Sadly to have service done by Pedro the most rude and uncomfortable worker i have ever dealt with at any restaurant. Im a local of burbank i will definitely will never return and let family and friends ever visit this location. He looks miserable and rude when you ask questions or guidance to how the service works. I have never visit a Mongolia grill ever will definitely be the last time.
Atmosphere: 5
Food: 5
Service: 1
Youngkyung Sohn
This is the best wok in LA! Food is super fresh and you can really taste the smokiness. Staffs are super friendly, will def visit again!
Atmosphere: 5
Food: 5
Service: 5
KYUNG SOK KIM
Amazing food with real smoky wok flavor. You can tell they use a proper grill because the taste is on another level. The staff were also super kind. Definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
Jacob Patrick
You're picking the food items, you're picking the spice level.
Atmosphere: 2
Food: 5
Service: 5
Jz ‘S
HORRIBLE... Service is simply horrendous Gloria is a terrible person to be dealing with customers the owner should do something about her because it is not only I who clearly has had a bad experience with her and it seems like they're aware of it and she is as well since she seems hypocritical when she greets you now. Being honest she's going to bring this business down and I don't doubt it simply because of how many people have been hired throughout the year, no one seems to last and I don't blame them if they have to deal with someone like Gloria I wouldn't either. I live in Burbank and visit often so I would know. Ever since the incident where I was filling my plate and then when I got towards the end I asked her for pineapples since I thought they had to serve you them or ask for pineapples since the tray had no tongs to self serve and when I did she took my plate smirked and ignored me even though I had said please I have yet to give them business ever since. I really hope something is done about this lady cuz it seems like she has anger, attitude and ego issues. I will be posting this not only on yelp but on google as well.
Service: 1
Min Kim Yoon
Food was Fresh, hot and healthy. Service was fast. Price was good. Parking was easy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Mongolian Bowl
Jeffrey Ramirez
Cook gave my order to someone else asked for refund wasn't gonna wait in line again they gotta keep better track of ppls order
Nancy Tozcano
The best Mongolian grill! The only place we come too!
Atmosphere: 5
Food: 5
Service: 5
John Smith
Ignoring customers 👎🏻
Atmosphere: 1
Food: 1
Service: 1
Wendy R.
This weekend I went to Mongolian Grill and as I was waiting for my food to be prepared, I witnessed something very disturbing. Gloria, the manager, was speaking to an older gentleman in an extremely rude and belittling manner, right in front of a long line of customers. Instead of focusing on the busy line, she chose to single him out and criticize him harshly, making him feel small and embarrassed in public.
It was difficult to watch, and honestly, my blood was boiling seeing the lack of respect and compassion she showed. No employee, especially an older gentleman who could be anyone’s father or grandfather deserves to be treated that way. This isn’t the first time I’ve seen her behave like this, either. I’m a regular customer, and whenever she’s working, I avoid ordering here because of how poorly she treats both employees and customers.
The owner needs to take action immediately. Gloria’s behavior is unacceptable and harmful to both staff morale and customer experience. For the sake of the business and the dignity of the employees, she should be replaced.
The manager of this establishment Gloria was scolding an employee who was an older gentleman and learning. It was absolutely disgusting and disheartening to see this blatant disrespect. When I asked the cashier who the manager was he informed me that was her and that is how she treats all the employees. This type of behavior is not okay and should not be acceptable. I can only hope that the owner of this establishment sees this and does something about this managers behavior.
Atmosphere: 1
Food: 3
Service: 1
Leticia C
The food itself is delicious 😋. The review and one star truly goes to Claudia, (Gloria) that was the name given! she appeared to be training an older gentleman on the grill and they was she was scolding him in front of a line full of customers! If she is a trainer, she needs to be replaced ASAP! That is not how one keeps an employee and or how they learn. That was very disturbing to watch! There is also a picture and a review about her already on Google! Clearly nothing is being done! Poor gentlyman truley trying to learn and appeared to be doing a great job!
Atmosphere: 4
Food: 5
Service: 1
kelly gardenhire
I came here today with my two sisters and my baby, and while the food itself was decent, the service at checkout left us very uncomfortable.
This spot is in the food court, and it was completely full. The line at checkout wasn’t moving, and we had trays, drinks, and bags in our hands with nowhere else to stand, so we simply waited where we were. The cashier, Jessica, began yelling behind us to help the customer behind us, even though it was clear we had no room to move. She kept insisting we step aside into the food line—which would have forced my sister to awkwardly juggle everything while blocking other guests. Instead of being patient for just a few moments, she called us sarcastic “sweet” names, making the situation more uncomfortable.
When I asked Jessica for her name, she raised her voice and told me she didn’t care what I did with it. That response showed a complete lack of professionalism or care for customers.
On top of that, the food portions could use some improvement. The noodles in my bowl were only filled about halfway, even though I purposely didn’t fill my bowl all the way so there would be room for more. No utensils were given. We also waited about 15 minutes for our food, when normally this place is much faster.
After looking at other reviews, I noticed I’m not the only one who’s had a bad experience with this same employee. It seems that multiple customers have complained about Jessica’s rude behavior, yet nothing is being done. She is consistently making people uncomfortable, and it reflects poorly on the business.
Overall, we left feeling disrespected and unsatisfied. A little more patience from staff, attention to food portions, and timeliness would make a big difference.
Atmosphere: 1
Food: 3
Service: 1
Otsanya Dandrade
Extremely bad customer service, extremely messy and the grill was disgusting I had to get a refund because the server refused to clean the grill
Atmosphere: 1
Service: 1
Lesley Landeros
The food is amazing here. That’s the only reason I come here besides shopping. Other than that, the service for me is usually not good the few times I’ve ordered. The woman always seems to have an attitude or upset. Maybe it happened to be bad timing, I’m not sure but she really needs to work on her attitude. Everyone has bad days but don’t take it out on the customer. I even order pick up ahead of time and it’s still the same service. The reviews are great regarding the food but I’m not getting the same customer experience, and that’s ok. I’m here for the food. Enjoy.
Sadly to have service done by Pedro the most rude and uncomfortable worker i have ever dealt with at any restaurant. Im a local of burbank i will definitely will never return and let family and friends ever visit this location. He looks miserable and rude when you ask questions or guidance to how the service works. I have never visit a Mongolia grill ever will definitely be the last time.
Atmosphere: 5
Food: 5
Service: 1
This is the best wok in LA! Food is super fresh and you can really taste the smokiness. Staffs are super friendly, will def visit again!
Atmosphere: 5
Food: 5
Service: 5
Amazing food with real smoky wok flavor. You can tell they use a proper grill because the taste is on another level. The staff were also super kind. Definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
You're picking the food items, you're picking the spice level.
Atmosphere: 2
Food: 5
Service: 5
HORRIBLE... Service is simply horrendous Gloria is a terrible person to be dealing with customers the owner should do something about her because it is not only I who clearly has had a bad experience with her and it seems like they're aware of it and she is as well since she seems hypocritical when she greets you now. Being honest she's going to bring this business down and I don't doubt it simply because of how many people have been hired throughout the year, no one seems to last and I don't blame them if they have to deal with someone like Gloria I wouldn't either. I live in Burbank and visit often so I would know. Ever since the incident where I was filling my plate and then when I got towards the end I asked her for pineapples since I thought they had to serve you them or ask for pineapples since the tray had no tongs to self serve and when I did she took my plate smirked and ignored me even though I had said please I have yet to give them business ever since. I really hope something is done about this lady cuz it seems like she has anger, attitude and ego issues. I will be posting this not only on yelp but on google as well.
Service: 1
Food was Fresh, hot and healthy.
Service was fast.
Price was good.
Parking was easy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Mongolian Bowl
Cook gave my order to someone else asked for refund wasn't gonna wait in line again they gotta keep better track of ppls order
The best Mongolian grill!
The only place we come too!
Atmosphere: 5
Food: 5
Service: 5
Ignoring customers 👎🏻
Atmosphere: 1
Food: 1
Service: 1
This weekend I went to Mongolian Grill and as I was waiting for my food to be prepared, I witnessed something very disturbing. Gloria, the manager, was speaking to an older gentleman in an extremely rude and belittling manner, right in front of a long line of customers. Instead of focusing on the busy line, she chose to single him out and criticize him harshly, making him feel small and embarrassed in public.
It was difficult to watch, and honestly, my blood was boiling seeing the lack of respect and compassion she showed. No employee, especially an older gentleman who could be anyone’s father or grandfather deserves to be treated that way. This isn’t the first time I’ve seen her behave like this, either. I’m a regular customer, and whenever she’s working, I avoid ordering here because of how poorly she treats both employees and customers.
The owner needs to take action immediately. Gloria’s behavior is unacceptable and harmful to both staff morale and customer experience. For the sake of the business and the dignity of the employees, she should be replaced.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
The manager of this establishment Gloria was scolding an employee who was an older gentleman and learning. It was absolutely disgusting and disheartening to see this blatant disrespect. When I asked the cashier who the manager was he informed me that was her and that is how she treats all the employees. This type of behavior is not okay and should not be acceptable. I can only hope that the owner of this establishment sees this and does something about this managers behavior.
Atmosphere: 1
Food: 3
Service: 1
The food itself is delicious 😋. The review and one star truly goes to Claudia, (Gloria) that was the name given! she appeared to be training an older gentleman on the grill and they was she was scolding him in front of a line full of customers! If she is a trainer, she needs to be replaced ASAP! That is not how one keeps an employee and or how they learn. That was very disturbing to watch! There is also a picture and a review about her already on Google! Clearly nothing is being done! Poor gentlyman truley trying to learn and appeared to be doing a great job!
Atmosphere: 4
Food: 5
Service: 1
I came here today with my two sisters and my baby, and while the food itself was decent, the service at checkout left us very uncomfortable.
This spot is in the food court, and it was completely full. The line at checkout wasn’t moving, and we had trays, drinks, and bags in our hands with nowhere else to stand, so we simply waited where we were. The cashier, Jessica, began yelling behind us to help the customer behind us, even though it was clear we had no room to move. She kept insisting we step aside into the food line—which would have forced my sister to awkwardly juggle everything while blocking other guests. Instead of being patient for just a few moments, she called us sarcastic “sweet” names, making the situation more uncomfortable.
When I asked Jessica for her name, she raised her voice and told me she didn’t care what I did with it. That response showed a complete lack of professionalism or care for customers.
On top of that, the food portions could use some improvement. The noodles in my bowl were only filled about halfway, even though I purposely didn’t fill my bowl all the way so there would be room for more. No utensils were given. We also waited about 15 minutes for our food, when normally this place is much faster.
After looking at other reviews, I noticed I’m not the only one who’s had a bad experience with this same employee. It seems that multiple customers have complained about Jessica’s rude behavior, yet nothing is being done. She is consistently making people uncomfortable, and it reflects poorly on the business.
Overall, we left feeling disrespected and unsatisfied. A little more patience from staff, attention to food portions, and timeliness would make a big difference.
Atmosphere: 1
Food: 3
Service: 1
Extremely bad customer service, extremely messy and the grill was disgusting I had to get a refund because the server refused to clean the grill
Atmosphere: 1
Service: 1
The food is amazing here. That’s the only reason I come here besides shopping. Other than that, the service for me is usually not good the few times I’ve ordered. The woman always seems to have an attitude or upset. Maybe it happened to be bad timing, I’m not sure but she really needs to work on her attitude. Everyone has bad days but don’t take it out on the customer. I even order pick up ahead of time and it’s still the same service. The reviews are great regarding the food but I’m not getting the same customer experience, and that’s ok. I’m here for the food. Enjoy.
Atmosphere: 2
Food: 5
Service: 1
Loading...