Although the food was decent, the manager was horrific. My son and I ate here after a beautiful night away for spring break, and we were greeted with a manager that was condescending, rude, and extremely unprofessional. My son ordered the breakfast tacos and I ordered a tuna melt. The menu said it came with avocado and the choice of steak fries or curly fries. I chose steak fries and added onion to the sandwich.
When the sandwich came to me, they had curly fries on the plate. I reminded them that I got steak fries, and the woman said she would have to check and then the waitress came over to me and said oh that’s right. Wait, I think I wrote it down incorrectly no I did write steak fries… So they took my plate away as my son’s food sat in front of us. They brought it back a few minutes later with steak fries, which were completely overcooked and overdone.
As I went to bite into the sandwich, I noticed there was no avocado on it, even though it comes with avocado stated on the menu. I then had to call the waitress over again, which took a minute or two as she was busy with someone else, and had to ask for avocado. They then took my meal away for a second time and brought it back again a few minutes later.
As my son waited to eat a second time while his food got cold… I would say this whole ordeal of food going back-and-forth from the table because of one easy sandwich, my son had to wait 8 to 10 minutes in total while his food just sat there getting cold.
Since this was all happening, I did not even ask to get a meal taken off the bill. I merely asked for our coffees to be taken off the bill… We had two coffees. A total of maybe six bucks… Whereas my meal was 15. The waitress responded with I would have to go ask the manager.
The manager walked over to our table with her Hecock to the side and a passive aggressive and condescending smile on her face and said the waitress said that you’re having a problem with the food… I said well the sandwich was supposed to come with avocado and it did not, and the fries were wrong, even though she wrote them down correctly, and my meal had to be taken away twice from the table. She said well we fixed it didn’t we… And I said well yes but that’s not the point. Food had to be taken away from me twice while I’m sitting here. Meanwhile, my son is sitting here and his food is just getting ice cold for about 10 minutes. She looked at me again without removing eye contact made her condescending smile, even bigger and said, but we fixed it didn’t we… So the answer is no. We will not be removing any items from your bill. I looked at her and I said, but you do understand that my 13-year-old son sat here while his food was getting cold for 10 minutes while my food went back-and-forth to the kitchen multiple times. And both times it wasn’t an accident on my part. It was mistake on the kitchen part. They did not add the avocado which comes with the sandwich which is clearly stated on the menu, and even though the waitress broke down my fries correctly, they came incorrectly… And then when they returned, they were overdone and burnt…
The manager then looked at me again and she said, but we fixed it didn’t we… And I looked at her and I said you know what that’s fine. No worries at all. And she smiled at me and walked away.
It was the rudest, most unprofessional, most horrible interaction. Any manager should ever have with a customer… You’re telling me your restaurant messed up twice on my food while my son’s food sat here getting cold and you couldn’t take a coffee off the bill? Absolutely the worst service ever!
Lety Rangel
The waitress, Charmaine, provided excellent service. She continuously asked if we needed anything and was very kind. The food was also delicious.
Maria Scholz
The food was wonderful!
Julia Valdivia
Always good no matter what you order!
S. Rubio
Variety menu for breakfast and lunch. Served a crepe before your meal. Quality is good but difficult finding parking in the busy plaza. Worth the wait.
Dwayne Saunders
Excellent waitress/server waited on our table of four. The coffee kept coming, food was tasty, and the atmosphere was light and relaxed.
Sandra Young
Good food & service
cherina febre
I am disappointed today. I ordered blueberries pancakes short stacks. There was only 3 strawberries in each pancakes . So stingeeee Never again will order 🫐 pancakes no blueberries...
Dennis Fandey
Outstanding place to have breakfast or brunch.
Staff is outstanding as well and it's like being with family when eating here.
Robert Sierra
We were treated horribly by hostesses. After we waited to be seated, we got a table and there were two booths available. We asked for one of the booths but the hostesses just would not give one to us stating that we would need to go back to the back of the waiting list! Bad customer service. We have had breakfast many times before and have never been mistreated like today. We waked out and did not eat and not coming back.
4 of us made the mistake of choosing THIS location. Hospitality bad from entrance to exit. Greeter, waiter, food wrong. We were surprised it seemed to have good reviews. Ventura location smiles and service from entrance to exit, go there....
Becky Roepke
First time visitors. Food was great. Server was very nice. Loved the complementary Swedish pancake. ⅕
Tim Farron
This place used to be good. But that’s not the case anymore. The fact that I can’t order online any longer is the main reason I will go somewhere else
Javier Ortiz
Hostess on 12/14/24 11am shift were rude and prejudice. We were a party of 5, four of us were there but our fifth was looking for parking. Hostess says we cant sit til the whole party is there. I explained the afore mentioned but she said no and turned around. As soon as i see our 5th walking to us, i advise that the party is now complete. Hostess proceeds to call another party that arrived after us. (Caucasian family, we are latino) They were 6. I ask the hostess why she skipped us if i just advised we are all here and she said there was a misunderstanding. I don’t know what about, but ok. She proceeds to take us to a booth that sits 4! Ahhh im getting super annoyed at this point. She realized and walked us to 2 empty table that had been empty for a while and she joins the tables. As we wait for a waiter we see a couple across from us sitting drinking their coffee ready to order, about 10 minimum later 2 other people from their party join them. (How could we not sit with one person missing but they allow these other folk to sit and wait for two more???) they too were caucasian. Been here a few times and have always had a great experience. But this may just be my last. Food i know is good but that day did not taste good because of the experience. Racist and rude seems to be their new thing… disappointing.
Although the food was decent, the manager was horrific. My son and I ate here after a beautiful night away for spring break, and we were greeted with a manager that was condescending, rude, and extremely unprofessional. My son ordered the breakfast tacos and I ordered a tuna melt. The menu said it came with avocado and the choice of steak fries or curly fries. I chose steak fries and added onion to the sandwich.
When the sandwich came to me, they had curly fries on the plate. I reminded them that I got steak fries, and the woman said she would have to check and then the waitress came over to me and said oh that’s right. Wait, I think I wrote it down incorrectly no I did write steak fries… So they took my plate away as my son’s food sat in front of us. They brought it back a few minutes later with steak fries, which were completely overcooked and overdone.
As I went to bite into the sandwich, I noticed there was no avocado on it, even though it comes with avocado stated on the menu. I then had to call the waitress over again, which took a minute or two as she was busy with someone else, and had to ask for avocado. They then took my meal away for a second time and brought it back again a few minutes later.
As my son waited to eat a second time while his food got cold… I would say this whole ordeal of food going back-and-forth from the table because of one easy sandwich, my son had to wait 8 to 10 minutes in total while his food just sat there getting cold.
Since this was all happening, I did not even ask to get a meal taken off the bill. I merely asked for our coffees to be taken off the bill… We had two coffees. A total of maybe six bucks… Whereas my meal was 15. The waitress responded with I would have to go ask the manager.
The manager walked over to our table with her Hecock to the side and a passive aggressive and condescending smile on her face and said the waitress said that you’re having a problem with the food… I said well the sandwich was supposed to come with avocado and it did not, and the fries were wrong, even though she wrote them down correctly, and my meal had to be taken away twice from the table. She said well we fixed it didn’t we… And I said well yes but that’s not the point. Food had to be taken away from me twice while I’m sitting here. Meanwhile, my son is sitting here and his food is just getting ice cold for about 10 minutes. She looked at me again without removing eye contact made her condescending smile, even bigger and said, but we fixed it didn’t we… So the answer is no. We will not be removing any items from your bill. I looked at her and I said, but you do understand that my 13-year-old son sat here while his food was getting cold for 10 minutes while my food went back-and-forth to the kitchen multiple times. And both times it wasn’t an accident on my part. It was mistake on the kitchen part. They did not add the avocado which comes with the sandwich which is clearly stated on the menu, and even though the waitress broke down my fries correctly, they came incorrectly… And then when they returned, they were overdone and burnt…
The manager then looked at me again and she said, but we fixed it didn’t we… And I looked at her and I said you know what that’s fine. No worries at all. And she smiled at me and walked away.
It was the rudest, most unprofessional, most horrible interaction. Any manager should ever have with a customer… You’re telling me your restaurant messed up twice on my food while my son’s food sat here getting cold and you couldn’t take a coffee off the bill? Absolutely the worst service ever!
The waitress, Charmaine, provided excellent service. She continuously asked if we needed anything and was very kind. The food was also delicious.
The food was wonderful!
Always good no matter what you order!
Variety menu for breakfast and lunch. Served a crepe before your meal. Quality is good but difficult finding parking in the busy plaza. Worth the wait.
Excellent waitress/server waited on our table of four. The coffee kept coming, food was tasty, and the atmosphere was light and relaxed.
Good food & service
I am disappointed today.
I ordered blueberries pancakes short stacks.
There was only 3 strawberries in each pancakes .
So stingeeee
Never again will order 🫐 pancakes no blueberries...
Outstanding place to have breakfast or brunch.
Staff is outstanding as well and it's like being with family when eating here.
We were treated horribly by hostesses. After we waited to be seated, we got a table and there were two booths available. We asked for one of the booths but the hostesses just would not give one to us stating that we would need to go back to the back of the waiting list! Bad customer service. We have had breakfast many times before and have never been mistreated like today. We waked out and did not eat and not coming back.
Restaurantji Recommends
Great food
And our server Brie was great
4 of us made the mistake of choosing THIS location. Hospitality bad from entrance to exit. Greeter, waiter, food wrong. We were surprised it seemed to have good reviews.
Ventura location smiles and service from entrance to exit, go there....
First time visitors. Food was great. Server was very nice. Loved the complementary Swedish pancake. ⅕
This place used to be good. But that’s not the case anymore. The fact that I can’t order online any longer is the main reason I will go somewhere else
Hostess on 12/14/24 11am shift were rude and prejudice. We were a party of 5, four of us were there but our fifth was looking for parking. Hostess says we cant sit til the whole party is there. I explained the afore mentioned but she said no and turned around. As soon as i see our 5th walking to us, i advise that the party is now complete. Hostess proceeds to call another party that arrived after us. (Caucasian family, we are latino) They were 6. I ask the hostess why she skipped us if i just advised we are all here and she said there was a misunderstanding. I don’t know what about, but ok. She proceeds to take us to a booth that sits 4! Ahhh im getting super annoyed at this point. She realized and walked us to 2 empty table that had been empty for a while and she joins the tables. As we wait for a waiter we see a couple across from us sitting drinking their coffee ready to order, about 10 minimum later 2 other people from their party join them. (How could we not sit with one person missing but they allow these other folk to sit and wait for two more???) they too were caucasian. Been here a few times and have always had a great experience. But this may just be my last. Food i know is good but that day did not taste good because of the experience. Racist and rude seems to be their new thing… disappointing.
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