Auntie Anne's Pretzels Cerritos Mall

I recently visited Auntie Anne’s at the Cerritos Mall and unfortunately had a disappointing experience. I used to be a big fan of their pepperoni jalapeño pretzels and was looking forward to getting a fresh one. I politely asked if I could wait for a fresh pepperoni pretzel and requested jalapeños added on top, even offering to pay extra. I was told I couldn’t have both toppings together, only separately or on the side, which was already a bit frustrating.

I decided to wait the 10 minutes for a fresh pretzel anyway. I saw them preparing new ones for the oven, so I stepped away briefly to wash my hands. When I returned less than five minutes later, my pretzel was already out. It was warm—but not hot—and definitely didn’t feel freshly baked.

Having worked at Auntie Anne’s in the past, I know what a fresh pretzel should taste and feel like. This one had clearly been sitting out, despite my request and willingness to wait. What added to the disappointment was the smirk from the staff when I returned, which made the experience feel even less genuine.

For nearly $12, I expected better service and a quality pretzel. Sadly, this visit didn’t live up to what I’ve come to expect from Auntie Anne’s.

Management Yelling at employees in front of the customer is a disgusting way to handle any situation. I can only imagine what is said to them behind closed doors. No wonder the place always has new employees. Do you even care about your employees? Or you'll just hire a new one right? Don't work here.

went there with my grand son. Extremly kind service and nuggets are so good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket

Nice service and very delicious food

Atmosphere: 5

Food: 5

Service: 5

Fresh and delicious
Good service !!

Each time you go to a mall you cannot go without getting something from Auntie Anne's the food is amazing the service is amazing and the atmosphere is amazing 5/5!!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Nuggets Bucket

For delivery service, they are very unprofessional, they take too long for an

Service: 1

National Pretzel DayFree Original or Cinnamon Sugar pretzel in the appBIRTHDAY MONTH=BIRTHDAY COUPONS=HAPPY RODNEYFree Original, Cinnamon Sugar or Almond pretzelAuntie Anne's had the longer line, compared with Wetzel's Pretzels on Pretzel Day, but that was due to being staffed by a skeleton crew. Waiting in line, I noticed one employee left, leaving two to hold the fort against the onslaught of hungry customers.Since I already had an Original pretzel from Wetzel's, a dessert pretzel was the choice to make.Cinnamon Sugar pretzel-Cinnamon-y sweet, Auntie Anne's Cinnamon Sugar pretzel. I would've preferred more crunch to the dough, like a churro, opposed to fluffiness, but it tasted good for someone not too fond of pretzels.Service was great. The two staff members did a commendable job of working as a well oiled machine. Auntie Anne's is located adjacent to the food court at Los Cerritos Center.Auntie Anne's added sweetness to my day on National Pretzel Day. The staff did an admirable job pumping out pretzels, making the wait minimal. Auntie Anne's birthday perk was a welcome treat, too.

Amazing Sweet Almond pretzel made my day! Friendly staff & talented baker! Delicious!!!

I understand cooking but the pepperoni pretzels are over cooked burned bottoms when you take it they get hard fast and the burnt taste bad especially for my son who has texture issues with his autism they blame the pan but if they watched the cooking alittle to take them out ahead before they burn product would be better . The other pretzels looked decent but for some reason they need to improve the pepperoni ones whole and bite size .

Very fast and friendly service.

Best pretzels in town

Auntie Anne's Pretzels became popular for me when I was with T Mobile. They had free giveaways every Tuesday and one was a free Pretzel of your choice. I'm not with t-mobile right now but I still go to auntie Anne's for their sugar Pretzels. They're Huge and delicious and the sugar ones only cost around $4.50. It's great to indulge once in a while.

The pretzels I purchased were fresh out the oven. Ohhh how I love fresh baked goods ?and the service was great too!

Good stuff