I ordered an ice cream cake 2 weeks ago to pick up today (Sat. May 17th) for my Daughter’s birthday party. The only girl working there had no idea we had 5 other orders ready, but had no idea I had even ordered a cake until I showed her my order confirmation, which she said wasn't for today, but for May 17th (which is today). She said she would make it but it would take around 2 hours, which wasn't possible as we had to be at the party we had planned. So we had to pick from what they had ready at the store. My daughter picked a cake that costed slightly more than what we had ordered, though it wasn't nearly as nice as what we paid for. Adter calling her manager, she refused to match the price of what we had ordered, or even give us the slightest discount for their obvious error, which left me no choice but to pay the difference for the cake we were forced to buy instead, and she was pretty rude to us on top of that. I will not be going back to Baskin Robbins again, and though I was bummed to hear that they are closing down most of their locations, it isn't hard to see why their business is failing. They don't deserve to operate with the way they treat their customers. Now I think they are getting what they deserve by slowly going out of business. Good riddance.
Deanna Delgado
Our milkshakes were the consistency of water :(
Deanna Delgado Prichard
Our milkshakes were the consistency of water :(
Chak P (A helpful guide)
Just couple of tables in a small shop, right in the middle of parking lot with no outdoor seating and with loud service person, treating every customer like a kid would be treated in an icecream shop. And, no waffle cups, but only cones.
Kid-friendliness: Exhausted employees who shouldn't be serving kids.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Banana Split, Pralines 'N Cream
Yan Banales-Garcia
banana splits go hard
Atmosphere: 5
Food: 5
Service: 5
Lindy Yilmaz
This store was not open at 11.15am
Julian Campbell
Just ordered a fudge cake from hereon UberEats. This is a 33$ item that my driver said they couldn’t decorate with whip cream and cherries cream because it didn’t fit it in the box. Just put some cream and cherries in a separate containerr, guys. I really would’ve appreciated it
T Pritchett
10/11/23 this shop is being remodeled, so not open
Ann Peters
Ordered a birthday cake online. Cake wasn’t ready, order wasn’t received by the store or was lost. No cake for our party. They said we could pick one from the case but they were the same 2 flavors. Owner is never around to handle these things. High school kids run this place. They are clueless. Nothing was done to rectify the situation or apologize. No gift card or anything. They just don’t care.
Terilynn Bench
We love our Capitola Baskin Robbins! Great customer service, and always delicious flavors. They also have a great cake selection!
We love our Capitola Baskin Robbins! Great customer service, and always delicious flavors. They also have a great cake selection!
Ronny “Jo” Henry
Nothing against Baskin-Robbins employee came out to my car thinking I had a drone and flying around and chasing him I came from Pizza to the heart to park to eat my pizza he came hitting on my car causing problems cursing at me when I had no drone to fly Mexican male with goatee rides electric skateboard
Drew
Not gonna lie, it was pretty damn good! Me and the Mrs. were quite happy.
Jon H
Nothing against Baskin-Robbins employee came out to my car thinking I had a drone and flying around and chasing him I came from Pizza to the heart to park to eat my pizza he came hitting on my car causing problems cursing at me when I had no drone to fly Mexican male with goatee rides electric skateboard
jonnyboy 1997
Nothing against Baskin-Robbins employee came out to my car thinking I had a drone and flying around and chasing him I came from Pizza to the heart to park to eat my pizza he came hitting on my car causing problems cursing at me when I had no drone to fly Mexican male with goatee rides electric skateboard
I ordered an ice cream cake 2 weeks ago to pick up today (Sat. May 17th) for my Daughter’s birthday party. The only girl working there had no idea we had 5 other orders ready, but had no idea I had even ordered a cake until I showed her my order confirmation, which she said wasn't for today, but for May 17th (which is today). She said she would make it but it would take around 2 hours, which wasn't possible as we had to be at the party we had planned. So we had to pick from what they had ready at the store. My daughter picked a cake that costed slightly more than what we had ordered, though it wasn't nearly as nice as what we paid for. Adter calling her manager, she refused to match the price of what we had ordered, or even give us the slightest discount for their obvious error, which left me no choice but to pay the difference for the cake we were forced to buy instead, and she was pretty rude to us on top of that. I will not be going back to Baskin Robbins again, and though I was bummed to hear that they are closing down most of their locations, it isn't hard to see why their business is failing. They don't deserve to operate with the way they treat their customers. Now I think they are getting what they deserve by slowly going out of business. Good riddance.
Our milkshakes were the consistency of water :(
Our milkshakes were the consistency of water :(
Just couple of tables in a small shop, right in the middle of parking lot with no outdoor seating and with loud service person, treating every customer like a kid would be treated in an icecream shop. And, no waffle cups, but only cones.
Kid-friendliness: Exhausted employees who shouldn't be serving kids.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Banana Split, Pralines 'N Cream
banana splits go hard
Atmosphere: 5
Food: 5
Service: 5
This store was not open at 11.15am
Just ordered a fudge cake from hereon UberEats. This is a 33$ item that my driver said they couldn’t decorate with whip cream and cherries cream because it didn’t fit it in the box. Just put some cream and cherries in a separate containerr, guys. I really would’ve appreciated it
10/11/23 this shop is being remodeled, so not open
Ordered a birthday cake online. Cake wasn’t ready, order wasn’t received by the store or was lost. No cake for our party. They said we could pick one from the case but they were the same 2 flavors. Owner is never around to handle these things. High school kids run this place. They are clueless. Nothing was done to rectify the situation or apologize. No gift card or anything. They just don’t care.
We love our Capitola Baskin Robbins! Great customer service, and always delicious flavors. They also have a great cake selection!
Restaurantji Recommends
We love our Capitola Baskin Robbins! Great customer service, and always delicious flavors. They also have a great cake selection!
Nothing against Baskin-Robbins employee came out to my car thinking I had a drone and flying around and chasing him I came from Pizza to the heart to park to eat my pizza he came hitting on my car causing problems cursing at me when I had no drone to fly Mexican male with goatee rides electric skateboard
Not gonna lie, it was pretty damn good! Me and the Mrs. were quite happy.
Nothing against Baskin-Robbins employee came out to my car thinking I had a drone and flying around and chasing him I came from Pizza to the heart to park to eat my pizza he came hitting on my car causing problems cursing at me when I had no drone to fly Mexican male with goatee rides electric skateboard
Nothing against Baskin-Robbins employee came out to my car thinking I had a drone and flying around and chasing him I came from Pizza to the heart to park to eat my pizza he came hitting on my car causing problems cursing at me when I had no drone to fly Mexican male with goatee rides electric skateboard
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