Soggy pretzels. Undercooked dough. And seems like they have been on a shelf for hours.
Atmosphere: 3
Food: 2
Service: 5
Walker Bickmore
Should’ve been a Pretzel Maker
Aidoni Shadaeva
Strawberry lemonade ?
Pennsylvania Bear
Cheese, I like.
Stephanie D.
The last time I came here the pretzels were super dry like they had been sitting out for hours. Today I can back 20mins before closing and they were already closed and just selling whatever they had there. They were all old and stale. I have been to many Wetzel's and this one by far is the worst one. Steer clear of this one. The one in glendale is awesome!!
Janet K.
I enjoy Wetzel's Pretzels and order Cinnamon Bites, Pretzel Dogs, or regular pretzel. +Almond Pretzel = 4/5 First time trying. I think these are the best pretzels they have beside the cinnamon. I watched the person prepare it and they take the pretzel, dip it in butter, then coat it with almond cinnamony flake dust. It has a a buttery/ caramel taste when you bite into it and the almond is surprisingly tasty. Try Pretzel Dog with Caramel (surprisingly really good) Try their cinnamon bites 4/5 because I noticed through the glass screen they don't fill up enough pretzels in the bags and they didn't look that great. They were deformed so the technique to making these need some work.
Marie M.
Super disappointed in the bag of pretzel bitz I had purchased today. Considering, it's nearly $7 for one bag of these I was expecting the same quality as other locations. Today it was an older Asian lady that helped with my order. I normally order the almond crunch flavored bitz. They normally put the bag in a bowl, brush them with butter, and then mix in the almond crunch so that it's evenly coated before they put them back in the bag. This time the lady literally dipped the brush in butter, swirled the top of the bag, and dropped two scoops of almond crunch in the bag then handed it to me. I guess I'm supposed to mix it myself? They're lucky they're the only pretzel joint at this mall otherwise they wouldn't have business.
Eduardo
My girlfriend and I came here after watching a movie because we wanted a quick snack.We ended up getting some pizza bitz and wetzel bitz. The wetzel bitz looked like the bag was 3/4 full and the total came out to a whopping $17 and change which seemed very overpriced considering what it was.Both bitz were stale, cold and had no flavor. Within about 10 minutes of eating them our stomachs began to hurt. My girlfriend eventually vomited and my head began to hurt. We hadn't ate anything all day so it had to be this.Even a day later we still feel sick from this place. I should've read all the bad reviews before coming here. I'd say to avoid this place at all costs.
Li
Highly recommendable
Eduardo V.
My girlfriend and I came here after watching a movie because we wanted a quick snack. We ended up getting some pizza bitz and wetzel bitz. The wetzel bitz looked like the bag was 3/4 full and the total came out to a whopping $17 and change which seemed very overpriced considering what it was. Both bitz were stale, cold and had no flavor. Within about 10 minutes of eating them our stomachs began to hurt. My girlfriend eventually vomited and my head began to hurt. We hadn't ate anything all day so it had to be this. Even a day later we still feel sick from this place. I should've read all the bad reviews before coming here. I'd say to avoid this place at all costs.
I attempted to order food for my kids but the cashier/server was putting her fingers in each bag as she grabbed them. I asked her if she could please grab the bag from the bottom rather than putting her fingers inside and she just kept grabbing more bags in the same unsanitary manner. I told her she should not be touching money and then touching food without gloves but she did not listen to me at all and just kept grabbing more bags. After asking her several times to please stop contaminating the food and her not listening, I just left without any treats for my kids. Very frustrating and common safety food practice is needed here! Unsanitary at any time but given the current Covid situation, I'm just floored that she was doing that!
Jacqueline J.
I placed an order for JUST a pretzel and the elderly woman at the counter threw in a sauce I never asked for, and charged me for it. Before I walked away I asked her to take the sauce back and give me my money. She did this to the customers in line before me as well.
FeFe W.
Everything was good except the 2 frozen lemonade, got home to drink them and they were sour-ish. My daughters kiwi strawberry was perfectly fine. Ruined my experience as I was looking forward to cooling down after shopping with this ice cold drink.
Karolina M.
I'm not usually one to write a bad review, but the horrible customer service this place provided really drove me to do so. My best friend and I stopped by Wetzel Pretzel in the mall because it's conveniently located right next to the theater we go to. This is the first time we have been to this location and up until now, we have had nothing but great experiences at Wetzel. Biggest mistake. First off, my best friend specifically requested a plain pretzel with no butter, as she explained she has a serious allergy issue and could get very sick (we repeated this twice to confirm the worker understood). The older woman working here proceeded to grab the front (and grossest) pretzel from the front, confirming that it was not prepared with butter. Knowing how seriously businesses take allergy issues, we went ahead and took her word for it, regardless of how disgusting her attitude was. For myself, I asked for the pepperoni pretzel bites with a side of the jalapeno cheese sauce. As she is ringing us up, I look into the bag and... no sauce. I ask her once again for the sauce and she responds with a rude tone, "what jalapeno cheese sauce??".... um... hello? Do you not know the only 3 products you sell? lol.. Anyway, she grabs the sauce and literally throws it in the bag. At this point, I composed myself before saying something that would completely ruin her entire night. We get to the theater and pull out my pretzel bites that ended up being raw in the middle.... cool..... but more importantly, my best friend's pretzel was covered in butter. Both of the pretzels we purchased were thrown away, and if it weren't for the lack of time we had before the movie started, I would have gone back and thrown them in her face. For the lady who straight out lied for absolutely no reason when we were being respectful the whole time, you need an attitude check and don't deserve the job you have. Not surprised that every other review here is also a bad one. Won't ever be returning again. Go anywhere else.
Tatyana V.
DO NOT VISIT THIS STAND IF YOU HAVE FOOD ALLERGIES/SENSITIVITIES!!! THE EMPLOYEES WILL LIE TO YOUR FACE!!! I could have had serious reactions occur if I had not paid attention to what I was given! If I could give no stars.. I would. I am a huge Wetzel fan and so is my best friend. We usually will come here to get a freshly made pretzel and some bites before a movie. Yesterday we decided to follow through with our precovid tradition and visited this stand. I really regret having done so though. First off, the employee who was helping us was very rude. When I asked if she had fresh pretzels WITHOUT butter & just salt she said yes. That was really hard for me to believe as I have visited many other stands and that is something that is specially made for me as they are ALWAYS made with butter. Ignoring me when I said "I can get VERY sick from the butter that's put on the pretzel" she grabs the FIRST, front & old pretzel that's been left there for God knows how many hours and throws it into the bag. My friend ordered her pizza bites and was treated with the same discourteous manner. She threw her bites into the bag and rang up the total without hearing my friend ask for her jalapeño cheese sauce. The employee responded with a "what jalapeño cheese sauce?"... did she not work there to know there was a sauce? Anyways, she and I trusted that we were going to be offered fresh and delicious food... BEST BELIEVE IT WAS A NIGHTMARE! I was so upset!!! Upon sitting in the theater, exited to enjoy the pretzel during my movie I pull out a GRESSY, BUTTERED PRETZEL! I told this lady I couldn't have a buttered pretzel and she lied! She was too lazy to make a fresh pretzel with just the salt I asked for. I'm sorry, but I will never be visiting this location ever again. Neither will my friend as her pizza bites were RAW & COLD. She was very disappointed in the product she couldn't take more than one bite! Ultimately, we both put the food in the bag and resorted to throwing it away.. not only did we waste our money but were treated like fools by this stand's employee. I PROMISE YOU, YOU'RE BETTER OFF SAVING YOUR APPETITE, TIME, AND MONEY BY AVOIDING THIS PLACE!
Soggy pretzels. Undercooked dough. And seems like they have been on a shelf for hours.
Atmosphere: 3
Food: 2
Service: 5
Should’ve been a Pretzel Maker
Strawberry lemonade ?
Cheese, I like.
The last time I came here the pretzels were super dry like they had been sitting out for hours. Today I can back 20mins before closing and they were already closed and just selling whatever they had there. They were all old and stale. I have been to many Wetzel's and this one by far is the worst one. Steer clear of this one. The one in glendale is awesome!!
I enjoy Wetzel's Pretzels and order Cinnamon Bites, Pretzel Dogs, or regular pretzel. +Almond Pretzel = 4/5 First time trying. I think these are the best pretzels they have beside the cinnamon. I watched the person prepare it and they take the pretzel, dip it in butter, then coat it with almond cinnamony flake dust. It has a a buttery/ caramel taste when you bite into it and the almond is surprisingly tasty. Try Pretzel Dog with Caramel (surprisingly really good) Try their cinnamon bites 4/5 because I noticed through the glass screen they don't fill up enough pretzels in the bags and they didn't look that great. They were deformed so the technique to making these need some work.
Super disappointed in the bag of pretzel bitz I had purchased today. Considering, it's nearly $7 for one bag of these I was expecting the same quality as other locations. Today it was an older Asian lady that helped with my order. I normally order the almond crunch flavored bitz. They normally put the bag in a bowl, brush them with butter, and then mix in the almond crunch so that it's evenly coated before they put them back in the bag. This time the lady literally dipped the brush in butter, swirled the top of the bag, and dropped two scoops of almond crunch in the bag then handed it to me. I guess I'm supposed to mix it myself? They're lucky they're the only pretzel joint at this mall otherwise they wouldn't have business.
My girlfriend and I came here after watching a movie because we wanted a quick snack.We ended up getting some pizza bitz and wetzel bitz. The wetzel bitz looked like the bag was 3/4 full and the total came out to a whopping $17 and change which seemed very overpriced considering what it was.Both bitz were stale, cold and had no flavor. Within about 10 minutes of eating them our stomachs began to hurt. My girlfriend eventually vomited and my head began to hurt. We hadn't ate anything all day so it had to be this.Even a day later we still feel sick from this place. I should've read all the bad reviews before coming here. I'd say to avoid this place at all costs.
Highly recommendable
My girlfriend and I came here after watching a movie because we wanted a quick snack. We ended up getting some pizza bitz and wetzel bitz. The wetzel bitz looked like the bag was 3/4 full and the total came out to a whopping $17 and change which seemed very overpriced considering what it was. Both bitz were stale, cold and had no flavor. Within about 10 minutes of eating them our stomachs began to hurt. My girlfriend eventually vomited and my head began to hurt. We hadn't ate anything all day so it had to be this. Even a day later we still feel sick from this place. I should've read all the bad reviews before coming here. I'd say to avoid this place at all costs.
Restaurantji Recommends
I attempted to order food for my kids but the cashier/server was putting her fingers in each bag as she grabbed them. I asked her if she could please grab the bag from the bottom rather than putting her fingers inside and she just kept grabbing more bags in the same unsanitary manner. I told her she should not be touching money and then touching food without gloves but she did not listen to me at all and just kept grabbing more bags. After asking her several times to please stop contaminating the food and her not listening, I just left without any treats for my kids. Very frustrating and common safety food practice is needed here! Unsanitary at any time but given the current Covid situation, I'm just floored that she was doing that!
I placed an order for JUST a pretzel and the elderly woman at the counter threw in a sauce I never asked for, and charged me for it. Before I walked away I asked her to take the sauce back and give me my money. She did this to the customers in line before me as well.
Everything was good except the 2 frozen lemonade, got home to drink them and they were sour-ish. My daughters kiwi strawberry was perfectly fine. Ruined my experience as I was looking forward to cooling down after shopping with this ice cold drink.
I'm not usually one to write a bad review, but the horrible customer service this place provided really drove me to do so. My best friend and I stopped by Wetzel Pretzel in the mall because it's conveniently located right next to the theater we go to. This is the first time we have been to this location and up until now, we have had nothing but great experiences at Wetzel. Biggest mistake. First off, my best friend specifically requested a plain pretzel with no butter, as she explained she has a serious allergy issue and could get very sick (we repeated this twice to confirm the worker understood). The older woman working here proceeded to grab the front (and grossest) pretzel from the front, confirming that it was not prepared with butter. Knowing how seriously businesses take allergy issues, we went ahead and took her word for it, regardless of how disgusting her attitude was. For myself, I asked for the pepperoni pretzel bites with a side of the jalapeno cheese sauce. As she is ringing us up, I look into the bag and... no sauce. I ask her once again for the sauce and she responds with a rude tone, "what jalapeno cheese sauce??".... um... hello? Do you not know the only 3 products you sell? lol.. Anyway, she grabs the sauce and literally throws it in the bag. At this point, I composed myself before saying something that would completely ruin her entire night. We get to the theater and pull out my pretzel bites that ended up being raw in the middle.... cool..... but more importantly, my best friend's pretzel was covered in butter. Both of the pretzels we purchased were thrown away, and if it weren't for the lack of time we had before the movie started, I would have gone back and thrown them in her face. For the lady who straight out lied for absolutely no reason when we were being respectful the whole time, you need an attitude check and don't deserve the job you have. Not surprised that every other review here is also a bad one. Won't ever be returning again. Go anywhere else.
DO NOT VISIT THIS STAND IF YOU HAVE FOOD ALLERGIES/SENSITIVITIES!!! THE EMPLOYEES WILL LIE TO YOUR FACE!!! I could have had serious reactions occur if I had not paid attention to what I was given! If I could give no stars.. I would. I am a huge Wetzel fan and so is my best friend. We usually will come here to get a freshly made pretzel and some bites before a movie. Yesterday we decided to follow through with our precovid tradition and visited this stand. I really regret having done so though. First off, the employee who was helping us was very rude. When I asked if she had fresh pretzels WITHOUT butter & just salt she said yes. That was really hard for me to believe as I have visited many other stands and that is something that is specially made for me as they are ALWAYS made with butter. Ignoring me when I said "I can get VERY sick from the butter that's put on the pretzel" she grabs the FIRST, front & old pretzel that's been left there for God knows how many hours and throws it into the bag. My friend ordered her pizza bites and was treated with the same discourteous manner. She threw her bites into the bag and rang up the total without hearing my friend ask for her jalapeño cheese sauce. The employee responded with a "what jalapeño cheese sauce?"... did she not work there to know there was a sauce? Anyways, she and I trusted that we were going to be offered fresh and delicious food... BEST BELIEVE IT WAS A NIGHTMARE! I was so upset!!! Upon sitting in the theater, exited to enjoy the pretzel during my movie I pull out a GRESSY, BUTTERED PRETZEL! I told this lady I couldn't have a buttered pretzel and she lied! She was too lazy to make a fresh pretzel with just the salt I asked for. I'm sorry, but I will never be visiting this location ever again. Neither will my friend as her pizza bites were RAW & COLD. She was very disappointed in the product she couldn't take more than one bite! Ultimately, we both put the food in the bag and resorted to throwing it away.. not only did we waste our money but were treated like fools by this stand's employee. I PROMISE YOU, YOU'RE BETTER OFF SAVING YOUR APPETITE, TIME, AND MONEY BY AVOIDING THIS PLACE!