IHOP
1549 41st Ave, Capitola
(831) 475-0540
Recent Reviews
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Edit #2:
I got a generic response saying that I should go to their link and franchisee will follow up. So, I went to the link, filled out their quick survey and haven't heard from them since then. It's been a week. I looked over some of the other recent negative reviews and most of them mention oily nasty food. The response from IHOP is the same as to my review -- a generic copy-paste. It's a shame... the first couple of visits were awesome and something clearly has gone wrong with this location.
Edit #1:
Our family's first two visits were great. You can see my old review below. However, after two more visits, I can no longer recommend this place.
During our third visit, we waited a very long time to be sat down, even though it was not busy, lots of tables were empty and staff were just sitting and chatting at a few corner tables. Maybe they had a staff meeting... not sure. It took a long time to get our food and my burger tasted very stale and everyone's food was very greasy. We were out of drinks halfway through our meals and our waiter never came by to check up on us during our dining session.
On our fourth visit, the place was not busy either and we sat down pretty quickly. However, it took about 15 minutes for anyone to come by to take our order. It took about 40 minutes to get our food. Everyone's food was so gross and greasy that most of us couldn't even finish it. I felt very sick afterwards from all the grease. My daughter couldn't even finish half of her pancakes because grease or oil was sipping out of them. When I went to the bathroom, I observed two of the employees do their business and then walk out without washing their hands. Disgusting. Lastly, the place was absolutely filthy, with food all over the floor. Before we sat down, I had to brush off food from my chair and table.
Old review:
Very good food. Lots of selection and tastes great. I've been here with my family for lunch and dinner, so far, and both times were great. Service is pretty decent -- wait times are not long and they're attentive.
Was on a motorcycle ride and decided to go to IHOP
Clean and bright interior. Wait staff was incredibly friendly!
Good place for the whole family.
We never got to eat breakfast. Was a 30/40 minute wait. There was a waiting list and most of the tables were empty so I didn’t understand why there was such a long wait time.
Burgers are great and the staff is very friendly
The steak omelette was delicious!
I ordered the sirloin steak tips with hash browns and eggs.i also got the appetizer sampler.The appetizers were over cooked.The oil needs to be changed as the food looked brown and oily.The sirloin tips had a sweet taste nasty taste to it.Maybe if it didn't have that sweet taste maybe it would be good.I had to wait for a refill of my drink even though I placed my empty cup at the end of the table to let them know I needed another drink.The waitress just kept walking past my table and didn't ask if I needed anything or asked if I was ok with my order.I spent 21 on just my main course and 16 for the appetizer my drink was 5.My total was 45 and felt it was a big disappointment.
Took way to long
Food was great
Restaurantji Recommends
Breakfast for dinner 🫡 everything delicious as usual.
Everything about this place is unorganized chaos. Was ignored at the host stand..did. ot seat me in a timely manner and only two people r unning the floor.
It was my birthday and I had to have pancakes...but they didn't have diet syrup...but they have great food..
Great burgers
It feels like it's 50 degrees or colder 🥶 in here which doesn't make for enjoyable experience 12/29/24 7:30 pm. The xmas ornaments hanging from the ceiling are swinging in the breeze from A/C.
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