They always mess up my order. Not one time have I gotten my complete order. Employees get paid too much to mess up every single time.
Atmosphere: 2
Food: 2
Service: 1
Nicholas AI
So I don’t normally review but went here yesterday. I asked the young man (appeared to be slightly younger than me, maybe mid twenties but could be an old, odd looking teenager too) at the counter what came on the crispy onion whopper. He lets out the good ol’ “uhhh” and lists the ingredients eventually revealing one to be cheese. I basically said, “perfect. One of those with no cheese please!” Order was a tad slow but whatever. Finally get the burger and it has mayo on it, which he didn’t tell me about. Whatever, honest mistake, but I can’t pick that off so I politely asked him to fix it, even saying “I didn’t know there’d be mayo on this.” The kid knew very well I COULD have, and most customers more likely would have said “YOU DIDN’T TELL ME there would be this or that.” I say the nice version of that and ask ‘em to make it again with no mayo. What does he say? He just mutters “sure.”
I’m sorry, am I wasting your time asking you to do your job?
I didn’t say that, I’m just giving you an example of the restraint I had vs this kid. Even a “yeah” woulda been WAY better. Think all of us who’ve had to deal with anybody ever agrees “sure” is universal language for “I’ll do it for you even though I want you to get out my life forever.” I’m sure he thought way less pleasant thoughts about me by now. Anyway the burger comes out, suspiciously fast this time. I looked on it and now it has cheese on it, the FIRST thing I asked to be left off. Are you guys kidding me at this point? This a joke? Also the ingredients even had this “hosed down and thrown together” kind of look to ‘em.
I finally took the thing back to the counter saying now it has cheese on it. (Mind you this whole time if this were something like lettuce or pickles or anything non slimy, I would have picked that stuff off and LEFT y’all alone. I am not a difficult dude to please) I said, politely, I’m gonna wanna go ahead and get a refund. He then proceeds to need to call out the two or three or so ladies from the kitchen, and basically have a big talk about why we now need to give this customer a refund, all in Spanish. Right in front of me. Pretty sure if it’s a conversation the customer is semi supposed to be involved in you don’t handle that business in your native tongue. I know some people would say “well wait why should that matter?” It should. It absolutely does matter because not everyone knows what you’re saying, when you’re dealing with a NON-bilingual or NON-Spanish-speaking customer. You could totally be representing the face of Burger King’s business and be taking potshots about the customer you’re having to help. I’m not saying they did that (I actually know enough Spanish to know they didn’t call me anything bad) but just saying, pretty sure corporate doesn’t want you doing that that way. Two stars instead of one because I think they could be told this and improve, but yeah some tough love is due here. The cashier didn’t say anything inflammatory to me, just seemed very passive aggressive, and even closing the whole interaction off with a “we good?”
I’m sorry?
What did we just have a fist fight or something? You ask “everything ok” not “we good.” Gotta polish up your customer service etiquette my man. Anyway, I just said yeah thank you, not taking the bait, to which he replies — you guessed it — “sure.”
It’s okay, you don’t have to worry bud, I’m NOT coming back.
Atmosphere: 3
Food: 1
Service: 2
MO POLANI
Nice juicy Steak burgers
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Impossible Burger
Sandra Randolph
It was too expensive for the drink
Atmosphere: 5
Food: 5
Service: 5
Haitham Ahmed
Great value
Atmosphere: 4
Food: 4
Service: 4
Michael Casarez
They like to give you different food that what you order, check your food before leaving.
Atmosphere: 3
Food: 3
Service: 1
John Johnson
This Is a regular spot, Always clean and quiet. Food Is good
Atmosphere: 5
Food: 4
Service: 5
Gregory Mitchell (Rvbridgeman)
Very nice ladies that work together. Fast service.
Atmosphere: 5
Food: 5
Service: 5
Ki Kim
One of the cleanest and most well equipped locations ive been to. Great!
Nick Morales
The food and atmosphere are what you expect from BKA. However, what givebthis location a bad rating is its staff and service. There is one lady whom I'm lucky to have handle my order, but the others that I've dealt with seem to be clueless or outright rude.
One late night I had ordered online for pick up. I came over and the doors were locked and the employees were signaling me to either go around or go away. Nobody helped and the only way I got to reach them was to walk up to the drive-thru window and this lady ONLY spoke spanish and she was definitely rude about it. She also seemed to not know how to look up my order and it took her about 4, 5 mins to figure it out.
My most recent visit, I ordered pick-up online again. When I got there, I stood at the counter for 10 mins (the only guy waiting there). The guy taking orders was handling the drive-thru but didn't even acknowledge me. There was no interaction until another employee started her shift. Then she tells me that my order hadn't even been noticed, let alone started.
In short, this location needs better training and/or more staff. What's the point of their app if nobody know how to handle the orders on the other side? In terms of manners, I'm not asking for much, just treating customers with the bare minimum.
Order through the app and pickup in store. Food tastes great and have never had any issues.
DJ 57
When going inside be prepared to wait but they take EBT
Anon
Customer service is bad. Ordered a chocolate shake, employee repeated the ordered. I paid and got a oreo shake instead that cost more. Returned and they took their time to replace it, but not refund the cost overage. Second time ordered a breakfast meal, was not asked what protein I wanted and had to tell her after she rang up the order. Gave me my order and said here's your order. Missing the coffee and had to tell her that the order was not complete. She brought the coffee with not apology. There won't be a third time visit at this BK.
Doug Lauzon
Food is good at Burger King. But this was the second time that I had a legit gift card that was declined. I don't understand how that happens. I won't ever present a gift card at a BK ever again, so since there are other options to combat this stampeding inflation, I most likely won't be at a BK again.
Raquel Quintero
I just spent almost $27 for 2 meals and I can’t believe they can’t give me 2 ranches for free!!! They charged me .73 cents but she tell me they are .25 cents each. Never again and shame on Burger King for for this!!! And the food was cold too!!!!!
They always mess up my order. Not one time have I gotten my complete order. Employees get paid too much to mess up every single time.
Atmosphere: 2
Food: 2
Service: 1
So I don’t normally review but went here yesterday. I asked the young man (appeared to be slightly younger than me, maybe mid twenties but could be an old, odd looking teenager too) at the counter what came on the crispy onion whopper. He lets out the good ol’ “uhhh” and lists the ingredients eventually revealing one to be cheese. I basically said, “perfect. One of those with no cheese please!” Order was a tad slow but whatever. Finally get the burger and it has mayo on it, which he didn’t tell me about. Whatever, honest mistake, but I can’t pick that off so I politely asked him to fix it, even saying “I didn’t know there’d be mayo on this.” The kid knew very well I COULD have, and most customers more likely would have said “YOU DIDN’T TELL ME there would be this or that.” I say the nice version of that and ask ‘em to make it again with no mayo. What does he say? He just mutters “sure.”
I’m sorry, am I wasting your time asking you to do your job?
I didn’t say that, I’m just giving you an example of the restraint I had vs this kid. Even a “yeah” woulda been WAY better. Think all of us who’ve had to deal with anybody ever agrees “sure” is universal language for “I’ll do it for you even though I want you to get out my life forever.” I’m sure he thought way less pleasant thoughts about me by now. Anyway the burger comes out, suspiciously fast this time. I looked on it and now it has cheese on it, the FIRST thing I asked to be left off. Are you guys kidding me at this point? This a joke? Also the ingredients even had this “hosed down and thrown together” kind of look to ‘em.
I finally took the thing back to the counter saying now it has cheese on it. (Mind you this whole time if this were something like lettuce or pickles or anything non slimy, I would have picked that stuff off and LEFT y’all alone. I am not a difficult dude to please) I said, politely, I’m gonna wanna go ahead and get a refund. He then proceeds to need to call out the two or three or so ladies from the kitchen, and basically have a big talk about why we now need to give this customer a refund, all in Spanish. Right in front of me. Pretty sure if it’s a conversation the customer is semi supposed to be involved in you don’t handle that business in your native tongue. I know some people would say “well wait why should that matter?” It should. It absolutely does matter because not everyone knows what you’re saying, when you’re dealing with a NON-bilingual or NON-Spanish-speaking customer. You could totally be representing the face of Burger King’s business and be taking potshots about the customer you’re having to help. I’m not saying they did that (I actually know enough Spanish to know they didn’t call me anything bad) but just saying, pretty sure corporate doesn’t want you doing that that way. Two stars instead of one because I think they could be told this and improve, but yeah some tough love is due here. The cashier didn’t say anything inflammatory to me, just seemed very passive aggressive, and even closing the whole interaction off with a “we good?”
I’m sorry?
What did we just have a fist fight or something? You ask “everything ok” not “we good.” Gotta polish up your customer service etiquette my man. Anyway, I just said yeah thank you, not taking the bait, to which he replies — you guessed it — “sure.”
It’s okay, you don’t have to worry bud, I’m NOT coming back.
Atmosphere: 3
Food: 1
Service: 2
Nice juicy Steak burgers
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Impossible Burger
It was too expensive for the drink
Atmosphere: 5
Food: 5
Service: 5
Great value
Atmosphere: 4
Food: 4
Service: 4
They like to give you different food that what you order, check your food before leaving.
Atmosphere: 3
Food: 3
Service: 1
This Is a regular spot, Always clean and quiet. Food Is good
Atmosphere: 5
Food: 4
Service: 5
Very nice ladies that work together. Fast service.
Atmosphere: 5
Food: 5
Service: 5
One of the cleanest and most well equipped locations ive been to. Great!
The food and atmosphere are what you expect from BKA. However, what givebthis location a bad rating is its staff and service. There is one lady whom I'm lucky to have handle my order, but the others that I've dealt with seem to be clueless or outright rude.
One late night I had ordered online for pick up. I came over and the doors were locked and the employees were signaling me to either go around or go away. Nobody helped and the only way I got to reach them was to walk up to the drive-thru window and this lady ONLY spoke spanish and she was definitely rude about it. She also seemed to not know how to look up my order and it took her about 4, 5 mins to figure it out.
My most recent visit, I ordered pick-up online again. When I got there, I stood at the counter for 10 mins (the only guy waiting there). The guy taking orders was handling the drive-thru but didn't even acknowledge me. There was no interaction until another employee started her shift. Then she tells me that my order hadn't even been noticed, let alone started.
In short, this location needs better training and/or more staff. What's the point of their app if nobody know how to handle the orders on the other side? In terms of manners, I'm not asking for much, just treating customers with the bare minimum.
Restaurantji Recommends
Order through the app and pickup in store. Food tastes great and have never had any issues.
When going inside be prepared to wait but they take EBT
Customer service is bad. Ordered a chocolate shake, employee repeated the ordered. I paid and got a oreo shake instead that cost more. Returned and they took their time to replace it, but not refund the cost overage. Second time ordered a breakfast meal, was not asked what protein I wanted and had to tell her after she rang up the order. Gave me my order and said here's your order. Missing the coffee and had to tell her that the order was not complete. She brought the coffee with not apology. There won't be a third time visit at this BK.
Food is good at Burger King. But this was the second time that I had a legit gift card that was declined. I don't understand how that happens. I won't ever present a gift card at a BK ever again, so since there are other options to combat this stampeding inflation, I most likely won't be at a BK again.
I just spent almost $27 for 2 meals and I can’t believe they can’t give me 2 ranches for free!!! They charged me .73 cents but she tell me they are .25 cents each. Never again and shame on Burger King for for this!!! And the food was cold too!!!!!
Food: 1
Service: 1
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