Absolutely horrendous experience
Food that was to be ready on 30 min - was not ready even after 3 hours- so misleading information while ordering food
And than the staff was rude and disrespectful
No one cares
Don’t care about customer service
Jennifer Maye
Y’all know today would be crazy!! Order yesterday for pickup. Get there at 7pm still not ready!! Then your workers have the nerve to have attitudes
Christie Rich Hohlstein
Cancelled our order after we waited hours for it!🤬
Chris Harris
The boneless wings are literally nuggets and you get enough fries for 2 people with the 4 person value meal.
Was not impressed
Wouldn’t order again
Jenn Riley
I genuinely cannot believe the circus I just experienced. I ordered delivery through their own app, paid for everything, and somehow still ended up with no extra ranch, no drink, and a meal that arrived SOAKED in fryer oil like it took a relaxing spa day in hot grease. I opened the bag and thought I was being pranked.
And instead of owning it, they had the nerve to blame the DoorDash driver and act like he stole the ranch and the drink… as if he said, “Yeah, forget the food, lemme risk my job for a $1.25 ranch cup.” Be serious.
Then—THEN—they told me they won’t give me a refund, only a store credit I have to use within 10 days. So I’m supposed to roll the dice again and hope my next meal doesn’t arrive floating like a deep-fried life raft?
This whole experience was so chaotic I honestly need a refund for my time, sanity, AND appetite.
Amanda Rogers
Absolutely disgusting. The hickory BBQ wings and hot wings were incredibly salty. The fried cajun corn and fries were covered in salt and Tony's. you couldn't tell you were eating anything other than a saltlick. the corn in the picture showed full nibblers, but we got one nibbler cut into 5 pieces.
$45 for my family to eat leftover pizza and tater tots.
Aimee Webb
Food was literally cold and soggy
Debbie Boyle
Went in there Sunday around 7:30. The place was so dirty. The employees were talking so loud like it was party time. The wings your to exspensive for what you got. Will not go back.
Teddy Perea
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
Bridgett D Jones
it the one in belleville il for some reason they always be missing food or it dont be cooked,and they have no working phone number.
One of the main reasons I went to wing stop is the real French Fries, well now they are apparently frozen and while no terrible they are no very good, certainly a huge let down, see ya later!!!!
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Paulo Medina
Im from out of town, showed up to order to be told I had to order online.... while being in the store in person. The employee was very nice and explained to me the manager doesn't give them access to the register, so they can't take in person orders. My phone was dead, and once I got it charged it was very confusing to order. Eventually I ordered online and it took forever.
Atmosphere: 1
Food: 1
Service: 1
Marcia M
There’s ALWAYS without a doubt missing something in my order. I paid for two meals. received two fries and just one order of wings. I wouldn’t done better without a fry or a drink but I was given two of everything but the one thing I went for.
Atmosphere: 1
Food: 2
Service: 1
kenny
Hell NO NASTY AND WAY WAY WAY GREASY, stay away from this place, the food is substandard at best, employees are rude.
Absolutely horrendous experience Food that was to be ready on 30 min - was not ready even after 3 hours- so misleading information while ordering food And than the staff was rude and disrespectful No one cares Don’t care about customer service
Y’all know today would be crazy!! Order yesterday for pickup. Get there at 7pm still not ready!! Then your workers have the nerve to have attitudes
Cancelled our order after we waited hours for it!🤬
The boneless wings are literally nuggets and you get enough fries for 2 people with the 4 person value meal. Was not impressed Wouldn’t order again
I genuinely cannot believe the circus I just experienced. I ordered delivery through their own app, paid for everything, and somehow still ended up with no extra ranch, no drink, and a meal that arrived SOAKED in fryer oil like it took a relaxing spa day in hot grease. I opened the bag and thought I was being pranked. And instead of owning it, they had the nerve to blame the DoorDash driver and act like he stole the ranch and the drink… as if he said, “Yeah, forget the food, lemme risk my job for a $1.25 ranch cup.” Be serious. Then—THEN—they told me they won’t give me a refund, only a store credit I have to use within 10 days. So I’m supposed to roll the dice again and hope my next meal doesn’t arrive floating like a deep-fried life raft? This whole experience was so chaotic I honestly need a refund for my time, sanity, AND appetite.
Absolutely disgusting. The hickory BBQ wings and hot wings were incredibly salty. The fried cajun corn and fries were covered in salt and Tony's. you couldn't tell you were eating anything other than a saltlick. the corn in the picture showed full nibblers, but we got one nibbler cut into 5 pieces. $45 for my family to eat leftover pizza and tater tots.
Food was literally cold and soggy
Went in there Sunday around 7:30. The place was so dirty. The employees were talking so loud like it was party time. The wings your to exspensive for what you got. Will not go back.
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
it the one in belleville il for some reason they always be missing food or it dont be cooked,and they have no working phone number.
Restaurantji Recommends
One of the main reasons I went to wing stop is the real French Fries, well now they are apparently frozen and while no terrible they are no very good, certainly a huge let down, see ya later!!!!
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Im from out of town, showed up to order to be told I had to order online.... while being in the store in person. The employee was very nice and explained to me the manager doesn't give them access to the register, so they can't take in person orders. My phone was dead, and once I got it charged it was very confusing to order. Eventually I ordered online and it took forever.
Atmosphere: 1
Food: 1
Service: 1
There’s ALWAYS without a doubt missing something in my order. I paid for two meals. received two fries and just one order of wings. I wouldn’t done better without a fry or a drink but I was given two of everything but the one thing I went for.
Atmosphere: 1
Food: 2
Service: 1
Hell NO NASTY AND WAY WAY WAY GREASY, stay away from this place, the food is substandard at best, employees are rude.
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