Honestly the worst wing experience l've had.When I received my wings the sauce didn't even cover the entire wing and my boyfriend's wings had no sauce at all when he didn't request dry rub. Our total was $50 for 10 wings and a lemonade and I would at least expect it to be better than what it was since the price is so high. The food took a while to come but the waiters were very nice and understanding! There were only two waiters tending to so many tables so I appreciate their service but the overall experience was bad. I didn’t want to complain to them because you could tell the night was already overwhelming.
Atmosphere: 1
Food: 1
Service: 4
Daniel Amaro
It's been a minute returning to Buffalo Wild Wings. Very disappointing, service was horrible, food did not look good or cooked. Establishment look like a total mess, employees look miserable which makes us feel uncomfortable. Whoever is running the show at the Cerritos location should be fired.
Atmosphere: 2
Food: 2
Service: 2
Felipe Llanes
The service is really bad and
Atmosphere: 1
Food: 1
Service: 1
Jeannette Valdez
The service was so horrible it will be the last time we coming to BWW. I haven’t been to one in a cool minute & you guys just made it a bad experience to not make me go back again. It literally took 50mins to get our food we ordered. The Guacamole was unflavored & my daughter’s chicken tenders looked like they had them cooked for hours so stale & dry. I can’t even blame the server about the Poor service she was the only server on a Sunday evening attending who knows how many tables like how are y’all going to provide good service like that & to top it off at the end when we about to pay the server tell us to scan the QR code but that thing didn’t even let us pay. We literally waited another 15mins to pay because we got doubled charged for some chips & guacamole & the manager had to overwrite it. Instead of having more employees cleaning y’all need to hire more servers for better & efficient service cause customers shouldn’t wait 50mins for some wings, fries & a burger. The service wasn’t worth the $100+ spend there.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Traditional Wings, Carrots, Fries, Hot, Celery
C K
Recently placed an online order for wings and a bottle of Mountain Dew on Super Bowl Sunday. Went at the scheduled time, but order was not ready. You might think this was because of the game, but game time was four hours later, and the restaurant was empty. One of the reasons I knew this, was the large group of employees talking to each other on the patio. After waiting 10 minutes I had to remind them to give me my bottle. After five minutes, the employee came back with a cup of Mountain Dew. The entire reason I wanted a bottle was because my car doesn't have cup holders. I asked for a refund, and the staff said they were to busy to give me a refund, but I should give them my credit card and contact information, and they would process the refund. I asked for the manager. They said the manager was not available. So, I had to leave without my refund or my soda. On top of all this, when I checked my order, they gave me 6 pieces of carrots, 2 pieces of celery, and 4 containers of ranch dressing.I tried to complain on their website, but received a form letter that obviously is sent to everyone who complains. You cannot send back a reply, and it's obvious no one reads it.So, this is how Buffalo Wild Wings treats and respects their customers. Look at the reviews and if you decide to give them your hard earned cash, don't say you haven't been warned.
Food: 2
Service: 1
basanta baro
The worst food ever and service are very poor and online order is too late I have too many experience about this restaurant..personally I suggest don’t go to that restaurant waste of money..better you guys closed the restaurant ??????
Amanda Torres
I got charged twice my bf paid cash and once I got home they charged me on my card . I had to dispute my transaction keep in mind this was a month ago now today I got a notification that they got there money back this is ridiculous!!! Scam don’t come here
spideyck
Recently placed an online order for wings and a bottle of Mountain Dew on Super Bowl Sunday. Went at the scheduled time, but order was not ready. You might think this was because of the game, but game time was four hours later, and the restaurant was empty. One of the reasons I knew this, was the large group of employees talking to each other on the patio. After waiting 10 minutes I had to remind them to give me my bottle. After five minutes, the employee came back with a cup of Mountain Dew. The entire reason I wanted a bottle was because my car doesn't have cup holders. I asked for a refund, and the staff said they were to busy to give me a refund, but I should give them my credit card and contact information, and they would process the refund. I asked for the manager. They said the manager was not available. So, I had to leave without my refund or my soda. On top of all this, when I checked my order, they gave me 6 pieces of carrots, 2 pieces of celery, and 4 containers of ranch dressing. I tried to complain on their website, but received a form letter that obviously is sent to everyone who complains. You cannot send back a reply, and it's obvious no one reads it. So, this is how Buffalo Wild Wings treats and respects their customers. Look at the reviews and if you decide to give them your hard earned cash, don't say you haven't been warned.
J. McKee
Order 15 wings medium / Asian zing & Onion rings. Everything came out cold. Was not busy. Asked for the wings to be remade instead got microwaved wings. Hilarious enough still not "hot". The manager made me wait 10mins to talk to him only to not really care. Good margaritas. You don't come to BWW expecting the best of anything, but wow was I let down. Go to the buffalo spot in the mall for a better meal lmaooo
Don’t like the guy who made my drink he was very rude.
Atmosphere: 1
Food: 1
Service: 1
Luis Lopez
To Chris the bartender, TY MAN! service was great, and we appreciate you splitting the bill for us. Very attentive, all while he was making drinks at the bar for everyone.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Traditional Wings
Alex Flores
They only had one waitress for like 30+ tables and NOW THE ONLY WAY TO ORDER is thru your phone.They messed up my order to only tell me they were taking the wings out to then proceed to not remove them when it came to pay.
Atmosphere: 4
Food: 1
Service: 3
Moon C
We went to watch a Sunday evening NFL game! We ordered a few appetizers including their pulled pork tater tots. We were starving…. So as soon as the tater tots came, we started eating until after a few that I realized there was zero pulled pork. I told our waitress who took our dish and said she would mention to the kitchen. They brought back the SAME plate with about 2 spoonfuls of pulled pork on the SAME tater tots that were now COLD. I didn’t eat them. My nephew did bc he was starving. They cost $29.99. They weren’t worth $5.99. I was extremely disappointed! I expected a brand new fresh order!!! HORRIBLE!!!! I also would have expected them to remove item from bill but NOPE!!! I get it’s a Sunday game evening but they should be ready for that!!! I’ll never go back again!!!
Atmosphere: 3
Food: 1
Service: 4
Rocio Leila Ruiz
The wings traditional and boneless were good and also the fries. The celery and carrots were a little soggy. We were told by the server to use the app because it was faster (meh) I think they were just short staffed. If you go every once in a while for some chicken wings it’s ok. More staff for customer service is needed though. Cost went up a bit too, but that’s everywhere now.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Buffalo Wild Wings, Traditional Wings, Fries
Honestly the worst wing experience l've had.When I received my wings the sauce didn't even cover the entire wing and my boyfriend's wings had no sauce at all when he didn't request dry rub. Our total was $50 for 10 wings and a lemonade and I would at least expect it to be better than what it was since the price is so high. The food took a while to come but the waiters were very nice and understanding! There were only two waiters tending to so many tables so I appreciate their service but the overall experience was bad. I didn’t want to complain to them because you could tell the night was already overwhelming.
Atmosphere: 1
Food: 1
Service: 4
It's been a minute returning to Buffalo Wild Wings. Very disappointing, service was horrible, food did not look good or cooked. Establishment look like a total mess, employees look miserable which makes us feel uncomfortable. Whoever is running the show at the Cerritos location should be fired.
Atmosphere: 2
Food: 2
Service: 2
The service is really bad and
Atmosphere: 1
Food: 1
Service: 1
The service was so horrible it will be the last time we coming to BWW. I haven’t been to one in a cool minute & you guys just made it a bad experience to not make me go back again. It literally took 50mins to get our food we ordered. The Guacamole was unflavored & my daughter’s chicken tenders looked like they had them cooked for hours so stale & dry. I can’t even blame the server about the Poor service she was the only server on a Sunday evening attending who knows how many tables like how are y’all going to provide good service like that & to top it off at the end when we about to pay the server tell us to scan the QR code but that thing didn’t even let us pay. We literally waited another 15mins to pay because we got doubled charged for some chips & guacamole & the manager had to overwrite it. Instead of having more employees cleaning y’all need to hire more servers for better & efficient service cause customers shouldn’t wait 50mins for some wings, fries & a burger. The service wasn’t worth the $100+ spend there.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Traditional Wings, Carrots, Fries, Hot, Celery
Recently placed an online order for wings and a bottle of Mountain Dew on Super Bowl Sunday. Went at the scheduled time, but order was not ready. You might think this was because of the game, but game time was four hours later, and the restaurant was empty. One of the reasons I knew this, was the large group of employees talking to each other on the patio. After waiting 10 minutes I had to remind them to give me my bottle. After five minutes, the employee came back with a cup of Mountain Dew. The entire reason I wanted a bottle was because my car doesn't have cup holders. I asked for a refund, and the staff said they were to busy to give me a refund, but I should give them my credit card and contact information, and they would process the refund. I asked for the manager. They said the manager was not available. So, I had to leave without my refund or my soda. On top of all this, when I checked my order, they gave me 6 pieces of carrots, 2 pieces of celery, and 4 containers of ranch dressing.I tried to complain on their website, but received a form letter that obviously is sent to everyone who complains. You cannot send back a reply, and it's obvious no one reads it.So, this is how Buffalo Wild Wings treats and respects their customers. Look at the reviews and if you decide to give them your hard earned cash, don't say you haven't been warned.
Food: 2
Service: 1
The worst food ever and service are very poor and online order is too late I have too many experience about this restaurant..personally I suggest don’t go to that restaurant waste of money..better you guys closed the restaurant ??????
I got charged twice my bf paid cash and once I got home they charged me on my card . I had to dispute my transaction keep in mind this was a month ago now today I got a notification that they got there money back this is ridiculous!!! Scam don’t come here
Recently placed an online order for wings and a bottle of Mountain Dew on Super Bowl Sunday. Went at the scheduled time, but order was not ready. You might think this was because of the game, but game time was four hours later, and the restaurant was empty. One of the reasons I knew this, was the large group of employees talking to each other on the patio. After waiting 10 minutes I had to remind them to give me my bottle. After five minutes, the employee came back with a cup of Mountain Dew. The entire reason I wanted a bottle was because my car doesn't have cup holders. I asked for a refund, and the staff said they were to busy to give me a refund, but I should give them my credit card and contact information, and they would process the refund. I asked for the manager. They said the manager was not available. So, I had to leave without my refund or my soda. On top of all this, when I checked my order, they gave me 6 pieces of carrots, 2 pieces of celery, and 4 containers of ranch dressing. I tried to complain on their website, but received a form letter that obviously is sent to everyone who complains. You cannot send back a reply, and it's obvious no one reads it. So, this is how Buffalo Wild Wings treats and respects their customers. Look at the reviews and if you decide to give them your hard earned cash, don't say you haven't been warned.
Order 15 wings medium / Asian zing & Onion rings. Everything came out cold. Was not busy. Asked for the wings to be remade instead got microwaved wings. Hilarious enough still not "hot". The manager made me wait 10mins to talk to him only to not really care. Good margaritas. You don't come to BWW expecting the best of anything, but wow was I let down. Go to the buffalo spot in the mall for a better meal lmaooo
Atmosphere: 2
Food: 1
Service: 3
Good as
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Traditional Wings
Restaurantji Recommends
Don’t like the guy who made my drink he was very rude.
Atmosphere: 1
Food: 1
Service: 1
To Chris the bartender, TY MAN! service was great, and we appreciate you splitting the bill for us. Very attentive, all while he was making drinks at the bar for everyone.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Traditional Wings
They only had one waitress for like 30+ tables and NOW THE ONLY WAY TO ORDER is thru your phone.They messed up my order to only tell me they were taking the wings out to then proceed to not remove them when it came to pay.
Atmosphere: 4
Food: 1
Service: 3
We went to watch a Sunday evening NFL game! We ordered a few appetizers including their pulled pork tater tots. We were starving…. So as soon as the tater tots came, we started eating until after a few that I realized there was zero pulled pork. I told our waitress who took our dish and said she would mention to the kitchen. They brought back the SAME plate with about 2 spoonfuls of pulled pork on the SAME tater tots that were now COLD. I didn’t eat them. My nephew did bc he was starving. They cost $29.99. They weren’t worth $5.99. I was extremely disappointed! I expected a brand new fresh order!!! HORRIBLE!!!! I also would have expected them to remove item from bill but NOPE!!! I get it’s a Sunday game evening but they should be ready for that!!! I’ll never go back again!!!
Atmosphere: 3
Food: 1
Service: 4
The wings traditional and boneless were good and also the fries. The celery and carrots were a little soggy. We were told by the server to use the app because it was faster (meh) I think they were just short staffed. If you go every once in a while for some chicken wings it’s ok. More staff for customer service is needed though. Cost went up a bit too, but that’s everywhere now.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Buffalo Wild Wings, Traditional Wings, Fries