man why does this place always suck ! just greasy and bad . youre better off eating the dirty glass if you want something healthy . or just go to ralphs go home and grill your own chicken at this point . i mean i get it , theyre teens working but dang it was just so bad
Atmosphere: 1
Food: 1
Service: 1
Kc Spirit
This doesn’t look like double chicken to me! Do a better job!
Food: 1
Service: 1
Ubence Rubalcaba
Went into lobby at 830 pm they told me it was close to go to drive thru i told them I couldn't because of my vehicle the girl at the counter said we just close it was before 830 pm when other people had barely order
Food: 1
Service: 1
Isaac Silva
The food was not fresh.
Atmosphere: 5
Food: 3
Service: 5
Mae Burns
They forgot the chicken on our entire order, then refused to remake it, and threw a container of chicken out the window at me when I asked them to. Jennifer was incredibly rude, lazy and an uncooperative employee. They won’t even fix their mistakes, and will treat you badly for returning to get your food remade after they mess up
Bailey Addieg
Online and on the window they have them posted hours as closing at 10pm. The dining room is supposed to close at 9:30 but the drive thru remain open until 10. They constantly close early with no notice. Say one tuesday they close at 10 pm, they will randomly decide to close at 9:30 the next tuesday. Tonight, a friday night, I got to the drive thru around 9:20. There were two people in front of me who were ordering. By the time I got to the speaker it was about 9:28. An automated voice came on saying they were closed and when I spoke, no one responded. I had to wait for the two people in front of me to pay and get their food. when i got to the window I explained that I got to the speaker before they closed and had been stuck waiting the entire time and asked if I could still order. The manager rudely walked up to the window and said I’m not gonna take your order, they were the last customer. I just said ok thanks and drove off, but I wish I had asked what their hours actually are. It’s so random and it seems like it’s based on how they are feeling that night if they want to close early. It’s frustrating when some nights I can’t go earlier and I confirm online that they close at 10 then when I spend time and gas making the trip to get their at 9:20 I don’t get food. I think as a business, one of the most important and responsible things you can do is make sure your hours online are consistent with what is happening in reality. It’s a waste of your customers time.
Atmosphere: 1
Service: 1
Helen Serna
Very bad chicken, very dry not much taste ....asked for more salad dressing wanted $1.00 for dry salad.
Atmosphere: 3
Service: 4
Taylor Hughes
Fast service and gets orders right. The only issue is they are SOOO stingy with salsa. I’ll get two 4 piece meals and they will straight give you two salsas. It’s so annoying when you aren’t home or somewhere you can get it. Even if you specifically order like 6 or 7, they don’t care. They will give you two.
Isis Hernandez
I totally understand that when it’s busy, it’s busy. I ordered a Grande Avocado Chicken Bowl. I come home, and once I opened my food, I get the smallest miserable piece of avocado. It was literally a quarter sized avocado piece.
gualberto be
Food was delicious like always the restaurant was very clean
Service was awful, food ok. But as soon as I ordered through drive through the guy forgets my order completely. Then when I get it, it comes with all kinds of cilantro. Not hating on cilantro but if its covering the tacos in mountains of it there's a problem
Joyce Castro
They close the doors at 9 pm after that only drive through open. The shrimp chopped salad is small. Cilantro dressing was not as always.. it wasn't green...
Atmosphere: 1
Food: 3
Service: 4
Melissa Teran
Very disappointed I got 4 crunchy tacos and a shrimp salad and all my chicken tacos were burnt so bad I couldn't even eat the tacos
Food: 1
Ernie Johnston
I used the drive-through. Make sure you check your order before you leave!
Food: 4
Service: 3
Claudia Palma
I really had nothing to do with Pollo Loco, they sell you what they want. NOT what you want
man why does this place always suck ! just greasy and bad . youre better off eating the dirty glass if you want something healthy . or just go to ralphs go home and grill your own chicken at this point . i mean i get it , theyre teens working but dang it was just so bad
Atmosphere: 1
Food: 1
Service: 1
This doesn’t look like double chicken to me! Do a better job!
Food: 1
Service: 1
Went into lobby at 830 pm they told me it was close to go to drive thru i told them I couldn't because of my vehicle the girl at the counter said we just close it was before 830 pm when other people had barely order
Food: 1
Service: 1
The food was not fresh.
Atmosphere: 5
Food: 3
Service: 5
They forgot the chicken on our entire order, then refused to remake it, and threw a container of chicken out the window at me when I asked them to. Jennifer was incredibly rude, lazy and an uncooperative employee. They won’t even fix their mistakes, and will treat you badly for returning to get your food remade after they mess up
Online and on the window they have them posted hours as closing at 10pm. The dining room is supposed to close at 9:30 but the drive thru remain open until 10. They constantly close early with no notice. Say one tuesday they close at 10 pm, they will randomly decide to close at 9:30 the next tuesday. Tonight, a friday night, I got to the drive thru around 9:20. There were two people in front of me who were ordering. By the time I got to the speaker it was about 9:28. An automated voice came on saying they were closed and when I spoke, no one responded. I had to wait for the two people in front of me to pay and get their food. when i got to the window I explained that I got to the speaker before they closed and had been stuck waiting the entire time and asked if I could still order. The manager rudely walked up to the window and said I’m not gonna take your order, they were the last customer. I just said ok thanks and drove off, but I wish I had asked what their hours actually are. It’s so random and it seems like it’s based on how they are feeling that night if they want to close early. It’s frustrating when some nights I can’t go earlier and I confirm online that they close at 10 then when I spend time and gas making the trip to get their at 9:20 I don’t get food. I think as a business, one of the most important and responsible things you can do is make sure your hours online are consistent with what is happening in reality. It’s a waste of your customers time.
Atmosphere: 1
Service: 1
Very bad chicken, very dry not much taste ....asked for more salad dressing wanted $1.00 for dry salad.
Atmosphere: 3
Service: 4
Fast service and gets orders right. The only issue is they are SOOO stingy with salsa. I’ll get two 4 piece meals and they will straight give you two salsas. It’s so annoying when you aren’t home or somewhere you can get it. Even if you specifically order like 6 or 7, they don’t care. They will give you two.
I totally understand that when it’s busy, it’s busy. I ordered a Grande Avocado Chicken Bowl. I come home, and once I opened my food, I get the smallest miserable piece of avocado. It was literally a quarter sized avocado piece.
Food was delicious like always the restaurant was very clean
Restaurantji Recommends
Service was awful, food ok. But as soon as I ordered through drive through the guy forgets my order completely. Then when I get it, it comes with all kinds of cilantro. Not hating on cilantro but if its covering the tacos in mountains of it there's a problem
They close the doors at 9 pm after that only drive through open. The shrimp chopped salad is small.
Cilantro dressing was not as always.. it wasn't green...
Atmosphere: 1
Food: 3
Service: 4
Very disappointed I got 4 crunchy tacos and a shrimp salad and all my chicken tacos were burnt so bad I couldn't even eat the tacos
Food: 1
I used the drive-through. Make sure you check your order before you leave!
Food: 4
Service: 3
I really had nothing to do with Pollo Loco, they sell you what they want. NOT what you want
Atmosphere: 3
Food: 3
Service: 2
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