This bakery completely ruined a birthday and then had the audacity to try to profit from their own mistake.
I called days in advance to order a flan cake for a birthday. I was told it would take a couple of days and that we could pick it up right before heading to the party. We arrived exactly as planned—only to be told that they had already sold our cake to someone else about 20 minutes earlier.
Why? Because a random person walked in and claimed it was theirs.
No name check. No phone number verification. No receipt confirmation.
They just handed over our custom order to whoever asked for it.
So there we were, minutes before a birthday party, with no cake because of their negligence.
And here’s the part that takes this from bad to outrageous: instead of apologizing and fixing their mistake, the owner/person at the register offered another cake… and expected us to pay for it. Let that sink in. They gave away our order and then tried to charge us again to clean up their mess.
This is not a “mix-up.” This is a total failure of basic business practices and customer service. Any competent bakery knows you verify names or phone numbers before releasing an order—especially for special occasions. Apparently, that’s too much to ask here.
If you’re ordering for a birthday, event, or anything that actually matters, do not trust this bakery. They cannot manage orders, do not take responsibility for their mistakes, and will leave you scrambling at the last minute with nothing to show for it.
One of the worst customer experiences I’ve had. Avoid.
Atmosphere: 1
Food: 1
Service: 1
Lilia Carnahan
We tried the chorizo and potatoes burrito as well as the Chile Relleno burrito, they were delicious. We took dome pastries for the road, the scones and pumpkin spice doughnuts are outstanding!
Atmosphere: 5
Food: 5
Service: 5
Arrii Parrii Come Dance
This is my favorite spot for breakfast in Burbank. Great variety of options for breakfast. Their bakers is amazing. Tasty sweets! Their coffee is also delicious. I love the hot oat milk latte and also breakfast burrito with bacon and avocado- potatoes on my the side for me. I highly recommend this spot!
Atmosphere: 5
Food: 5
Service: 5
Javier Gonzalez
This place has been great every time I’ve come into the LA area. Great coffee, great baked goods and great food!
Atmosphere: 5
Food: 5
Service: 5
Jaquelin Murillo
almond croissant is an absolute must!! very good!! The atmosphere was very nice, cute and well organized. Service was great on top of everything (:
Service: 5
Recommended dishes: Almond Croissant
Asvin Peiris
Tasty food and great service! Lavender lemonade was delicious.
Atmosphere: 4
Food: 4
Service: 5
Harrison
You could not ask for better food or friendlier service! It's small so seating is a little cramped inside, but there is outdoor seating with umbrellas. Their portions are large; chicken sandwich is my favorite. Their coffee is perfect. Pastries are always great. Nothing bad to say about Miracle Bakery.
Atmosphere: 5
Food: 5
Service: 5
Lauren Minder
You must get one of the donuts!!! All the flavors are delish, but I love the chocolate strawberry, lavender, and churro. Gluten free too. I also love the burrito with sausage. Good food, good service. Love this place !
Atmosphere: 5
Food: 5
Service: 5
Jazmin Camacho
Pastries here are amazing! So was the food and coffee! I don't live in the area I was visiting from out of town and needed a breakfast spot that opened early and offered vegan options for my friend. This place did not disappoint!
We stayed overnight across the street from Miracle Bakery! This place is amazing! Food was the best breakfast we ate the whole Cali. Trip! Service was impeccable ! I would highly recommend!! Loved it!
Atmosphere: 5
Food: 5
Service: 5
ROBERT CLARK
Amazing service and great
Atmosphere: 5
Food: 5
Service: 5
Noah Beaudoin
Not enough people preach about this place. It’s a beautiful locally owned cafe and bakery that has everything you could want. Amazing breakfast burritos, damn good coffee, devilishly good scones and donuts, and a great service and atmosphere. The people that work here make you feel welcome and graciously craft whatever you desire. Not to mention there’s indoor and outdoor seating that every restaurant in SoCal could learn a thing or two from about decor and a pleasant environment. Go here as soon as you can!
Atmosphere: 5
Food: 5
Service: 5
Vanessa Villasano
So delicious! My family and I came across this place by luck (we are visitors from out of state) super welcoming and friendly people, food is made fresh, we had a large party so we knew it was going to take some time for our fresh meals to be prepared. Patio area is nice and breezy. Drinks were on point too, you must try the traditional Mexican dish, Chilaquiles. We got both red and green style and both were delicious to the palette.
Atmosphere: 5
Food: 5
Service: 5
Jeff Bateman (Slimsy)
Excellent cafe & bakery. Had an outstanding brunch, full of flavor. Possibly the best scones I’ve had in the USA. Friendly service. Has some indoor and outdoor seating, but it’s a small place so there may be a wait. Also offers takeout.
Check it out!! Delicious food.
Atmosphere: 5
Food: 5
Service: 5
This bakery completely ruined a birthday and then had the audacity to try to profit from their own mistake.
I called days in advance to order a flan cake for a birthday. I was told it would take a couple of days and that we could pick it up right before heading to the party. We arrived exactly as planned—only to be told that they had already sold our cake to someone else about 20 minutes earlier.
Why? Because a random person walked in and claimed it was theirs.
No name check.
No phone number verification.
No receipt confirmation.
They just handed over our custom order to whoever asked for it.
So there we were, minutes before a birthday party, with no cake because of their negligence.
And here’s the part that takes this from bad to outrageous: instead of apologizing and fixing their mistake, the owner/person at the register offered another cake… and expected us to pay for it. Let that sink in. They gave away our order and then tried to charge us again to clean up their mess.
This is not a “mix-up.” This is a total failure of basic business practices and customer service. Any competent bakery knows you verify names or phone numbers before releasing an order—especially for special occasions. Apparently, that’s too much to ask here.
If you’re ordering for a birthday, event, or anything that actually matters, do not trust this bakery. They cannot manage orders, do not take responsibility for their mistakes, and will leave you scrambling at the last minute with nothing to show for it.
One of the worst customer experiences I’ve had. Avoid.
Atmosphere: 1
Food: 1
Service: 1
We tried the chorizo and potatoes burrito as well as the Chile Relleno burrito, they were delicious. We took dome pastries for the road, the scones and pumpkin spice doughnuts are outstanding!
Atmosphere: 5
Food: 5
Service: 5
This is my favorite spot for breakfast in Burbank. Great variety of options for breakfast. Their bakers is amazing. Tasty sweets! Their coffee is also delicious. I love the hot oat milk latte and also breakfast burrito with bacon and avocado- potatoes on my the side for me. I highly recommend this spot!
Atmosphere: 5
Food: 5
Service: 5
This place has been great every time I’ve come into the LA area. Great coffee, great baked goods and great food!
Atmosphere: 5
Food: 5
Service: 5
almond croissant is an absolute must!! very good!! The atmosphere was very nice, cute and well organized. Service was great on top of everything (:
Service: 5
Recommended dishes: Almond Croissant
Tasty food and great service! Lavender lemonade was delicious.
Atmosphere: 4
Food: 4
Service: 5
You could not ask for better food or friendlier service! It's small so seating is a little cramped inside, but there is outdoor seating with umbrellas. Their portions are large; chicken sandwich is my favorite. Their coffee is perfect. Pastries are always great. Nothing bad to say about Miracle Bakery.
Atmosphere: 5
Food: 5
Service: 5
You must get one of the donuts!!! All the flavors are delish, but I love the chocolate strawberry, lavender, and churro. Gluten free too. I also love the burrito with sausage. Good food, good service. Love this place !
Atmosphere: 5
Food: 5
Service: 5
Pastries here are amazing! So was the food and coffee! I don't live in the area I was visiting from out of town and needed a breakfast spot that opened early and offered vegan options for my friend. This place did not disappoint!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We stayed overnight across the street from Miracle Bakery! This place is amazing! Food was the best breakfast we ate the whole Cali. Trip! Service was impeccable ! I would highly recommend!! Loved it!
Atmosphere: 5
Food: 5
Service: 5
Amazing service and great
Atmosphere: 5
Food: 5
Service: 5
Not enough people preach about this place. It’s a beautiful locally owned cafe and bakery that has everything you could want. Amazing breakfast burritos, damn good coffee, devilishly good scones and donuts, and a great service and atmosphere. The people that work here make you feel welcome and graciously craft whatever you desire. Not to mention there’s indoor and outdoor seating that every restaurant in SoCal could learn a thing or two from about decor and a pleasant environment. Go here as soon as you can!
Atmosphere: 5
Food: 5
Service: 5
So delicious! My family and I came across this place by luck (we are visitors from out of state) super welcoming and friendly people, food is made fresh, we had a large party so we knew it was going to take some time for our fresh meals to be prepared. Patio area is nice and breezy. Drinks were on point too, you must try the traditional Mexican dish, Chilaquiles. We got both red and green style and both were delicious to the palette.
Atmosphere: 5
Food: 5
Service: 5
Excellent cafe & bakery. Had an outstanding brunch, full of flavor. Possibly the best scones I’ve had in the USA. Friendly service. Has some indoor and outdoor seating, but it’s a small place so there may be a wait. Also offers takeout.
Loading...