We love western bagel. Drove from far away just to have the worst experience ever here. Customer service not friendly at all. Big blad guy has very poor manners, coughing in front of you with our bagel in hand. Good was horrendous. Turkey wasn’t cut right, big fat pieces fallen from sandwich from all directions. Pastrami bagel was even worst. Very poor quality. All tables were dirty with crumbs all over. 1030am coffee was old and cold. Bathroom was disgusting and old.
Atmosphere: 1
Food: 1
Service: 1
Katherine Heflin
Went here once, wouldn’t be back. The workers were snippy and dismissive, on top of providing some of the slowest services I’ve seen from a bagel shop.
Bagels were mediocre at best with little flavor.
Service: 2
Cait Friedlander
Please for the love of all things holy add a no meat option for the Egg Ala Bagel on your online ordering apps. I have to call in every time I want to order from you guys. You’ve gotta be tired of hearing from me by now! Excellent food, really frustrating and easily solved ordering hiccup.
Food: 5
Service: 1
C P
Sorry to say I've been sleeping on this place. Finally tried it today and I was quite pleased with the variety of their offerings and the prompt, friendly service. I was quickly greeted with a big smile and received my order after a very short wait.
The Everything Jalapeno Cheese bagel was delicious and came with a generous amount of cream cheese.
They even have a carving station, so your turkey is freshly sliced if you opt for that.
They have plenty of indoor and outdoor seating, and a decent variety of bottled beverages.
There is some music playing, but it's not loud, just enough background noise to break up conversations.
Atmosphere: 5
Food: 5
Service: 5
Rekha Nilkanth
My favorite is jalapeños cheese everything 🥯 toasted! Yum.
Atmosphere: 5
Food: 5
Service: 5
Russo Gasimov
Western Bagel in Burbank is a solid spot for a quick and tasty bite. The staff are super friendly and welcoming, and the food is consistently good. Orders come out quickly, which is perfect for busy mornings. I really enjoyed the bagels, they’re fresh, warm, and satisfying. However, the place does feel a bit outdated and could definitely use a facelift to match the quality of the service and food.
Atmosphere: 3
Food: 4
Service: 5
Doug Church
Really nice, and the jalapeno cheese bagel makes for an extra delicious breakfast sandwich!
Atmosphere: 4
Food: 5
Service: 5
Mike
I notice there is a wide range of reviews, especially in regards to service. I also experienced an interesting service mishap; however, it was quickly addressed and remedied. Nobody is perfect and I can vouch for this location, staff, and the management team as they truly care about their customers. While I wish their prices would come down, the bagels are delicious and you get what you pay for. If there is an issue with your order/experience, I suggest reaching out to management and allowing them to provide a resolution. Enjoy 🥯
Atmosphere: 5
Food: 5
Service: 5
Christian Ovando
I go to western bagel very often & this was my first time going to the Burbank location. I usually order the same thing slim bagel sandwich on sourdough bread & when I did today I was told by Larry that they don’t do it like that and it’s a corporate thing I replied with “I got it last week like that” and he dismissed me by just being rude. Mind you I would have been okay with switching it to whatever they have available here I just don’t understand why someone working in customer service has to be so rude ? Also don’t lie to my face I can literally go back to my usual western bagel and get my sandwich in a sourdough bread, next time just simply say “we don’t offer it like that here” it’s way better than lying and saying it’s a company thing when I just got it like that last week. Anyways Larry hope your day gets better and whatever you’re going through you don’t take it out on people
Had the egg and bacon bagel sandwich today..boy it was really disappointing. No flavor or taste...just stick to a regular bagel going forward...
Atmosphere: 3
Food: 2
Service: 1
Carlos Marrujo
Best bagels in socal
Atmosphere: 5
Food: 5
Service: 5
Laurie Crassweller
Best bagels in town, and amazing cream cheese! My fav is the everything bagel! Enjoy!
Atmosphere: 4
Food: 5
Service: 5
UrbanGirl
This bagel: One parent is a proper chewy bagel, and the other, a soft, tasteless, Olive Garden bread stick😐 Not great, but some will like them. 2 of the 3 staff members were totally indifferent to the customers. As if we were infringing on their conversation. Two of us were in line for 5+ mins while 2 staff were busy making bagel sandwiches but the 3rd was casually restocking and wiping things down behind the counter. What’s that about?? Management needs to refresh customer service basics🤷♀️
Atmosphere: 2
Food: 2
Service: 1
Cookie
I don’t write posts very often but this has to be said! The lovely young lady who took my order and got my food was SO FRIENDLY and full of energy. Really made me feel good, very giggly and sweet. That combined with awesome food equals a great day 🥰 her hat says Rosemary and she was just awesome!
nice & quaint...
but closes at 2 p.m.
Atmosphere: 4
Food: 4
Service: 4
We love western bagel. Drove from far away just to have the worst experience ever here. Customer service not friendly at all. Big blad guy has very poor manners, coughing in front of you with our bagel in hand. Good was horrendous. Turkey wasn’t cut right, big fat pieces fallen from sandwich from all directions. Pastrami bagel was even worst. Very poor quality. All tables were dirty with crumbs all over. 1030am coffee was old and cold. Bathroom was disgusting and old.
Atmosphere: 1
Food: 1
Service: 1
Went here once, wouldn’t be back. The workers were snippy and dismissive, on top of providing some of the slowest services I’ve seen from a bagel shop.
Bagels were mediocre at best with little flavor.
Service: 2
Please for the love of all things holy add a no meat option for the Egg Ala Bagel on your online ordering apps. I have to call in every time I want to order from you guys. You’ve gotta be tired of hearing from me by now! Excellent food, really frustrating and easily solved ordering hiccup.
Food: 5
Service: 1
Sorry to say I've been sleeping on this place. Finally tried it today and I was quite pleased with the variety of their offerings and the prompt, friendly service. I was quickly greeted with a big smile and received my order after a very short wait.
The Everything Jalapeno Cheese bagel was delicious and came with a generous amount of cream cheese.
They even have a carving station, so your turkey is freshly sliced if you opt for that.
They have plenty of indoor and outdoor seating, and a decent variety of bottled beverages.
There is some music playing, but it's not loud, just enough background noise to break up conversations.
Atmosphere: 5
Food: 5
Service: 5
My favorite is jalapeños cheese everything 🥯 toasted! Yum.
Atmosphere: 5
Food: 5
Service: 5
Western Bagel in Burbank is a solid spot for a quick and tasty bite. The staff are super friendly and welcoming, and the food is consistently good. Orders come out quickly, which is perfect for busy mornings. I really enjoyed the bagels, they’re fresh, warm, and satisfying. However, the place does feel a bit outdated and could definitely use a facelift to match the quality of the service and food.
Atmosphere: 3
Food: 4
Service: 5
Really nice, and the jalapeno cheese bagel makes for an extra delicious breakfast sandwich!
Atmosphere: 4
Food: 5
Service: 5
I notice there is a wide range of reviews, especially in regards to service. I also experienced an interesting service mishap; however, it was quickly addressed and remedied. Nobody is perfect and I can vouch for this location, staff, and the management team as they truly care about their customers. While I wish their prices would come down, the bagels are delicious and you get what you pay for. If there is an issue with your order/experience, I suggest reaching out to management and allowing them to provide a resolution. Enjoy 🥯
Atmosphere: 5
Food: 5
Service: 5
I go to western bagel very often & this was my first time going to the Burbank location. I usually order the same thing slim bagel sandwich on sourdough bread & when I did today I was told by Larry that they don’t do it like that and it’s a corporate thing I replied with “I got it last week like that” and he dismissed me by just being rude. Mind you I would have been okay with switching it to whatever they have available here I just don’t understand why someone working in customer service has to be so rude ? Also don’t lie to my face I can literally go back to my usual western bagel and get my sandwich in a sourdough bread, next time just simply say “we don’t offer it like that here” it’s way better than lying and saying it’s a company thing when I just got it like that last week. Anyways Larry hope your day gets better and whatever you’re going through you don’t take it out on people
Restaurantji Recommends
Had the egg and bacon bagel sandwich today..boy it was really disappointing. No flavor or taste...just stick to a regular bagel going forward...
Atmosphere: 3
Food: 2
Service: 1
Best bagels in socal
Atmosphere: 5
Food: 5
Service: 5
Best bagels in town, and amazing cream cheese! My fav is the everything bagel! Enjoy!
Atmosphere: 4
Food: 5
Service: 5
This bagel: One parent is a proper chewy bagel, and the other, a soft, tasteless, Olive Garden bread stick😐 Not great, but some will like them.
2 of the 3 staff members were totally indifferent to the customers. As if we were infringing on their conversation. Two of us were in line for 5+ mins while 2 staff were busy making bagel sandwiches but the 3rd was casually restocking and wiping things down behind the counter. What’s that about?? Management needs to refresh customer service basics🤷♀️
Atmosphere: 2
Food: 2
Service: 1
I don’t write posts very often but this has to be said! The lovely young lady who took my order and got my food was SO FRIENDLY and full of energy. Really made me feel good, very giggly and sweet. That combined with awesome food equals a great day 🥰 her hat says Rosemary and she was just awesome!
Atmosphere: 5
Food: 5
Service: 5
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