KFC
3625 Castro Valley Blvd, Castro Valley
(510) 538-1417
Recent Reviews
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This is the 3rd time I've tried this pathetic place. My order is very simple and they have given me poor quality food. 1st cold hard chicken nuggets, cold fries,+ beverage. 2nd Cold nuggets, hard fries, hard/cold cherry poppers and beverage. Today warm nuggets, mash potatoes (incorrect) asked for fries, got the fries re-fried again extra hard 🤮 and drink. They didn't provide a recipe 😔 This place is terrible
I ordered takeout at this KFC and waited for half an hour without anyone calling my number. When I finally asked, they handed me a Doordash order by mistake. Making such an error when the store wasn’t even busy is simply unacceptable.
What’s worse, a middle-aged man with glasses (who seemed to be the manager) showed no sign of apology at all. Instead, he kept asking me what I had ordered and even asked if the Doordash order was mine. I had already shown my order number multiple times, yet he kept pushing the responsibility away with no professionalism.
This kind of service and management is extremely disappointing. I will not be coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
This particular location is really bad. I eat here maybe 2-3 times a year. The last 3 times I've been here, I've had to wait over 15 mins for them to make the food after waiting in line and ordering. No one wants to spend 30 mins waiting for fast food. I have also had my order wrong s few times. KFC in general isn't as good as it once was, and this location is always struggling.
Atmosphere: 2
Food: 1
Service: 3
This place has always been good, I love their coleslaw and mac and cheese, as well as the chicken tenders.
Favorite traditional chicken meal with mashed potatoes, biscuit and gravy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gravy, Mashed Potatoes
Amazing food and the manager, an older man, was amazing. He was so nice and kind. Would be going back again!
Atmosphere: 5
Food: 5
Service: 5
DO NOT GO HERE. Arrived at 6PM. They had NO chicken breasts. How can a chicken restaurant not have chicken?? Third bad experience. No more
Our ordered was shorted by two pieces and it tasted old, like had been sitting around for a long time
Delicious 😋😋😋🤤🤤
Best take out service and food prep.
Restaurantji Recommends
Get a bucket every year
They give you food they want you to receive and not what you order. You have to always check your order. My order is wrong 90% of the time.
The staff who took my order was not too friendly. He seemed to be rude and in a rush.
Chicken was completely steaming hot. I’m glad that it was fresh, but they literally put it in my box fresh out the grease. chicken skin was completely fallen off the meat. It has some gooey spots aswell
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Mashed Potatoes
I prefer not to leave negative reviews, but I feel compelled to share my experience at this location. Unfortunately, it has consistently been poor. The customer service is lacking, and they frequently get my order wrong. Though I don’t often indulge in fast food, when I do, I expect it to meet a certain standard.
Atmosphere: 1
Food: 1
Service: 1
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