Lara and aileen we’re actually good customer service felt like VIP access when I entered the room gave me a complimentary drink and a very welcoming customer service. I would definitely come by. They have really good service really good atmosphere and also good food. Definitely dig the environment and I will definitely come here again just off the customer service alone.
Atmosphere: 5
Food: 5
Service: 5
Ivan Soto
Starbucks 9857 Mason Ave, Chatsworth, CA 91311 11/06/25 Friendly and nice staff Lara, Janny, Chelsea, Mercedes, Jam, Priscilla, Aileen here at Starbucks, 9857 Mason Ave, Chatsworth CA 91311. I was with my 8 friends today. We ordered mocha cookie frappuccinos & a coffee. Lara was so kind that she offered to take a picture. It was on 04/28/24 Lara was at 8232 De Soto Avenue when she offered to take a group picture. Thanks so much for the nice drinks (coffee, etc.) and for the great customer service from Lara, Janny, Chelsea, Mercedes, Jam, Priscilla, Aileen. Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
lili Levesque
I am sorry but this morning my two coffees were bad coffee we can take. I will say , just provide more training to the employees to improve product. In years…. For buying coffee with your organization this is the first time I reported a bad feedback.
Food: 2
Vince R
Used to be quick. 14 cars today at 330pm2
Carina
Asked for a iced matcha and basically got just milk. Doesn’t taste like matcha at all.
Atmosphere: 4
Food: 2
Service: 2
natalie garcia
Their services is always great but this time my drink was literally 5 sips and done.
Atmosphere: 5
Food: 2
Service: 2
Andy C
This places closed at ten I also really needed to use the restroom look if dine in closes as a certain hour maybe you should put that on google or yelp
Atmosphere: 1
Food: 5
Service: 1
Laura Roberts
Always quick at the drive-thru.
Atmosphere: 5
Food: 5
Service: 5
nicole habbestad
Order was placed though drive thru and they repeated the order . They gave me the wrong order
Service: 1
Chrissy 333
Don’t order for pick up here. I paid extra $2.50 for cold foam and they didn’t give me any at all. I paid $7.70 for a drink that tastes horrible. Pay attention to your order notes.
I had the worst experience today 2/23/2025 at this location. I am a regular customer of this store I have never had an experience like today. I asked to use the bathroom and despite being a regular customer they would not let me use it because I did not have my wallet to buy something. I let them know that I was a regular customer I told them it was an emergency but they did not care. I think treating a regular customer like this seems terrible to me and therefore I will never return because I will spend my money where they treat me well. Thank you for treating me like this.
Service: 1
Sarkis Mambreian
The best Starbucks in the area
Atmosphere: 5
Food: 5
Service: 5
Andre Bowling
Small but very nice clean and in a good area, inside and outside tables
Atmosphere: 5
Food: 4
Service: 5
Peter Xaymountry
I stopped by this Starbucks today after picking up food for my wife at a place in the same plaza. I wanted my mango Dragonfruit so after I got her food, I walked to this Starbucks. Their drive thru line was busy so good thing I went inside. There was no one in line so I was able to place my order right away. It took like maybe a minute or two for my drink to be ready. It's pretty nice inside and some people were just working in there. They also have a outdoor seating area as well. My drink was delicious and they put less ice like I asked.
Vegetarian options: They have limited vegetarian options here
Parking: If you come at the right time, you'll find a spot. If you come during the busy time then good luck.
Kid-friendliness: This place is kid friendly
Wheelchair accessibility: This place is wheelchair accessible
Lara and aileen we’re actually good customer service felt like VIP access when I entered the room gave me a complimentary drink and a very welcoming customer service. I would definitely come by. They have really good service really good atmosphere and also good food. Definitely dig the environment and I will definitely come here again just off the customer service alone.
Atmosphere: 5
Food: 5
Service: 5
Starbucks
9857 Mason Ave, Chatsworth, CA 91311
11/06/25
Friendly and nice staff
Lara, Janny, Chelsea, Mercedes, Jam, Priscilla, Aileen here at Starbucks, 9857 Mason Ave, Chatsworth CA 91311. I was with my 8 friends today. We ordered mocha cookie frappuccinos & a coffee.
Lara was so kind that she offered to take a picture. It was on 04/28/24 Lara was at 8232 De Soto Avenue when she offered to take a group picture.
Thanks so much for the nice drinks (coffee, etc.) and for the great customer service from
Lara, Janny, Chelsea, Mercedes, Jam, Priscilla, Aileen.
Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
I am sorry but this morning my two coffees were bad coffee we can take. I will say , just provide more training to the employees to improve product. In years…. For buying coffee with your organization this is the first time I reported a bad feedback.
Food: 2
Used to be quick. 14 cars today at 330pm2
Asked for a iced matcha and basically got just milk. Doesn’t taste like matcha at all.
Atmosphere: 4
Food: 2
Service: 2
Their services is always great but this time my drink was literally 5 sips and done.
Atmosphere: 5
Food: 2
Service: 2
This places closed at ten I also really needed to use the restroom look if dine in closes as a certain hour maybe you should put that on google or yelp
Atmosphere: 1
Food: 5
Service: 1
Always quick at the drive-thru.
Atmosphere: 5
Food: 5
Service: 5
Order was placed though drive thru and they repeated the order . They gave me the wrong order
Service: 1
Don’t order for pick up here. I paid extra $2.50 for cold foam and they didn’t give me any at all. I paid $7.70 for a drink that tastes horrible. Pay attention to your order notes.
Service: 1
Restaurantji Recommends
I had the worst experience today 2/23/2025 at this location. I am a regular customer of this store I have never had an experience like today. I asked to use the bathroom and despite being a regular customer they would not let me use it because I did not have my wallet to buy something. I let them know that I was a regular customer I told them it was an emergency but they did not care. I think treating a regular customer like this seems terrible to me and therefore I will never return because I will spend my money where they treat me well. Thank you for treating me like this.
Service: 1
The best Starbucks in the area
Atmosphere: 5
Food: 5
Service: 5
Small but very nice clean and in a good area, inside and outside tables
Atmosphere: 5
Food: 4
Service: 5
I stopped by this Starbucks today after picking up food for my wife at a place in the same plaza. I wanted my mango Dragonfruit so after I got her food, I walked to this Starbucks. Their drive thru line was busy so good thing I went inside. There was no one in line so I was able to place my order right away. It took like maybe a minute or two for my drink to be ready. It's pretty nice inside and some people were just working in there. They also have a outdoor seating area as well. My drink was delicious and they put less ice like I asked.
Vegetarian options: They have limited vegetarian options here
Parking: If you come at the right time, you'll find a spot. If you come during the busy time then good luck.
Kid-friendliness: This place is kid friendly
Wheelchair accessibility: This place is wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Two bathrooms are nice
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