EDIT: I received an email from their customer support team. The customer service was surprisingly worse than I expected and the bar was already set low. I'm lowering my review rating since I didn't get any feedback from the manager or location themselves and went through either an AI bot or overseas customer support channel. Does not feel that my experience will lead to any significant changes to their service for future folks. This just solidifies my decision to never come back.
I ordered two steak bowls online, but realized that one of the bowls was completely missing the meat. It was stacked with so much salad, but no steak at all. Ended up driving back to have them redo my order. Thankfully, they did it for free, but I didn't appreciate their attitude. Just brushed me off like I was in the wrong. Granted, they seemed overworked and checked out.
I get it. I worked retail in the past and it can be frustrating. But I've had enough tact to apologize to the customer for a mistake. This isn't the first time this has happened and similar errors were made when I bought from this location. I guess it's my fault for giving the Alondra Chipotle so many chances. Or maybe I'm the fool for still going to Chipotle. Moving forward, I'll just stick to street tacos or Taco Nazo if quick and satisfying Mexican food.
Atmosphere: 1
Food: 1
Service: 1
Andrei Cretu
This is for the manager....pls tell your people to put gloves or cut their nails cas this guy, put his fingers in my cup ....disgusting....
TL
This location gives you generous amount with good portion of meat. Employee was nice and helpful even though i came during rush hours. Taste is standard per usual.
Atmosphere: 4
Food: 4
Service: 4
Diane Moore
So, yesterday I went to Chipotle in Cerritos - I was having All kinds of trouble logging in to my account, J the manager on duty tried numerous times to help me, I mean above and beyond...we still couldn't get it up and working, he was so patient and kind and so willing to help me but unfortunately it still didn't work, well after all his effort he did not leave me feeling alone...he blessed me with the food item I wanted to order...thanks J and everyone involved - blessings to you and your store
shar green
I never usually leave reviews because I just don’t, but I’m started to get agitated but how rude the workers are here. Just today I ordered a to go burrito bowl and the guy didn’t put enough meat, so I kindly asked the girl if I could get extra meat and the guy made a snarky remark to his coworker saying he did “full scoops”, he really didn’t but okay. I acted like I didn’t hear him because I know people expected someone like me (woman of color) to act out of pocket but I kept it pushing. Y’all need to do better on training your employees how to talk to customers, let alone greet them. Trust me I get it, I work at a grocery store and sometimes I don’t want to deal with customers either. However, this repetitive constant rudeness at various Chipotle places needs to be fixed. The only time I’ve ever seen the workers here be nice is when their supervisor /or manager was there observing them. The food is fresh yes, but it’s not worth it to keep putting up with such disgruntled folk. Do better.
Atmosphere: 3
Food: 5
Service: 1
MAR
insane. last time i come here.
Atmosphere: 1
Food: 1
Service: 1
Bobtastic22 Fuller
Other comment from 6 years ago said 7$ now they more like 12$ with tax lol. Buts it's good food never had it get cold only when I leave it sitting and eat it slow but then just microwave it.
Atmosphere: 4
Food: 4
Service: 4
Dwight Schmidt
They are always so pleasant, respectful, and orderly. Also very patient with even the toughest of customers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Chips, Salad, Keto Chicken Salad, Carne Asada Bowl with Brown Rice and Pinto Beans Kid’S Order
I love this Chipotle. However, I want to ask management to please ask staff to stir up the sofritas frequently. Every single time I come in, no matter what time of day, the sofritas are dry from sitting too long. I always have to ask if they have more in the back. The dry, hard sofritas look so unappetizing, and I have learned from experience, taste bad. Would those staff members want to eat food like that? It is an easy fix just to stir every so often. That would probably help with all the proteins.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Side of Guacamole, Chips, Chips & Guacamole
Estella Pedroza
They only had one person serving. The music was loud. I was not able to hear the server. I got a bowl with chicken . We'll I got like 10 little pieces of chicken. I asked the server if she had made a mistake and was going to add more? She said this is all you get. Very rude, no customer services there. Last time, I purchased any food from there . It's sad how no one makes an effort to help people with kindness. They have to remember no customer, no job. Think about it next time you're rude.
Atmosphere: 3
Food: 3
Service: 3
Ailyn G
the smoked brisket is good
Vegetarian options: sofritas and salads
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Chips
Whitney Ebejer
I come to this location often since it’s close to my house and I kid you not, they are out of something EVERY single time I come. I’m over it and will just have to start going out of my way to go somewhere else. It’ll be several hours till closing and they are out of chips, cheese, beans, even some of the meats.
Atmosphere: 2
Food: 2
Service: 2
Victor
They are serving old food. Specially the guacamole is from the day before.
EDIT: I received an email from their customer support team. The customer service was surprisingly worse than I expected and the bar was already set low. I'm lowering my review rating since I didn't get any feedback from the manager or location themselves and went through either an AI bot or overseas customer support channel. Does not feel that my experience will lead to any significant changes to their service for future folks. This just solidifies my decision to never come back.
I ordered two steak bowls online, but realized that one of the bowls was completely missing the meat. It was stacked with so much salad, but no steak at all. Ended up driving back to have them redo my order. Thankfully, they did it for free, but I didn't appreciate their attitude. Just brushed me off like I was in the wrong. Granted, they seemed overworked and checked out.
I get it. I worked retail in the past and it can be frustrating. But I've had enough tact to apologize to the customer for a mistake. This isn't the first time this has happened and similar errors were made when I bought from this location. I guess it's my fault for giving the Alondra Chipotle so many chances. Or maybe I'm the fool for still going to Chipotle. Moving forward, I'll just stick to street tacos or Taco Nazo if quick and satisfying Mexican food.
Atmosphere: 1
Food: 1
Service: 1
This is for the manager....pls tell your people to put gloves or cut their nails cas this guy, put his fingers in my cup ....disgusting....
This location gives you generous amount with good portion of meat. Employee was nice and helpful even though i came during rush hours. Taste is standard per usual.
Atmosphere: 4
Food: 4
Service: 4
So, yesterday I went to Chipotle in Cerritos - I was having All kinds of trouble logging in to my account, J the manager on duty tried numerous times to help me, I mean above and beyond...we still couldn't get it up and working, he was so patient and kind and so willing to help me but unfortunately it still didn't work, well after all his effort he did not leave me feeling alone...he blessed me with the food item I wanted to order...thanks J and everyone involved - blessings to you and your store
I never usually leave reviews because I just don’t, but I’m started to get agitated but how rude the workers are here. Just today I ordered a to go burrito bowl and the guy didn’t put enough meat, so I kindly asked the girl if I could get extra meat and the guy made a snarky remark to his coworker saying he did “full scoops”, he really didn’t but okay. I acted like I didn’t hear him because I know people expected someone like me (woman of color) to act out of pocket but I kept it pushing. Y’all need to do better on training your employees how to talk to customers, let alone greet them. Trust me I get it, I work at a grocery store and sometimes I don’t want to deal with customers either. However, this repetitive constant rudeness at various Chipotle places needs to be fixed. The only time I’ve ever seen the workers here be nice is when their supervisor /or manager was there observing them. The food is fresh yes, but it’s not worth it to keep putting up with such disgruntled folk. Do better.
Atmosphere: 3
Food: 5
Service: 1
insane. last time i come here.
Atmosphere: 1
Food: 1
Service: 1
Other comment from 6 years ago said 7$ now they more like 12$ with tax lol. Buts it's good food never had it get cold only when I leave it sitting and eat it slow but then just microwave it.
Atmosphere: 4
Food: 4
Service: 4
They are always so pleasant, respectful, and orderly. Also very patient with even the toughest of customers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Chips, Salad, Keto Chicken Salad, Carne Asada Bowl with Brown Rice and Pinto Beans Kid’S Order
Don’t go there,bad service
Service: 1
I love the food and service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I love this Chipotle. However, I want to ask management to please ask staff to stir up the sofritas frequently. Every single time I come in, no matter what time of day, the sofritas are dry from sitting too long. I always have to ask if they have more in the back. The dry, hard sofritas look so unappetizing, and I have learned from experience, taste bad.
Would those staff members want to eat food like that? It is an easy fix just to stir every so often. That would probably help with all the proteins.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Side of Guacamole, Chips, Chips & Guacamole
They only had one person serving. The music was loud. I was not able to hear the server. I got a bowl with chicken . We'll I got like 10 little pieces of chicken. I asked the server if she had made a mistake and was going to add more? She said this is all you get. Very rude, no customer services there. Last time, I purchased any food from there . It's sad how no one makes an effort to help people with kindness. They have to remember no customer, no job. Think about it next time you're rude.
Atmosphere: 3
Food: 3
Service: 3
the smoked brisket is good
Vegetarian options: sofritas and salads
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl, Chips
I come to this location often since it’s close to my house and I kid you not, they are out of something EVERY single time I come. I’m over it and will just have to start going out of my way to go somewhere else. It’ll be several hours till closing and they are out of chips, cheese, beans, even some of the meats.
Atmosphere: 2
Food: 2
Service: 2
They are serving old food. Specially the guacamole is from the day before.
Atmosphere: 1
Food: 1
Service: 1
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