This is unacceptable! We ordered a shroomami bowl online, picked it up and I was about to eat it until I saw the mushrooms were burnt black and crunchy, so was the tofu - hard as rock. This place used to be ok when it first opened. It is overpriced which is why I stopped going to this restaurant for a while, but it's hard to find healthy restaurants around. Unfortunately, I tried it again tonight for the first time in a few years. The food was worst than before. I don't think I'll be coming back. I've email customer service already since AI is the only chat you can contact, there are no phones numbers or anything for a live person or help. I'm not sure how you can run a business like that or even think to put something that was overcooked, burnt and crunchy on the plate.
H Rose
This Sweetgreen branch is my go to for a quick healthy salad! I call it the Salad diner, because it has a light Cali diner feel. The salad bowls are fresh and the staff are very friendly, especially the guy with the mustache. I recently went to the Koreatown SG, expecting the same service. Whoa it was dire! The rice was raw and tofu burnt to a crisp. I ended up throwing my meal away. Koreatown staff need to take a trip to the Valley to learn how to cook healthy food.
Atmosphere: 5
Food: 5
Service: 5
Moe
I ordered a salad to go on uber eats and the amount of dressing I got with my salad was laughable. They included literally a tbs for the whole freaking salad. If your going to put dressing on the side in a tiny container at least fill the thing up.
BakersWoman X
Ordered food online and it wasn’t ready when we arrived. The service was subpar and the food was mid.
alex arciniega
We ordered from this location this evening and our order was 43.00. My salad felt unusually heavy, and the salad looked a bit past its prime. The chicken I chewed on felt mushy, and I looked at it and it was pink. I walked over to the sink and poured out half a cup of liquid, it looked like someone added water to the salad. I opened up my son's kids meal and took a bite of his chicken and it was seriously undercooked. This is part of the issue, the other issue is when we called to try to fix this, get a refund or replacement, they outsourced their phones to AI. I was unable to communicate with a live person at the store, we are out $43.00 bucks and the AI prompt offered us a $10.00 credit to 'make this right'. I have to wait until tomorrow to deal with customer service. Meanwhile we need to figure out plan B for dinner. It is incredibly frustrating that this place is not only overpriced, but it's inconsistent and this is the final straw for our family.
Krystyna
Ordered ahead of time and arrived 15 min after the estimated pick up time and food was still not ready. They asked the name the order was under and told me they were still in the process of making it. Thebthe two just stood there talking while in the middle of making the order. Food is great but the time is always off and takes 3 times longer. I could have gone to the market bought all the food gone home and made it myself and eaten before my order was ready. I would understand if it was busy but there were 2 people eating at the tables and just me standing there waiting for my order.
Steven Martin
How can you forget to put the dressing in the salad. It’s literally not that hard. Who ever was on staff 02/22/25 at 2:00pm and made the garden cobb this job just isnt for you. $50 for 2 salads and you can’t put in the dressing. How pathetic.
A.DENISE WILSON
One of my top 5. They never disappoint.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shroomami
Gail Reisman
Food is good. Portions are large--2 can share a bowl or salad. Went at lunchtime, 1145 am, only one person working counter/register. Seems much more dedicated to online orders. One person in front of me, had to wait 15 mins. The pounding music is annoying--it is even louder outside. It would be nice to have a place to sit quietly and chat, read, or have thoughts to oneself. Best for ordering takeout online,
Atmosphere: 1
Food: 4
Service: 2
Lauren Taylor
I have celiac disease, and I wanted to share some amazing feedback about the manager working today. She went above and beyond to ensure I felt safe with what I was ordering. This was truly some of the best customer service I’ve ever experienced.
The first time I ordered from Sweetgreen, it was great, but over the last year the food has really gone down hill. My order tonight was the worst yet. The meat was fine, but the wild rice was burnt and inedible. The veggies were just kinda depressing. And to top it all off, they failed to include the chips I ordered.
Atmosphere: 3
Food: 1
Service: 1
Paul
Terrible experience here. The employees were slow, unfriendly, and seemed to struggle with the computers on checkout. They appeared either overwhelmed or poorly trained. Order online and don’t try it in person. Overall, a frustrating and disappointing visit. The options are bland anyway—save your time and money elsewhere.
Atmosphere: 1
Food: 2
Service: 1
Carol Smith
Ordered for pickup two fish taco bowls.. because the picture looked fabulous. In reality the salmon was so small and dry it bore no resemblance to the photo. Very disappointed.
Atmosphere: 1
Food: 1
Service: 3
Sam Katz
Food is great! Just gets too busy and the Customers here can be very mean.
Atmosphere: 3
Food: 5
Service: 2
Anthony Pereda
My bbq chicken had 4 lil pieces The steak was burnt in my garlic steak. Not going back
This is unacceptable! We ordered a shroomami bowl online, picked it up and I was about to eat it until I saw the mushrooms were burnt black and crunchy, so was the tofu - hard as rock. This place used to be ok when it first opened. It is overpriced which is why I stopped going to this restaurant for a while, but it's hard to find healthy restaurants around. Unfortunately, I tried it again tonight for the first time in a few years. The food was worst than before. I don't think I'll be coming back. I've email customer service already since AI is the only chat you can contact, there are no phones numbers or anything for a live person or help. I'm not sure how you can run a business like that or even think to put something that was overcooked, burnt and crunchy on the plate.
This Sweetgreen branch is my go to for a quick healthy salad! I call it the Salad diner, because it has a light Cali diner feel. The salad bowls are fresh and the staff are very friendly, especially the guy with the mustache.
I recently went to the Koreatown SG, expecting the same service. Whoa it was dire! The rice was raw and tofu burnt to a crisp. I ended up throwing my meal away. Koreatown staff need to take a trip to the Valley to learn how to cook healthy food.
Atmosphere: 5
Food: 5
Service: 5
I ordered a salad to go on uber eats and the amount of dressing I got with my salad was laughable. They included literally a tbs for the whole freaking salad. If your going to put dressing on the side in a tiny container at least fill the thing up.
Ordered food online and it wasn’t ready when we arrived. The service was subpar and the food was mid.
We ordered from this location this evening and our order was 43.00. My salad felt unusually heavy, and the salad looked a bit past its prime. The chicken I chewed on felt mushy, and I looked at it and it was pink. I walked over to the sink and poured out half a cup of liquid, it looked like someone added water to the salad. I opened up my son's kids meal and took a bite of his chicken and it was seriously undercooked. This is part of the issue, the other issue is when we called to try to fix this, get a refund or replacement, they outsourced their phones to AI. I was unable to communicate with a live person at the store, we are out $43.00 bucks and the AI prompt offered us a $10.00 credit to 'make this right'. I have to wait until tomorrow to deal with customer service. Meanwhile we need to figure out plan B for dinner. It is incredibly frustrating that this place is not only overpriced, but it's inconsistent and this is the final straw for our family.
Ordered ahead of time and arrived 15 min after the estimated pick up time and food was still not ready. They asked the name the order was under and told me they were still in the process of making it. Thebthe two just stood there talking while in the middle of making the order. Food is great but the time is always off and takes 3 times longer. I could have gone to the market bought all the food gone home and made it myself and eaten before my order was ready. I would understand if it was busy but there were 2 people eating at the tables and just me standing there waiting for my order.
How can you forget to put the dressing in the salad. It’s literally not that hard. Who ever was on staff 02/22/25 at 2:00pm and made the garden cobb this job just isnt for you. $50 for 2 salads and you can’t put in the dressing. How pathetic.
One of my top 5. They never disappoint.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shroomami
Food is good. Portions are large--2 can share a bowl or salad. Went at lunchtime, 1145 am, only one person working counter/register. Seems much more dedicated to online orders.
One person in front of me, had to wait 15 mins. The pounding music is annoying--it is even louder outside. It would be nice to have a place to sit quietly and chat, read, or have thoughts to oneself. Best for ordering takeout online,
Atmosphere: 1
Food: 4
Service: 2
I have celiac disease, and I wanted to share some amazing feedback about the manager working today. She went above and beyond to ensure I felt safe with what I was ordering. This was truly some of the best customer service I’ve ever experienced.
Dietary restrictions: Celiac
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The first time I ordered from Sweetgreen, it was great, but over the last year the food has really gone down hill. My order tonight was the worst yet. The meat was fine, but the wild rice was burnt and inedible. The veggies were just kinda depressing. And to top it all off, they failed to include the chips I ordered.
Atmosphere: 3
Food: 1
Service: 1
Terrible experience here. The employees were slow, unfriendly, and seemed to struggle with the computers on checkout. They appeared either overwhelmed or poorly trained. Order online and don’t try it in person. Overall, a frustrating and disappointing visit. The options are bland anyway—save your time and money elsewhere.
Atmosphere: 1
Food: 2
Service: 1
Ordered for pickup two fish taco bowls.. because the picture looked fabulous. In reality the salmon was so small and dry it bore no resemblance to the photo. Very disappointed.
Atmosphere: 1
Food: 1
Service: 3
Food is great! Just gets too busy and the Customers here can be very mean.
Atmosphere: 3
Food: 5
Service: 2
My bbq chicken had 4 lil pieces
The steak was burnt in my garlic steak.
Not going back
Atmosphere: 1
Food: 1
Service: 1
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