Fast service and gets orders right. The only issue is they are SOOO stingy with salsa. I’ll get two 4 piece meals and they will straight give you two salsas. It’s so annoying when you aren’t home or somewhere you can get it. Even if you specifically order like 6 or 7, they don’t care. They will give you two.
Isis Hernandez
I totally understand that when it’s busy, it’s busy. I ordered a Grande Avocado Chicken Bowl. I come home, and once I opened my food, I get the smallest miserable piece of avocado. It was literally a quarter sized avocado piece.
gualberto be
Food was delicious like always the restaurant was very clean
patrick pacheco
Service was awful, food ok. But as soon as I ordered through drive through the guy forgets my order completely. Then when I get it, it comes with all kinds of cilantro. Not hating on cilantro but if its covering the tacos in mountains of it there's a problem
Joyce Castro
They close the doors at 9 pm after that only drive through open. The shrimp chopped salad is small. Cilantro dressing was not as always.. it wasn't green...
Atmosphere: 1
Food: 3
Service: 4
Melissa Teran
Very disappointed I got 4 crunchy tacos and a shrimp salad and all my chicken tacos were burnt so bad I couldn't even eat the tacos
Food: 1
Ernie Johnston
I used the drive-through. Make sure you check your order before you leave!
Food: 4
Service: 3
Claudia Palma
I really had nothing to do with Pollo Loco, they sell you what they want. NOT what you want
Atmosphere: 3
Food: 3
Service: 2
Danielle DeFauw-Brooks
Ordered online so I could create my bowl the way I like and can't believe I paid extra for cheese to get barely any cheese. Seriously, it's like less then a pinch of cheese. Just insulting.
Atmosphere: 3
Food: 3
Service: 1
Patrick Edmonds
Very busy at prime time counter guy was either overtired or disinterested in customer service
First time and last going there. No one in the restaurant, no one in the drive tru, once I got my food I could see why. Not only did I pay extra for white meat, I did not receive it. I had to go back and return the nasty food. They had an attitude about it but still offered to remake the food. I declined because Hell no! Im not trusting that food.
Atmosphere: 1
Food: 1
Service: 1
Amparo Fernandez
Our family tried to go in at 8:30, all doors locked. Employees just ignored us; but there was a customer inside. Guess they didn't want to serve us. ??♀️
Atmosphere: 1
Service: 1
Beauty&Therapy By gia
Food quality gotcha better the last 2 years. My kids love the brc.
Atmosphere: 3
Food: 4
Service: 5
Victorious S
I ordered take out. It was a classic tostada salad chicken I bit into a piece and the chicken was rubbery. So I went back in and asked to get it replaced and I could not BELIEVE THE ASSEMBLY COOK TOOK MY BITTEN CHICKEN AND PUT IT BACK INTO THE SERVING POT for someone else to eat. This is unbelievable I could not believe it. I asked to speak to the manager and after telling her what happened. She just smiled apologized and left my bitten chicken still for other serving. PLEASE BE AWARE OF WHAT YOU EAT THERE!
Marc Martin
I got a chicken avocado burrito the one piece of avocado was green and terrible it was full of bean juice that leaked out all over the bottom it had lettuce in it which was terrible. Worst burrito I ever got from El Pollo loco. Update. El Pollo loco reached out to me with concern about my post. They were very professional and I am definitely going to continue eating at El Pollo loco. It was just one bad one. PS it was a chicken avocado burrito which is my favorite and it just got made improperly that day.
Fast service and gets orders right. The only issue is they are SOOO stingy with salsa. I’ll get two 4 piece meals and they will straight give you two salsas. It’s so annoying when you aren’t home or somewhere you can get it. Even if you specifically order like 6 or 7, they don’t care. They will give you two.
I totally understand that when it’s busy, it’s busy. I ordered a Grande Avocado Chicken Bowl. I come home, and once I opened my food, I get the smallest miserable piece of avocado. It was literally a quarter sized avocado piece.
Food was delicious like always the restaurant was very clean
Service was awful, food ok. But as soon as I ordered through drive through the guy forgets my order completely. Then when I get it, it comes with all kinds of cilantro. Not hating on cilantro but if its covering the tacos in mountains of it there's a problem
They close the doors at 9 pm after that only drive through open. The shrimp chopped salad is small.
Cilantro dressing was not as always.. it wasn't green...
Atmosphere: 1
Food: 3
Service: 4
Very disappointed I got 4 crunchy tacos and a shrimp salad and all my chicken tacos were burnt so bad I couldn't even eat the tacos
Food: 1
I used the drive-through. Make sure you check your order before you leave!
Food: 4
Service: 3
I really had nothing to do with Pollo Loco, they sell you what they want. NOT what you want
Atmosphere: 3
Food: 3
Service: 2
Ordered online so I could create my bowl the way I like and can't believe I paid extra for cheese to get barely any cheese. Seriously, it's like less then a pinch of cheese. Just insulting.
Atmosphere: 3
Food: 3
Service: 1
Very busy at prime time counter guy was either overtired or disinterested in customer service
Restaurantji Recommends
First time and last going there. No one in the restaurant, no one in the drive tru, once I got my food I could see why. Not only did I pay extra for white meat, I did not receive it. I had to go back and return the nasty food. They had an attitude about it but still offered to remake the food. I declined because Hell no! Im not trusting that food.
Atmosphere: 1
Food: 1
Service: 1
Our family tried to go in at 8:30, all doors locked. Employees just ignored us; but there was a customer inside.
Guess they didn't want to serve us. ??♀️
Atmosphere: 1
Service: 1
Food quality gotcha better the last 2 years. My kids love the brc.
Atmosphere: 3
Food: 4
Service: 5
I ordered take out. It was a classic tostada salad chicken I bit into a piece and the chicken was rubbery. So I went back in and asked to get it replaced and I could not BELIEVE THE ASSEMBLY COOK TOOK MY BITTEN CHICKEN AND PUT IT BACK INTO THE SERVING POT for someone else to eat. This is unbelievable I could not believe it. I asked to speak to the manager and after telling her what happened. She just smiled apologized and left my bitten chicken still for other serving. PLEASE BE AWARE OF WHAT YOU EAT THERE!
I got a chicken avocado burrito the one piece of avocado was green and terrible it was full of bean juice that leaked out all over the bottom it had lettuce in it which was terrible. Worst burrito I ever got from El Pollo loco. Update. El Pollo loco reached out to me with concern about my post. They were very professional and I am definitely going to continue eating at El Pollo loco. It was just one bad one. PS it was a chicken avocado burrito which is my favorite and it just got made improperly that day.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Grande Avocado Chicken Bowl
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