Starbucks

347 N Pass Ave, Burbank
(818) 841-8534

Recent Reviews

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john

Worst Starbucks in Los Angeles. Thank God there's a location in the Vons that knows how to clean cups. They're in the same shopping center. Avoid the location on the corner unless you like greasy tables, cups that got dropped on the ground and then filled with coffee, and employees that ignore their customers

Atmosphere: 1

Food: 1

Service: 1

Gracelyn Music

GO TO ANY OTHER LOCATION.

Just look at the amount of 1 star reviews this place has on Yelp as well. Upon reading most of the reviews this location needs a huge attitude adjustment. You can’t be entitled working at a corporation. Lol As someone who frequents Starbucks multiple times a week and as a former partner with over five years of experience, I can confidently say this is hands down the most offensive and unwelcoming location I have ever visited.

Upon needing to use the restroom (which, fine, requires a purchase), I bought a $5 cheese danish, a minimal courtesy I've extended at countless other stores without issue. I then requested two waters, a simple and reasonable ask, and was informed I could only have one. Really? Is hydration now being rationed at this location?

The atmosphere was just as disappointing, employees, dripping with attitude and zero hospitality. There seems to be a bizarre culture here where rudeness is mistaken for personality, particularly among staff who appear to believe brightly dyed hair is a free pass for snarky behavior. Newsflash, it isn't.

This store fails on the most basic level, making customers feel welcome. The customer service was not just subpar, it was embarrassing. I expected better, especially from a brand that prides itself on warmth, connection, and consistency.

Do better. This location is a stain on the green apron.

Joseph Y

Easily the best Starbucks I’ve ever been to. Their consistency, customer service and cleanliness always makes it a great experience. The employees are always friendly and never make mistakes on any of my orders

Atmosphere: 5

Food: 5

Service: 5

Harshrajsinh Gohil

Ben and Jesse are awesome! I usually come with big orders, but they always get things right and give great service. Thank you

Atmosphere: 5

Food: 5

Service: 5

Peter Xaymountry

I had a great experience when I stopped by this Starbucks tonight. I wanted to get water and I know Starbucks give complimentary water so I came here for that. I came on a Friday night and they were surprisingly not busy at all. I was able to walk to the cashier and asked for ice water. I didn't even tell the cashier what size and she give me the Venti size. I also had to use the bathroom so just remember that this Starbucks required a code to use the bathroom. The inside had some tables for people to sit and do work at along with outdoor seating as well. The parking lot where this Starbucks is at is also decent with many parking spots.

Vegetarian options: They have vegetarian food here.

Parking: Plenty of parking here

Kid-friendliness: This place is kid friendly

Wheelchair accessibility: This place is wheelchair accessible with a ramp.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Chip Cookie

Audra Kay

Dude had the nerve to give me attitude when I brought back my incorrectly made drink.
I’ve worked at 2 Starbucks, and I’m still not a coffee snob, but when you pay 7 dollars for a drink, you want it to be more than milk water. Man should NOT be working at a Starbucks.

Haneum Lee

I love going this place! The baristas are always nice, and shop is well managed.
It is clean and friendly.

Atmosphere: 5

Food: 5

Service: 5

Cassidy Baltazar

Great Starbucks. I always come here when I’m in the area. Drinks always come out amazing & customer service is incredible.

Atmosphere: 5

Food: 5

Service: 5

Kat Elizabeth (KitKat)

Alex and the rest of the staff are absolutely the sweetest in the universe. Absolute angels! I'm so grateful for kind people ?

Atmosphere: 5

Food: 5

Service: 5

Justin Palmer

Francis, is a good guy and pays attention to detail. His batista made a mistake, and he made it right by remaking the drink. If he isn't the manager allready he needs a promotion. Shout out to the rest of the staff for being so nice and friendly. Great customer service. I recommend this location.

Atmosphere: 4

Food: 5

Service: 5

hye oh

I ordered thru mobile and went to pick up, stood there for at least 5mins even there was 4 workers no body asked me what I am waiting for? At least a guy with long black hair wearing beanie with mustache looked at me but ignored. What a Greeeeeaaat customer service. Horrible experience.

Service: 1

Alen Beygelman

Very relaxing and comfy spot to have a cup of coffee and work.

Atmosphere: 5

Food: 5

Service: 5

hannah oh

I ordered thru mobile and went to pick up, stood there for at least 5mins even there was 4 workers no body asked me what I am waiting for? At least a guy with long black hair wearing beanie with mustache looked at me but ignored. What a Greeeeeaaat customer service. Horrible experience.

Service: 1

Richard Garnett

I love this Starbucks. Drinks are always perfect and the Baristas are all extremely

Atmosphere: 5

Food: 5

Service: 5

Miguel Gonzalez

James made us the BEST Chestnut Praline Latte. Thank You James!

Atmosphere: 5

Food: 5

Service: 5

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