The young man behind the counter took exception care of me. And he was a very busy man indeed. They appeared very short staffed. But the food was delicious and the staff was delightful. Thank you!
Atmosphere: 5
Food: 5
Service: 5
C L
They ignore customers in drive thru as early as 1 hour prior to closing. You can hear them manually stopping the AI from taking orders.
Atmosphere: 1
Food: 1
Service: 1
Richard George
It's a carl's same as all the others.
Atmosphere: 3
Food: 3
Service: 3
beargio
I want to give a big shoutout to Mithzel, Alex and Jose at Carl’s Jr! Cathedral city Every time I visit, they are friendly, professional, and always make sure my order is perfect. They work so well as a team and bring such great energy to the restaurant. It’s always nice to be greeted with a smile and great service — they truly make the difference! Thank you for your hard work and great attitude. Keep it up! 😀😀😀😀😀
Atmosphere: 5
Food: 5
Service: 5
Gino D
My food was hot & fresh. Service was great. The line moved quickly.
Atmosphere: 5
Food: 5
Service: 5
Alan Rudo
The drive in switched to AI, so I won't be back.
Atmosphere: 1
Food: 3
Service: 1
David Carmona
Tried to get drive thru and we wanted to know menu a bit more since we last went to carl jr the person in the drive thru was rude and impatient which I would get if there was customers in line but there was not anyone in line inside the or in the drive thru will not come back again and had said under his impatient breath of oh my god, I would do zero star service if I could, I suggest going somewhere else for food and a different carls jr if you carve for it because you won't enjoy yourself here
Atmosphere: 1
Food: 1
Service: 1
Sunny Evans
Person at the stand was very helpful very grateful for the good service
Atmosphere: 5
Food: 5
Service: 5
Mr Pierre
Who does delicious order inside drive through takes a little longer.
Do not order from the app this location doesn't seem to handle app orders well. Had a good experience today including table service.
Atmosphere: 4
Food: 5
Service: 4
MICHAEL
*0/5 stars*
Our recent visit to this location was a complete disappointment. What was supposed to be a quick stop turned into an uncomfortable experience due to the unprofessional behavior of the staff. An employee in the back was loudly arguing with the employee working the register, and the situation escalated to the point where they were cursing at each other. The topic of their argument was about the drive-through, with the employee in the back apparently upset that the register employee didn't own it.
What struck me most was the complete lack of regard for the customers. Despite the commotion, neither employee made an effort to tone down their language or resolve their issue in a more discreet manner. As a result, our family, including our two young children, were subjected to a barrage of profanity and hostility. It's shocking that in a customer-facing environment, the staff couldn't maintain a basic level of professionalism.
The experience left a sour taste, and it's hard to see how this location can recover without addressing the evident issues with employee relations and customer treatment. Until they get their team dynamics in order and prioritize customer satisfaction, I wouldn't recommend bringing your family here. The potential for a repeat performance is too high, and there's no need to subject yourself or your loved ones to that kind of environment.
Atmosphere: 1
Food: 2
Service: 1
Geoff Sandberg
The absolute worst customer service I have experienced in a very long time. Twice! It really seems like they do not care about service and basic courtesy. Very rude and talking to people with attitude when there was no call for it. I truly do not understand. Have not experienced this in other food establishments, only here.
I hate their new AU system
Atmosphere: 4
Food: 4
Service: 2
The young man behind the counter took exception care of me. And he was a very busy man indeed. They appeared very short staffed. But the food was delicious and the staff was delightful. Thank you!
Atmosphere: 5
Food: 5
Service: 5
They ignore customers in drive thru as early as 1 hour prior to closing. You can hear them manually stopping the AI from taking orders.
Atmosphere: 1
Food: 1
Service: 1
It's a carl's same as all the others.
Atmosphere: 3
Food: 3
Service: 3
I want to give a big shoutout to Mithzel, Alex and Jose at Carl’s Jr! Cathedral city Every time I visit, they are friendly, professional, and always make sure my order is perfect. They work so well as a team and bring such great energy to the restaurant. It’s always nice to be greeted with a smile and great service — they truly make the difference! Thank you for your hard work and great attitude. Keep it up! 😀😀😀😀😀
Atmosphere: 5
Food: 5
Service: 5
My food was hot & fresh. Service was great. The line moved quickly.
Atmosphere: 5
Food: 5
Service: 5
The drive in switched to AI, so I won't be back.
Atmosphere: 1
Food: 3
Service: 1
Tried to get drive thru and we wanted to know menu a bit more since we last went to carl jr the person in the drive thru was rude and impatient which I would get if there was customers in line but there was not anyone in line inside the or in the drive thru will not come back again and had said under his impatient breath of oh my god, I would do zero star service if I could, I suggest going somewhere else for food and a different carls jr if you carve for it because you won't enjoy yourself here
Atmosphere: 1
Food: 1
Service: 1
Person at the stand was very helpful very grateful for the good service
Atmosphere: 5
Food: 5
Service: 5
Who does delicious order inside drive through takes a little longer.
Atmosphere: 2
Food: 5
Service: 2
Restaurantji Recommends
Amazing service 😝 thanks Alexis
Atmosphere: 5
Food: 5
Service: 5
Do not order from the app this location doesn't seem to handle app orders well. Had a good experience today including table service.
Atmosphere: 4
Food: 5
Service: 4
*0/5 stars*
Our recent visit to this location was a complete disappointment. What was supposed to be a quick stop turned into an uncomfortable experience due to the unprofessional behavior of the staff. An employee in the back was loudly arguing with the employee working the register, and the situation escalated to the point where they were cursing at each other. The topic of their argument was about the drive-through, with the employee in the back apparently upset that the register employee didn't own it.
What struck me most was the complete lack of regard for the customers. Despite the commotion, neither employee made an effort to tone down their language or resolve their issue in a more discreet manner. As a result, our family, including our two young children, were subjected to a barrage of profanity and hostility. It's shocking that in a customer-facing environment, the staff couldn't maintain a basic level of professionalism.
The experience left a sour taste, and it's hard to see how this location can recover without addressing the evident issues with employee relations and customer treatment. Until they get their team dynamics in order and prioritize customer satisfaction, I wouldn't recommend bringing your family here. The potential for a repeat performance is too high, and there's no need to subject yourself or your loved ones to that kind of environment.
Atmosphere: 1
Food: 2
Service: 1
The absolute worst customer service I have experienced in a very long time. Twice! It really seems like they do not care about service and basic courtesy. Very rude and talking to people with attitude when there was no call for it. I truly do not understand. Have not experienced this in other food establishments, only here.
Atmosphere: 3
Food: 1
Service: 1
Yoselin is wonderful!
Atmosphere: 5
Food: 5
Service: 5
Loading...