My favorite is jalapeños cheese everything 🥯 toasted! Yum.
Atmosphere: 5
Food: 5
Service: 5
Russo Gasimov
Western Bagel in Burbank is a solid spot for a quick and tasty bite. The staff are super friendly and welcoming, and the food is consistently good. Orders come out quickly, which is perfect for busy mornings. I really enjoyed the bagels, they’re fresh, warm, and satisfying. However, the place does feel a bit outdated and could definitely use a facelift to match the quality of the service and food.
Atmosphere: 3
Food: 4
Service: 5
Doug Church
Really nice, and the jalapeno cheese bagel makes for an extra delicious breakfast sandwich!
Atmosphere: 4
Food: 5
Service: 5
Mike
I notice there is a wide range of reviews, especially in regards to service. I also experienced an interesting service mishap; however, it was quickly addressed and remedied. Nobody is perfect and I can vouch for this location, staff, and the management team as they truly care about their customers. While I wish their prices would come down, the bagels are delicious and you get what you pay for. If there is an issue with your order/experience, I suggest reaching out to management and allowing them to provide a resolution. Enjoy 🥯
Atmosphere: 5
Food: 5
Service: 5
Christian Ovando
I go to western bagel very often & this was my first time going to the Burbank location. I usually order the same thing slim bagel sandwich on sourdough bread & when I did today I was told by Larry that they don’t do it like that and it’s a corporate thing I replied with “I got it last week like that” and he dismissed me by just being rude. Mind you I would have been okay with switching it to whatever they have available here I just don’t understand why someone working in customer service has to be so rude ? Also don’t lie to my face I can literally go back to my usual western bagel and get my sandwich in a sourdough bread, next time just simply say “we don’t offer it like that here” it’s way better than lying and saying it’s a company thing when I just got it like that last week. Anyways Larry hope your day gets better and whatever you’re going through you don’t take it out on people
Mark B.
Had the egg and bacon bagel sandwich today..boy it was really disappointing. No flavor or taste...just stick to a regular bagel going forward...
Atmosphere: 3
Food: 2
Service: 1
Carlos Marrujo
Best bagels in socal
Atmosphere: 5
Food: 5
Service: 5
Laurie Crassweller
Best bagels in town, and amazing cream cheese! My fav is the everything bagel! Enjoy!
Atmosphere: 4
Food: 5
Service: 5
UrbanGirl
This bagel: One parent is a proper chewy bagel, and the other, a soft, tasteless, Olive Garden bread stick😐 Not great, but some will like them. 2 of the 3 staff members were totally indifferent to the customers. As if we were infringing on their conversation. Two of us were in line for 5+ mins while 2 staff were busy making bagel sandwiches but the 3rd was casually restocking and wiping things down behind the counter. What’s that about?? Management needs to refresh customer service basics🤷♀️
Atmosphere: 2
Food: 2
Service: 1
Cookie
I don’t write posts very often but this has to be said! The lovely young lady who took my order and got my food was SO FRIENDLY and full of energy. Really made me feel good, very giggly and sweet. That combined with awesome food equals a great day 🥰 her hat says Rosemary and she was just awesome!
My experience at Western Bagel has always been pleasant, as I’ve visited several locations in Los Angeles. Unfortunately, the Burbank location has staff members whose behavior is completely unacceptable. On a recent visit, I was shocked and appalled by the way I was treated, particularly by an employee who appeared to be the manager.
I entered the store with my service dog, only to face blatant discrimination. The employee addressed me in an extremely rude and dismissive manner, showing zero regard for the fact that my dog is a service animal. She even made demeaning gestures, such as “shooing” him away, as if we didn’t belong there.
To make matters worse, her colleagues behind the register began giggling and making comments about the situation—right in front of me and other customers. Their behavior created an atmosphere of humiliation and discomfort, not just for me but for the people who witnessed this appalling display.
This level of unprofessionalism is one of the most disgusting experiences I’ve ever had at any store or restaurant. For a business that prides itself on customer service, such treatment of customers—especially one with a service dog—is unacceptable and deeply disappointing.
Atmosphere: 1
Food: 1
Service: 1
Ariel Adrian
I was super sleep deprived and having a bad morning. Brought my 4 year old in for a bagel. Lined up in the right spot but approached the register. I was confused when the cashier let me know I was in the wrong spot to order, but I figured it out. Some how ended up ordering twice. I was a total ditz and the employees could not have been nicer. My son loved the bagel and I so appreciated how great the employees were.
Atmosphere: 5
Food: 5
Service: 5
Alexandra Pencer
I stopped in to get a sandy. I ordered the lox and cream cheese bagel on cheese and onion bagel , it was really good. Great customer service too
Atmosphere: 4
Food: 5
Service: 5
Augusta Salegna
Missing bagels would not sway me to leave a 1 star review. What sways me is the lack of customer service I received from Sylvia. Hopefully speaking to Manager Brian tomorrow will produce a better conversation.
I called to share that I was missing bagels from my Sunday order. We ordered thru the western bagel app, and upon pick we only received 19 of 30 bagels. The bagels were for my gender reveal and ultimately, I did not have enough bagels for my guests.
Speaking to employee Sylvia today I initially said 6 were missing and then my husband reminded it was 11. I updated her and she said “are you sure?” I said yes. She went on to say “ma’am that is highly unlikely that you were missing that many bagels.” She said twice it was highly unlikely.
Her resolution was for me to come in and pick up the remaining amount. 1st of all, the event is over. This is not an acceptable resolution. The store closes at 2pm. I cannot leave work to drive to Burbank and pick up bagels I no longer need. I asked for a refund for the missing bagels and she says she’s not the supervisor she’s only covering for him right now and they cannot do a refund without us being there in person. Something about corporate involvement.
She asked me if I wanted her to write a letter to Brian so that he could help us when he comes in. I said I will call him back tomorrow. Being told a mistake was “highly unlikely” was so rude and I can’t fathom feeling comfortable to order from this store again. We deserve to be reimbursed at minimum for the 11 missing bagels.
Atmosphere: 1
Food: 5
Service: 1
Sarah Pardoe
Every time we try to give this place a try, they ruin it. We've gone in to order, we've placed orders through the app, we've had it delivered - and every time, there's some kind of issue.
One time, it was that they ran out of the bagels we had ordered, and rather than letting us know, they substituted a random bagel in that we didn't want, and didn't find until we'd gotten home.
One time, the app wasn't working to redeem a reward, and no-one we spoke with cared enough to figure out the issue.
This last time, we ordered it for delivery, and after it was over 30 minutes late, they told us that their printer paper had run out and they had never gotten our order. It took multiple calls to sort it out. And when it finally came, they hadn't followed the order instructions and were unkind to our driver.
The through line here? They don't care. The employees & management at the Burbank Western Bagel have an attitude of just not caring or bothering enough.
If you accept that, you can (usually) get a bagel that you'll enjoy well enough. But shouldn't we have higher standards than that? Shouldn't we get what we order? Shouldn't we not be made to feel like we're "less than" just because we'd like our order to be right?
My favorite is jalapeños cheese everything 🥯 toasted! Yum.
Atmosphere: 5
Food: 5
Service: 5
Western Bagel in Burbank is a solid spot for a quick and tasty bite. The staff are super friendly and welcoming, and the food is consistently good. Orders come out quickly, which is perfect for busy mornings. I really enjoyed the bagels, they’re fresh, warm, and satisfying. However, the place does feel a bit outdated and could definitely use a facelift to match the quality of the service and food.
Atmosphere: 3
Food: 4
Service: 5
Really nice, and the jalapeno cheese bagel makes for an extra delicious breakfast sandwich!
Atmosphere: 4
Food: 5
Service: 5
I notice there is a wide range of reviews, especially in regards to service. I also experienced an interesting service mishap; however, it was quickly addressed and remedied. Nobody is perfect and I can vouch for this location, staff, and the management team as they truly care about their customers. While I wish their prices would come down, the bagels are delicious and you get what you pay for. If there is an issue with your order/experience, I suggest reaching out to management and allowing them to provide a resolution. Enjoy 🥯
Atmosphere: 5
Food: 5
Service: 5
I go to western bagel very often & this was my first time going to the Burbank location. I usually order the same thing slim bagel sandwich on sourdough bread & when I did today I was told by Larry that they don’t do it like that and it’s a corporate thing I replied with “I got it last week like that” and he dismissed me by just being rude. Mind you I would have been okay with switching it to whatever they have available here I just don’t understand why someone working in customer service has to be so rude ? Also don’t lie to my face I can literally go back to my usual western bagel and get my sandwich in a sourdough bread, next time just simply say “we don’t offer it like that here” it’s way better than lying and saying it’s a company thing when I just got it like that last week. Anyways Larry hope your day gets better and whatever you’re going through you don’t take it out on people
Had the egg and bacon bagel sandwich today..boy it was really disappointing. No flavor or taste...just stick to a regular bagel going forward...
Atmosphere: 3
Food: 2
Service: 1
Best bagels in socal
Atmosphere: 5
Food: 5
Service: 5
Best bagels in town, and amazing cream cheese! My fav is the everything bagel! Enjoy!
Atmosphere: 4
Food: 5
Service: 5
This bagel: One parent is a proper chewy bagel, and the other, a soft, tasteless, Olive Garden bread stick😐 Not great, but some will like them.
2 of the 3 staff members were totally indifferent to the customers. As if we were infringing on their conversation. Two of us were in line for 5+ mins while 2 staff were busy making bagel sandwiches but the 3rd was casually restocking and wiping things down behind the counter. What’s that about?? Management needs to refresh customer service basics🤷♀️
Atmosphere: 2
Food: 2
Service: 1
I don’t write posts very often but this has to be said! The lovely young lady who took my order and got my food was SO FRIENDLY and full of energy. Really made me feel good, very giggly and sweet. That combined with awesome food equals a great day 🥰 her hat says Rosemary and she was just awesome!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My experience at Western Bagel has always been pleasant, as I’ve visited several locations in Los Angeles. Unfortunately, the Burbank location has staff members whose behavior is completely unacceptable. On a recent visit, I was shocked and appalled by the way I was treated, particularly by an employee who appeared to be the manager.
I entered the store with my service dog, only to face blatant discrimination. The employee addressed me in an extremely rude and dismissive manner, showing zero regard for the fact that my dog is a service animal. She even made demeaning gestures, such as “shooing” him away, as if we didn’t belong there.
To make matters worse, her colleagues behind the register began giggling and making comments about the situation—right in front of me and other customers. Their behavior created an atmosphere of humiliation and discomfort, not just for me but for the people who witnessed this appalling display.
This level of unprofessionalism is one of the most disgusting experiences I’ve ever had at any store or restaurant. For a business that prides itself on customer service, such treatment of customers—especially one with a service dog—is unacceptable and deeply disappointing.
Atmosphere: 1
Food: 1
Service: 1
I was super sleep deprived and having a bad morning. Brought my 4 year old in for a bagel. Lined up in the right spot but approached the register. I was confused when the cashier let me know I was in the wrong spot to order, but I figured it out. Some how ended up ordering twice. I was a total ditz and the employees could not have been nicer. My son loved the bagel and I so appreciated how great the employees were.
Atmosphere: 5
Food: 5
Service: 5
I stopped in to get a sandy.
I ordered the lox and cream cheese bagel on cheese and onion bagel , it was really good.
Great customer service too
Atmosphere: 4
Food: 5
Service: 5
Missing bagels would not sway me to leave a 1 star review. What sways me is the lack of customer service I received from Sylvia. Hopefully speaking to Manager Brian tomorrow will produce a better conversation.
I called to share that I was missing bagels from my Sunday order. We ordered thru the western bagel app, and upon pick we only received 19 of 30 bagels. The bagels were for my gender reveal and ultimately, I did not have enough bagels for my guests.
Speaking to employee Sylvia today I initially said 6 were missing and then my husband reminded it was 11. I updated her and she said “are you sure?” I said yes. She went on to say “ma’am that is highly unlikely that you were missing that many bagels.” She said twice it was highly unlikely.
Her resolution was for me to come in and pick up the remaining amount. 1st of all, the event is over. This is not an acceptable resolution. The store closes at 2pm. I cannot leave work to drive to Burbank and pick up bagels I no longer need. I asked for a refund for the missing bagels and she says she’s not the supervisor she’s only covering for him right now and they cannot do a refund without us being there in person. Something about corporate involvement.
She asked me if I wanted her to write a letter to Brian so that he could help us when he comes in. I said I will call him back tomorrow. Being told a mistake was “highly unlikely” was so rude and I can’t fathom feeling comfortable to order from this store again. We deserve to be reimbursed at minimum for the 11 missing bagels.
Atmosphere: 1
Food: 5
Service: 1
Every time we try to give this place a try, they ruin it. We've gone in to order, we've placed orders through the app, we've had it delivered - and every time, there's some kind of issue.
One time, it was that they ran out of the bagels we had ordered, and rather than letting us know, they substituted a random bagel in that we didn't want, and didn't find until we'd gotten home.
One time, the app wasn't working to redeem a reward, and no-one we spoke with cared enough to figure out the issue.
This last time, we ordered it for delivery, and after it was over 30 minutes late, they told us that their printer paper had run out and they had never gotten our order. It took multiple calls to sort it out. And when it finally came, they hadn't followed the order instructions and were unkind to our driver.
The through line here? They don't care. The employees & management at the Burbank Western Bagel have an attitude of just not caring or bothering enough.
If you accept that, you can (usually) get a bagel that you'll enjoy well enough. But shouldn't we have higher standards than that? Shouldn't we get what we order? Shouldn't we not be made to feel like we're "less than" just because we'd like our order to be right?
Please, Western Bagel. Please start caring.
Food: 2
Service: 1
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