Recommended dishes: Mix & Go Create Your Own Creation
jace visser
I only have it one star review because I can’t put 0 stars. They charged me $52 for a cake and won’t take a fifty dollar bill to pay for it
Philup Pompe
Awesome ice soup!
Vicente Diaz
Very rich and tasty good attention
Kim Cee
I love going to Coldstone and don’t usually have any issues. I did have one of the cashier charge me full price, even after showing her the buy one get one free. I called and told me they’d give me a full refund for the mistake. Once I got there, they said they were going to give me a full refund and only charge me for one. I didn’t appreciate that i was lied to. They should better clarify what they mean on the phone so that i won’t have to waste time and gas going. I couldn’t just waited on the refund if they would’ve been clear from the beginning.MAKE SURE YOU CHECK YOUR RECEIPTS TO AVOID ISSUES LIKE MINE.
Carlos Manalo
Staff are not rude but not friendly either. They seem to go out of their way to make you rush through the transactions so they can get you over with and just leave.
Loyd Jones
Typical experience. Nothing exceptional.
Rose Razo
? coffee love only no caramel ?
Erik Johnson
Wow! Cold Stone was once known as a place of joy and ice cream. That is definitely not the case at this location. The ice cream is still there, but definitely not the joy.When I arrived, i noticed there was a gentleman just outside the door with his son. I asked if he was waiting to get it, he replied, “yes”. I politely got behind him so that my wife and I could wait our turn. Shortly after, an older gentleman walked up and he got behind us.A few moments later, 4 people walked out of the Cold Stone. The gentleman and his son walked in, my wife and I proceeded behind them. I didn’t read the sign outside that said “2 parties” at a time in the store. I figured 4 people steeped out, 4 people can step in.Once my wife and I stepped in, the Cold Stone representative (ESTRELLA), didn’t greet us; however, she told us to wait outside. That’s when I took the time to read all the verbiage about “2 parties at a time”.Ok, I get it. So we politely waited outside and a few moments later 1 party left. Once we were inside a young lady came 1-2 minutes after we did (not the older gentleman). However, at this point there was 3 parties in the store. ESTRELLA, who was now helping us, looked at the young lady and said nothing.At first I didn’t say anything because I noticed the girl had a work uniform from a neighboring restaurant. I thought maybe she knew the Cold Stone staff or was related to one of them. Once she was greeted by a Cold Stone team member, I was certain there was no relation because of their dialogue.I proceeded to tell ESTRELLA, that I thought that was unfair. She tried justifying it, instead of just apologizing, because one party was about to leave. If that’s the case I could’ve stayed in the first time “because one party was about to leave”. Either everyone goes by what is said on the door or nobody. You can’t pick and choose.Then the older gentleman walks in. I proceeded to tell ESTRELLA, “he was behind me”. She said nothing, she didn’t apologize....nothing!This review is already longer than it should be, the point is, as a local to the Cerritos community I WILL NEVER step foot into this specific location ever again.But hey, that’s my opinion, if you like horrible customer service, this may be the place for you ?
This place always serves up yummy ice cream. Join their rewards program to really facilitate your addiction. ;-)
Roar_goat 27
They think I’m a kid but I’m 15 so I ordered a medium and they charge it like it was a large $9+ and didn’t give me a receipt idk if that normal but like what the F@#+ that’s a lot. Pls tell me if this is normal I just want to make sure
Sharon Best
This place always serves up yummy ice cream. Join their rewards program to really facilitate your addiction. ;-)
Roar Goat
They think I’m a kid but I’m 15 so I ordered a medium and they charge it like it was a large $9+ and didn’t give me a receipt idk if that normal but like what the F@#+ that’s a lot. Pls tell me if this is normal I just want to make sure
I had their sweet cream with a brownie
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mix & Go Create Your Own Creation
I only have it one star review because I can’t put 0 stars. They charged me $52 for a cake and won’t take a fifty dollar bill to pay for it
Awesome ice soup!
Very rich and tasty good attention
I love going to Coldstone and don’t usually have any issues. I did have one of the cashier charge me full price, even after showing her the buy one get one free. I called and told me they’d give me a full refund for the mistake. Once I got there, they said they were going to give me a full refund and only charge me for one. I didn’t appreciate that i was lied to. They should better clarify what they mean on the phone so that i won’t have to waste time and gas going. I couldn’t just waited on the refund if they would’ve been clear from the beginning.MAKE SURE YOU CHECK YOUR RECEIPTS TO AVOID ISSUES LIKE MINE.
Staff are not rude but not friendly either. They seem to go out of their way to make you rush through the transactions so they can get you over with and just leave.
Typical experience. Nothing exceptional.
? coffee love only no caramel ?
Wow! Cold Stone was once known as a place of joy and ice cream. That is definitely not the case at this location. The ice cream is still there, but definitely not the joy.When I arrived, i noticed there was a gentleman just outside the door with his son. I asked if he was waiting to get it, he replied, “yes”. I politely got behind him so that my wife and I could wait our turn. Shortly after, an older gentleman walked up and he got behind us.A few moments later, 4 people walked out of the Cold Stone. The gentleman and his son walked in, my wife and I proceeded behind them. I didn’t read the sign outside that said “2 parties” at a time in the store. I figured 4 people steeped out, 4 people can step in.Once my wife and I stepped in, the Cold Stone representative (ESTRELLA), didn’t greet us; however, she told us to wait outside. That’s when I took the time to read all the verbiage about “2 parties at a time”.Ok, I get it. So we politely waited outside and a few moments later 1 party left. Once we were inside a young lady came 1-2 minutes after we did (not the older gentleman). However, at this point there was 3 parties in the store. ESTRELLA, who was now helping us, looked at the young lady and said nothing.At first I didn’t say anything because I noticed the girl had a work uniform from a neighboring restaurant. I thought maybe she knew the Cold Stone staff or was related to one of them. Once she was greeted by a Cold Stone team member, I was certain there was no relation because of their dialogue.I proceeded to tell ESTRELLA, that I thought that was unfair. She tried justifying it, instead of just apologizing, because one party was about to leave. If that’s the case I could’ve stayed in the first time “because one party was about to leave”. Either everyone goes by what is said on the door or nobody. You can’t pick and choose.Then the older gentleman walks in. I proceeded to tell ESTRELLA, “he was behind me”. She said nothing, she didn’t apologize....nothing!This review is already longer than it should be, the point is, as a local to the Cerritos community I WILL NEVER step foot into this specific location ever again.But hey, that’s my opinion, if you like horrible customer service, this may be the place for you ?
Best ice cream ever
Restaurantji Recommends
This place always serves up yummy ice cream. Join their rewards program to really facilitate your addiction. ;-)
They think I’m a kid but I’m 15 so I ordered a medium and they charge it like it was a large $9+ and didn’t give me a receipt idk if that normal but like what the F@#+ that’s a lot. Pls tell me if this is normal I just want to make sure
This place always serves up yummy ice cream. Join their rewards program to really facilitate your addiction. ;-)
They think I’m a kid but I’m 15 so I ordered a medium and they charge it like it was a large $9+ and didn’t give me a receipt idk if that normal but like what the F@#+ that’s a lot. Pls tell me if this is normal I just want to make sure
Poor customer service
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