Shake Shack Burbank

A small fountain drink is $3.99 before tax. A small fountain drink… $4.50…. What are we even doing America?

Amazing customer service and clean store. Food of course is always delicious and consistent.

Atmosphere: 5

Food: 5

Service: 5

You’d think they’d be friendly especially when they had very few customers.

Atmosphere: 2

Food: 4

Service: 1

Always banging quality chicken

Atmosphere: 5

Food: 5

Service: 5

Excellent burgers and shakes.

Atmosphere: 4

Food: 5

Service: 5

I liked my experience I come
From hospitality and I can tell as soon as I walked in customer service was outstanding. Supervisors and management are doing a fabulous job keeping hospitality alive.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shackburger

Burgers and shakes were the craving for all. Food was good. Don't like ordering with kiosk.

Atmosphere: 3

Food: 4

Service: 4

Review of visit on 05.31.2025:

After several months of disappointing visits to this Burbank Shake Shack, my most recent experience on May 31, 2025, was a major improvement. The ShackBurgers were cooked perfectly, full of flavor, and assembled properly — even the crispy onion add-on was finally portioned right. The restaurant was clean, the staff were friendly, and a manager was actively ensuring things ran smoothly. It felt like the high standard Shake Shack is known for. That said, this was just one visit after many subpar ones, so it’s too early to tell if this is the new normal — but it’s a very welcome change.

Maintained rating of 3 out of 5 stars, as this was a one-off positive experience following many negative ones. However, this particular visit was 5 out of 5 stars. Will update the rating and review after future visits.

Review of visit on 05.24.2025:

This Shack location falls short of expectations. The food quality is often inconsistent, likely due to its heavy reliance on third-party delivery platforms such as Uber Eats and DoorDash—users of which rarely provide feedback on quality. As a result, there appears to be little incentive to uphold the high standards typically associated with Shake Shack. Orders are frequently incorrect, requiring additional wait time for corrections. Customer service can also be lacking, with some staff displaying a dismissive or unhelpful attitude, particularly when addressing mistakes. Unfortunately, these issues have persisted since the COVID-19 pandemic, during which this location even served a reduced-size burger patty not found at any other Shack. Compared to Shake Shack locations globally, this one would rate between a C and C-, as it fails to deliver the consistently excellent experience the brand is known for.

Atmosphere: 3

Food: 3

Service: 3

Love shake shack and this location was the quickest I’ve been to

Atmosphere: 5

Food: 5

Service: 5

Food was fire 🔥 as always just so expensive

Atmosphere: 5

Food: 5

Service: 5

Got to love that automated order tablet and service plus food fantastic!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Crinkle Cut Fries, Double Cheeseburger

I asked for double but I got single but the problem was fixed fast

Atmosphere: 3

You need to change your oil more often, guys, the fries are bitter as hell.

Food: 1

Amazing shakes and ice cream, will have to come back to try the food when I get the chance. Very clean environment and the employees are polite. Can't wait to return.

Atmosphere: 5

Food: 5

Service: 5

Would definitely recommend. Food is good, staff is friendly and understanding.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Crinkle Cut Fries, Hamburger