Domino's Pizza

I am so sad of this incident because I had been a customer from Canoga Park store for years. There was a new female cashier with a really bad attitude. She took my order but when she did a mistake like not giving me a condiment and one of the items (the cheesy bread) that already paid, she stated that I gave my order incorrectly but my receipt didn’t lie. No apologies and only the excuse that she was by herself. 3 men were cooking. Since her, I decided to go to a different location under a different owner and a fantastic crew. This location will disappear soon due to the bad service and incorrect attitude.

Atmosphere: 1

Food: 4

Service: 1

Horrible coustmer service and poor quality pizza!

On September 1rst, I placed a pickup order through the app at 9:45 PM and received a notification at 10:00 PM stating that my order was complete and ready for pickup. When I arrived at 10:12 PM, I was told that my order of a single Bacon Chicken Ranch Oven Baked Sandwich had not even been started yet, and I would need to wait an additional 20 minutes.

I politely asked the cashier if they could provide compensation given the circumstances, as this seemed like a reasonable request. He said he contacted his manager but ultimately informed me that no compensation would be offered.

This was disappointing and reflects very poor customer service. Not only was the app inaccurate in confirming my order was ready when it wasn’t, but the store also made no effort to correct the situation or acknowledge the inconvenience. For such a simple order, I expected a much better response.

One would think Domino’s would put the customer first. Unfortunately, the Sherman Way & Desoto location proved otherwise. Poor management, poor service. There’s another Domino’s down the street on Roscoe and Desoto. I recommend them instead. They clearly value their customers.

Atmosphere: 1

Food: 1

Service: 1

Their restroom is closed, you can’t get in there. They say it’s just a storage room, although there is a sign on the door that says ‘Restroom.’ It looks like they just don’t really like their customers

Atmosphere: 2

Service: 1

I’ve been ordering for some time and quality is getting worse. But last Saturday i ordered one pizza with half without cheese and they gave me one pizza with half empty! . I called and they didn’t fix the issue. So my wife was left without dinner

Atmosphere: 1

Food: 1

Service: 1

You know, when Domino started a long time God, I remember when he started, there was a double Eagle Pizza. There was a other kinds of 2 for 1 Pizza, places and Domino started up. And um, uh, they had good Pizza. They're good prices, and they've really grown now. Domino's is like one of the premiere Pizza places and you know when you go to order Pizza and you know what I like smokes right now. The most thing I like at Domino's. Is there barbecue sauce Pizza? That's so good. It's like eating a barbecue sandwich. Try it

Atmosphere: 4

Food: 5

Service: 5

I went to this location all the time, but they are very nice. The service is very good, but Pizza is very small And hard The weekend pizza is not good. Regular days when I order the pizza is very good. No hard and size is good too. I don’t know why weekend pizza is very small please guys next time I want to my Pizza size is 12 inch not 10 inch. Your service is good that’s why I come all the time here

Food: 2

Service: 5

I called this place I should have known it would be bad service the lady answer the phone with a messed up attitude still ordered customer service for who was poor not a good place to go

Atmosphere: 1

Food: 1

Service: 1

Zero customer service and the manager Diego is very rude , don’t order from
Here unless you want to get pissed off! I had to cancel my order and had to pay extra cancelation charge

Ordered a pizza from Diego it was the worse pizza I ever had from dominos ever he tells me call corporate we call next day get. Credit just used the credit and it’s the second worse pizza i ever eat from a dominos fire the whole team asap

This is the absolute WORST place. Diego the “manager” refused to give me a refund when they delivered the wrong order to my house. I called and told them they delivered the wrong order and he then hung up on me. When I called back, ALL the employees that answered had no idea why I was calling and refused to help. After another call, they lied to me saying they did deliver my order and demanded that return the wrong order to them. Diego had no idea what he is doing, terrible customer service and extremely rude. DO NOT ORDER FROM HERE.

Delivery was fast, especially for a Friday night. Thank you.

I ordered from Domino's Pizza at 21001 Sherman Way, Canoga Park, CA for my family and guests on Super Bowl Sunday, anticipating a pleasant meal. However, our experience was far from satisfactory. Upon taking his first bite, my son discovered a black hair embedded in the dough and cheese. This was not only unappetizing but also raised serious concerns about the restaurant's hygiene practices.

I rightaway contacted the store to report the issue, hoping for a reasonable resolution. Unfortunately, the manager was dismissive and unhelpful, directing me to contact their headquarters instead. When I attempted to reach out to the corporate office, I found it challenging to speak with anyone directly, leaving my concerns unaddressed.

This experience was deeply disappointing and has led me to question the establishment's commitment to customer satisfaction and food safety. I urge potential customers to consider this incident before placing an order, as health and safety should always be a priority.

For those seeking to escalate similar concerns, you can contact Domino's corporate office at 30 Frank Lloyd Wright Drive, Ann Arbor, MI 48105, or by phone at (734) 930-3030.

Great pizza and lava cake.

I asked them if they'd be open on Chris day,they said they'd be open, Christmas Day comes and they're closed!