Ordered a pour over coffee. Waited 8 minutes. They’d forgotten about it and left the Pyrex in the metal counter just sucking the heat out of it so now I’m resigned to Luke warm coffee. I’m standing under a sign that says ‘to go order pick up’ and I hear ‘pour over’ from the far end of the counter. So I grab my stuff and head down there. The girl looks confused and then realizes SOMEONE ELSE took my order. There is a reason Starbucks (which I hate otherwise) puts names on cups. Get your act together. I didn’t have another 10 minutes to wait so went with the drip coffee which was not good.
Atmosphere: 3
Service: 1
Charles Collier
Fast service with some great food options, including some amazing cakes and pastries. Large interior spaces with smaller sidewalk seating area. A great alternative to those larger cafes nearby that seem to always have you waiting long periods of time.
Atmosphere: 5
Food: 5
Service: 4
Sara Saito
Good coffee and food but the quiche was microwaved… 😩 the crust was super soggy and not just satisfying for the price…
Atmosphere: 5
Food: 2
Service: 5
Emma Vande Krol
This is such a cute place to get some work done or read a book! I was only visiting LA for a short time but my friend recommended to try this cafe. I’m glad I did, the girl who took my order was very nice and friendly. My drink was finished so quickly and was tasty! :)
Atmosphere: 5
Food: 4
Service: 5
Marcus Mayorga
Absolutely delicious food and drinks. I loved the atmosphere.
Berkley Pelletier
Had a nice iced tea and wrote and read here by the window for several hours. Nice airy place with decent prices and good light.
Atmosphere: 4
Service: 5
Avonlea Canillas
I got an iced matcha and it was just okay. There definitely wasn't enough matcha and it had too much milk and ice. The matcha needed to be more whisked and mixed into the milk better. I'm sure the coffee is more of their specialty, but I don't know if I would come back again.
Atmosphere: 5
Food: 3
Service: 5
Chris Opito
In town visiting, this IS the place to get your morning coffee and breakfast. Beautiful out atmosphere and great friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Melissa Collins
Great place! Ordered italian chopped to go. Order fulfilled quickly, the salad looks beautiful and yummy. Looking forward to trying other items in the menu.
Food: 5
Service: 5
Dean Kalash
This café looks like a lifestyle magazine set—plants, clean lines, and bright light. I got the turkey pesto panini and an iced chai, and both were fresh and well-balanced. Lots of people with laptops but also families grabbing brunch. The patio is shaded and dog-friendly. Prices are fair for the area and portions are generous
Customer service is seriously nonexistent these days. This cafe was clearly no exception.
Diana Ponomareva
We stopped by and got 2 regular chocolate chip cookies and 2 coffees. Unfortunately, the cookies had a raw, musty smell and tasted unpleasant — it’s hard to imagine how such a simple dessert could turn out so badly. After eating them, we both had stomach aches and felt unwell for the rest of the day. Very disappointed.
Atmosphere: 5
Food: 1
Service: 5
David Perez Babich
I’ve been coming here about once every month or two for over 10 years and have generally had a good experience.
The other day, the only available indoor table was a four-top, right next to a dog sitting on the banquette between two tables. I’m severely allergic to dogs — to the point that if one shakes next to me, the dander in the air can trigger an asthma attack. (Yes, I’ve been on allergy shots for 7 years. No, it’s not about the hair — it’s the invisible dander.)
My plan was to split the table and sit on the far end, away from the dog. Just then, a woman and her daughter arrived and placed their drinks on the opposite side of the same table. I politely asked if she’d mind if I took the seat farthest from the dog. She hesitated and said she didn’t want her daughter sitting that close to the dog either. We talked for a moment, and I offered to just sit outside — yes, where the dog should have been.
When I went to order a coffee, I explained the situation to the barista, mentioning that two customers didn’t feel comfortable sitting near the dog and that, by the way, it’s against LA health codes for dogs to be indoors in food establishments (and to clarify: this was not a service animal or even a fake support animal).
I wouldn’t be writing this if the barista had responded respectfully — but instead I got a ton of attitude. She shrugged and said, “We’re a friendly space,” and basically implied I should just deal with it. She ended with a smug, “Well then you can report us.” So I put my debit card back in my wallet and walked out.
I understand LA restaurants are in a tricky spot when customers lie about service animals. But that wasn’t the issue here. The issue was how rudely and dismissively the staff responded to a reasonable, health-related concern — not to mention zero f’s given about the fact that even a little girl was uncomfortable sitting next to a dog.
So: No — not a “friendly space.” I gave the food 3 stars instead of 5 because it is good, but overpriced.
Finally, I’m not posting this to bash the business, but in hopes the owner sees it and considers how important it is to follow health codes and treat people with serious allergies with respect.
** Edited — thank you for responding. I don’t see a way to dm you here but feel free to reach out to me at davidbabich.com
Ordered a pour over coffee. Waited 8 minutes. They’d forgotten about it and left the Pyrex in the metal counter just sucking the heat out of it so now I’m resigned to Luke warm coffee. I’m standing under a sign that says ‘to go order pick up’ and I hear ‘pour over’ from the far end of the counter. So I grab my stuff and head down there. The girl looks confused and then realizes SOMEONE ELSE took my order. There is a reason Starbucks (which I hate otherwise) puts names on cups. Get your act together. I didn’t have another 10 minutes to wait so went with the drip coffee which was not good.
Atmosphere: 3
Service: 1
Fast service with some great food options, including some amazing cakes and pastries. Large interior spaces with smaller sidewalk seating area. A great alternative to those larger cafes nearby that seem to always have you waiting long periods of time.
Atmosphere: 5
Food: 5
Service: 4
Good coffee and food but the quiche was microwaved… 😩 the crust was super soggy and not just satisfying for the price…
Atmosphere: 5
Food: 2
Service: 5
This is such a cute place to get some work done or read a book! I was only visiting LA for a short time but my friend recommended to try this cafe. I’m glad I did, the girl who took my order was very nice and friendly. My drink was finished so quickly and was tasty! :)
Atmosphere: 5
Food: 4
Service: 5
Absolutely delicious food and drinks. I loved the atmosphere.
Had a nice iced tea and wrote and read here by the window for several hours. Nice airy place with decent prices and good light.
Atmosphere: 4
Service: 5
I got an iced matcha and it was just okay. There definitely wasn't enough matcha and it had too much milk and ice. The matcha needed to be more whisked and mixed into the milk better. I'm sure the coffee is more of their specialty, but I don't know if I would come back again.
Atmosphere: 5
Food: 3
Service: 5
In town visiting, this IS the place to get your morning coffee and breakfast. Beautiful out atmosphere and great friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Great place! Ordered italian chopped to go. Order fulfilled quickly, the salad looks beautiful and yummy. Looking forward to trying other items in the menu.
Food: 5
Service: 5
This café looks like a lifestyle magazine set—plants, clean lines, and bright light. I got the turkey pesto panini and an iced chai, and both were fresh and well-balanced. Lots of people with laptops but also families grabbing brunch. The patio is shaded and dog-friendly. Prices are fair for the area and portions are generous
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The best cafe in Burbank!
Atmosphere: 5
Food: 5
Service: 5
Customer service is seriously nonexistent these days. This cafe was clearly no exception.
We stopped by and got 2 regular chocolate chip cookies and 2 coffees. Unfortunately, the cookies had a raw, musty smell and tasted unpleasant — it’s hard to imagine how such a simple dessert could turn out so badly. After eating them, we both had stomach aches and felt unwell for the rest of the day. Very disappointed.
Atmosphere: 5
Food: 1
Service: 5
I’ve been coming here about once every month or two for over 10 years and have generally had a good experience.
The other day, the only available indoor table was a four-top, right next to a dog sitting on the banquette between two tables. I’m severely allergic to dogs — to the point that if one shakes next to me, the dander in the air can trigger an asthma attack. (Yes, I’ve been on allergy shots for 7 years. No, it’s not about the hair — it’s the invisible dander.)
My plan was to split the table and sit on the far end, away from the dog. Just then, a woman and her daughter arrived and placed their drinks on the opposite side of the same table. I politely asked if she’d mind if I took the seat farthest from the dog. She hesitated and said she didn’t want her daughter sitting that close to the dog either. We talked for a moment, and I offered to just sit outside — yes, where the dog should have been.
When I went to order a coffee, I explained the situation to the barista, mentioning that two customers didn’t feel comfortable sitting near the dog and that, by the way, it’s against LA health codes for dogs to be indoors in food establishments (and to clarify: this was not a service animal or even a fake support animal).
I wouldn’t be writing this if the barista had responded respectfully — but instead I got a ton of attitude. She shrugged and said, “We’re a friendly space,” and basically implied I should just deal with it. She ended with a smug, “Well then you can report us.” So I put my debit card back in my wallet and walked out.
I understand LA restaurants are in a tricky spot when customers lie about service animals. But that wasn’t the issue here. The issue was how rudely and dismissively the staff responded to a reasonable, health-related concern — not to mention zero f’s given about the fact that even a little girl was uncomfortable sitting next to a dog.
So: No — not a “friendly space.” I gave the food 3 stars instead of 5 because it is good, but overpriced.
Finally, I’m not posting this to bash the business, but in hopes the owner sees it and considers how important it is to follow health codes and treat people with serious allergies with respect.
** Edited — thank you for responding. I don’t see a way to dm you here but feel free to reach out to me at davidbabich.com
Atmosphere: 1
Food: 3
Service: 1
Always order food to go.
Atmosphere: 3
Food: 5
Service: 5
Loading...