Third visit in a row what they asked me if I would like any sauce and I say ketchup only please and they don't give me any ketchup and I don't realize it until I'm 20 minutes away and I park to go eat but they didn't give me any ketchup and my soda was nothing but ice with two drops of soda.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Curly Fries
TESS DOREGIOS
Horrible customer service. Asked for ranch and was totally ignored. I called to speak to a mgr later the day and was hung up on and then when I called back phone goes to voicemail
Atmosphere: 1
Food: 1
Service: 1
John Ortiz
I always stop at this jack in the box because of the friendly employees and service this time though i was very disappointed in the food. I ordered a jumbo jack with cheese and waited a little as I always do because the burger usually comes hot. I got home and it looked terrible the buns looked old and were soggy and the whole burger just didn’t taste the same as my other visits, one bite and I tossed it. I’m hoping this was just a one time thing I will be back. I should have taken a photo but I was a little upset after driving all the way home.
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Hambúrguer
Gregory Campbell
What can I say it's Taco Bell raised prices and lowered the portions there are a total rip-off.
Atmosphere: 1
Food: 1
Service: 1
Karen Stacy
I patronize this store regularly but have never seen the lady who calls herself the general manager named ERIKA. All my other visits were great. Happy & helpful employees, my order made correctly & FRESH FRIES.
On this visit, I asked the employee at the register for an extra piece of paper on my DBL Jack Cheeseburger because the last time it dripped thru on my blouse & car seat. The employee said the manager doesn’t allow that. Then I asked for extra pickle & onion as I always do.
My burger had 4 thin pickles & no onion & my fries were old, wilted & cold when they used to ALWAYS be fresh. And I have always got several thin pickles & enough onion because it is a huge burger.
I told the same employee about the pickles & no onion & the really bad fries & asked for fresh fries & that I’d wait for them to cook.
Then a lady named ERIKA I’ve never seen before who heard my conversation approached me & said she was the GM & I’d have to pay 64 cents for more pickles & onions which I did, but she refused to cook me fresh fries & gave me the same old fries.
She was VERY RUDE & HOSTILE. She had a hostile look on her face before I even spoke with her or asked about the pickles, onions & fries!!!
I saw all the employees were afraid of her & unhappy. Before this day, when ERIKA WASN’T there the employees were happy & helpful. Now they are quiet & don’t smile like they always used to.
ERIKA is ruining that place & abusing the employees & not allowing them to give good customer service like always before. She is angry & confrontational for NO REASON AT ALL.
The employees are miserable even tho I’m sure they won’t admit it for fear of their job. When I asked for the extra piece of paper on my burger they all put their heads down with a sad look on their face.
When I asked why I couldn’t have the extra piece of paper, the cashier raised both of her arms in the air as to say she knew it was wrong but couldn’t do anything about it.
THEY NEED TO GET RID OF ERIKA!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hambúrguer
Veronica Shadow
They had double points day plus taco Tues free tacos with 1 order Keep up the good deals jack
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Malt Milkshakes, Breakfast Sandwich, Homestyle Ranch Chicken Club, Grilled Chicken Sandwich, Large Classic Buttery Jack Combo, Sausage Breakfast Jack Combo, Jack's Fan Favs Box
Fidel Hernández
Good fast food.!!
Atmosphere: 5
Food: 5
Service: 5
Chef Ben
So the sign of the place says they closed at 10 got there at 9 and was locked up. The food was bad like they need to change the oil or something. The worker aidan spears was awesome and got out food out to us, he was kind and polite. I think the cooks might need a little help in their restaurant on temps of things. So the owner messaged which is probably and automated one, because it was sent to a few people on here, people take the time to review your spot then they get a link to go somewhere, just fix your guys issue when people write it. The fact that owners are so lazy and don't care about their buildings is ridiculous. It starts with the owners to fix things.
Atmosphere: 1
Food: 1
Service: 5
GEORGE A
I go there at least twice a week. Do I need to say anything else?...
Don’t go at night I asked for boba drink with no ice the guy said hey I made it with ice is that ok ? I said I preferred no ice so I watched him take out the ice with his fingers after ward I threw the drink near the front door and I’m not worried about the $5 just won’t come there anymore and will probably call the manager tomorrow morning to let them know not like they care probably
Atmosphere: 1
Food: 1
Service: 1
Alex Amaro
Nice place and plenty of parking .
Atmosphere: 5
Food: 5
Service: 4
kenji55151
Love this place. The cashier's are pretty funny at times which is unique nowadays. Most people just act like robots reading a script when you order, not here. Always get my order right and the food tastes as good as you'd expect.
It's JB always what you want the way you wanted it
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Hambúrguer, Chicken Sandwich, Curly Fries
Third visit in a row what they asked me if I would like any sauce and I say ketchup only please and they don't give me any ketchup and I don't realize it until I'm 20 minutes away and I park to go eat but they didn't give me any ketchup and my soda was nothing but ice with two drops of soda.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Curly Fries
Horrible customer service. Asked for ranch and was totally ignored. I called to speak to a mgr later the day and was hung up on and then when I called back phone goes to voicemail
Atmosphere: 1
Food: 1
Service: 1
I always stop at this jack in the box because of the friendly employees and service this time though i was very disappointed in the food. I ordered a jumbo jack with cheese and waited a little as I always do because the burger usually comes hot. I got home and it looked terrible the buns looked old and were soggy and the whole burger just didn’t taste the same as my other visits, one bite and I tossed it. I’m hoping this was just a one time thing I will be back. I should have taken a photo but I was a little upset after driving all the way home.
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Hambúrguer
What can I say it's Taco Bell raised prices and lowered the portions there are a total rip-off.
Atmosphere: 1
Food: 1
Service: 1
I patronize this store regularly but have never seen the lady who calls herself the general manager named ERIKA. All my other visits were great. Happy & helpful employees, my order made correctly & FRESH FRIES.
On this visit, I asked the employee at the register for an extra piece of paper on my DBL Jack Cheeseburger because the last time it dripped thru on my blouse & car seat. The employee said the manager doesn’t allow that. Then I asked for extra pickle & onion as I always do.
My burger had 4 thin pickles & no onion & my fries were old, wilted & cold when they used to ALWAYS be fresh. And I have always got several thin pickles & enough onion because it is a huge burger.
I told the same employee about the pickles & no onion & the really bad fries & asked for fresh fries & that I’d wait for them to cook.
Then a lady named ERIKA I’ve never seen before who heard my conversation approached me & said she was the GM & I’d have to pay 64 cents for more pickles & onions which I did, but she refused to cook me fresh fries & gave me the same old fries.
She was VERY RUDE & HOSTILE.
She had a hostile look on her face before I even spoke with her or asked about the pickles, onions & fries!!!
I saw all the employees were afraid of her & unhappy. Before this day, when ERIKA WASN’T there the employees were happy & helpful. Now they are quiet & don’t smile like they always used to.
ERIKA is ruining that place & abusing the employees & not allowing them to give good customer service like always before. She is angry & confrontational for NO REASON AT ALL.
The employees are miserable even tho I’m sure they won’t admit it for fear of their job. When I asked for the extra piece of paper on my burger they all put their heads down with a sad look on their face.
When I asked why I couldn’t have the extra piece of paper, the cashier raised both of her arms in the air as to say she knew it was wrong but couldn’t do anything about it.
THEY NEED TO GET RID OF ERIKA!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hambúrguer
They had double points day plus taco Tues free tacos with 1 order
Keep up the good deals jack
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Malt Milkshakes, Breakfast Sandwich, Homestyle Ranch Chicken Club, Grilled Chicken Sandwich, Large Classic Buttery Jack Combo, Sausage Breakfast Jack Combo, Jack's Fan Favs Box
Good fast food.!!
Atmosphere: 5
Food: 5
Service: 5
So the sign of the place says they closed at 10 got there at 9 and was locked up. The food was bad like they need to change the oil or something. The worker aidan spears was awesome and got out food out to us, he was kind and polite. I think the cooks might need a little help in their restaurant on temps of things.
So the owner messaged which is probably and automated one, because it was sent to a few people on here, people take the time to review your spot then they get a link to go somewhere, just fix your guys issue when people write it. The fact that owners are so lazy and don't care about their buildings is ridiculous. It starts with the owners to fix things.
Atmosphere: 1
Food: 1
Service: 5
I go there at least twice a week. Do I need to say anything else?...
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Was good overall
Atmosphere: 3
Food: 5
Service: 4
One of the great day food restaurant
Atmosphere: 5
Food: 5
Service: 5
Don’t go at night I asked for boba drink with no ice the guy said hey I made it with ice is that ok ? I said I preferred no ice so I watched him take out the ice with his fingers after ward I threw the drink near the front door and I’m not worried about the $5 just won’t come there anymore and will probably call the manager tomorrow morning to let them know not like they care probably
Atmosphere: 1
Food: 1
Service: 1
Nice place and plenty of parking .
Atmosphere: 5
Food: 5
Service: 4
Love this place. The cashier's are pretty funny at times which is unique nowadays. Most people just act like robots reading a script when you order, not here. Always get my order right and the food tastes as good as you'd expect.
Atmosphere: 5
Food: 5
Service: 5
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