Starbucks

Hollywood Burbank Airport, Star Park Facility, 2575 N Hollywood Way, Burbank
(818) 565-0571

Recent Reviews

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William Emmons

Noisy... Expensive and slow service

Atmosphere: 3

Food: 4

Service: 3

Megan Wise

Came in for a larger mobile order and Alex was such a joy and amazing help! Everything was ready when I arrived and they helped me bag and sticker them for transport.

Atmosphere: 5

Food: 5

Service: 5

SaL V

Everytime I come to this location service is excellent.!! Yes they are busy but they are well organized and efficient expediting your order.

Atmosphere: 5

Food: 5

Service: 5

Heather Williams

This morning I came in at 5:20. Ordered my drink at 5:30 stood in line and at 6:02. I said everybody else has been getting their drinks but me nobody could find my drink order. I paid nine dollars and didn’t even get my drink the girls looked at me and said well what did you pay by yourself? Did you order with somebody else. There was no I’m sorry they said oh it’s just so busy and there was nothing very unprofessional. Very disrespectful. And I didn’t get my coffee and I’m out nine dollars. That’s ridiculous. Worst service I’ve had for a flight.

Atmosphere: 1

Food: 1

Service: 1

lisa sobel

Several people were miserable … tell they didn't want to be there. Manager at the time had an attitude. No ice coffee no brew coffee. Food Couldn't be warmed up. They were not prepared to serve anyone unless they had an expresso drink. Its Been a long time since I had this bad of service anywhere

Atmosphere: 1

Food: 1

Service: 1

Ricardo Orellana

Awesome!!! ^_^

Atmosphere: 5

Food: 5

Service: 5

chris reid

A note of thanks to David who went out of his for me. He showed that his coffee shop is still the neighborhood shop where the baristas and managers treat you like family.

Dan VanGent

Wow! These employees seem to love their jobs and it shows. This is probably the most welcoming and friendly Starbucks I've ever been in. Also very helpful and prompt service for a busy location right by the airport. We will be back!

Atmosphere: 5

Food: 5

Service: 5

Dana Coates

Very clean , friendly staff,comfortable atmosphere,& good music. My wife and I enjoy the drinks and the great staff there. The bartista Kate has such a welcoming and outgoing personality along with the rest of the crew. We appreciate them every time.😁

Atmosphere: 5

Food: 5

Service: 5

John Jaymore

I’ve been here 3 times. Very inconsistent service. Twice my food was ready but I had to wait another 10 minutes until my drip coffee was ready. I always order oatmeal. Once not enough water. So I had to throw away. I wasn’t going to wait just to report the problem. Next time too much water (like a drink) and no spoon. That time I reported the problem and fixed it. I don’t plan to return again.

Atmosphere: 3

Food: 3

Service: 3

Teresa Henriquez

I was disappointed with my recent experience at this Starbucks. The barista who took my order was unhelpful and seemed visibly annoyed. The receipt printer malfunctioned, and when I politely requested a copy, the barista responded dismissively, saying "maybe you'll get one." Second, our order was wrong when we received it. While I understand technology can be unreliable, the barista's attitude was unprofessional and unwelcoming. I believe customer service training could be beneficial. Providing friendly and helpful service, even when dealing with technical issues, is crucial for a positive customer experience.

Atmosphere: 1

Food: 3

Service: 1

Eduardo De La Cruz

Very fast

Atmosphere: 5

Food: 5

Service: 5

brenda hernandez

Nice workers

Atmosphere: 5

Food: 5

Service: 5

Karina Gomez

Drive through and the person takeing orders were rude unprofessional they had a line of cars waiting didn't care for the other people meanwhile he was laughing and joking with hes friends never going back worst experience ever

Atmosphere: 1

Service: 1

Leslie Roberts

I waited in line for 10 minutes while the Manager was barking out orders why they were so behing. I got to the register I ordered my drink and lemon cake. She asked my name Leslie...I spelled it 3 times. She gave me an attitude "I heard you". My drink was ready and the other staff couldn't say my name because it was spelled "Lisele".....I waited another 10 minutes asked where was my drink.....they looked at all the drinks and my drink was sitting there misspelled.....I asked the manager same manager and she was rude, condescending and unprofessional.......awful......

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