Sansai Grill Burbank

We stopped by SanSai Japanese Grill in Burbank and had a great experience! The place is clean, the atmosphere is welcoming, and the staff gave us a warm greeting when we arrived.

We ordered using the kiosk, which was super convenient. It showed pictures of the dishes, so we knew exactly what we were getting. The system was easy to use and even let us customize our ordered, loved that part!

We got the Katsu Sandwich with fries (no veggies) and it was delicious. The fries were nice and crispy, and the sandwich was flavorful. We also had the Philadelphia Roll and some sushi, which were fresh and well-prepared. My favorite was the poke bowl it was outstanding!

Pickup was easy, too they send you updates straight to your phone. Plus, the location is super convenient, right near the airport and perfect for a stop before a flight. We sat outside and enjoyed a relaxing mountain view. Great food, great vibes I’d definitely come back!

Atmosphere: 5

Food: 5

Service: 5

The food is decent and the staff are friendly but for the price, the portions are rather small. I was left still hungry after spending over $40.

Atmosphere: 3

Food: 3

Service: 4

3 stars because the food and staff are great but their app and website do not work. I have ordered 3 times now through them and the order never appears on their end.

The staff are amazing and always apologetic and always make my order really quick. However, the whole point of me ordering is so I dont have to wait..

Atmosphere: 5

Food: 5

Service: 5

Fish not fresh at all.

Atmosphere: 3

Food: 1

Service: 5

Came here around 7:30 on a Sunday night. Ordered the spicy tuna roll, miso soup and the baked salmon roll (came with a salad). Everything tasted fresh, the staff was friendly and the place was clean.

Atmosphere: 5

Food: 5

Service: 5

I've been here a few times for a quick lunch. I had a decent meal at SanSai Japanese Grill and would rate it a solid 4/5. I ordered the Chicken Bowl with a Kale Salad, and while the salad was fresh, crunchy, and had a nice balance of flavors, the chicken left a bit to be desired. It was tender but lacked seasoning, making it feel a little bland. A bit more sauce or spice would've made a big difference.

I also tried the California Roll, which was fresh but unfortunately pretty dull. It didn't have much flavor and felt like it was missing that extra something to make it stand out. While nothing was bad, the flavors just didn't wow me. Despite that, the portions were generous, and everything tasted fresh, making it a good choice for a quick and casual meal. I'd go back, but I'd probably try something different next time!

Atmosphere: 3

Food: 4

Service: 5

Amazing service and friendly team! They were really kind and very quick with preparing our food. It tasted delicious and was perfect.

Atmosphere: 5

Food: 5

Service: 5

Sansai Japanese Grill was a wonderful experience. I ordered the hand roll box. At first I was surprised that it wasn't the rice hand rolls, but more like the cone shaped rolls. However I was then pleasantly surprised with the protein content! Those hand rolls were practically filled to the brim with salmon! There was so much protein in there, I think I got my fish allotment for the whole week. I also tried the EBI eel, however since I have to keep it non-dairy, I didn't realize that it came with coleslaw inside. I took it out and ate the whole thing with a little bit of the kale salad inserted in its place. It was still delicious! However next time I will ask for the eel to not come with the coleslaw. Keep that in mind if you are dairy sensitive like me. The service was exceptional! It's like a five star restaurant. The employee was so wonderful and accommodated all my requests for additional wasabi and ginger. All the employees were kind and professional and waved hello and goodbye. They were all smiling and obviously enjoyed their work environment. The hand rolls were delicious, and really opened me up to a new style of eating sushi. I had only had them one other time before in my life, so this was a very nice experience. I asked the employee if it's OK to bring food from another restaurant in the complex and eat inside and she said that's totally OK since I'm buying a meal from them as well. They're very accommodating and nice people. The bathrooms are clean and well-maintained. The tables are also clean. I will definitely come back, especially because the price was very reasonable. $20 for three hand rolls, miso soup and a delicious kale salad with vinaigrette dressing! You can't beat that. Good job Sansai!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roll, Soup

10/10 food and service. Staff was super kind and the food was nice and fresh. Music was a -10/10, they were playing sad spanish love songs and I just broke up with my bf. Other than that 10/10 all around.

Atmosphere: 5

Food: 5

Service: 5

Very underwhelming

Atmosphere: 2

Food: 2

Service: 2

Decided to try for the first time and had it delivered. Ordered 3 plates of teriyaki chicken, 3 servings of tempura and Tempura Udon noodle soup (comes with tempura). Received everything but tempura. 4 servings of tempura is nowhere to be found. Rip off! First and last.

Atmosphere: 1

Food: 1

Service: 1

went against my rule of not going to empty restaurants today and decided to try this. welp, shoulda stuck with my rule bc this was not that great. besides being ignored initially upon entering, there was a nice lady who took my order.

I got their poke bowl. it was pretty mid. 2/3’s of it was garlic, seaweed and cucumber, seem like they do that to cut cost and think people won’t notice. not really authentic asian cuisine, and pretty expensive. the miso soup was decent though. the saving grace was that it was mostly edible. Just go to panda express across the street, save your money.

Atmosphere: 1

Food: 2

Service: 2

Nice place, poke nachos are good.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Poke

Spicy and good

Atmosphere: 4

Food: 5

Service: 5

Great value and taste. Excellent lunch spot by the airport. Inside is big and clean. Food comes out fast. Chicken bowl with rice, salad and 4 potstickere for $15 tax included. Plenty of parking. Definitely recommend it. Try the Cajun chicken has nice spice on it.

Atmosphere: 5

Food: 5

Service: 5