Dairy Queen Grill & Chill

816 Bay Ave, Capitola
(831) 475-8325

Recent Reviews

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The A

Very expensive mini Blizzard. $7+ for the smallest. Better to get a meal that includes the slightly larger Blizzard and throw the burger away.

Atmosphere: 2

Food: 4

Service: 3

L

Food was super over priced! A meal for two comes out to around $60. The service was pretty quick, but no amount if customer service can back up these prices.

Atmosphere: 2

Food: 1

Service: 3

Recommended dishes: French Fries, Chicken Strips, Cheeseburger

Victoria Pasquinelli

Pretty bad service at the window, paid for extra fudge, didn't get it. And our blizzards were served right side up, when they are supposed to be served upside down or they are free. The guy said "oh they have whip cream..." Never again..

Atmosphere: 3

Food: 2

Service: 1

edgar vasquez

Manager was drilling the young ppl working there because of a mistake that was made at drive threw. All the workers were humble and polite , She should freshen up on How to handle people and not blow up on them in front on customers .

Atmosphere: 1

Food: 5

Service: 4

Recommended dishes: French Fries, Chicken Strip Combo

Pamela Avellino

Awesome people and food!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Oreo, Rings, Ice Cream Cake, Kids Hamburger, Banana Split

Nick Cannon

I’m deeply disappointed with my recent visit to this Dairy Queen. The behavior of the staff was not only disrespectful but also alarmingly unprofessional. I experienced what I can only describe as racially biased treatment. From the moment I entered, it was clear that I was being singled out and treated differently because of my appearance.

This kind of behavior is completely unacceptable in any establishment, especially one that should be welcoming to all. I sincerely hope that the management takes immediate action to address this issue, ensuring that all customers receive the respect and fair treatment they deserve.

Atmosphere: 1

Food: 1

Service: 1

Frank Perez

It's still one of the best places for a burger, shake, or some ice cream, and they even offer ice cream cakes. The staff was great, and the food was excellent.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Chicken Strip Basket, Kids Hamburger

Jaime Acosta

I LOVE ICE CREAM!

Atmosphere: 5

Food: 5

Service: 5

marc schnell

Absolutely horrible service. They had a $7 meal deal posted in the windows, and at both the drive-thru and in-person ordering menus. This $7 meal deal said nothing about any exclusions. We were informed when we ordered them, that they would not honor that meal deal after 4:00 p.m.. . I inform them that a posted sign meant they had to honor a price, to which he asked his manager, and the manager said no. This manager was too busy sitting in the corner chatting with his buddies to even come over and assist. I have pictures of these signs, and they said and absolutely nothing about any time frame. We left without eating at the restaurant after the condescending workers were laughing about us wanting something they wouldn't sell us.

Atmosphere: 1

Food: 1

Service: 1

Crooks Raid

I recently had a terrible experience at Dairy Queen. From the moment I walked in, the service was awful. The staff was incredibly rude and seemed uninterested in helping customers. The restaurant was dirty, with trash overflowing from bins and tables that hadn't been cleaned in ages. When I finally received my order, it was completely wrong. The food was cold, soggy, and tasted like it had been sitting out for hours. To top it off, the ice cream was melted and runny. This was by far the worst experience I've ever had at a Dairy Queen, and I will not be returning. Avoid this place at all costs!

Atmosphere: 1

Food: 1

Service: 1

PUGAGTO

I drove from salinas to enjoy a meal with my son. Manager was rude and really bad customer service. Food was ok. I have a kidney disease and manager didn’t let me use the restroom he told me it was closed you can go across the street. ? never going back.

Atmosphere: 1

Food: 3

Service: 1

Bliss Billo

The staff is an absolute delight! I went there to treat my visiting brother with blizzards (and a pup cup for my dog too!), and we had a blast. The owner was there, possibly training someone new, and her respect and kindness toward her staff was wonderful to see. Great vibes!

Parking: Located in a small shopping center with lots of parking, even for bigger vehicles or RVs. And the drive-thru has no overhang and is nice and wide, so you could even drive a bus through it

Wheelchair accessibility: There are two doors - one is heavy and standard, with a difficult curb, but the other is lighter, with a ramp that's not too steep, and a curb that wouldn't be too difficult to get over. The soda fountain doesn't have much maneuvering room but the front counter is low enough that a seated customer could still see over it; and I noticed three indoor and one outdoor seats that had wheelchair spaces. But since it's near the main street which can get a bit loud, so customers with sensory issues might prefer the drive-thru

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Strip Basket

Krystle

Gabriel provided the best customer service an very friendly. His smile made my day brighter along with the food!

Atmosphere: 5

Food: 5

Service: 5

Luca Devin

Love it

Dietary restrictions: Dairy free options

Atmosphere: 5

Food: 5

Service: 5

Helen Nourishad

The food was bad. I just can't get over how bad it was. ?

Atmosphere: 3

Food: 1

Service: 3

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