Dairy Queen Grill & Chill

Closed, no longer open

Place is closed out of business

Atmosphere: 1

Food: 1

Service: 1

This Dairy Queen appears to be permanently closed. All signage is gone. Building appears abandoned.

It’s closed!

Atmosphere: 1

Food: 1

Service: 1

Place is closed down permanently

Atmosphere: 1

Food: 1

Service: 1

Closed? Number disconnected and doors locked at 3:30

This store is permanently closed

R.I.P Dairy Queen 2015-2025

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Oreo

Permanently closed

Waited in a long line on cars to try and order something they ran out of but not conveyed over the speaker. How are you out of Vanilla, Seriously..... Like having peanut butter but no Jelly. Fool me once, won't fool me twice.

Atmosphere: 1

Food: 1

Service: 2

I was initially thrilled to learn their are DQ locations in Utah (grew up going here in Utah) drove 30 minutes out of my way for a giant disappointment. They are out of burgers, out of pretzels, out of toilet paper, can't take cash and the employees have no customer service. I assume either this location has no manager and or the manager needs to be fired.

Atmosphere: 1

Food: 1

Service: 1

Line wasn't long, but waited 15min just to order. Then they tell you that about a dozen items aren't available. I just wanted a simple blizzard, but that order was also made wrong!
Wow, I just checked my receipt & the guy charged me extra for something I didn't ask for! Deceitful practice!

Slowest “fast food” restaurant of all time

I ordered a 6 piece chicken strip basket from the drive through at 11:15 am. The guy that took my order said “It’s going to take a while to make that, are you sure that’s what you want?” I asked how long and he replied “5 minutes”. I say no problem. He then asked me if I wanted 4 or 6. I replied 6 (like I had originally ordered) and then he says “okay, 4 piece chicken strip. I say no sir, 6 pieces. Again he says 4. After moving to the window he gets my order right. (I’m still being cool but it seems he’s being a clown on purpose) I get my meal and decide to check it out before I leave. He shorted me a chicken strip. When I go inside to and tell him he says “oh I did didn’t I” and walks from the kitchen with the 6th strip already in a little container. The toast wasn’t toasted, just soaked in butter. Your people are playing silly games with folks and it isn’t cool.

Food: 2

Service: 1

If i could give 0 stars I would. Stuck in the drive thru for a hour with no way out is not acceptable or safe.

Here's my message to DQ:

Dear Dairy Queen Customer Service,

I am writing to formally express my disappointment regarding the exceptionally poor service, inefficiency, and multiple issues with my order at your Dairy Queen location at 69050 Vista Chino, Cathedral City, CA 92234-4803 on March 9, 2025.

Timeline of Events:

6:15 PM: Arrived at Dairy Queen and entered the drive-thru line. There were only six cars ahead of us, which is not a large number.

6:40 PM: Reached the order window but were not greeted.

6:45 PM: Finally acknowledged by staff and instructed to order at the pickup window.

6:49 PM: Placed an online order in an attempt to speed up service.

7:11 PM: Arrived at the pickup window and informed staff of our online order.

7:14 PM: Left the drive-thru after receiving our order.

Issues Experienced:

1. Excessive Wait Time & Lack of Communication

Despite there being only six cars ahead of us, it took 25 minutes to reach the order window.

Once we arrived at 6:40 PM, we were not greeted for another 5 minutes.

When an employee finally addressed us, we were told to place our order at the pickup window, further delaying service.

With a toddler in the car, this extended wait time made the experience extremely frustrating, especially since we were trapped in the drive-thru with no way to exit and had to wait nearly an hour to feed her.

2. Online Order Delay & Disorganization

Hoping to expedite service, I placed an online order at 6:49 PM, with a pickup time of 7:05 PM.

Upon arriving at the window at 7:11 PM, I informed staff of our order, but they appeared confused.

After scrambling for a few minutes, they located our food sitting in the warming area, which means it had been prepared but left unattended instead of being served promptly.

3. Incorrect & Incomplete Order

The kids’ cone from the à la carte order was missing, and we had to request it separately.

After leaving, we realized the milk that was supposed to come with my daughter’s kids' meal was missing.

The food was cold, suggesting poor order management and a complete lack of urgency.

4. Lack of Urgency & Poor Staff Adaptability

At no point did the staff display any sense of urgency or importance in their mannerisms.

When we inquired about the delay, we were simply told it was due to "short staffing."

However, having worked in fast food at various levels and in management for school nutrition, what I observed was not a short staffing issue but rather a lack of training and an inability to adapt.

There was visible staff present who could have efficiently handled tasks, yet the operation remained disorganized.

It did not make sense why orders were not being taken at the order window when there were clearly enough employees to make the process run smoothly.

I strongly recommend a review of the staff on shift that evening, as this was not a case of understaffing but of ineffective leadership and workflow management.

Order Details:
DQ® Cone (Kids) - $2.99 (Missing from order)
DQ® Cone (Large) - $4.89
Side of Cheese Curds (Regular) - $5.99
Chicken Strips Kids Meal (with Milk, BBQ, Fries, Kids Cone) - $6.59 (Milk missing from order)

Subtotal: $20.46
Pickup Time: 7:15 PM
Store Phone: (760) 325-9100

For a simple order, this experience was unaccep

Atmosphere: 1

Food: 1

Service: 1