Customer service definitely overshadows the food! Waiting several minutes to get a soda refill when there are NO customers at the counter is just ridiculous. It takes a really long time to place your order (add additional time to cook it - which I understand since it's fresh).Food handling - the person cooking & prepping the food, also takes orders and handles money with the same gloves!When we finally got our food, everything was hot. The fries were really good and perfectly seasoned. I ordered a turkey burger, which was moist and also had a good flavor. They offered a free refill on fountain drinks while dining inside, although it may take a few minutes for someone to come to the counter to help you.Overall we were satisfied with our meal. Everything was good, but I doubt I'll wait that long again for a burger.
Atmosphere: 3
Food: 5
Service: 2
Rick Lampkins
The owner refused to honor a postmates order that I had for pick up. It was list as restaurant being open at 10 am and at the time of my order was 11:40. I called to ask why my order was not made and the owner said for me to cancel my order and that he wouldn't make my order for the next 10 minutes. This customers was completely unsatisfactory. I will not recommend nor will I order from this terribly black owned restaurant. Terrible customer service!!!!
Beaautiful Lillie
Be aware!!!! Do not come to this location I've been to the other location and was way more respectful and actually have everything there I placed my order at 2:47 for pick up I order chili cheese fries and 2 burgers and 2 tacos I was so looking forwards to the chili cheese fries my main reason I went and spent so much money!! I get a text saying I was getting a refund but didn't tell me for what I had to call and ask why they say for the chili cheese fries I asked could I just get a refund for my order because the main thing I was going there for wasn't available I was told no that I could come pick my order up mind you I get there at the estimate time I was suppose to, to receive my order I even asked inside could I get my refund I was told no again because the food had supposedly dropped already mind you I had to wait an additional 20 mins for food I already didn't want anymore moral of the story do not order online if you want to try this place it's a scam!!!!! Paid 41$ for 2 little sliders 2 turkey tacos that was so bland and 2 canned sodas please save your money make it at home taste the same or better!!!
Atmosphere: 1
Food: 2
Service: 1
Darlene Frazier
I've never eaten so many turkey burgers before eating at the Carson location and everyone that I've brought have had the same experience of eating the best burgers compared to other locations. The owners are great as well as the service and the food! My only regret is that if I'm with a group I'm ordering first. LolParking: I usually find parking but it may be a challenge for an event
King burgers were huge I was full afterwards. I couldn't finish my fries but I wanted to. Top tier service and I'm glad I
Atmosphere: 5
Food: 4
Service: 5
Sophia Hervey
My husband and I visited we ordered 1 double king burgers 1 king combo $34. My husband asked for chili and they were out in the middle of the day.Although they give you a lot of meat it had no flavor whatsoever.Very Limited lettuce,tomato's,Onions and relish my fruit punch was watered down. They charge $2 for chili peppers I was like wow. I believe in giving business a try! but was very disappointed. I wrote my concerns on their IG page but my comments were deleted guess they only looking for positive comments. I will not be visiting again.
Atmosphere: 4
Food: 1
Service: 4
Keela Jackson
My husband, son and I went to this establishment today and as soon as you walk in we were greeted by the staff and also the owner Shaleah herself. Ms. Shaleah took our order with a smile and made us feel at home. The atmosphere was spotless, great music selection while you wait. Also this establishment offered us a small drink for our son as well as a extra burger due to one of them was suppose to be turkey. My family and I will definitely be back to support this young lady and her establishment. They are 1000% different and better than the one on Florence and 8th Ave. Keep Up the Good Work!!
Atmosphere: 5
Food: 5
Service: 5
MZCANDACE
OMG! FOOD IS DELICIOUS! HEAVEN WAS OUR SERVER AND SHE IS A AMAZING!!!! VERY PATIENT AND KIND! CUSTOMER SERVICE IS TOP TIER HERE!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Fries, Burger, Chili, Fries
Heaven was my service. She did and excellent Job. This was my first time at the Carson restaurant, and Heaven was very helpful and so sweet. The meal was very very tasty!!! Best burger in the city!Keep up the good work!!!
Atmosphere: 5
Food: 5
Service: 5
erin Vasquez
Very fresh food. Make sure you order ahead. Used Groupon for discount.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Cut Fries, Burger, Chili
William Irons
Guys it’s been a long while since I had me a burger this fresh! Tasted like they just went out back and had the butcher make them fresh patties…..everything was one point and we will be back. Don’t even think about going to Carls Junior across the street…….no chance in HE double hockey sticks they can compete with these burgers!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meaty Burger Special
Mia White
King Turkey burger with bacon wheat bun???… first timer definitely will be back!!..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Cut Fries, Burger
Jen S
Always a great customer experience annd food is on point...skip in n out and come
Great food and service. The Royal Burger combo is my favorite. The best burgers in the world. Made with love.
Atmosphere: 5
Food: 5
Service: 5
If you like a good turkey burger try the king special by the way the fries are on
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fresh Cut Fries, Burger, Fries
Customer service definitely overshadows the food! Waiting several minutes to get a soda refill when there are NO customers at the counter is just ridiculous. It takes a really long time to place your order (add additional time to cook it - which I understand since it's fresh).Food handling - the person cooking & prepping the food, also takes orders and handles money with the same gloves!When we finally got our food, everything was hot. The fries were really good and perfectly seasoned. I ordered a turkey burger, which was moist and also had a good flavor. They offered a free refill on fountain drinks while dining inside, although it may take a few minutes for someone to come to the counter to help you.Overall we were satisfied with our meal. Everything was good, but I doubt I'll wait that long again for a burger.
Atmosphere: 3
Food: 5
Service: 2
The owner refused to honor a postmates order that I had for pick up. It was list as restaurant being open at 10 am and at the time of my order was 11:40. I called to ask why my order was not made and the owner said for me to cancel my order and that he wouldn't make my order for the next 10 minutes. This customers was completely unsatisfactory. I will not recommend nor will I order from this terribly black owned restaurant. Terrible customer service!!!!
Be aware!!!! Do not come to this location I've been to the other location and was way more respectful and actually have everything there I placed my order at 2:47 for pick up I order chili cheese fries and 2 burgers and 2 tacos I was so looking forwards to the chili cheese fries my main reason I went and spent so much money!! I get a text saying I was getting a refund but didn't tell me for what I had to call and ask why they say for the chili cheese fries I asked could I just get a refund for my order because the main thing I was going there for wasn't available I was told no that I could come pick my order up mind you I get there at the estimate time I was suppose to, to receive my order I even asked inside could I get my refund I was told no again because the food had supposedly dropped already mind you I had to wait an additional 20 mins for food I already didn't want anymore moral of the story do not order online if you want to try this place it's a scam!!!!! Paid 41$ for 2 little sliders 2 turkey tacos that was so bland and 2 canned sodas please save your money make it at home taste the same or better!!!
Atmosphere: 1
Food: 2
Service: 1
I've never eaten so many turkey burgers before eating at the Carson location and everyone that I've brought have had the same experience of eating the best burgers compared to other locations. The owners are great as well as the service and the food! My only regret is that if I'm with a group I'm ordering first. LolParking: I usually find parking but it may be a challenge for an event
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Cut Fries, Burger, Meaty Burger Special, Fries
King burgers were huge I was full afterwards. I couldn't finish my fries but I wanted to. Top tier service and I'm glad I
Atmosphere: 5
Food: 4
Service: 5
My husband and I visited we ordered 1 double king burgers 1 king combo $34. My husband asked for chili and they were out in the middle of the day.Although they give you a lot of meat it had no flavor whatsoever.Very Limited lettuce,tomato's,Onions and relish my fruit punch was watered down. They charge $2 for chili peppers I was like wow. I believe in giving business a try! but was very disappointed. I wrote my concerns on their IG page but my comments were deleted guess they only looking for positive comments. I will not be visiting again.
Atmosphere: 4
Food: 1
Service: 4
My husband, son and I went to this establishment today and as soon as you walk in we were greeted by the staff and also the owner Shaleah herself. Ms. Shaleah took our order with a smile and made us feel at home. The atmosphere was spotless, great music selection while you wait. Also this establishment offered us a small drink for our son as well as a extra burger due to one of them was suppose to be turkey. My family and I will definitely be back to support this young lady and her establishment. They are 1000% different and better than the one on Florence and 8th Ave. Keep Up the Good Work!!
Atmosphere: 5
Food: 5
Service: 5
OMG! FOOD IS DELICIOUS! HEAVEN WAS OUR SERVER AND SHE IS A AMAZING!!!! VERY PATIENT AND KIND! CUSTOMER SERVICE IS TOP TIER HERE!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Fries, Burger, Chili, Fries
Restaurantji Recommends
Heaven was my service. She did and excellent Job. This was my first time at the Carson restaurant, and Heaven was very helpful and so sweet. The meal was very very tasty!!! Best burger in the city!Keep up the good work!!!
Atmosphere: 5
Food: 5
Service: 5
Very fresh food. Make sure you order ahead. Used Groupon for discount.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Cut Fries, Burger, Chili
Guys it’s been a long while since I had me a burger this fresh! Tasted like they just went out back and had the butcher make them fresh patties…..everything was one point and we will be back. Don’t even think about going to Carls Junior across the street…….no chance in HE double hockey sticks they can compete with these burgers!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meaty Burger Special
King Turkey burger with bacon wheat bun???… first timer definitely will be back!!..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Cut Fries, Burger
Always a great customer experience annd food is on point...skip in n out and come
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Meaty Burger