You guys need major improvement here. I’m ordering on DoorDash to pick up, your location is now the closer location to me so I had to pick up here.
When you guys complete the order, you should mark it as such so my food isn’t dying on the window waiting to be picked up when I’m on the other end thinking it’s still being prepared because you guys fail to mark it on your end.
The quality of the Chow Mein at this location is very poor. You guys are missing ingredients that other Panda Express locations include in their recipe. It is extremely tasteless. On my orange chicken, there were small burned pieces that is flaking off of your wok. It’s quite disgusting, I had to pick through my food. As a line cook, there is no excuse for this. Yuck.
Last piece of advice, when someone is coming in to pick up an order, you shouldn’t have to have them wait in line for everyone to finish ordering their food first.
This location is the worst Panda Express I have ever been to and was my first and last time ever coming here or picking up food here.
Atmosphere: 1
Food: 1
Service: 1
Charles H (LordCharles)
I called and asked for a simple request for my cream cheese rangoons and my chicken egg rolls to be fresh and the girl who answered the phone was very rude and she asked is there anything else but with an attitude like yeah im calling to request my sides fresh cause sometimes they be giving the uber eats orders or doordash orders all the old stuff like if you dont like your job just quit like my bad for even calling this was at 12:30 pm 11/04/25 please something has to be done with these workers that don’t want to work it’s a restaurant yeah I can call anytime to make a request cause the last time it wasn’t good but that’s the point of reviews to improve and it looks like there’s no improvement at all
Atmosphere: 1
Food: 1
Service: 1
Elite Commando Forces
i try to call this store but they never pick up the phone, i want to place a specific order and can’t
Service: 1
Cristian Villa
I wanted to thank Obie Q. For the amazing customer service provided by him. He was very attentive with our order, kind with the service. We are from San Diego and unfortunately we don’t witness this kind of service down here. The whole team was in the A Game which got us in and out quickly. Thank you Obie Q. I hope they recognize your kindness and attentiveness, you definitely are a great asset to their company 🙏🏼 ⭐️ ⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Albi Truji
As an Uber eats driver and a customer of Panda on Roscoe and Topanga I expect to be treated like I treat the staff there with respect. I was picking up an order today for Uber eats, just doing my job, ans as I was walking in one of the cooks said a very rude and disrespectful remark about me to another employee there that is usually a cashier or serves the food. I know the rude negative remarks were towards me because I was the only female walking in and the only other person in restaurant was a gentleman ordering. The comment was made in reference to a female. Both of the males comments and remarks about me were extremely disrespectful. And the whole staff working there laughed. No one deserves to be treated disrespectfully. Please show respect as were only doing our job as Uber eats/doordash drivers. I am not there to be liked, just simply treated with respect as I also show your staff respect. I will get their names and call corporate. Even if it doesnt make a difference I will still call Corporate.
Atmosphere: 1
Food: 1
Service: 1
Lyndon Bee Johnson
Woman coughed into her ungloved hands while preparing my food. Had to cancel my order due to the general lack of hygiene
Service: 1
Den V.K.
Not busy, I always go there when I visit Vallarta.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chow Mein
D K
There is no line in the evening, the staff is very nice. And there's plenty of parking space near the place.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chow Mein
Natalia GV
Clean . Fast . Friendly. And again it is clean and staff keep cleaning all the time. Thank you:)
Atmosphere: 5
Food: 5
Service: 5
N GV
Clean . Fast . Friendly. And again it is clean and staff keep cleaning all the time. Thank you:)
This location is usually on point. Well, not Sunday 6/9/24 around 4:00 PM. I went in for my usual Two Item Entree Plate. They were down to the bottom of the barrel on the Honey Sesame Chicken, barely enough for one side. I asked the worker how long for fresh Honey Sesame Chicken and the worker said 6 minutes before a fresh batch would be ready. Good thing I wasn’t in a rush or wanted two entree sides of the Honey Sesame Chicken. I go back after 6 minutes and start my order and when I asked for two orders of the Veggie Spring Rolls, they didn’t have any and all the worker said “We don’t have any Veggie Spring Rolls”. He didn’t even clarify if they didn’t have any at the moment or at all. I told him to cancel my order and I went south on Topanga Blvd to the Panda Express near Vanowen Ave. That location was on point!! They had full portions of pretty much all of the entrees and they had Veggie Spring Rolls ready to go!! I don’t quite get how you can allow your options to run low or run completely out, when a customer can walk in at any minute and want the item or items that you failed to prepare and have ready.
A L
Food is good the portions are horrible. Even the fried rice they barely put anything for a double order. The one star is for the super stingy portions. Rather go to small mom and pop Chinese restaurant.
Atmosphere: 5
Food: 3
Service: 5
Anthony Lava
Food is good the portions are horrible. Even the fried rice they barely put anything for a double order. The one star is for the super stingy portions. Rather go to small mom and pop Chinese restaurant.
Atmosphere: 5
Food: 3
Service: 5
Corbin Palyvos
My friend and I got food poisoning when we ate here.
Monica McLeod
Title: Disappointing Experience at Panda Express - Topanga and Roscoe Location My recent visit to Panda Express at the Topanga and Roscoe location left me thoroughly dissatisfied and frustrated. Upon arrival, I was disappointed to find out that they were out of chicken egg rolls, a staple item on their menu. This was only the beginning of a series of disappointments. The chow mein I ordered was dry and hard, lacking any semblance of freshness or flavor. Similarly, the fried rice suffered from the same fate, being dry and tough to chew. To add insult to injury, when I inquired about the availability of firecracker shrimp, I was met with another disappointment - not only was it not available, but there were remnants of other dishes left in the serving bowl. When I politely asked if they could prepare more firecracker shrimp, I was met with resistance from the manager, who claimed it would take six minutes but refused to accommodate my request, citing concerns about waste. This exchange left me questioning whether the focus was on customer satisfaction or merely adhering to rigid operational protocols. Despite the fact that it was only 8pm and the closing time was not until 10pm, it seemed as though the staff had already mentally checked out for the evening. This lack of attentiveness and willingness to accommodate customer requests is unacceptable, especially considering the reputation of a chain like Panda Express. Needless to say, my experience at this Panda Express location was far from satisfactory, and I have no intention of returning in the future. I would caution others against visiting this location and instead suggest seeking out alternative dining options where customer satisfaction is prioritized.
You guys need major improvement here. I’m ordering on DoorDash to pick up, your location is now the closer location to me so I had to pick up here.
When you guys complete the order, you should mark it as such so my food isn’t dying on the window waiting to be picked up when I’m on the other end thinking it’s still being prepared because you guys fail to mark it on your end.
The quality of the Chow Mein at this location is very poor. You guys are missing ingredients that other Panda Express locations include in their recipe. It is extremely tasteless. On my orange chicken, there were small burned pieces that is flaking off of your wok. It’s quite disgusting, I had to pick through my food. As a line cook, there is no excuse for this. Yuck.
Last piece of advice, when someone is coming in to pick up an order, you shouldn’t have to have them wait in line for everyone to finish ordering their food first.
This location is the worst Panda Express I have ever been to and was my first and last time ever coming here or picking up food here.
Atmosphere: 1
Food: 1
Service: 1
I called and asked for a simple request for my cream cheese rangoons and my chicken egg rolls to be fresh and the girl who answered the phone was very rude and she asked is there anything else but with an attitude like yeah im calling to request my sides fresh cause sometimes they be giving the uber eats orders or doordash orders all the old stuff like if you dont like your job just quit like my bad for even calling this was at 12:30 pm 11/04/25 please something has to be done with these workers that don’t want to work it’s a restaurant yeah I can call anytime to make a request cause the last time it wasn’t good but that’s the point of reviews to improve and it looks like there’s no improvement at all
Atmosphere: 1
Food: 1
Service: 1
i try to call this store but they never pick up the phone, i want to place a specific order and can’t
Service: 1
I wanted to thank Obie Q. For the amazing customer service provided by him. He was very attentive with our order, kind with the service. We are from San Diego and unfortunately we don’t witness this kind of service down here. The whole team was in the A Game which got us in and out quickly. Thank you Obie Q. I hope they recognize your kindness and attentiveness, you definitely are a great asset to their company 🙏🏼 ⭐️ ⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
As an Uber eats driver and a customer of Panda on Roscoe and Topanga I expect to be treated like I treat the staff there with respect. I was picking up an order today for Uber eats, just doing my job, ans as I was walking in one of the cooks said a very rude and disrespectful remark about me to another employee there that is usually a cashier or serves the food. I know the rude negative remarks were towards me because I was the only female walking in and the only other person in restaurant was a gentleman ordering. The comment was made in reference to a female. Both of the males comments and remarks about me were extremely disrespectful. And the whole staff working there laughed. No one deserves to be treated disrespectfully. Please show respect as were only doing our job as Uber eats/doordash drivers. I am not there to be liked, just simply treated with respect as I also show your staff respect. I will get their names and call corporate. Even if it doesnt make a difference I will still call Corporate.
Atmosphere: 1
Food: 1
Service: 1
Woman coughed into her ungloved hands while preparing my food. Had to cancel my order due to the general lack of hygiene
Service: 1
Not busy, I always go there when I visit Vallarta.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chow Mein
There is no line in the evening, the staff is very nice. And there's plenty of parking space near the place.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chow Mein
Clean . Fast . Friendly. And again it is clean and staff keep cleaning all the time. Thank you:)
Atmosphere: 5
Food: 5
Service: 5
Clean . Fast . Friendly. And again it is clean and staff keep cleaning all the time. Thank you:)
Restaurantji Recommends
This location is usually on point. Well, not Sunday 6/9/24 around 4:00 PM. I went in for my usual Two Item Entree Plate. They were down to the bottom of the barrel on the Honey Sesame Chicken, barely enough for one side. I asked the worker how long for fresh Honey Sesame Chicken and the worker said 6 minutes before a fresh batch would be ready. Good thing I wasn’t in a rush or wanted two entree sides of the Honey Sesame Chicken. I go back after 6 minutes and start my order and when I asked for two orders of the Veggie Spring Rolls, they didn’t have any and all the worker said “We don’t have any Veggie Spring Rolls”. He didn’t even clarify if they didn’t have any at the moment or at all. I told him to cancel my order and I went south on Topanga Blvd to the Panda Express near Vanowen Ave. That location was on point!! They had full portions of pretty much all of the entrees and they had Veggie Spring Rolls ready to go!! I don’t quite get how you can allow your options to run low or run completely out, when a customer can walk in at any minute and want the item or items that you failed to prepare and have ready.
Food is good the portions are horrible. Even the fried rice they barely put anything for a double order. The one star is for the super stingy portions. Rather go to small mom and pop Chinese restaurant.
Atmosphere: 5
Food: 3
Service: 5
Food is good the portions are horrible. Even the fried rice they barely put anything for a double order. The one star is for the super stingy portions. Rather go to small mom and pop Chinese restaurant.
Atmosphere: 5
Food: 3
Service: 5
My friend and I got food poisoning when we ate here.
Title: Disappointing Experience at Panda Express - Topanga and Roscoe Location
My recent visit to Panda Express at the Topanga and Roscoe location left me thoroughly dissatisfied and frustrated. Upon arrival, I was disappointed to find out that they were out of chicken egg rolls, a staple item on their menu. This was only the beginning of a series of disappointments.
The chow mein I ordered was dry and hard, lacking any semblance of freshness or flavor. Similarly, the fried rice suffered from the same fate, being dry and tough to chew. To add insult to injury, when I inquired about the availability of firecracker shrimp, I was met with another disappointment - not only was it not available, but there were remnants of other dishes left in the serving bowl.
When I politely asked if they could prepare more firecracker shrimp, I was met with resistance from the manager, who claimed it would take six minutes but refused to accommodate my request, citing concerns about waste. This exchange left me questioning whether the focus was on customer satisfaction or merely adhering to rigid operational protocols.
Despite the fact that it was only 8pm and the closing time was not until 10pm, it seemed as though the staff had already mentally checked out for the evening. This lack of attentiveness and willingness to accommodate customer requests is unacceptable, especially considering the reputation of a chain like Panda Express.
Needless to say, my experience at this Panda Express location was far from satisfactory, and I have no intention of returning in the future. I would caution others against visiting this location and instead suggest seeking out alternative dining options where customer satisfaction is prioritized.
Atmosphere: 1
Food: 1
Service: 1
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