One morning after purchasing a 40 oz. Starbucks iced espresso from Walmart (located in the same parking lot) I went to the actual Starbucks location to get a cup of ice to enjoy my iced espresso. Now I typically go to a different location, but because this location was so close without any other cars in the drive-through, I decided to stop there. The female barista proceeded to tell me that she would have to charge me $6.95 for a cup of ice with chocolate and caramel drizzle. I was really puzzled because I typically only pay about $2 or less for the cup of ice with the drizzle at other locations. She proceeded to tell me she needed to charge me for a Venti tea and I told her that was OK, I just like a cup of ice without the drizzle. Once arriving at the window, I was greeted by Travis. He proceeded to tell me that he can charge me only for the drizzle and I paid my usual price. Travis, thank you for your friendly and thoughtful customer service. Although the gesture was small, it was a monumental move to find a way to keep the customer happy (and returning!) and still generate a sale for the business. Every single dollar count, I know, I’m in marketing. Thank you for instantly turning my experience around Travis. I really appreciate your initiative and outstanding customer service.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Iced Caramel Macchiato
Jania Llerenas
They were soo fast we ordered and then when we pull up to the window it was already ready . They super sweet and in a great mood for being this early
Atmosphere: 5
Food: 5
Service: 5
kryo genic
Great service. Sadly put of stock of a few food items which was a let down, but service and what they did have was decent overall. Lady on counter was super, giving great recommendations and making sure my Fiancé got a decent size hot chocolate, sadly though this was very watery and not much flavour to it.
Atmosphere: 5
Food: 3
Service: 5
Dark Destroyer
I ordered a tall iced caramel macchiato. Most of the cup was filled with ice! Even when I ask for light ice, it’s mostly ice. Very disappointing. Not coming to this location again. Staff shows zero effort.
Atmosphere: 1
Food: 1
Service: 1
Julian Vazquez
If there was zero stars I would’ve selected that. This is unfortunate considering I love Starbucks, however the employees here are unsatisfactory. Rude rude rude! I didn’t get the name, however the staff that works on Saturday around 4pm need some attention and training. Not only do they make the drinks taste different, but they don’t make me feel comfortable like at other Starbucks. PLEASE DO BETTER
Service: 1
Parker
Came through the drive through barista already had a dirty smuck look on her face she was the bigger white girl. I had asked for extra caramel and they gave me none at all, don’t bother this location they made a fool of me and were so rude. Especially the big white girl.
Atmosphere: 1
Food: 1
Service: 1
Leslie
The summer-berry lemonade I ordered from this Starbucks location was terribly made. Not only does it not even look like it usually does, but also tasted terrible like it was intentionally made poorly. The drink looked grayish like color. I asked for extra pump of boba charged me $1.25 for an extra pump. Looks like I paid to get less boba than what it usually comes with for a grande drink. My iced caramel macchiato cup wasn’t even filled all the way. There was another incident here at this Starbucks location. Looks like employees know how to flirt with other people’s boyfriend's, but don’t know how to make the coffee.
Atmosphere: 1
Food: 1
Service: 1
Kim T
Clean, good service.
David
Ordered a drink, waited like 15mins and my name was never said. Eventually I noticed the drink was on the counter and no workers were around, so I went and grabbed it.
Jacky Y
One of the saddest sales people there, bad welcoming, especially from one overweight lady on the cashier, that reminded me that I shouldn't have touched the basket filled with packets of honey, in the front, since there is a pandemic going on...
I mobile order every time I come here and my order is never ready when I get inside... What's the point of having mobile orders if you're not going to have them ready for customers.
Service: 1
Miranda Breda
I know that the workers probably aren’t the most educated people considering they work at a coffee shop, but if your hours are posted that you close at 7pm that doesn’t mean close at 6:30 pm. Especially when people have been waiting in the drive thru for 10+ minutes and have real jobs to go to.
Service: 1
elizabeth martinez
There is always a line in the drive thru however the staff is always super friendly.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Frappuccino
KD Pirahna
The internet is capped at 0.5 megabit. Could not get any work done... thats why I go to Starbucks... come on.
One morning after purchasing a 40 oz. Starbucks iced espresso from Walmart (located in the same parking lot) I went to the actual Starbucks location to get a cup of ice to enjoy my iced espresso. Now I typically go to a different location, but because this location was so close without any other cars in the drive-through, I decided to stop there. The female barista proceeded to tell me that she would have to charge me $6.95 for a cup of ice with chocolate and caramel drizzle. I was really puzzled because I typically only pay about $2 or less for the cup of ice with the drizzle at other locations. She proceeded to tell me she needed to charge me for a Venti tea and I told her that was OK, I just like a cup of ice without the drizzle. Once arriving at the window, I was greeted by Travis. He proceeded to tell me that he can charge me only for the drizzle and I paid my usual price. Travis, thank you for your friendly and thoughtful customer service. Although the gesture was small, it was a monumental move to find a way to keep the customer happy (and returning!) and still generate a sale for the business. Every single dollar count, I know, I’m in marketing. Thank you for instantly turning my experience around Travis. I really appreciate your initiative and outstanding customer service.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Iced Caramel Macchiato
They were soo fast we ordered and then when we pull up to the window it was already ready . They super sweet and in a great mood for being this early
Atmosphere: 5
Food: 5
Service: 5
Great service. Sadly put of stock of a few food items which was a let down, but service and what they did have was decent overall. Lady on counter was super, giving great recommendations and making sure my Fiancé got a decent size hot chocolate, sadly though this was very watery and not much flavour to it.
Atmosphere: 5
Food: 3
Service: 5
I ordered a tall iced caramel macchiato. Most of the cup was filled with ice! Even when I ask for light ice, it’s mostly ice. Very disappointing. Not coming to this location again. Staff shows zero effort.
Atmosphere: 1
Food: 1
Service: 1
If there was zero stars I would’ve selected that. This is unfortunate considering I love Starbucks, however the employees here are unsatisfactory. Rude rude rude! I didn’t get the name, however the staff that works on Saturday around 4pm need some attention and training. Not only do they make the drinks taste different, but they don’t make me feel comfortable like at other Starbucks. PLEASE DO BETTER
Service: 1
Came through the drive through barista already had a dirty smuck look on her face she was the bigger white girl. I had asked for extra caramel and they gave me none at all, don’t bother this location they made a fool of me and were so rude. Especially the big white girl.
Atmosphere: 1
Food: 1
Service: 1
The summer-berry lemonade I ordered from this Starbucks location was terribly made. Not only does it not even look like it usually does, but also tasted terrible like it was intentionally made poorly. The drink looked grayish like color. I asked for extra pump of boba charged me $1.25 for an extra pump. Looks like I paid to get less boba than what it usually comes with for a grande drink. My iced caramel macchiato cup wasn’t even filled all the way. There was another incident here at this Starbucks location. Looks like employees know how to flirt with other people’s boyfriend's, but don’t know how to make the coffee.
Atmosphere: 1
Food: 1
Service: 1
Clean, good service.
Ordered a drink, waited like 15mins and my name was never said. Eventually I noticed the drink was on the counter and no workers were around, so I went and grabbed it.
One of the saddest sales people there, bad welcoming, especially from one overweight lady on the cashier, that reminded me that I shouldn't have touched the basket filled with packets of honey, in the front, since there is a pandemic going on...
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
I mobile order every time I come here and my order is never ready when I get inside... What's the point of having mobile orders if you're not going to have them ready for customers.
Service: 1
I know that the workers probably aren’t the most educated people considering they work at a coffee shop, but if your hours are posted that you close at 7pm that doesn’t mean close at 6:30 pm. Especially when people have been waiting in the drive thru for 10+ minutes and have real jobs to go to.
Service: 1
There is always a line in the drive thru however the staff is always super friendly.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Frappuccino
The internet is capped at 0.5 megabit. Could not get any work done... thats why I go to Starbucks... come on.
Atmosphere: 1
Food: 3
Service: 3
Thank you Kayla you made our night great service.
Service: 5
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