond anything a restaurant should be serving. This kind of trash is a total waste of money. The Beef and Broccoli - hardly any beef but you might be able to sell some of the Broccoli since they give you sooooo much! The ratio is obviously so off as to benefit their bottom line/money. However, all at the expense of quality control, and especially at the expense of the hard working customer. If you're gonna waste your money, buy some wine or give it to your kids.
Stacy Schumacher
Food was great. Delivery was awful! Ordered food to be delivered at 5PM. At 5:15 called and they said food was delivered. Not to my house! They reordered my order. It came 45 minutes later. Our early dinner became a later dinner. A problem for my daughter, visiting from the west side!
Food: 5
Service: 1
Amanda S.
I live right up the street. Have ordered from here a few times. They never get my order right & always promise to fix it. Good not fresh.
Good simple no frill food. The fish in black bean sauce was flavorful as was the kung pao chicken. I are here on a Sunday so I have no idea if there is ample sitting during the week.
Atmosphere: 4
Food: 4
Service: 4
I ordered online and asked for napkins, utensils and plates since I'm in a hotel room. Not very easy to eat without utensils.
Food: 4
Service: 1
Came here an evening after a 10-hour day at Universal, and the food tasted delicious! We got the orange chicken and the pork chow mein. Staff was very kind and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken
I ordered delivery and I was missing 2 soups I was really counting on getting this chilly, wet day and everything else was okay...it's really- just okay food- with good portions and hot delivery temperature that's packaged well for no leaks or messes.
We continuously order lunch from here at work. The lunch specials are superb, and the food never disappoints regardless of what you order. We order up to 10 different plates at times, and it's always delivered in a timely fashion.
My order was so messed up. No hot and sour soup that I ordered plus instead of egg rolls that were part of the order as well, they placed 3 bags of fried wontons instead of egg rolls. That’s one and done for me.
Disgusting!! I found a piece of a bandaid in my fried rice!!! Will never order from here again. Avoid!!
We discovered Lotus during the earlier days of the pandemic and are so glad we did. We call in orders regularly on weekends and have had blessedly few problems with anything. Delivery is free if you order more than $25 worth of food. We're glad they have their own driver; we can avoid extra fees and support their business more by contacting the restaurant. The lady who answers the phone for them on weekends is so sweet! She takes the order down correctly and reads it back well. As a result, we've never mistakenly gotten food we didn't order or not received something we did order. The driver is kind, quick, and efficient. Orders tend to be packed well so they don't spill.The food itself is good, without being super fancy or low-end. We order full entrees rather than lunch specials and haven't had issues with portion sizes. They offer a good number of items so we haven't tried everything but we do experiment from time to time, and there have been a few things that weren't to our taste. We tend to enjoy their bao, chicken and string beans, shrimp dumplings, General Tao's chicken, and duck (when we splurge on duck). Their sizzling rice soup is now a comfort food for me. Most of the dishes labeled "spicy" don't have a lot of burn; they're fairly mild to us, but you can spice it up how you like it with the chili paste they often include.We picked up our food from the restaurant once so we could meet the staff in person (and they were as friendly as ever). We were impressed by how much seating was available; you should be able to fit a small, medium, or large group there, so long as they aren't already full (calling ahead seems wise). Everything looked clean, which isn't always the case at other places these days. The restaurant itself was empty at the time and they said they were doing a lot more orders for delivery or takeout. I don't know if that's still the case, but if it is, dining in should be easy to do.
Nice food, nothing fancy, very nice people.This place is not fancy but good, the prices are reasonable. Fresh ingredients,
Atmosphere: 3
Food: 4
Service: 5
Ordered via the phone and then had to cancel in person because they asked us to wait 20 minutes longer when we arrived (already 5 minutes after the time they told us it would be ready). When i checked my bank statement they had already charged my card for the full amount. I called the phone number back and turns out this was a call center affiliated with the restaurant, and not able to put me in contact directly with the restaurant to make sure the refund was being processed.
Service: 1
Restaurantji Recommends
Phone number goes to an answering service and can't actually talk to the restaurant, charged for food I did not receive.
Food: 1
Service: 1
Do not order from here. Half our order was missing and they refused to deliver the missing items or refund us for them. The food we did get was mediocre at best. Disappointing.
Poor, POOR, quality! With over 10 years in the restaurant business, I can honestly say that this should NOT have been served to any animal - it was all Barely editable. The mushrooms were rotten - beyond anything a restaurant should be serving. This kind of trash is a total waste of money. The Beef and Broccoli - hardly any beef but you might be able to sell some of the Broccoli since they give you sooooo much! The ratio is obviously so off as to benefit their bottom line/money. However, all at the expense of quality control, and especially at the expense of the hard working customer. If you're gonna waste your money, buy some wine or give it to your kids.
Food was great. Delivery was awful! Ordered food to be delivered at 5PM. At 5:15 called and they said food was delivered. Not to my house! They reordered my order. It came 45 minutes later. Our early dinner became a later dinner. A problem for my daughter, visiting from the west side!
Food: 5
Service: 1
I live right up the street. Have ordered from here a few times. They never get my order right & always promise to fix it. Good not fresh.