Papa Johns Pizza
10316 De Soto Ave, Chatsworth
(818) 725-2600
Recent Reviews
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Papa John’s Review
We ordered a half cheese, half Hawaiian pizza — and it was absolutely delicious! 😋
The crust was perfectly baked, the toppings fresh, and the flavor spot on.
The service was excellent, and the staff was kind, welcoming, and very friendly.
Thank you, Papa John’s, for a great experience — we’ll definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Order ahead function is useless. If you want food during peak hours just remember that you’ll be waiting a long time for a bad pizza when you could go elsewhere for the same price for better pizza and actually get what you want when you want it.
This place give me a bed experience poorly made pizza terrible customer service avoid this place and go to any other one You Have Been Warned
First time making a phone order at this location. Went to pick it up and pay with a credit card. This was around 2 o'clock in the afternoon. One guy working, very rude, my card was declined. I ask him to use the other register, he said its not working there was money in my card so there was no reason to be decline. I spend the next ten minutes calling my card company, there was no problem. It was not even showing that it was declined or that I was even making a purchase. He took the food and the drinks walked away and left me there. I just walked out very upset.
I love Papa John! Jose Soto is so sweet who provided amazing customer service.
Atmosphere: 5
Food: 5
Service: 5
I made an order online and forgot to tell them no olives. Immediately called within a minute or two, literally no more than that, to make the change. Called, and the guy hung up on me. Immediately called back and he says “oh we already put your pizza in the oven. I’m not making any changes.” There is NO WAY within a three minute time span you made a Garden Fresh veggie pizza and have it in the oven. This was the RUDEST encounter I’ve ever experienced! There are way better pizza places around. Take your money elsewhere.
Atmosphere: 1
Food: 1
Service: 1
They're buying these good reviews. As a gm for this company, it's really sad to see how you treat one of our mutual customers who made the simple mistake of ordering at your location out of state. That cx was super nice btw. I did my job and made her day. Shame on you bro. Hope your d.o. or ovp sees this and they do the right thing.
Otherwise we see what's up with this franchise.
Atmosphere: 1
Food: 1
Service: 1
Customer service is on point. Very helpful and the pizzas 🍕 were perfect. 10 /10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Original Crust Cheese Pizza, The Works Pizza, 10 Bacon Cheddarsticks, Pepperoni Pizza
Diego always takes care of my order on time, and my first time meeting Claudia felt like home. Best pizza and Papa Johns around. Thank you guys as always!
Atmosphere: 5
Food: 5
Service: 5
Customer service is on point. Very helpful and the pizzas ? were perfect. 10 /10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Original Crust Cheese Pizza, The Works Pizza, 10 Bacon Cheddarsticks, Pepperoni Pizza
Restaurantji Recommends
The employee Diego was so rude! He gave me a burnt cinnamon pull and then refused used to give me money back. Then said he would make another one but it would also be burnt . He made another and it was burnt .
Atmosphere: 1
Food: 1
Service: 1
Had always paid and bought dough alone for over 6 years from this location and never had a problem. For whatever reason, the manager don't like selling me dough anymore. I had paid $5 for just a small size dough each time . Don't know what happened all of a sudden after years. I won't be doing any business here anymore
Wouldn't allow us to pay online for our food, said "for orders over $100 you need to pay in store" like we haven't been ordering for years to become trusted customers. You just lost a trusted customer. Lock it in Papa Johns.
Service: 1
Papa Jon's pizza is good.SERVICE in this branch is horrible!On my birthday night, I placed a pickup order on the phone of $50 and got confirmation for my order via email and text.15 minutes later, I got the second update that my order was ready for pickup.Drove down to find out that my order was not even prepared because "the order didn't look real " according to the employee and was working.NEVER GOT MY ORDER.
Atmosphere: 1
Food: 3
Service: 1
Went to this place after I got "your order is ready to pick up" message.When I got here and said I'm here for pick up, a guy making pizza said wait 15 min.I told him I got my order is ready message, and he yelled "I don't care about your message, my screen says 15min, so it's 15min"No appology or explanation. just "i don't care" statement as soon as I told him about the app order.Please visit other location/branch and value your time and money.You are paying customer, not begger.
Service: 1
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