Breaktime Tea - Campbell

Visited the shop 8:43
Staff took my order.
They accept cash & CC.
Then when I went to pay refused to take cash.

If you are open until 9 then you should be open.
If you want to close at 8:45, then close at 8:45.
But don't advertise open and then not serve customers. Bad for business.

If you have to tell customer you will not be serving them, you should be kind.

Great experience!! Flavor is amazing and I love the customer service

Latina girl, Ari is the employee that’s consistently cordial, friendly and service oriented here. Articulate, with praise worthy mannerisms.

However, I experienced quite the contrary on Monday, August 11th, during the shift covered by the 2 Asian girls working around 5:30pm. When asking what it would require for me to receive a full serving, the girl with lighter complexion (acne) stated the drink shown in the image attached would be “all I get.”

I asked what the reason was for this being the only drink being served at 50% of the cup size and why on different days I would receive full servings from the other half of the staff? Although very misleading to sell half a beverage at full price, I still asked if I could just pay double to get a full cup. This was denied without reason, without explanation just a condescending denial.

I will gladly take my business to the coffee shop down the street.

Decent tea. I ordered the passion fruit green tea with boba. I usually get 50% sugar, but that wasn’t an option - “just less sweet.”It was more sweet than I would like.

Fantastic place!!! I love taking people here, grabbing tea and snacks, and hopping over to the bookstore just down the street. Originally I only ordered from here through delivery apps but was pleasantly surprised by the atmosphere walking in for the first time. Highly recommend 👌

My favorite boba place. The drinks are always on point and staff is amazing. 10/10

Atmosphere: 5

Food: 5

Service: 5

This is my favorite boba place in Campbell! The teas are really good and I love their Okinawa milk tea. The only reason this isn't 5 stars is that they recently modified their boba recipe so it's kind of tasteless now, but the texture of it is still good.

The tea is good, but the customer service is frankly horrible. I asked for no ice but my drink arrived completely full of ice. I asked them to replace it, so the employee just took my drink, removed the ice, and gave me a half-empty cup. Ended up paying full price for half a milk tea.

Good tea!
Tried Jasmine Milk Green Tea
Tea 5/5
Cheese foam topping 3/5
(Felt watered down)
Ambiance: good.
Restroom: well maintained.
Stuffs: Friendly and courteous.
Music selection: Good.

A small cozy place right in the core of Campbell downtown.

A variety of drinks, few selections for boba tea. Food quality is good and service is prompt.

Parking is a stretch, It's a small place, and gets loud, but definitely a fun place to visit.

Rude service, and we paid for extra boba but got so little it wouldn’t even last the entire cup.

Perfect amount of sweetness, fantastic selection to choose from, honey boba texture and sweetness was really good, mango stars so fun and made the drink special! Our family is picky and we’ll be back!

I already loved this place and take my daughter there frequently for a Grapefruit Sunrise and a bubble waffle (the best, imo)—but this time I accidentally left my handbag on the back of my chair when we wandered out. I figured it out about ten minutes later and raced back. The gentleman working the counter had spotted it and kept it behind the counter for safekeeping. Heart attack averted! Good looking out, Breaktime! Thank you!

Great food and amazing drinks, quality fast service.

Delicious teas & great selection of flavors
Can control sugar
Some Delicious snacks and pastry as well
Cashier was not helpful, and a bit rude, but I hadn't been there before, so I had questions
No big, but unfortunate

Atmosphere: 4

Food: 5

Service: 2