Chipotle Mexican Grill
3369 Castro Valley Blvd, Castro Valley
(510) 582-8643
Recent Reviews
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Giant burrito, filled with flavor and the Service is always quick and professional.
Atmosphere: 5
Food: 5
Service: 5
Everything was perfect
Atmosphere: 5
Food: 5
Service: 5
It's a good and convenient place to get something quick. I come here sometimes when I want fast and healthy takeout. Or eat in is fine too.
Atmosphere: 4
Food: 4
Service: 4
Excellent, Fresh and quiet place to take your lunch, or dinner. Love the service ❤️
Atmosphere: 5
Food: 5
Service: 5
Bad service manager
If you’re going to prioritize online orders, you should close the dining area. Literally 35 mins to order because they’re focusing on the online orders instead of the long lines of customers right in front of them 🤦🏾♂️
Atmosphere: 3
Food: 3
Service: 1
Neat and Clean Dining and food prep areas. Easy to find and park. Hot, Fresh Food made to Order. Customer Service with a Smile 😊😁. Tastee Food. Helpful Staff.
Atmosphere: 5
Food: 5
Service: 5
Though clean but need a touch of floor and wall refurbishment
Atmosphere: 2
Food: 5
Service: 5
I ordered a salad (wholesome bowl) for takeout. When I got home, I discovered my salad had no lettuce. This isn’t the first time these guys have messed up my order. Quality control for takeout at this location is the worst of any restaurant I’ve ordered from.
RESPONSE TO THE BUSINESS’ RESPONSE: Yup. I reached out as you recommended, and the “help” you promised basically had the same result. “Thanks for sharing your feedback.” At this point, my payback to your pointless eking out of my labor by getting me to post here and there regarding YOUR error is to: pan your business from here on out, spread negative stories about Chipotle, and to discourage everyone I know to avoid Chipotle restaurants. After reading other recent reviews, I can see that I’m not alone in observing the decline of your product.
Atmosphere: 3
Food: 1
Service: 1
I ordered a chicken burrito tonight, 7/1, with brown rice, black beans, lettuce, and pico de gallo. My usual Chipotle order. The food here was lukewarm, especially the chicken, and very bland. I asked the server for the spicy salsa on the side, and she didn’t put it in the bag. I wish I would have had it to potentially add SOME flavor to the food. I managed to eat half the burrito because I was hungry. And thankfully, I had a Nantucket’s apple juice to was it down.
Atmosphere: 4
Food: 3
Service: 3
Restaurantji Recommends
Very unhappy older woman working here
Atmosphere: 1
Food: 3
Service: 1
Food is becoming saltier, and the portions are smaller. The service from that middle-aged Mexican lady is very poor.
Atmosphere: 2
Food: 1
Service: 1
The food was great. The only delay was people in front of me that took their sweet time deciding what to get. Once I got up to the counter, they got me through the line very quickly. The meal was very tasty 😋.
Lately they have been super skimpy on serving sizes, especially for mobile orders. I paid for double meat and still got a pretty disappointing burrito. If I’m paying extra for the meat there’s no excuse. It’s a shell of what chipotle used to be
Quality food and great workers. Thank you, Chipotle
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