Jersey Mike's Subs

Place a pickup order, then sit and wait 15-20 minutes past the expected pickup time while they only help walk-in customers and not prepare your order. How the hell do they stay in business. Absolutely ridiculous!! No wonder their ratings keep going down.

Just slow. Online order 1 sandwich took 30 mins. 10 mins over what their website said to pickup

This suppose to be a high end area!? Worst jersey mikes in the country!

Avoid this place. Made a group order and got food poisoning. Manager is rude and he forgot one of the orders and had the audacity to check himself just to find out he has missed an order. This business needs to shut

Atmosphere: 1

Food: 1

Service: 1

Neglect mobile orders and have you wait for 30 minutes horrifying service

Atmosphere: 3

Food: 3

Service: 1

Neglect mobile orders and have you wait for 30 minutes horrifying

Atmosphere: 3

Food: 3

Service: 1

Will never come back. $15 for a half foot long sandwich like really. Poor customer service as well!

Atmosphere: 1

Food: 1

Service: 1

Impolite service

Delivery was so slow.4 subs were ordered and 3 were wrong.The meat tasted like rubber and the mayonnaise tasted foul. All 4 subs ended up in trash can.

Atmosphere: 1

Food: 1

Service: 1

We spent $50 here and they accidentally put some type of spicy reddish stuff on one of our sandwiches. We asked nicely if they would make us a replacement sandwich and they said no. My sister said “the sandwich is too spicy it’s burning my tongue, can I please have a new sandwich” so the staff said we will give you a cup of water but we will not remake your sandwich. Absolutely disgusting franchise. I spent 15 years of my life working at various restaurants in California, and at any business I ever worked at we would ALWAYS remake an item if a customer was unhappy. We will never spend our money at Jersey Mikes ever again. Horrible company. Staff needs to be retrained.

Atmosphere: 1

Food: 1

Service: 1

NO REFUNDS HERE. If your sandwhich is made wrong, they will not remake it. If there is a hair in your food, they will not remake it. It really doesn’t matter what’s wrong with your food: they will not remake it or give you a refund. They were also incredibly rude, we were very polite and nice. But after they made fun of us, we decided to be rude back. They don’t care about their customers. No refunds here. Awful people, extremely rude.

Atmosphere: 1

Food: 1

Service: 1

If your order is made incorrectly, they will not fix it, they will not make you a new sandwhich. They also will not give you a refund. Eat here at your own risk. Total waste of money. I’m now disputing the charge with my bank. Just skip this place and go to Jimmy Johns. Much better sandwiches anyways.

Atmosphere: 1

Food: 1

Service: 1

Still waiting for Joe and Lisa Sutter to call me. After the employees refused to remake the sandwhich (we had taken ONE BITE of the sandwhich. It’s not like we had already eaten it and wanted a new sandwhich. We literally told them we will give them the entire sandwhich back if they can just remake it.) My daughter said her mouth was burning and the manager sarcastically said “I’ll get you some water then but I am not remaking your sandwhich”. My daughter was very nice to them until they started being rude. After we all started arguing, the employees told us the number 5 sandwhich comes with spicy sauce. I’ve ordered it a million times and it’s never had spicy sauce before. They tried to say it was our fault because the employee asked us if we wanted “everything on the sandwiches” and we said yes. But out of all three sandwhiches we ordered, only one was spicy. So why wasn’t there spicy sauce on all three sandwhiches if “everything on it” means spicy sauce? And why didn’t he ask if we wanted it “Mikes Way?” Our family has been coming to jersey Mikes for years (my other daughter actually used to work at a Jersey mikes!) but we will never come again. Jersey Mikes will not get money from us or our family or our friends anymore. I’ve told all of my followers about this incident and they are shocked and say they will never eat here again either. I’ll remove the reviews if the owners actually contact me, which they haven’t yet because the staff said they refuse to have the owners call me (they’re probably covering for themselves because they knew they messed up). I need the owners to call me. This is unacceptable. Imagine going to a steak house with your family and you order a steak, but the steak is smothered in hot sauce and you can’t eat it because it will upset your stomach because you have an ulcer. And imagine telling the waitress that you need a new steak and the waitress says no we don’t do that here. But I can get you water so you can eat your spicy steak. I’ve never heard of this. They refused to refund us as well. Horrible business, do not support them. They won’t even call us back.

Atmosphere: 1

Food: 1

Service: 1

I love jersey mikes. My most recent visit to this locations was terrible.The staff messed up my order at first, ok no problem.. things happen.Afterwards when ringing me up the kid at the register overcharged me by $18.Ok… he seems new. At this point all I want is my sandwich and to move on with my day. He fixes the problem. Now I’m waiting for my final sandwich and have to ask for it. They had forgotten about it and handed me a cold sandwich. I ask them to warm it up and they do. Coincidentally the owner walks in and I express my unhappiness. Rather than address the issue he just walks out. I speak to the manager and she was okay. The owner walks back in and I tell him how he should care more. He’s goes on to tell me he was under the impression that I worked for a food delivery service. So… you mean to tell me that if I was working for a food delivery service I wouldn’t be as important?? As an owner of a business myself I’d never treat anyone the way that man treated me. Now that we established I’m not food delivery service employee can we discuss what happen? Nope.. the guy just didn’t care. He eventually told me that if I was unhappy to no longer eat there. No problem buddy! Your a trash owner with a trash staff (minus the manger, she’s cool). Never seen someone care so little about a customer.

Untrained staff and rude owner. Food was dry also. Not the jersey mikes experience I’ve had at other locations.