STAY AWAY FROM THIS PLACE! I am genuinely stunned by what I experienced at this Pollo Campero and I feel obligated to warn anyone considering eating here.
I went in to pick up chicken for my kids. As soon as I got into my car a horrifying sour rotten smell filled the entire vehicle. I have never smelled anything like that coming from chicken in my life and it immediately made me worry about what I was just going to bring home to my kids.
Before calling the restaurant I even took a small bite of one piece of chicken to understand what was going on. The piece I tasted was strangely wet in a way that did not feel right especially considering I had bought the meal less than twenty minutes before.
Shocked and confused I pulled over and called the restaurant immediately. I explained the smell and the wet texture to Leslie the manager. Instead of concern care or basic professionalism she told me that everything I described was normal. Anyone who has eaten properly prepared chicken knows nothing about what I experienced was normal and hearing a manager dismiss it so casually was alarming.
After a long back and forth she finally agreed to refund my meal. What happened next was the part that truly disturbed me. When I returned the chicken I watched her place the foul smelling pieces back on the counter as if they were fine to give to another customer. Even the piece I had taken a bite from was placed right back out in the open. I told her that this felt incredibly unsafe especially because my own family could have eaten it and she still showed no concern at all. She simply ended the conversation and told me we were done.
I left feeling sick not just from the smell and the bite I had taken but from the complete disregard for customer safety. I went to this restaurant specifically to support a Central American owned business out of pride and connection and instead I walked away heartbroken and honestly scared for whoever might receive that same chicken next.
Based on my experience I would strongly caution anyone from eating here. No customer should ever be treated this way and no family should ever have to question the safety of the food they bring home.
Atmosphere: 1
Food: 1
Service: 1
Alexia Alcantara
The food was good and fresh
Atmosphere: 5
Food: 5
Service: 5
Barbara Hidalgo
Burbank location is the best! The management always are very friendly! Food soo flavorful. Thank you Reinaldo for your hospitality and great customer service.
Atmosphere: 5
Food: 5
Service: 5
Rob Andrade
Great chicken and service the people are very welcoming!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Piece Meal
Mitzar Fuentes
Exente service
Atmosphere: 5
Food: 5
Service: 5
Erick Dexter VENTURA
An hour till close and no food like wth. Alot of people walking out by of that. Really disappointed was looking to try this restaurant out. Good thing Pollo Loco was down the street.
Atmosphere: 1
Food: 1
Service: 1
Fermín Gramajo
Great service and the people are very welcome, the food is really tasty and overall great place, would try it again!
Atmosphere: 5
Food: 5
Service: 5
Griselda Dominguez
Didn't know what to have for dinner, sure glad we went for Pollo Campero, Once we arrive to the restaurant, Rosemary greeted us with a delightful smile and was wonderfully attentive to our needs. Thank you Rosemary see you soon.
Atmosphere: 5
Food: 5
Service: 5
Jose Dominguez
Rose Mary was ve attentive y courtious . And friendly
Atmosphere: 5
Food: 5
Service: 5
Elke Pinuelas
The food was tasty and area seems really pleasing, great service btw!
Great chicken and service the people are very welcoming!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Piece Meal
John Reinman
I nice alternative to KFC
Atmosphere: 3
Food: 4
Service: 4
Doug Fallin
The chicken has great flavor and is moist. The sides are also delicious without excessive spices. This is now my favorite place to eat chicken in the Burbank area.
STAY AWAY FROM THIS PLACE! I am genuinely stunned by what I experienced at this Pollo Campero and I feel obligated to warn anyone considering eating here.
I went in to pick up chicken for my kids. As soon as I got into my car a horrifying sour rotten smell filled the entire vehicle. I have never smelled anything like that coming from chicken in my life and it immediately made me worry about what I was just going to bring home to my kids.
Before calling the restaurant I even took a small bite of one piece of chicken to understand what was going on. The piece I tasted was strangely wet in a way that did not feel right especially considering I had bought the meal less than twenty minutes before.
Shocked and confused I pulled over and called the restaurant immediately. I explained the smell and the wet texture to Leslie the manager. Instead of concern care or basic professionalism she told me that everything I described was normal. Anyone who has eaten properly prepared chicken knows nothing about what I experienced was normal and hearing a manager dismiss it so casually was alarming.
After a long back and forth she finally agreed to refund my meal. What happened next was the part that truly disturbed me. When I returned the chicken I watched her place the foul smelling pieces back on the counter as if they were fine to give to another customer. Even the piece I had taken a bite from was placed right back out in the open. I told her that this felt incredibly unsafe especially because my own family could have eaten it and she still showed no concern at all. She simply ended the conversation and told me we were done.
I left feeling sick not just from the smell and the bite I had taken but from the complete disregard for customer safety. I went to this restaurant specifically to support a Central American owned business out of pride and connection and instead I walked away heartbroken and honestly scared for whoever might receive that same chicken next.
Based on my experience I would strongly caution anyone from eating here. No customer should ever be treated this way and no family should ever have to question the safety of the food they bring home.
Atmosphere: 1
Food: 1
Service: 1
The food was good and fresh
Atmosphere: 5
Food: 5
Service: 5
Burbank location is the best! The management always are very friendly! Food soo flavorful.
Thank you Reinaldo for your hospitality and great customer service.
Atmosphere: 5
Food: 5
Service: 5
Great chicken and service the people are very welcoming!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Piece Meal
Exente service
Atmosphere: 5
Food: 5
Service: 5
An hour till close and no food like wth. Alot of people walking out by of that. Really disappointed was looking to try this restaurant out. Good thing Pollo Loco was down the street.
Atmosphere: 1
Food: 1
Service: 1
Great service and the people are very welcome, the food is really tasty and overall great place, would try it again!
Atmosphere: 5
Food: 5
Service: 5
Didn't know what to have for dinner, sure glad we went for Pollo Campero, Once we arrive to the restaurant, Rosemary greeted us with a delightful smile and was wonderfully attentive to our needs. Thank you Rosemary see you soon.
Atmosphere: 5
Food: 5
Service: 5
Rose Mary was ve attentive y courtious . And friendly
Atmosphere: 5
Food: 5
Service: 5
The food was tasty and area seems really pleasing, great service btw!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beans, Fries, Chicken Wings
Restaurantji Recommends
Great chicken and service the people are very welcoming!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Piece Meal
I nice alternative to KFC
Atmosphere: 3
Food: 4
Service: 4
The chicken has great flavor and is moist. The sides are also delicious without excessive spices. This is now my favorite place to eat chicken in the Burbank area.
Atmosphere: 5
Food: 5
Service: 5
Good food, good prices very clean house
Atmosphere: 5
Food: 5
Service: 5
We order Pollo Campero delivered and loved it.
Food: 5
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