The Cheesecake Factory Incorporated

The chain as a whole might benefit from installing more locations of their Grand Lux Cafe brand. Grand Lux Cafe consistently delivers on quality, service, and atmosphere. To the credit of ordinary Cheesecake Factory locations, they still prepare everything in-house, which is more than some chains can say about themselves.

Bring back the Bistro Shrimp Pasta , what are you guys thinking ?

Got rid of the basque cheesecake

Called Arcadia location yesterday to make reservations for a party of 15ppl. I was transferred to the manager by the name of Frank. He said there’s no reservations and only walk-in. My response is “no reservations for a party of 15???”

I’ve never heard you couldn’t make a reservations for a large party. How does that make sense??? So 15ppl are supposed to stand outside the restaurant until the tables are put together and ready???

Restaurant businesses are thriving and trying to stay afloat by how the economy is going. So you’re willing to lose 15 customers for an unprofessional trained manager who you’re paying to run your restaurant?

Thousand Oaks, Ca.
I ordered the piccata chicken and the chicken itself was sour. I had the sauce on the side. No sauce on it so I smelled just the chicken and it smelled really sour.
If I had put the sauce on it the smell would have been covered up. Any one else eating that chicken will the sauce would not have noticed the smell.

My husband and I took out of state visitors to your Redondo Beach location. After we were seated I opened my menu and there was food on a few places. The server noticed and was very apologetic. Not her fault. Went to the ladies room and was shocked. I felt that I was in a gas station bathroom! One out of 4 stalls had a little bit of toilet paper. The rest had none. The floors were littered and dirty. I wish I was exaggerating but no. I walked out and went to talk to a host. I asked her to please have a manager come over. She said okay but after standing there for a good ten minutes it was clear she did not contact him. I went back to the table and asked our server to please have a manager come over. I let her know she was doing a great job and it wasn’t about her. The manager came over, I showed him the pictures. Of course he apologized. I blame management for all of this. He was not doing his job. He is obviously not fit to be in charge.

The SERVICE at University Towne Center in Sarasota, Florida is horrible. The hostess completely lack hospitality and are extremely rude. Attempted to call in to gain information, was hung up on, on call back was repeatedly asked to repeat myself. Then asked for a manager which was clearly understood and when the “manager” who sounded exactly the same, did the same thing. On the 4th call asked for a table, they understood completely without issues. These people are very rude. I dont know anything about them except they lack maturity and are just rude.

Cheesecake Factory should literally close this location. It’s disgraceful.
Absolutely awful experience from start to finish. The manager was extremely rude, and the staff followed suit with the same attitude. I specifically asked for a shaded seat, but they placed me where the sun was directly in my face the entire meal — blinding and uncomfortable.

The restaurant itself was filthy, with gum stuck under the tables. My food took well over an hour to arrive and, when it finally did, it was grossly overcooked and inedible. To make matters worse, they have the nerve to charge customers just to park.

Between the rude service, dirty environment, terrible food, and hidden costs, I would strongly recommend avoiding this location. One of the worst dining experiences I’ve ever had.

08-27-2024
04:24pm eastern time
Ck#206
Server: Ahmad G
My name is Chuck, this evening I placed a ToGo order for the Steak Frites cooked medium, no fries, sub green beans.
I got my order and went back to my hotel room only find the the Steak was WELL DONE, like boot leather and a container full of Fries, no Green Beans. This steak was the tiniest steak I've ever gotten from a restaurant. I paid $43.28 for this and thats unacceptable. I will not be back if this is what they do to customers, I will not recommend anyone to eat with you guys either.

Visited Cheesecake Factory Glendale today and was shocked the way I was treated, I was waiting for a table for 2, when they called my name, I was standing there and there wasn't anyone else waiting, she asked me if everyone was here and I responded my daughter is in the elevator and will be here shortly, she responded in extremely rude tone that I have to wait for her before we can be seated, I told her she is meeting me at her lunch break and I need to be seated so I can order, told her that my daughter has to go back to work ... she rolled her eyes and said No in extremely disrespectful way, asked for a manager and someone was on the phone next to us and he overheard our conversation, he responded I'm the manager, explained everything to him even though he heard everything and he said that's our policy... since the corporate office was closed, Called Cheesecake Factory located at a different location and informed that there isn't such a policy.....
We go there at least once a week, never anything like this happened before, very disappointed We went to Nordstroms cafe and had a delicious meal, the quality and customer service was amazing nothing to compare to Cheesecake Factory in Glendale.
The worst part is that I contacted the corporate office the same day , left a message and never heard back
It’s been over 2 weeks now and I’m thinking if the higher management doesn’t care what do you expect from the employees that are working for them

The Cheesecake factory has the Best cheesecake here in Tx, if you have a problem, try & contacting them. The big run around. No customer svc at all, Disappointing

Cheesecake Factory in 160 S Green Valley Parkway, Henderson. Watch out for customer service. We trying to make reservation for 8 people, employee lying that we can’t make reservations because it’s Father’s Day on June 7th so I ask her twice Father’s Day on June 7th, called again and 2nd lady it’s says we can’t do reservations only walked in so 3rd call I spoke to manager already not friendly as answering talk same time as me telling the date refused to tell the name, don’t listen this people has no heart of their job duties. This happened 2:20 pm May 31, 3025. Do not go here bad service over the phone so I bet you bad service when you dine in. I feel like they are so discriminating due to my accent but I speak very clearly just have have an accent.

Came in 20 mintues prior to close was denied service due to there being only two servers and them being busy. Was told by the host that she would be right back to clear table then manager comes to say they couldn’t accommodate us. Only wanted a drink and dessert. She told us the dessert counter was right there. Get over there to the deserts and was having a friendly conversation with cashier and I said yeah we was trying to get a table guess you “guys are busy” as the manager stated. The server then says “yeah people have been trying to come in late sometimes 15 people parties 30 minutes before close and couldn’t believe it” I was only a two person party. Terrible experience. They should just close the doors 30 minutes prior if it’s that big of a deal. Save me a waste of time.

**My Experience with Cheesecake Factory: A Change in Service?**

Recently, I had the opportunity to place an order online from Cheesecake Factory, looking forward to enjoying their renowned dishes. I opted for two salads and lettuce-wrapped tacos, anticipating a delightful dining experience. However, what I received was far from satisfactory.

Upon opening the order, I was taken aback to find that it was missing several essential items: no bread, no salad dressing, and no taco dressing. To make matters worse, there was no silverware or napkins included. This oversight was disappointing, especially considering the reputation Cheesecake Factory has built over the years.

In an attempt to resolve the issue, I called the restaurant and spoke to a manager named Brandon. Interestingly, the staff at the front had mentioned that the two managers on duty were Kevin and Justin, which raised questions about the consistency of management. Nonetheless, I proceeded to explain the problems with my order to suppsedly Brandon.

His response was somewhat dismissive. He stated that the bread was complimentary and suggested I shouldn’t worry about it. Then, he asked me to send pictures of the missing items. I couldn’t help but laugh at the absurdity of taking pictures of items without sauces. It felt like a joke rather than a legitimate request.

Things took a turn for the worse when Brandon became combative during our conversation, ultimately cutting the call short. This left me feeling frustrated and disheartened about the overall service experience.

What has happened to the service at Cheesecake Factory? It seems that the attention to detail and customer satisfaction that once defined this establishment has diminished. I hope that they can address these issues and restore the quality of service that loyal customers have come to expect.

Their Gift Card Bonuses are a SCAM, I purchased a 50usd gift card following the Terms And Conditions, indicated my account with them, and they refuse to give the 10usd bonus saying that I didn't follow the Terms And Conditions. Never buy again