got a $8 drink 80% filled with ice!! that’s totally a scam
Jonathan E
Always fun and fast
CJ Gord
Food is great. Service is hit or miss. But the food is so good, I keep going back!
Two things to keep in mind: 1. The lines for ordering versus just picking up food are unclear. People cut all the time and the workers do nothing to stop this. I just had another woman cut me today and the server watched it happen and didn't offer to get my pick up food. Instead, she just took the other woman's order, who got there after me. 2. Don't try to order online for a specific pick up time. I've tried this twice. Failed both times. First time food clearly had been sitting out and second time, I arrived early, checked in, and they still forgot about my order, until I checked in again 20 minutes later.
MANAGERS, if you respond to my review, I'm happy to update the stars. Would it be possible to: 1) make two lines clear-- one for pick up, one for ordering -- and serve both lines and 2) if you don't have a system in place to prepare orders at specified times, then remove that option from online ordering?
The place could get five stars if you'd address these issues.
Lavinia
Charged me for two popcorn chickens with 4 ranches each and only received 1 popcorn chicken and no ranch and want extra spicy like i requested.
Edna G
Another I-Tea and this one in Castro Valley, Enough parking but so many idiot drivers that can't park here for some reason. The store is pretty wide for a wait area. This location is always busy. The staff are all just for work. No enjoyment to show their customers. This I-Tea is a hit or miss. I love their smoothies and mango drinks. Their drinks never seem to be consistent. Not even sweet, too sweet or not enough ingredients. I like their popcorn chicken as it has dried basil and whole garlic cloves in it but there are times it doesn't have enough spice. They don't even ask the level of spice you want. I still come when I crave and it's close to home. Good luck to all! Haha
James Nguyen
Ordered two simple drinks and they had us waiting for over 30 minutes leaving our drinks behind the counter before we had to bug them about it.
Regine Mac
Its post pandemic, its time for them to bring back dine in tables specially you have wide range of Ramen and Plate orders.
kristin cabral
The service is not good !!!!!! We wait for an hour all the customers are dine except our order they forgot our fries !!!
Justin Time
Pretty good food decent drinks
Chase
Ordered at 7:13 pm online, got a text saying it was ready at 7:43 pm, waited until 8:03 pm at the resturant to get food. Food was somewhat cold when we did get it.
It was still good, and drinks are great. Just wish it was faster.
Terrible service. We waited over 30 minutes for our drinks even though it was completely empty. Unfortunate since this place is nearby and has pretty good boba.
King Lalo
Just a couple of weeks ago, this was $10.97 after tax and stuffed the lid tabs couldnt close. Today, the price went up to $12.07 and was skimpy. I get we’re dealing with these tariffs right now, but is this chicken coming from China?? I doubt it. As bothered as i am about the price being raised, im more bothered that with the price increase, the portion got smaller. What seemed like a great deal before, now seems like a rip-off. Ever since trying and learning about the Basil Popcorn Chicken 6 months ago and buying it 10 days in a row, and telling everyone i knew if they’d ever heard/had and if not, introducing them to it…. Now i can only tell people (as im telling you) how the price went up and the portion got smaller. #anotheronebitesthedust
Truman Luong
Ordered the Pork belly bento, gave me the wrong order, and when I opened the bento there was multiple strands of hair and some bits in the rices.
Kathy LC
One of our go-to boba places! For this visit, I got my favorite fresh taro milk tea and hubby tried the brown sugar boba tea caffe which was good especially for the coffee lovers out there.
Priyo Murugesh
Good taste but you will wait 40 minutes for your drink even if its not crowded. Not worth unless you order in advance
got a $8 drink 80% filled with ice!! that’s totally a scam
Always fun and fast
Food is great. Service is hit or miss. But the food is so good, I keep going back!
Two things to keep in mind:
1. The lines for ordering versus just picking up food are unclear. People cut all the time and the workers do nothing to stop this. I just had another woman cut me today and the server watched it happen and didn't offer to get my pick up food. Instead, she just took the other woman's order, who got there after me.
2. Don't try to order online for a specific pick up time. I've tried this twice. Failed both times. First time food clearly had been sitting out and second time, I arrived early, checked in, and they still forgot about my order, until I checked in again 20 minutes later.
MANAGERS, if you respond to my review, I'm happy to update the stars.
Would it be possible to: 1) make two lines clear-- one for pick up, one for ordering -- and serve both lines and 2) if you don't have a system in place to prepare orders at specified times, then remove that option from online ordering?
The place could get five stars if you'd address these issues.
Charged me for two popcorn chickens with 4 ranches each and only received 1 popcorn chicken and no ranch and want extra spicy like i requested.
Another I-Tea and this one in Castro Valley, Enough parking but so many idiot drivers that can't park here for some reason. The store is pretty wide for a wait area. This location is always busy. The staff are all just for work. No enjoyment to show their customers. This I-Tea is a hit or miss. I love their smoothies and mango drinks. Their drinks never seem to be consistent. Not even sweet, too sweet or not enough ingredients. I like their popcorn chicken as it has dried basil and whole garlic cloves in it but there are times it doesn't have enough spice. They don't even ask the level of spice you want. I still come when I crave and it's close to home. Good luck to all! Haha
Ordered two simple drinks and they had us waiting for over 30 minutes leaving our drinks behind the counter before we had to bug them about it.
Its post pandemic, its time for them to bring back dine in tables specially you have wide range of Ramen and Plate orders.
The service is not good !!!!!!
We wait for an hour all the customers are dine except our order they forgot our fries !!!
Pretty good food decent drinks
Ordered at 7:13 pm online, got a text saying it was ready at 7:43 pm, waited until 8:03 pm at the resturant to get food. Food was somewhat cold when we did get it.
It was still good, and drinks are great. Just wish it was faster.
Restaurantji Recommends
Terrible service. We waited over 30 minutes for our drinks even though it was completely empty. Unfortunate since this place is nearby and has pretty good boba.
Just a couple of weeks ago, this was $10.97 after tax and stuffed the lid tabs couldnt close. Today, the price went up to $12.07 and was skimpy. I get we’re dealing with these tariffs right now, but is this chicken coming from China?? I doubt it. As bothered as i am about the price being raised, im more bothered that with the price increase, the portion got smaller. What seemed like a great deal before, now seems like a rip-off. Ever since trying and learning about the Basil Popcorn Chicken 6 months ago and buying it 10 days in a row, and telling everyone i knew if they’d ever heard/had and if not, introducing them to it…. Now i can only tell people (as im telling you) how the price went up and the portion got smaller. #anotheronebitesthedust
Ordered the Pork belly bento, gave me the wrong order, and when I opened the bento there was multiple strands of hair and some bits in the rices.
One of our go-to boba places! For this visit, I got my favorite fresh taro milk tea and hubby tried the brown sugar boba tea caffe which was good especially for the coffee lovers out there.
Good taste but you will wait 40 minutes for your drink even if its not crowded. Not worth unless you order in advance
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