IT IS JUST SAD for me to have to write this review i have been going here for the past 12years never had a problem loved the way things where especially a worker if i recall her name karla very respectful young lady any time there was an issue she was fast very helpful even on busy days because of her i kept coming but lately i have been going elsewhere sadly THIS PLACCE was not how it used to be a tried to talk to the manger fidel he did not help i complain for them giving me the wrong order and he was disrespectful about the fact i was complaining his eyes which was rude where was his manners?!?. CLEARY CANT DO HIS JOB very burnt rice, long wait, i would go here everyday after work since it was the closest to the school i work at i am very disappointed i asked were karla was they said she wasnt here at the moment all i have to say is i am deeply disappointed with there food at the moment hope to come in a couple of days to see if there is any improvement
Atmosphere: 1
Food: 1
Service: 1
Renil Raphy (Weekend expedition)
Just now I ordered a food in the kiosk for carry out and when I opened the packet in home it's completely different. So I travelled back 10 mile up and down and informed them and they are treating it a normal thing. Not in a nanner tof apologize they treated me. Very bad customer experience
Service: 1
15nobleone
The service was poor. Lugden couldn't take my order. The self serve machines were down. One did not work the other didn't take the money. People do NOT COME TO THIS RESTAURANT.
Atmosphere: 1
Food: 1
Service: 1
Peter Xaymountry
My wife stopped by this El Pollo Loco to grab lunch so I asked for the Classic Pollo Bowl. I wanted it with no beans or onion but extra salsa. My wife got her regular chicken plate with beans and Mac and cheese.
The portion they give at this location with the chicken wasn't that much. I got more chicken pieces at another El Pollo Loco location near my house. They also didn't put extra salsa in the bowl so I just used the salsa that came with my wife order. The bowl was okay but the rice I thought was overcooked. The price is really reasonable for the bowl.
Atmosphere: 4
Food: 4
Service: 4
Enmanuel Pineda
This people are robbers, I just bought a chipotle burrito and I ask for cilantro dressing and they say I have to pay for that and I said ok and also told them to not give me the other salsas and they didn't give me the cilantro dressing and they did put the other salsas and plus the burrito had more air and beans than chicken it supposed to have guacamole and it didn't had anything just beans rice and a lot of air for real the worst. And they charge me 18 dollars because it supposed to be a combo but guess what they didn't give me the chips. Total robbery.
Atmosphere: 1
Food: 1
Service: 1
John de los Reyes
I went inside to order the meal for 2 (4 pieces of chicken, 4 tortillas, 2 churros, 2 salads, 2 sides) on a Monday night through the kiosk. I was able to log in through the app on my phone. I even scanned a coupon. The interface was easy to use without a cashier. The food came out timely, and tasted delicious. The place seems to have improved quite a bit recently.
Shima Safarnezhad
Very low quality food.
Food: 1
Bonnie Sloane
Arrived after take-out time. All staff was busy so I said I was just picking up a take-out order. Asked 3-4 times. Each time was told just a minute. Waited 10 minutes to get help. My take-out order had been sitting on the counter for 10 minutes. No one took the 30 seconds necessary to ask my name and give me my now cold food!! Awful customer service…and the chicken was dry! Won’t be back.
Atmosphere: 3
Food: 2
Service: 1
Elizabeth Hernandez
You have to place your order with thier new system. Some times is a bit confusing 😕
Atmosphere: 5
Food: 5
Service: 5
Daniel Rodas
Went inside to order my food with a cashier, cause i wamted to ask for a special request Guy tells me to go through the drive thru FFS
They always get our drive thur order correct. Well done.
Atmosphere: 3
Food: 5
Service: 4
Alexis Maldonado
I had an issue today waiting in the drive thru for like six minutes while I waited for my drink that I never got. I had to pull around and just walk up and grab a cup and just take it myself from the front. There were also no employees out front to help either and they weren’t even busy.
Atmosphere: 1
Food: 4
Service: 1
Arnoldo Diaz
Bad service and manger was unhelpful
Atmosphere: 1
Food: 5
Service: 1
Blanca Cadena
Reason I’m posting regarding this location on Topanga & Roscoe is to show the lack in the customer service. I ordered thru DoorDash and unfortunately you can’t add an extra dressing on the app, don’t mind paying for it but it’s not available on the app, so I called asked them to add one as and they say the driver had to pay, why couldn’t they add it to my order? The girl that answered offered to speak to the mgr., I heard the manager telling her they couldn’t, manager wouldn’t even come to the phone, she definitely needs customer service classes and guidance on how to treat her customers, worse service ever!!
Atmosphere: 1
Food: 4
Service: 1
Chris Woolman
Had a great experience with Matt. Was nice and patient with all the different customers I watched him help. Thanks Matt!!!!
IT IS JUST SAD for me to have to write this review i have been going here for the past 12years never had a problem loved the way things where especially a worker if i recall her name karla very respectful young lady any time there was an issue she was fast very helpful even on busy days because of her i kept coming but lately i have been going elsewhere sadly THIS PLACCE was not how it used to be a tried to talk to the manger fidel he did not help i complain for them giving me the wrong order and he was disrespectful about the fact i was complaining his eyes which was rude where was his manners?!?. CLEARY CANT DO HIS JOB very burnt rice, long wait, i would go here everyday after work since it was the closest to the school i work at i am very disappointed i asked were karla was they said she wasnt here at the moment all i have to say is i am deeply disappointed with there food at the moment hope to come in a couple of days to see if there is any improvement
Atmosphere: 1
Food: 1
Service: 1
Just now I ordered a food in the kiosk for carry out and when I opened the packet in home it's completely different. So I travelled back 10 mile up and down and informed them and they are treating it a normal thing. Not in a nanner tof apologize they treated me. Very bad customer experience
Service: 1
The service was poor. Lugden couldn't take my order. The self serve machines were down. One did not work the other didn't take the money. People do NOT COME TO THIS RESTAURANT.
Atmosphere: 1
Food: 1
Service: 1
My wife stopped by this El Pollo Loco to grab lunch so I asked for the Classic Pollo Bowl. I wanted it with no beans or onion but extra salsa. My wife got her regular chicken plate with beans and Mac and cheese.
The portion they give at this location with the chicken wasn't that much. I got more chicken pieces at another El Pollo Loco location near my house. They also didn't put extra salsa in the bowl so I just used the salsa that came with my wife order. The bowl was okay but the rice I thought was overcooked. The price is really reasonable for the bowl.
Atmosphere: 4
Food: 4
Service: 4
This people are robbers, I just bought a chipotle burrito and I ask for cilantro dressing and they say I have to pay for that and I said ok and also told them to not give me the other salsas and they didn't give me the cilantro dressing and they did put the other salsas and plus the burrito had more air and beans than chicken it supposed to have guacamole and it didn't had anything just beans rice and a lot of air for real the worst. And they charge me 18 dollars because it supposed to be a combo but guess what they didn't give me the chips. Total robbery.
Atmosphere: 1
Food: 1
Service: 1
I went inside to order the meal for 2 (4 pieces of chicken, 4 tortillas, 2 churros, 2 salads, 2 sides) on a Monday night through the kiosk. I was able to log in through the app on my phone. I even scanned a coupon. The interface was easy to use without a cashier. The food came out timely, and tasted delicious. The place seems to have improved quite a bit recently.
Very low quality food.
Food: 1
Arrived after take-out time. All staff was busy so I said I was just picking up a take-out order. Asked 3-4 times. Each time was told just a minute. Waited 10 minutes to get help. My take-out order had been sitting on the counter for 10 minutes. No one took the 30 seconds necessary to ask my name and give me my now cold food!! Awful customer service…and the chicken was dry! Won’t be back.
Atmosphere: 3
Food: 2
Service: 1
You have to place your order with thier new system. Some times is a bit confusing 😕
Atmosphere: 5
Food: 5
Service: 5
Went inside to order my food with a cashier, cause i wamted to ask for a special request
Guy tells me to go through the drive thru
FFS
Restaurantji Recommends
They always get our drive thur order correct. Well done.
Atmosphere: 3
Food: 5
Service: 4
I had an issue today waiting in the drive thru for like six minutes while I waited for my drink that I never got. I had to pull around and just walk up and grab a cup and just take it myself from the front. There were also no employees out front to help either and they weren’t even busy.
Atmosphere: 1
Food: 4
Service: 1
Bad service and manger was unhelpful
Atmosphere: 1
Food: 5
Service: 1
Reason I’m posting regarding this location on Topanga & Roscoe is to show the lack in the customer service. I ordered thru DoorDash and unfortunately you can’t add an extra dressing on the app, don’t mind paying for it but it’s not available on the app, so I called asked them to add one as and they say the driver had to pay, why couldn’t they add it to my order? The girl that answered offered to speak to the mgr., I heard the manager telling her they couldn’t, manager wouldn’t even come to the phone, she definitely needs customer service classes and guidance on how to treat her customers, worse service ever!!
Atmosphere: 1
Food: 4
Service: 1
Had a great experience with Matt. Was nice and patient with all the different customers I watched him help. Thanks Matt!!!!
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