Yesterday I had an unsatisfactory experience with my order I was left feeling very disappointed and felt I would no longer go to Wingstop due to the unsatisfactory experience.
I spoke to Cynthia the assistant manager today and I'm very happy with the conversation we had and she went above and beyond to make it right.
Thank you very much Cynthia for your amazing customer service I really really appreciate it. You have renewed my faith in Wingstop haha ❤️ I hope you have an excellent day
Service: 5
Marcos Gonzalez
Place stinks like drain black water also very dirty wings have no flavor....
Number 3 Detailing
They get my order right every time and are very friendly. My go too wingstop.
Atmosphere: 5
Food: 5
Service: 5
Veronica Alvarado
Today I ordered a combo tenders and the fries were burnt, cold and horrible. Pay attention to what you deliver, because I didn't like them at all, I had to throw them away. Just think if you would consume something like that, a terrible experience. 😖😖😖😖
Nayeli Vela
Do not order from here online or in person. Ordered online my order was to be ready in 1hr went to pick up said another 2 hours so requested refund said it would take 7 days to get it’s been 15 days and no refund went to store owner said to go back in 4 more days if i didn’t get my $ back. So is he gonna pay for gas too just to be going to have them give my $ back? Order from another place previous times ordered they never have it ready on-time don’t know why they take orders if they can’t handle it.
Sarah Garcia
I picked up my order last night and noticed that the fries were blackened, as if they had been dipped in oil multiple times and left overcooked. This is unacceptable, especially since the company prides itself on delivering exceptional quality food. It’s disappointing that they give customers the opportunity to make poor judgments about the company, especially at this location. If I had read all the bad reviews from previous times I would have never chosen this location. I wish I had taken a picture, but I was so upset that I threw the entire order away. I will not be ordering from this location again.
Atmosphere: 1
Food: 1
Traveling With Welt
The wings I received were good but they tasted very salty. The fries were ok but they hardened pretty quickly if not eaten right away. They didn't give me the cheese sauce that I wanted but whatever. The only thing that I honestly enjoyed was the mango habanero sandwich. That's literally about it.
Food: 3
Recommended dishes: Chicken Sandwich
Rocio Melena
Order was wrong, they NEVER answer the phone
Atmosphere: 3
Food: 4
Service: 2
Justin Serrano
I was going in to order food and this worker named Cynthia was giving me a bad attitude while taking my order and was talking bad things about the customers while prepping the orders. Did not appreciate it at all.
Atmosphere: 2
Food: 3
Service: 1
Robert Spangberg
NEVER leave this place without checking your bag to make sure you have got everything you paid for. They never pick up the phone either.
Recommended dishes: Lemon Pepper Wings with Feather’S, Gar Lem Original Hot, Chicken Wings
Juan Noriega
Wait is like an hour. Why have a contact number if not going to answer phone. This is ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Wings
Boss Life
The restroom is very disgusting!! It made me feel as if I was in a jail cell, however a jail cell bathroom is way cleaner then what I experienced yesterday! This restroom was one of the worst I've experienced. It needs to be scrubbed down or even renovated, no one deserves to use the restroom here.
Atmosphere: 1
Food: 5
Service: 5
Kim Hernandez
Picked up an order & they missed my 5 wings . Didn’t pick up the phone .
Bridget Valdez
The night crew does not give good service at all. The cashier is rude and lies about not getting online orders.
I'm redacting my bad review.
Yesterday I had an unsatisfactory experience with my order I was left feeling very disappointed and felt I would no longer go to Wingstop due to the unsatisfactory experience.
I spoke to Cynthia the assistant manager today and I'm very happy with the conversation we had and she went above and beyond to make it right.
Thank you very much Cynthia for your amazing customer service I really really appreciate it. You have renewed my faith in Wingstop haha ❤️ I hope you have an excellent day
Service: 5
Place stinks like drain black water also very dirty
wings have no flavor....
They get my order right every time and are very friendly. My go too wingstop.
Atmosphere: 5
Food: 5
Service: 5
Today I ordered a combo tenders and the fries were burnt, cold and horrible. Pay attention to what you deliver, because I didn't like them at all, I had to throw them away. Just think if you would consume something like that, a terrible experience. 😖😖😖😖
Do not order from here online or in person. Ordered online my order was to be ready in 1hr went to pick up said another 2 hours so requested refund said it would take 7 days to get it’s been 15 days and no refund went to store owner said to go back in 4 more days if i didn’t get my $ back. So is he gonna pay for gas too just to be going to have them give my $ back? Order from another place previous times ordered they never have it ready on-time don’t know why they take orders if they can’t handle it.
I picked up my order last night and noticed that the fries were blackened, as if they had been dipped in oil multiple times and left overcooked. This is unacceptable, especially since the company prides itself on delivering exceptional quality food. It’s disappointing that they give customers the opportunity to make poor judgments about the company, especially at this location. If I had read all the bad reviews from previous times I would have never chosen this location. I wish I had taken a picture, but I was so upset that I threw the entire order away. I will not be ordering from this location again.
Atmosphere: 1
Food: 1
The wings I received were good but they tasted very salty. The fries were ok but they hardened pretty quickly if not eaten right away. They didn't give me the cheese sauce that I wanted but whatever. The only thing that I honestly enjoyed was the mango habanero sandwich. That's literally about it.
Food: 3
Recommended dishes: Chicken Sandwich
Order was wrong, they NEVER answer the phone
Atmosphere: 3
Food: 4
Service: 2
I was going in to order food and this worker named Cynthia was giving me a bad attitude while taking my order and was talking bad things about the customers while prepping the orders. Did not appreciate it at all.
Atmosphere: 2
Food: 3
Service: 1
NEVER leave this place without checking your bag to make sure you have got everything you paid for. They never pick up the phone either.
Restaurantji Recommends
Waiting is sucks it’s it taken forever?
Food: 4
Service: 2
Recommended dishes: Lemon Pepper Wings with Feather’S, Gar Lem Original Hot, Chicken Wings
Wait is like an hour. Why have a contact number if not going to answer phone. This is ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chicken Wings
The restroom is very disgusting!! It made me feel as if I was in a jail cell, however a jail cell bathroom is way cleaner then what I experienced yesterday! This restroom was one of the worst I've experienced. It needs to be scrubbed down or even renovated, no one deserves to use the restroom here.
Atmosphere: 1
Food: 5
Service: 5
Picked up an order & they missed my 5 wings . Didn’t pick up the phone .
The night crew does not give good service at all. The cashier is rude and lies about not getting online orders.
Atmosphere: 1
Food: 1
Service: 1
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