They always get our drive thur order correct. Well done.
Atmosphere: 3
Food: 5
Service: 4
Alexis Maldonado
I had an issue today waiting in the drive thru for like six minutes while I waited for my drink that I never got. I had to pull around and just walk up and grab a cup and just take it myself from the front. There were also no employees out front to help either and they weren’t even busy.
Atmosphere: 1
Food: 4
Service: 1
Arnoldo Diaz
Bad service and manger was unhelpful
Atmosphere: 1
Food: 5
Service: 1
Blanca Cadena
Reason I’m posting regarding this location on Topanga & Roscoe is to show the lack in the customer service. I ordered thru DoorDash and unfortunately you can’t add an extra dressing on the app, don’t mind paying for it but it’s not available on the app, so I called asked them to add one as and they say the driver had to pay, why couldn’t they add it to my order? The girl that answered offered to speak to the mgr., I heard the manager telling her they couldn’t, manager wouldn’t even come to the phone, she definitely needs customer service classes and guidance on how to treat her customers, worse service ever!!
Atmosphere: 1
Food: 4
Service: 1
Chris Woolman
Had a great experience with Matt. Was nice and patient with all the different customers I watched him help. Thanks Matt!!!!
hung tran
Food got exp than I thought. Lots of homeless in the area
Atmosphere: 1
Food: 5
Service: 4
FRANK CARMONA
Ordered food through the app for in store pick up. App said to pick up at counter at 10:15pm. Doors are locked and staff is ignoring me. I live across the street and decided to walk instead of driving. Why does the app allow me to order food if the lobby is locked. Horrible!!
Billy beatscancer
I took my order to go. The customer service was absolutely great, but the chickens are becoming very skinny 😳
Food: 5
Service: 5
Lisa Affect
Been here a few times service is always excellent as well as a food 🌞👍
They always get our drive thur order correct. Well done.
Atmosphere: 3
Food: 5
Service: 4
I had an issue today waiting in the drive thru for like six minutes while I waited for my drink that I never got. I had to pull around and just walk up and grab a cup and just take it myself from the front. There were also no employees out front to help either and they weren’t even busy.
Atmosphere: 1
Food: 4
Service: 1
Bad service and manger was unhelpful
Atmosphere: 1
Food: 5
Service: 1
Reason I’m posting regarding this location on Topanga & Roscoe is to show the lack in the customer service. I ordered thru DoorDash and unfortunately you can’t add an extra dressing on the app, don’t mind paying for it but it’s not available on the app, so I called asked them to add one as and they say the driver had to pay, why couldn’t they add it to my order? The girl that answered offered to speak to the mgr., I heard the manager telling her they couldn’t, manager wouldn’t even come to the phone, she definitely needs customer service classes and guidance on how to treat her customers, worse service ever!!
Atmosphere: 1
Food: 4
Service: 1
Had a great experience with Matt. Was nice and patient with all the different customers I watched him help. Thanks Matt!!!!
Food got exp than I thought. Lots of homeless in the area
Atmosphere: 1
Food: 5
Service: 4
Ordered food through the app for in store pick up. App said to pick up at counter at 10:15pm. Doors are locked and staff is ignoring me. I live across the street and decided to walk instead of driving. Why does the app allow me to order food if the lobby is locked. Horrible!!
I took my order to go. The customer service was absolutely great, but the chickens are becoming very skinny 😳
Food: 5
Service: 5
Been here a few times service is always excellent as well as a food 🌞👍
Food: 5
Service: 5
Not any good.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pollo Loco
Restaurantji Recommends
Food was prepared perfectly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole
I like that El pollo
Atmosphere: 5
Food: 5
Service: 5
There is one server at this location that goes above and beyond and will make me smile on even a bad day!!! Wish I knew his name, but he is awesome!
Atmosphere: 4
Food: 5
Service: 5
Location is always clean and staff is always nice
Atmosphere: 5
Food: 5
Service: 5
Got the bean and cheese burrito. So good. I dont eat meat
Atmosphere: 5
Food: 5
Service: 5
Loading...