The Cheesecake Factory Incorporated

The SERVICE at University Towne Center in Sarasota, Florida is horrible. The hostess completely lack hospitality and are extremely rude. Attempted to call in to gain information, was hung up on, on call back was repeatedly asked to repeat myself. Then asked for a manager which was clearly understood and when the “manager” who sounded exactly the same, did the same thing. On the 4th call asked for a table, they understood completely without issues. These people are very rude. I dont know anything about them except they lack maturity and are just rude.

Cheesecake Factory should literally close this location. It’s disgraceful.
Absolutely awful experience from start to finish. The manager was extremely rude, and the staff followed suit with the same attitude. I specifically asked for a shaded seat, but they placed me where the sun was directly in my face the entire meal — blinding and uncomfortable.

The restaurant itself was filthy, with gum stuck under the tables. My food took well over an hour to arrive and, when it finally did, it was grossly overcooked and inedible. To make matters worse, they have the nerve to charge customers just to park.

Between the rude service, dirty environment, terrible food, and hidden costs, I would strongly recommend avoiding this location. One of the worst dining experiences I’ve ever had.

08-27-2024
04:24pm eastern time
Ck#206
Server: Ahmad G
My name is Chuck, this evening I placed a ToGo order for the Steak Frites cooked medium, no fries, sub green beans.
I got my order and went back to my hotel room only find the the Steak was WELL DONE, like boot leather and a container full of Fries, no Green Beans. This steak was the tiniest steak I've ever gotten from a restaurant. I paid $43.28 for this and thats unacceptable. I will not be back if this is what they do to customers, I will not recommend anyone to eat with you guys either.

Visited Cheesecake Factory Glendale today and was shocked the way I was treated, I was waiting for a table for 2, when they called my name, I was standing there and there wasn't anyone else waiting, she asked me if everyone was here and I responded my daughter is in the elevator and will be here shortly, she responded in extremely rude tone that I have to wait for her before we can be seated, I told her she is meeting me at her lunch break and I need to be seated so I can order, told her that my daughter has to go back to work ... she rolled her eyes and said No in extremely disrespectful way, asked for a manager and someone was on the phone next to us and he overheard our conversation, he responded I'm the manager, explained everything to him even though he heard everything and he said that's our policy... since the corporate office was closed, Called Cheesecake Factory located at a different location and informed that there isn't such a policy.....
We go there at least once a week, never anything like this happened before, very disappointed We went to Nordstroms cafe and had a delicious meal, the quality and customer service was amazing nothing to compare to Cheesecake Factory in Glendale.
The worst part is that I contacted the corporate office the same day , left a message and never heard back
It’s been over 2 weeks now and I’m thinking if the higher management doesn’t care what do you expect from the employees that are working for them

The Cheesecake factory has the Best cheesecake here in Tx, if you have a problem, try & contacting them. The big run around. No customer svc at all, Disappointing

Cheesecake Factory in 160 S Green Valley Parkway, Henderson. Watch out for customer service. We trying to make reservation for 8 people, employee lying that we can’t make reservations because it’s Father’s Day on June 7th so I ask her twice Father’s Day on June 7th, called again and 2nd lady it’s says we can’t do reservations only walked in so 3rd call I spoke to manager already not friendly as answering talk same time as me telling the date refused to tell the name, don’t listen this people has no heart of their job duties. This happened 2:20 pm May 31, 3025. Do not go here bad service over the phone so I bet you bad service when you dine in. I feel like they are so discriminating due to my accent but I speak very clearly just have have an accent.

Came in 20 mintues prior to close was denied service due to there being only two servers and them being busy. Was told by the host that she would be right back to clear table then manager comes to say they couldn’t accommodate us. Only wanted a drink and dessert. She told us the dessert counter was right there. Get over there to the deserts and was having a friendly conversation with cashier and I said yeah we was trying to get a table guess you “guys are busy” as the manager stated. The server then says “yeah people have been trying to come in late sometimes 15 people parties 30 minutes before close and couldn’t believe it” I was only a two person party. Terrible experience. They should just close the doors 30 minutes prior if it’s that big of a deal. Save me a waste of time.

**My Experience with Cheesecake Factory: A Change in Service?**

Recently, I had the opportunity to place an order online from Cheesecake Factory, looking forward to enjoying their renowned dishes. I opted for two salads and lettuce-wrapped tacos, anticipating a delightful dining experience. However, what I received was far from satisfactory.

Upon opening the order, I was taken aback to find that it was missing several essential items: no bread, no salad dressing, and no taco dressing. To make matters worse, there was no silverware or napkins included. This oversight was disappointing, especially considering the reputation Cheesecake Factory has built over the years.

In an attempt to resolve the issue, I called the restaurant and spoke to a manager named Brandon. Interestingly, the staff at the front had mentioned that the two managers on duty were Kevin and Justin, which raised questions about the consistency of management. Nonetheless, I proceeded to explain the problems with my order to suppsedly Brandon.

His response was somewhat dismissive. He stated that the bread was complimentary and suggested I shouldn’t worry about it. Then, he asked me to send pictures of the missing items. I couldn’t help but laugh at the absurdity of taking pictures of items without sauces. It felt like a joke rather than a legitimate request.

Things took a turn for the worse when Brandon became combative during our conversation, ultimately cutting the call short. This left me feeling frustrated and disheartened about the overall service experience.

What has happened to the service at Cheesecake Factory? It seems that the attention to detail and customer satisfaction that once defined this establishment has diminished. I hope that they can address these issues and restore the quality of service that loyal customers have come to expect.

Their Gift Card Bonuses are a SCAM, I purchased a 50usd gift card following the Terms And Conditions, indicated my account with them, and they refuse to give the 10usd bonus saying that I didn't follow the Terms And Conditions. Never buy again

They don’t care

I hurt my arm walking into the bathroom stall. There was a metal plate sticking out next to the handle. I reported this incident to the corporate office and they took absolutely no responsibility for this. It’s just disgusting. I will no longer eat at the Cheesecake Factory. The quality of their food went downhill, the portions got smaller, and the prices went up.

Father's Day 2024 ordered Steak Diane combo, cooked well it came out RAW,AND RED! This is the second time!

Worst company to work to for, they make the meatballs right behind the unisex bathrooms, disgusting food, frozen sauces and nothing is from scratch. Really disgusting to see the set up right behind the restrooms were we marinade and cut & we need to squeeze in behind the prep team to get to the restrooms.Please stay away, looks good food but you need to see the behind the scene. Dishes are cleaned in dark brown water, and is just full of disgusting scenarios I witnessed.

This last experience I had was just very bad, I did reservations my table was not ready me and the family had to wait for 20 plus minutes to be seated and as we are waiting, I counted 3 different parties be seated, Mean while, we had reservations, than it gets worse, we finally get seated, Our waiter was horrible we set without refills and empty cups numerous times, I had wave him down to get him to give us refills and he would literally walk by us and not refill the cups seeing they are empty, asked for more bread never got that, asked for napkins never got that, asked for butter never got that, than when out meals finally came, my meal was not made correctly I barely hade any shrimp, chicken and broth for my gumbo the portion looked like it was a half portion of someone else plate that was already eaten. So, because my waiter was no where to be seen, I had to wave a different waiter down to express my dissatisfaction, she had a manager come to the table and I explained to him and showed him my gumbo , he said he was going to have the kitchen make me another, I waited and waited and waited, no gumbo came out 40 min go by and I told the waiter just forget about it and I was going to pay for my check (the other food) and leave because my other family member had already finished eating and I was still waiting my gumbo that NEVER came out. No one came back to check on the table and ask what the problem was it was as if they did not care, I left hungry basically. So next called to speak to a manager in a couple days about my visit the lady manager I spoke with apologized and said she will speak to the waiter and staff and offered to send me a gift card, she took my name and tried to put in my gift card request and told me she had a problem doing it, cause a message comes up to send any of my concerns to corporate, She said she sent it to corperate and they will contact me to provide my gift card and resolve my issue and she apologized that she could not resolve it for me immediately. Corporate never called, I have to this day called corporate myself and left 3 messages and also send a message on line and no one has yet to send me a gift card or contact me about my horrible experience. I do not understand why if a local store could of handled my problem why it required for my complaint to be send to corporate who has basically ignored me and not returned any calls or messages. This is very unprofessional and whoever that handles guest services is not doing there jobs they need to be very careful who they hire at these corporate jobs because a customer concerns should never be ignored and not contacted back, I hope someone high up reads this message and coach the guest services team on how to respond in timely manner to complaints and concerns. It been going on two weeks and I have yet to receive any resolution from my horrible experience.

I visited the Cheesecake Factory Montgomery Mall, Bethesda Maryland for my 60th Birthday on 2/5/2024@ 7:15p. I told my guests (22 guests) to come at 8p as the restaurant would not accept a reservation for a large party. When I arrived I was told there were already 2 birthday parties seated and it would be 2 hr wait. We asked if we could be seated in the front section-it was empty. We were told by the seating host he couldn't promise this. I asked for the manager and the manager said we would be able to review once the guests arrived. All 22 showed up and I went back to the seating host and he told me rudely he couldn't seat us together. After speaking with the manager for a second time, all 22 guests were seated in a totally empty area. I called the General Manager Mina that following Wednesday and received an apology and offered a gift card. To date-as of 2/27/24, I have not received a gift card. I am very disappointed with this Cheesecake Factory and the way I was treated on my Birthday.