Starbucks
Hollywood Burbank Airport, Star Park Facility, 2575 N Hollywood Way, Burbank
(818) 565-0571
Recent Reviews
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Wow! These employees seem to love their jobs and it shows. This is probably the most welcoming and friendly Starbucks I've ever been in. Also very helpful and prompt service for a busy location right by the airport. We will be back!
Atmosphere: 5
Food: 5
Service: 5
Very clean , friendly staff,comfortable atmosphere,& good music. My wife and I enjoy the drinks and the great staff there. The bartista Kate has such a welcoming and outgoing personality along with the rest of the crew. We appreciate them every time.😁
Atmosphere: 5
Food: 5
Service: 5
I’ve been here 3 times. Very inconsistent service. Twice my food was ready but I had to wait another 10 minutes until my drip coffee was ready. I always order oatmeal. Once not enough water. So I had to throw away. I wasn’t going to wait just to report the problem. Next time too much water (like a drink) and no spoon. That time I reported the problem and fixed it. I don’t plan to return again.
Atmosphere: 3
Food: 3
Service: 3
I was disappointed with my recent experience at this Starbucks. The barista who took my order was unhelpful and seemed visibly annoyed. The receipt printer malfunctioned, and when I politely requested a copy, the barista responded dismissively, saying "maybe you'll get one." Second, our order was wrong when we received it. While I understand technology can be unreliable, the barista's attitude was unprofessional and unwelcoming. I believe customer service training could be beneficial. Providing friendly and helpful service, even when dealing with technical issues, is crucial for a positive customer experience.
Atmosphere: 1
Food: 3
Service: 1
Very fast
Atmosphere: 5
Food: 5
Service: 5
Nice workers
Atmosphere: 5
Food: 5
Service: 5
Drive through and the person takeing orders were rude unprofessional they had a line of cars waiting didn't care for the other people meanwhile he was laughing and joking with hes friends never going back worst experience ever
Atmosphere: 1
Service: 1
I waited in line for 10 minutes while the Manager was barking out orders why they were so behing. I got to the register I ordered my drink and lemon cake. She asked my name Leslie...I spelled it 3 times. She gave me an attitude "I heard you". My drink was ready and the other staff couldn't say my name because it was spelled "Lisele".....I waited another 10 minutes asked where was my drink.....they looked at all the drinks and my drink was sitting there misspelled.....I asked the manager same manager and she was rude, condescending and unprofessional.......awful......
I appreciate the help I got from the baristas there especially from ella she was very nice and kind
Atmosphere: 5
Food: 5
Service: 5
Any starbucks branch is easy to find for any meet up. Never goes wrong 👍
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Okay Starbucks is Starbucks but $20 for a drink and egg bites is ridiculous. Fool me once, won’t get me again. And as fairly regular Starbucks customer, my wallet is far too stretched for all this inflated prices. A new invigorated resolve to make my coffee at home. Sincerely frustrated customer
Atmosphere: 4
Food: 3
Service: 3
Thank you for brightening my morning Toby!! Amazing customer service!
Atmosphere: 5
Food: 5
Service: 5
I was denied water. ? I just need a little bit of water to take my medication. The establishment was totally empty, so it wasn't like I was inconveniencing anyone. The batista said in a sarcastic and smug tone "we can't just give out water." I have been to many different Starbucks locations throughout the US, and not once was I denied water.
Even if he said I had to purchase something, that would have been a more acceptable response. AND I would have understood and obliged. But to basically be dismissed that way was very disheartening. ?
Service: 1
Came to the store at 6:51 a.m. Sept. 4 they seem to be severely understaffed, I walked up to the window and stood there. It appeared that no one even noticed that I was there. I even knocked on the window. Everyone just kept walking around with no acknowledgment. Maybe they need to have a person that's more attentive to the window for customers that need to walk up. I left empty-handed.
Atmosphere: 1
Food: 5
Service: 1
Busy location but it was a breeze with mobile ordering. Denver and the manager on duty were very warm, fun, and friendly and SUCH a vibe to start the day off. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastries
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