HL Peninsula Pearl

I can’t even rate the food. I ordered food for pick up and was told to arrive at 1:20 for pick up. It is now 1:50 and the food is still not ready. And this is just an order for 1 person of the beef chow fun. I’m usually a very patient person, but waiting 30 minutes for pre ordered take out is ridiculous.

Atmosphere: 1

Food: 1

Service: 1

Beautiful, authentic, and very very tasty

Atmosphere: 5

Food: 5

Service: 4

Food is delicious dim sum, we were lucky to have a table in a private room cuz we had 17 people. It was only one woman wait staff to help us with food, it was not much service after they brought in the food and she really left us alone and we need more tea but no service until when we ready to leave then give us tea. That's really bad to me no tea for a long time and only refilling once! She must be so busy and we go outside help ourselves for finding boxes for leftover food. Be good to have good service with a smile too?

Atmosphere: 5

Food: 5

Service: 2

We had dinner at HL Peninsula Pearl Restaurant on 2/1, and it turned into a nightmare for my entire family.
To begin with, the service was extremely slow — we waited over 45 minutes for our dishes. Unfortunately, the long wait was only the start of a much worse experience.
Within hours after the meal, I developed severe diarrhea and intense stomach pain that lasted over a week. My condition became so serious that I had to go to the Emergency Room at SFGHl for treatment. Sadly, I was not the only one affected — my wife and other family members all experienced the same symptoms, including diarrhea and upset stomach.
This was not a mild stomach issue; it was serious food-borne illness–level symptoms that caused significant suffering and disrupted our daily lives. When multiple people at the same table fall ill after dining at the same restaurant, it raises serious concerns about food safety, handling, and hygiene.
Between the unacceptable wait time and the severe health consequences, this was one of the worst dining experiences we’ve ever had. We will never return, and I strongly urge others to be cautious.

Atmosphere: 1

Food: 1

Service: 1

Food is good and fresh, bonus point to be able to see the airplanes took off or landed

Atmosphere: 5

Food: 5

Service: 5

The food is great - need consistency

Atmosphere: 5

Food: 4

Service: 5

Foods and service are all nice. Worthy to try👍👍

Went on a Saturday afternoon for Dim Sum. All dishes were hot, fresh and very tasty.

Atmosphere: 5

Food: 5

Service: 4

Very nice dim sum restaurant. The view of SFO and the bay was amazing. I could probably spend all day watching the planes take off.

The food was also very tasty and nicely presented.

Atmosphere: 5

Food: 4

Service: 5

I recently visited this restaurant, and unfortunately the behavior of the front staff was completely unprofessional. The woman and the man wearing a suit at the entrance lacked basic customer service skills, and their conduct was inappropriate and disrespectful toward customers. This type of behavior can negatively impact a customer’s dignity and overall experience. I recommend that management seriously review and address this issue.

Service: 1

So so …

I really wanted to love this place. Nice view, good dim sum choices, easy parking. We had a big group-8 people plus a baby so naturally we ordered a lot of food. We had 3/4 of the food out and were already told to hurry up to leave because they needed the table. Then next thing you knock, they gave us take out containers to wrap up.
We spent around an hour only. Given the amount of ppl and food, how is it expected for us to leave in an hour when not all the food were even out yet as well?!
Crazy to think of that. We couldn’t even sit to enjoy the food. They never refilled the teapot since they wanted us out.
Spend your Saturday morning out somewhere else to enjoy and take everything in.

Service: 1

One of the best dim sum place on the peninsula. And also has a great view of the plane take off and landing.
Their lunch dimsum is very crowded so either go there early before 11:00 or after 1:00 p.m.

Since they remove the outdoor dining, they now direct overflow to the next door hotpot place, which also serve dim sums during lunch hour.

They also have good dinner banquet menu that are reasonably priced, especially there holiday dinner banquet menu.
But I always prefer banquet menus that are Tailor to our favorite dishes. Yes it will be more expensive than their set menu but at least all the dishes we will enjoy.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: House Special Roasted Squab, 象拔蚌Sashimi

I've been going to hl pearl for years and am disappointed it has gone so far down hill. The food quality has continued to become sloppy while the prices increase. The treatment is unacceptable. Over an hour to get food, very hard to get anyone's attention, and now a mandatory gratuity at the end.

Good restaurant with lots of seating. Not many vegetarian options but overall service and food was good. They charge 18% gratuity on all the checks.

Atmosphere: 5

Food: 4

Service: 4