Rude confrontational security leading to a future potential lawsuit escalating “power” for no reason to a patron spending 20+ 10 min before close.
There’s a respectful way to engage patrons and I’ll never be back and never recommend this establishment to anyone as a 20 year customer service Manager. I will actually be reaching out to my lawyer for the legalities of my rights
Ryan Perez
What a vibe! Came for a draft beer, stayed for another (the mystery was worth it). Surprised by a personal magic show, right beside me at the bar!
Professional staff, easy to talk to, and matching an atmosphere you cannot only visit once.
Megan Haynes
Things were better when they didn't charge to get in. They also have very expensive drinks kinda not worth paying 27 dollars for 1 drink. Thats outrageous. 😔
chad korsgard
Fun bar/night club to go to.
Michael Cruz
Dope little gem in the valley. They have magicians from the magic castle and a live jazz band on Thursdays...got to say though it's in a room modeled after the shining. Oh I almost forgot they have karaoke on Thursdays too!!!! So much fun!
Jacob Patrick
Getting there.
jasmine J
This place is one I've been going to for years. However as of last year I started to not like this place due to the very very nasty/ rude employees that have joined. Manager VICTORIA is one of the rudest people I've ever met, with no accountability and understanding of what it means to be kind. Any feedback given to her is met with a nasty responses such as “what do you want me to do about it” and loves to encourage people to leave. she also has personal vendettas against people, and if she doesn't like you or your man you will not be coming back. Horrible for a place i started going to when it was just a hole in the wall. I miss the open minded, fun, and friendly environment the rabbithole was known for. I wish the owner Alexander actually cared still but he might be too busy with other things, because you also used to seem him around a lot and he was an interesting person to talk to.
Atmosphere: 2
Food: 1
Service: 1
Liz Durfee
Firstly ask to see the owner Alex because he will rock your world! Secondly let Sydney or Veronica make your delicious drinks because their vibe and skills are bar none! 😉 You won't ever have a bad time here! 😜
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rabbit Hole Bar, I Recommend Down the Rabbit Hole You Wont Be Dissapointed
Kathy Garcia
This place is unique and has a great vibe. No food is offered but the drinks are well served and taste great! Service is also pretty attentive, love the themed bar and bar seats! Highly recommend the dirty martini and playing beer pong! They also have a chess game setup!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rabbit Hole Bar, I Recommend Down the Rabbit Hole You Wont Be Dissapointed
Simone Linscomb
Absolutely TERRIBLE TERRIBLE customer service. We got there at 1am, bar stops serving at 145. We came here about 2 weeks ago at the same time and got drinks without an issue. We stood at the bar unassisted for almost 30 minutes. All 3 bartenders passed us up and tended to the other few people at the bar. We tried to transition to the other end of the bar since no one was tending to our side. The place had a good amount of people dancing around but bar was NOT crowded. We noticed the bartenders counting their tips and closing out tabs 30 minutes prior to the last call and we just knew we wouldn't get assisted when we kept getting ignored. Let me also mention we paid to get in. We were at the location with enough time to buy a few rounds of drinks and couldn't because of the nonchalant staff ready to leave and mentally clocked out. We brought this to the manager Victorias attention just to inform her of us not appreciating tonight's service and she immediately said "OKAY....AND WHAT DO YOU WANT ME TO DO". We immediately looked confused. I said "aren't you the manager?" And she said "I AM, so like I said, what do you want me to do. It's not my fault you decided to come to a bar at 1am". I'm baffled. I told her she had a very nasty attitude and she proceeded to tell the security to escort us out as we were already leaving. I've experienced poor service before but Never have I experienced poor service before but Never have I ever experienced management act so nasty to a very basic statement regarding their staff.
We have also seen the owner respond very nastily to undesirable comments on yelp so l expect that coming soon. I also would absolutely hate to have to pull the discrimination card but it sure felt like it considering we were the only of our kind there.
I always have fun when I come here with my friend ! I feel safe with the security guard, they'll walk you to your car if ur ever feeling unsafe. And the workers are so cute ! Esp around October with their Halloween costumes !! And if you're like me who doesn't drink alcohol, they're sweet enough to accommodate (:
Atmosphere: 5
Food: 5
Service: 5
Cid
Crooked establishment they charged our card $107 just for two mediocre drinks 👎🏽
Atmosphere: 1
Service: 1
Lauren Salisbury
What a hidden vibe for a Tuesday night! Me and my friend were visiting LA and randomly came across the rabbit hole. Such a cool bar and the bar staff made it that much better! Games + karaoke where everyone got involved generally was not expecting to have one of the best nights! Victoria who worked there was honestly the best! Deffo will be back
Atmosphere: 5
Service: 5
Ivar Morante
Very popular place in the West Hills area they have a dj over the weekend, and the place is alright to stop and get a drink.
Atmosphere: 3
Food: 3
Service: 3
John P
This place is like no othe owner Alexander is top-notch. Along with the staff that go above and beyond kitty victoria Mike Their customer service and friendliness is above the rest They have Different events For each day of the week I highly recommend ? It's an experience like no other
Rude confrontational security leading to a future potential lawsuit escalating “power” for no reason to a patron spending 20+ 10 min before close.
There’s a respectful way to engage patrons and I’ll never be back and never recommend this establishment to anyone as a 20 year customer service Manager. I will actually be reaching out to my lawyer for the legalities of my rights
What a vibe! Came for a draft beer, stayed for another (the mystery was worth it). Surprised by a personal magic show, right beside me at the bar!
Professional staff, easy to talk to, and matching an atmosphere you cannot only visit once.
Things were better when they didn't charge to get in. They also have very expensive drinks kinda not worth paying 27 dollars for 1 drink. Thats outrageous. 😔
Fun bar/night club to go to.
Dope little gem in the valley. They have magicians from the magic castle and a live jazz band on Thursdays...got to say though it's in a room modeled after the shining. Oh I almost forgot they have karaoke on Thursdays too!!!! So much fun!
Getting there.
This place is one I've been going to for years. However as of last year I started to not like this place due to the very very nasty/ rude employees that have joined. Manager VICTORIA is one of the rudest people I've ever met, with no accountability and understanding of what it means to be kind. Any feedback given to her is met with a nasty responses such as “what do you want me to do about it” and loves to encourage people to leave. she also has personal vendettas against people, and if she doesn't like you or your man you will not be coming back. Horrible for a place i started going to when it was just a hole in the wall. I miss the open minded, fun, and friendly environment the rabbithole was known for. I wish the owner Alexander actually cared still but he might be too busy with other things, because you also used to seem him around a lot and he was an interesting person to talk to.
Atmosphere: 2
Food: 1
Service: 1
Firstly ask to see the owner Alex because he will rock your world! Secondly let Sydney or Veronica make your delicious drinks because their vibe and skills are bar none! 😉 You won't ever have a bad time here! 😜
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rabbit Hole Bar, I Recommend Down the Rabbit Hole You Wont Be Dissapointed
This place is unique and has a great vibe.
No food is offered but the drinks are well served and taste great!
Service is also pretty attentive, love the themed bar and bar seats!
Highly recommend the dirty martini and playing beer pong!
They also have a chess game setup!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rabbit Hole Bar, I Recommend Down the Rabbit Hole You Wont Be Dissapointed
Absolutely TERRIBLE TERRIBLE customer service. We got there at 1am, bar stops serving at 145. We came here about 2 weeks ago at the same time and got drinks without an issue. We stood at the bar unassisted for almost 30 minutes. All 3 bartenders passed us up and tended to the other few people at the bar. We tried to transition to the other end of the bar since no one was tending to our side. The place had a good amount of people dancing around but bar was NOT crowded. We noticed the bartenders counting their tips and closing out tabs 30 minutes prior to the last call and we just knew we wouldn't get assisted when we kept getting ignored. Let me also mention we paid to get in. We were at the location with enough time to buy a few rounds of drinks and couldn't because of the nonchalant staff ready to leave and mentally clocked out.
We brought this to the manager Victorias attention just to inform her of us not appreciating tonight's service and she immediately said "OKAY....AND WHAT DO YOU WANT ME TO DO". We immediately looked confused. I said "aren't you the manager?" And she said "I AM, so like I said, what do you want me to do. It's not my fault you decided to come to a bar at 1am". I'm baffled. I told her she had a very nasty attitude and she proceeded to tell the security to escort us out as we were already leaving. I've experienced poor service before but Never have I experienced poor service before but Never have I ever experienced management act so nasty to a very basic statement regarding their staff.
We have also seen the owner respond very nastily to undesirable comments on yelp so l expect that coming soon. I also would absolutely hate to have to pull the discrimination card but it sure felt like it considering we were the only of our kind there.
Service: 1
Restaurantji Recommends
I always have fun when I come here with my friend ! I feel safe with the security guard, they'll walk you to your car if ur ever feeling unsafe. And the workers are so cute ! Esp around October with their Halloween costumes !! And if you're like me who doesn't drink alcohol, they're sweet enough to accommodate (:
Atmosphere: 5
Food: 5
Service: 5
Crooked establishment they charged our card $107 just for two mediocre drinks 👎🏽
Atmosphere: 1
Service: 1
What a hidden vibe for a Tuesday night! Me and my friend were visiting LA and randomly came across the rabbit hole. Such a cool bar and the bar staff made it that much better! Games + karaoke where everyone got involved generally was not expecting to have one of the best nights! Victoria who worked there was honestly the best! Deffo will be back
Atmosphere: 5
Service: 5
Very popular place in the West Hills area they have a dj over the weekend, and the place is alright to stop and get a drink.
Atmosphere: 3
Food: 3
Service: 3
This place is like no othe owner Alexander is top-notch.
Along with the staff that go above and beyond kitty victoria Mike Their customer service and friendliness is above the rest They have Different events For each day of the week I highly recommend ? It's an experience like no other
Atmosphere: 5
Food: 5
Service: 5
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