Cinépolis Luxury Cinemas La Costa Paseo Real
$$ • American, Bars, New American
Hours:
6941 El Camino Real, Carlsbad
(760) 827-6700
About Cinépolis Luxury Cinemas La Costa Paseo Real
Recent Reviews
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The Hamlin, Florida theater was so cold that we had to wear heavy winter coats, and we still cold. Everyone else has to wear coats too. The fries for 2 dishes were extremely cold. No napkins. 3rd entree was 15 minutes after other entrees. Drink came 10 minutes after entree. No ketchup. No communication. No updates. No apologies. Simply inexcusable and horrible.
Card was charged three times for our food order. It's been six days and no refund is on the horizon. Repeated calls with the corporate office offering a lot of really convoluted explanations. The "best" suggestion? "Next time go up to the front and pay."
I'm fairly certain there will never be a next time.
Really sad that it appears our only recourse is a bad review and are still out $130.
We love coming here (Austin TX location) - it's clean, quick and nice service. Love the seats and swing tables. The restrooms are usually clean and in working order.
However, I hate the per ticket fee - $9 extra for 4 tickets.
Menu
Hours
| Monday | 11:00 AM - 11:00 PM |
| Tuesday | 11:00 AM - 11:00 PM |
| Wednesday | 11:00 AM - 11:00 PM |
| Thursday | 11:00 AM - 11:00 PM |
| Friday | 11:00 AM - 11:00 PM |
| Saturday | 11:00 AM - 11:00 PM |
| Sunday | 11:00 AM - 11:00 PM |
People in Carlsbad Also Viewed
Cinépolis Luxury Cinemas La Costa Paseo Real offers a good location and a new food menu, which is considered an upgrade. The staff is generally described as friendly and accommodating, with many customers noting the convenience of ordering from their seats. However, there have been ongoing issues with service, including delayed responses to requests and incorrect billing. Recent reviews mention that most of the recliners are broken, and there have been cleanliness concerns in the restrooms. Despite these issues, the cinema's cleanliness, including seating, has received positive remarks. The availability of caramel popcorn and unlimited refills on large popcorn remains a highlight, along with good shakes. It is suggested that service improvements and maintenance be made to ensure a consistently good experience.